BIG4 Rainbow Beach Holiday Park

Gorgeous sunset.

The room was absolutely filthy with mould everywhere, very disappointing

Disappointing stay – left early due to bites and poor response I booked 3 nights at Big 4 Rainbow Beach but left after 2 nights because I did not want to suffer another night of alive bites. Although the bed looked clean, my friends, I and my family were bitten repeatedly during the night and woke up with many red, itchy bites on our legs (photos attached). This was very uncomfortable and concerning. My friends went to the reception to request a room change, but the request was rejected, and no compensation was offered. Because of this response, I did not make a further complaint at the counter and chose to leave early instead. Cleanliness and guest safety are basic expectations, and the way this issue was handled was disappointing. I hope management takes this seriously and improves room inspections and customer service to prevent this from happening again.

Ok had to pay to wash clothing not really advertised that way.TV and Wifi had Troubles. Not there for that but a advantage for kids they blamed the wind a bit weird.

The staffs were great, however the I expected more from the amenities. The pictures shows a really good playground and this is not the case in person. Everything inside the camping if you want to use is paid, which is disapointing. I stayed in another big 4 and the amenities was way better for me an the kids.