Courtyard by Marriott Dallas Plano/Richardson

Great location, very clean rooms. The customer service was excellent.

It was amazing, very clean,

I accidentally made a duplicate reservation and canceled the second one, which was obviously unnecessary. However, the hotel refused to issue a refund due to their policies. The mistake lasted only about five minutes and didn’t cause any issue or block the room I had selected. Even so, they kept the full amount ($600). It would have been simple to refund the money back to my card, especially since the other reservation was used. Very disappointing, honestly.

John, the overnight manager is amazing. Great customer service and he made us feel right at home. We stay here anytime we are in the Dallas area and we are never disappointed.

Very accommodating. Bar tender is amazing friendly. They welcome you like your apart of the family. 2nd Stay and will continue stay there will I'm visiting for work