BIG4 Rainbow Beach Holiday Park

Climatisation était limite

+ Joli complex en bord de mer. Bungalow spacieux et très confortable. L’espace entre chaque bungalow apporte une certaine intimité. Laverie à disposition - assez éloigné de la ville (40 minutes à pied) donc nécessite un transport personnel ou alors possibilité de louer des vélos Aucune supérette ou magasin à proximité. Un seul restaurant dans le complex mais fermé le dimanche à 15h pour ne réouvrir que le mardi matin. Donc si comme moi vous êtes là le week-end ça devient compliqué.

Gorgeous sunset.

The room was absolutely filthy with mould everywhere, very disappointing

Disappointing stay – left early due to bites and poor response I booked 3 nights at Big 4 Rainbow Beach but left after 2 nights because I did not want to suffer another night of alive bites. Although the bed looked clean, my friends, I and my family were bitten repeatedly during the night and woke up with many red, itchy bites on our legs (photos attached). This was very uncomfortable and concerning. My friends went to the reception to request a room change, but the request was rejected, and no compensation was offered. Because of this response, I did not make a further complaint at the counter and chose to leave early instead. Cleanliness and guest safety are basic expectations, and the way this issue was handled was disappointing. I hope management takes this seriously and improves room inspections and customer service to prevent this from happening again.