巴爾的摩彭德里飯店

Very beautiful property. The pool was my favorite! They give you a complimentary drink at check in. Also, Tim in the Cannon room is the best!

The hotel decided to book a wedding reception without notice to guests. They limited access to the courtyard, pool and other amenities. Woke me up at 6 AM setting up for their event, kept me up until 3 AM cleaning up the event. Staff was not efficient, pool bar was dirty, and the pool was so cold that you could barely get in it. I will never stay at this place again.

Lovely hotel with impeccable service. The challenge was the limited parking and the challenge of accessing the property. Read the small print - parking is $60 per night and there is $44 resort fee per night. While I still enjoyed this property, there are these additional fees.

The property is well placed and very nice to walk around to restaurants and shops the inside is super nice with large bar and restaurant and nice courtyard . The staff are friendly but many are international from Africa so many times forget to complete the dining order accurately . The rooms are very nice with comfortable beds and nice bathrooms. The AC as prior reviews said does not work well.. it runs warm and moving rooms does not help. The hotel really needs to improve this if they want to compete at the 5 star level. Prices are higher than expected for the area and dining choices are limited. The exercise room is acceptable but minimal equipment and both treadmills were not working…I think the pluses are nice rooms and water views and excellent location to walk around Fells Point.

We traveled 3 hours for the pool. It was closed 2 or the 3 days we were there. Food is ok. Priced high.

The location was great, near shoppers and dining and with the breeze from the habor. The pool had next to no shade and ran out of lounges and even towels. We sat at the bar to get some shade and a seat when we got out of the pool. The concierge and desk staff knew very little about the area, attracts or ,unchanged of any thing but they were nice.

A great atmosphere, really awesome bar and restaurant, beautiful rooms. The pool was a bit cold but beautiful area.

Love this hotel! Absolutely beautiful - from the pool on the harbor, to the atrium, to the restaurant - it's truly outstanding. The staff is also incredibly accomodating. I forgot several articles of clothing and they mailed them to me immediately. I highly recommend the Sagamore Pendry!

Ritz Carlton prices for Holiday Inn service. Room not ready. No chairs at the pool. Waited 45 mins at pool bar then left. On and on and on. Cant charge luxury prices and deliver indifferent, lazy service. Never again.

There are loud party boats that come right next to the property blaring music between midnight and 3am. Went there for the spa as advertised on hotel.com and there is no spa. The property allows day passes to the pool and we experienced drunk, loud, and inappropriate conduct from people who purchased day passes for the pool. Management was not present and the new hires were not qualified to handle this. We had a king harbor view room and it was very small. It had one small chair and no desk. You couldn't really sit into the room. The food was good and the cleaning staff was excellent.

This was probably one of the most, if not the most, disappointing hotel stay I have ever had. We were unable to access our room until 4:30 when checkin is at 3. The pool bathroom soap dispensers were broken and falling out of the countertop, the chopped salad by the pool wasn’t chopped and the lettuce was wet and wilted, the toilet water in the room was brown the entire stay, the telephone in the room didn’t work, the room service was unable to prepare what was ordered (meatball hero) and when food was delivered for 4 people only one set of utensils was provided. I can go on. Just entirely disappointing given the representation online and price point.

Absolutely stunning property. Rooms are beautiful and CLEAN. The hotel itself is gorgeous and so well designed. This is our third stay and we will continue to treat ourselves to this wonderful luxurious hotel. The staff is extremely friendly and helpful. Can’t wait for our next stay!

Loved the property!! Clean and the staff was very professional. Very cozy!

The restaurant on site wasn't good. They served us spoiled crab cakes, waiter agreed. Only one cook in the kitchen. Our TV didn't work upon arrival, the shower head was busted. Not a good birthday weekend at the Pandry for 1000.00k per night Really???

I was excluded from the pool area due to a private event. I saw a guest have a medical emergency in the lounge area where she vomited and urinated on herself and the couch she was sitting on. The hotel never cleaned the setting area and within minutes another guest was sitting on the couch.

Staying at the Sagamore Pendry had been on my bucket list for years, and I finally made it happen for a special anniversary. The hotel is undeniably elegant, with exceptional staff and a clean, well-maintained atmosphere that reflects its historic charm. However, I couldn’t help but feel underwhelmed given the premium price point. There are several other hotels in the area offering comparable quality at a significantly lower cost. While the Pendry delivers a solid experience, it felt more like paying for a name than indulging in true luxury. I’m glad I checked it off my list, but I wouldn’t return—especially when value and experience don’t quite align.

Staff was excellent. Housekeeping went above & beyond to clean. Heated bathrooms floors were great!

Extremely disappointing, do not waste your money. I made reservations here for my husband’s birthday and spoke with the concierge ahead of time noted that it was his birthday, and they even asked what his favorite snacks and drinks were, leading me to believe there would be some sort of birthday note or gift in the room. Throughout our entire stay, no one ever asked how our accommodations were mentioned his birthday or did anything special. I could have saved myself $650 and stayed at 3 star hotel for the same experience. When we checked in they sent us to the wrong room and then when we did get to our room, the leather sofa was missing buttons leaving sharp metal exposed. Such a shame because it really is a beautiful property but the terrible service makes it one I will never recommend.

Beautiful room, great environs, wonderful staff. Would have been better for my dog and me to have been on the outside of hotel rather than next to the lounge as he would bark whenever anyone went past our room. Little things in the room didn’t work- the closet light, the bottle for the shower gel. Also couldn’t figure out how to just turn on mood lights without turning on every light in the room. Otherwise, was a great trip!

Beautiful property with great views staff great rooms are clean and nice

Disappointed my expensive room did not have a bathtub!!!!!!

We loved our stay here for the most part but there were a few things that made us feel we couldn’t leave 5 stars. First the pros: the room accommodations are excellent. The bedding, the water pressure, the maintenance of the room overall were all excellent. We enjoyed our time at the pool, and though we didn’t get anything from the pool bar the food looked great. We enjoyed the hotel bar one night as well. There were a few things that we felt put a damper on our stay. We asked for a refrigerator to be brought to our room and after 3 hours it never arrived and then we needed to head out to a show. In the end we never got the fridge and our food went bad. The walls are thin, really thin, when it comes to noise for such a nice place. We heard people next to us and people above us at late hours. The last thing was regarding valet car safety. Our cars cameras captured someone trying to get into cars, including our own. While not “on them” since it seemed to be a public parking garage I wouldve hoped they would have the necessary security for their hotel guests.

We stayed at the Sagamore in Baltimore, and overall, it was a great experience. Check-in was quick, and our room was beautiful. However, we encountered a slight issue—the heat wasn’t working on Valentine’s Day, which was disappointing. The next day, Saturday, we brought it to the front desk’s attention, and they promptly upgraded us to a larger stateroom. From that point on, our stay was excellent. We truly appreciated how quickly they accommodated us and the great service we received.

The rooms are beautiful and big. We had a room on the water and it felt like you could touch the water because only three floors and not that high up. The restaurant was delicious. Definitely going back to enjoy the awesome pool!

The room and view were great, but the highlights were the friendly service and beautiful courtyard.

The doormen and front desk staff are all a class act. It felt great and pampering to receive accommodations here. I do remember one of the doormen, Rob, who was very helpful. He was like the bellservice, doorman, concierge since he knew so much information and was just happy to help. At the end of our stay, I was asked if we enjoyed our stay. There was one thing that was inconvenient. The AC was not setting the proper temperature in the room. Made a few calls and an Engineer came but the problem was not resolved. When I mentioned this incident to Nicolette, she immediately called the manager even if I didn't request for a manager. The manager, Nicola, apologized profusely. She comped our incidental charges, her way of making ammends. That was very considerate of her. She realized that we were inconvenienced but repairing the AC is too late as we were already checking out. Because of this small gesture of acknowledgment, apology, and giving back some unexpected remuneration, I thought to forgive the AC inconvenience and pondered to return again when I'm in Baltimore. They made our family feel special.

There are loud party boats that come right next to the property blaring music between midnight and 3am. Went there for the spa as advertised on hotel.com and there is no spa. The property allows day passes to the pool and we experienced drunk, loud, and inappropriate conduct from people who purchased day passes for the pool. Management was not present and the new hires were not qualified to handle this. We had a king harbor view room and it was very small. It had one small chair and no desk. You couldn't really sit into the room. The food was good and the cleaning staff was excellent.

Absolutely stunning hotel. Location was excellent, staff was attentive and extremely helpful. Room was spacious and comfortable. The pool is gorgeous and right on the harbour. Can't fault the place!

Beautiful room, great environs, wonderful staff. Would have been better for my dog and me to have been on the outside of hotel rather than next to the lounge as he would bark whenever anyone went past our room. Little things in the room didn’t work- the closet light, the bottle for the shower gel. Also couldn’t figure out how to just turn on mood lights without turning on every light in the room. Otherwise, was a great trip!

From the moment, I walked through the doors, the staff's warm energy was felt and seen! I was in town on a self-care writing retreat and the Pier Suite was next level opulence! The suite, balcony, views of the water, and peace allowed me to rest in the most divine ways. Everything was truly amazing - so much so that I decided to stay an extra night! Tens across the board!

The hotel itself is beautiful but the service is extremely lacking, from check in to room service and dinner at the bar, at check out and retrieving my car from valet. Every time I interacted with staff it was clear they have not had any training. At this price point I would expect attentive staff with courtesy manners, knowledgeable about the menu and amenities, and at the very least pick up the phone instead of have your clients call five times before someone answers (like I had to do). It’s a pretty hotel but in addition to the poor service, they closed off all the common areas including the pool for a wedding which was 100% of why I booked this hotel on this day. I travel to Baltimore frequently for work and I will never stay here again. One positive thing to say about them- they brought up a refrigerator so I could store pumped breast milk overnight.

The property itself is the star of the show but the staff shine as the superstars. We decided to make this hotel the first of multiple hotels for my wife's big birthday and we will definitely be back to utilize my Amex Platinum Fine Hotels benefits for 2 cards. I want to mention names of staff who made our stay great Deja, Jayla, Zoey, Sean, Angie, Shayla, Nicollete;

We loved our stay here for the most part but there were a few things that made us feel we couldn’t leave 5 stars. First the pros: the room accommodations are excellent. The bedding, the water pressure, the maintenance of the room overall were all excellent. We enjoyed our time at the pool, and though we didn’t get anything from the pool bar the food looked great. We enjoyed the hotel bar one night as well. There were a few things that we felt put a damper on our stay. We asked for a refrigerator to be brought to our room and after 3 hours it never arrived and then we needed to head out to a show. In the end we never got the fridge and our food went bad. The walls are thin, really thin, when it comes to noise for such a nice place. We heard people next to us and people above us at late hours. The last thing was regarding valet car safety. Our cars cameras captured someone trying to get into cars, including our own. While not “on them” since it seemed to be a public parking garage I wouldve hoped they would have the necessary security for their hotel guests.

Quick stay while visiting our son at school in Baltimore. We have been trying a lot of the hotels to find our favorites, including the Four Seasons in Harbor East. I would say that this has been one of our favorites because of the staff and little details. While reading the reviews prior to booking, I was wondering why so many mentioned the valet staff and now I understand why. I didn’t even bring my car but Dakota of their team really did a great job of making you feel like a welcome VIP guest at Sagamore Pendry. As a business owner, you appreciate those that treat customers as if the business was their own and go the extra mile. I truly felt that he deserves to be recognized for doing just that. I would definitely come back here to stay.

Friendliest people, beginning with front desk, Nichola to bartenders Rob and Essence. Rooms and property are amazing!

Overall our stay was great, beautiful hotel and a great view but our check in experience was horrible. We called ahead and were told we could check in a few mins early so we showed up about 20 mins early with a baby. We had a crying baby and were told the room was actually not ready. So the front desk politely offered to upgrade our room to one that was ready… something I would expect from this hotel! I said great! (Again with a crying baby) and then the front desk proceeded to tell us the up charge for the new room (umm that’s not an upgrade). We informed them we would not be paying more (we already had one of the most expensive rooms in the hotel). The associate, said “just wait” While everyone around us was offered a welcome cocktail, we were not. It would have been nice to offer that already free cocktail to us us while we waited. Eventually well after the advertised check in time we were told our room was ready. After an exhausting day and again a crying baby, there was no apology and again everyone around us was offered a welcome cocktail so we eventually asked. The front staff said he was busy and the cocktail was low so we could come back down in 10 mins. It was just one of the coldest and most unwelcoming arrival to a hotel and not what you expect of this high end establishment. Hopefully just a one off problem with a single employee

Waitress in the bar area she was very rude & it was bought up to the shift manager! UNACCEPTABLE FOR HER TO COME OVER TO OUR TABLE AND TELL US WE WAS BEING TO LOUD IN A RESTAURANT/BAR WITH LOUD MUSIC AND OTHER LOUD TABLES AROUND US! MY WAITRESS TOLD US TO JUST IGNORE HER NOBODY SAID ANYTHING TO HER ABOUT US BEING LOUD $1800 DOLLARS LATER!

Quite attentive yet courteous staff. Always kind and ready to assist. Service beyond what I’ve experienced at many flag franchise brands. Well done, can’t wait to be back here soon.

They charged me a “no show fee” of $490 every night we stayed there. I had to go to front desk every day to have them remove it. They said it was because I booked thru Expedia.

Ritz Carlton prices for Holiday Inn service. Room not ready. No chairs at the pool. Waited 45 mins at pool bar then left. On and on and on. Cant charge luxury prices and deliver indifferent, lazy service. Never again.

Great location. Beautiful hotel

Such a beautiful hotel in a great location. No lack of bars or restaurants in Fells Point.

The property, for its quality and appeal is a little off the beaten path, but not so much that you regret anything about staying there. The area is funky/bohemian with some cooler pubs/taverns, great breakfast spots, lots of nighttime activities. It’s not the mainstream inner harbor vibe, but it’s a cool vibe. Everything about the hotel is unique, organic in an elegant way and top notch. I would definitely choose it again.

We liked that it was in the middle of the city yet felt secluded. It was walkable/convenient to things.

The location and architecture were beautiful. I loved being by the water and boats.

Its really an industrial area.

We paid an upgrade with balcony but you cannot use it because the waterfront is so smelly. You do not want to sit outside. The hotel is nice but so NOISY. It is a very young area with lost of partying and limited nicer restaurants around. We got woken up at midnight 3:00am and 5:30 am by partners screaming. NO thank you The hotel breakfast was the worse salmon Florentine, it tasted like vineger. I didn't,t even eat my salad. 77$ for 7 breakfast was a waste.

The Building is awesome and the neighborhood is super cool

There are loud party boats that come right next to the property blaring music between midnight and 3am. Went there for the spa as advertised on hotel.com and there is no spa. The property allows day passes to the pool and we experienced drunk, loud, and inappropriate conduct from people who purchased day passes for the pool. Management was not present and the new hires were not qualified to handle this. We had a king harbor view room and it was very small. It had one small chair and no desk. You couldn't really sit into the room. The food was good and the cleaning staff was excellent.

The room and pool were great. The location is amazing with lots of night life and dining options. The on site bars were good and the courtyard was a beautiful place to have a night cap. The pool was not overly crowded and the wait staff were very attentive.

The staff were welcoming and helpful, and the facility is fantastic. We never left the premises because it's all there with best-in-class pool and outdoor environment, food (Rec Pier Chop House was great), and drink. We're already making plans to go back for our anniversary.

This was probably one of the most, if not the most, disappointing hotel stay I have ever had. We were unable to access our room until 4:30 when checkin is at 3. The pool bathroom soap dispensers were broken and falling out of the countertop, the chopped salad by the pool wasn’t chopped and the lettuce was wet and wilted, the toilet water in the room was brown the entire stay, the telephone in the room didn’t work, the room service was unable to prepare what was ordered (meatball hero) and when food was delivered for 4 people only one set of utensils was provided. I can go on. Just entirely disappointing given the representation online and price point.

The restaurant on site wasn't good. They served us spoiled crab cakes, waiter agreed. Only one cook in the kitchen. Our TV didn't work upon arrival, the shower head was busted. Not a good birthday weekend at the Pandry for 1000.00k per night Really???

A great atmosphere, really awesome bar and restaurant, beautiful rooms. The pool was a bit cold but beautiful area.

Everything was good except the pool bar. It took over 2 hours to get 1 drink and one meal. I asked about it 4 Times

Fantastic amenities, helpful and courteous staff and an amazing in house restaurant/food service!

We paid an upgrade with balcony but you cannot use it because the waterfront is so smelly. You do not want to sit outside. The hotel is nice but so NOISY. It is a very young area with lost of partying and limited nicer restaurants around. We got woken up at midnight 3:00am and 5:30 am by partners screaming. NO thank you The hotel breakfast was the worse salmon Florentine, it tasted like vineger. I didn't,t even eat my salad. 77$ for 7 breakfast was a waste.

Beautiful hotel in great neighborhood with very well-designed and furnished rooms. Unfortunately, the pool area was locked so we didn't get to take in the water views. I thought $70, after tax and mandatory tip, for a half bottle of poor-quality red wine from the hospitality bar was a bit much, even by hotel standards.

Ritz Carlton prices for Holiday Inn service. Room not ready. No chairs at the pool. Waited 45 mins at pool bar then left. On and on and on. Cant charge luxury prices and deliver indifferent, lazy service. Never again.

The room and pool were great. The location is amazing with lots of night life and dining options. The on site bars were good and the courtyard was a beautiful place to have a night cap. The pool was not overly crowded and the wait staff were very attentive.