Lotos Inn & Suites -Nairobi, Westlands

Hotel que cancela nuestra reserva el día de llegada.

What would’ve otherwise been a great stay turned bitter when I became very ill after eating from the hotel’s restaurant. I was due to check out at 11.00 am with my flight leaving late in the night. The evening before checking out, I ordered the Garden Prawn Hot Pot with medium spice, a meal recommended by the waiter at the restaurant located on the 6th floor. A couple hours after eating the meal, I woke up with severe abdominal cramps and this was followed by several hours of diarrhoea and vomiting, which prevented me from returning to sleep. Realising I would be in no shape to check out at 11.00 am, I phoned reception at about 6.00 am to explain my situation and request an additional night. I then visited the nearby hospital where I spent a few hours receiving IV fluids and other medication to stabilise and rehydrate me. I spent the afternoon resting at the Lotos Inn until 7.30 pm when I felt well enough to head to the airport for my flight. The hotel has handled this incident poorly. Despite phoning reception from as early as 6.00 am, I was shocked to learn while checking out that the restaurant had not been immediately informed. I’ve not been offered a refund for the cost of the meal and I was required to pay for an additional night that wouldn’t have been necessary had I not gotten sick. I’ve since emailed the hotel requesting reimbursement of my expenses and they’ve ghosted me.

Friendly staff, spotless room and well cooked & huge breakfast choice in beautiful room overlooking sports ground in the heart of Westlands.

Staff was friendly and very open to help. Breakfast was limited . It was nearly winter time but there was no AC at the room

It was very convenient for me as it was near to the event I went for there are restaurants near and also shops near by service was very good my son stayed there last year for 9days i will definitely stay there again.