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Empire Suites

79 US$

/nat

Gennemsnit for september

Empire Suites - Image 1

Empire Suites - Værelse

Empire Suites - Værelse

Empire Suites - Restaurant

Empire Suites - Badeværelse

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79 US$

/nat

Gennemsnit for september

Gennemsnitlige månedlige priser

På Empire Suites ligger prisen pr. nat i gennemsnit på 41 US$ i den billigste måned (januar) og 131 US$ i den dyreste måned (maj), baseret på de seneste 12 måneder.

Gennemsnitlig pris pr. nat på Empire Suites pr. måned, seneste 12 måneder (USD)
Måned	Gennemsnitlig pris
januar	41 US$
februar	47 US$
marts	43 US$
april	60 US$
maj	131 US$
juni	86 US$
juli	115 US$
august	116 US$
september	79 US$
oktober	86 US$
november	56 US$
december	49 US$

Dyrest: maj (ca. 131 US$)

Billigst: januar (ca. 41 US$)

Om dette overnatningssted

Drag fordel af rekreative tilbud, såsom et fitnesscenter, eller andre faciliteter, inklusive gratis trådløs internetadgang og concierge-tjenester. Andre faciliteter på dette hotel inkluderer pejs i lobbyen, festsal og automat.

Parkering
Restaurant
Ikkerygerværelser
Forretningscenter
Roomservice
Rengøring

Lokation

1606 Rue Saint-Hubert, Quartier des Spectacles, Montreal, Canada

University of Québec at Montreal (0.1 mil)

CHUM (0.1 mil)

Sainte-Catherine Street (0.2 mil)

Saint Denis Street (0.2 mil)

St. Denis Theatre (0.3 mil)

Sherbrooke Street (0.3 mil)

Flere oplysninger om lokationen

Værelsesmuligheder

8

Business-suite - 1 queensize-seng

Værelsesoplysninger

1 Stor Dobbeltseng

Sover 2

650 ft²

Klimaanlæg

Wi-Fi (Gratis)

Separat stue

5

Standardværelse - 2 dobbeltsenge

Værelsesoplysninger

2 Dobbeltsenge

Sover 4

300 ft²

Klimaanlæg

Wi-Fi (Gratis)

Dybt badekar

4

Business-værelse - 1 kingsize-seng - køleskab og mikrobølgeovn

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

Sover 2

360 ft²

Klimaanlæg

Wi-Fi (Gratis)

Dybt badekar

4

Værelse

Værelsesoplysninger

1 Stor Dobbeltseng

Sover 2

300 ft²

Klimaanlæg

Wi-Fi (Gratis)

Dybt badekar

4

Værelse

Værelsesoplysninger

1 Stor Dobbeltseng

og

1 Sovesofa

Sover 3

301 ft²

Klimaanlæg

Wi-Fi (Gratis)

Dybt badekar

4

Deluxe-suite - 1 kingsize-seng

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

Sover 2

350 ft²

Klimaanlæg

Wi-Fi (Gratis)

Dybt badekar

Gæsteanmeldelser

7.3

God

Baseret på 1.238 verificerede anmeldelser

Hvem overnatter her?

Business

26%

Par

40%

Familie

16%

Gruppe

16%

Hvad siger gæsterne

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

På tværs af mange anmeldelser roses Empire Suites for sin centrale, budgetvenlige beliggenhed og nogle rene, komfortable værelser, men gentagne klager omhandler en meget basal morgenmad, langsom eller unødigt besværlig service, vedligeholdelsesproblemer og snæver, dyr parkering.

Faciliteter

Rengøring

Værelser

Service

Usammenhængende

Lokation

Spisning

Var dette nyttigt?

Hvad siger gæsterne

På tværs af mange anmeldelser roses Empire Suites for sin centrale, budgetvenlige beliggenhed og nogle rene, komfortable værelser, men gentagne klager omhandler en meget basal morgenmad, langsom eller unødigt besværlig service, vedligeholdelsesproblemer og snæver, dyr parkering.

Kvaliteten af værelserne er blandet: flere gæster rapporterer forældet indretning, defekte armaturer, svag eller ustabil aircondition, varme eller varmt vand samt manglende faciliteter som f.eks. minikøleskabe eller mikrobølgeovne, mens andre fandt rummelige indretninger og renoverede badeværelser. Renligheden varierer meget, med gentagne nævnelser af plettede sengetøj, lugte, mug og lejlighedsvise skadedyr, i modsætning til anmeldelser der noterer pæne værelser og god rengøring. Området er praktisk i forhold til adgang til metroen og St. Catherine Street, men nogle fandt det faldefærdigt med byggearbejde og hjemløse. Forvent et basalt ophold uden mange bekvemmeligheder, der bedst passer til rejsende, der prioriterer pris og beliggenhed over luksus.

Faciliteter

Rengøring

Værelser

Service

Usammenhængende

Lokation

Spisning

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Faciliteter

Der er parkeringsmuligheder på stedet, men de beskrives gentagne gange som meget begrænsede, snævre og dyre. Gæster nævner også en enkelt, langsom elevator og generel slitage i fællesområderne.

Relaterede gæsteanmeldelser

6

Karine

19. aug. 2024

·

Overnattede 1 nat

Stationnement est payant lorsqu'on paye la chambre 45$ de plus cest enorme partout ou je vais le stationnements est inclus prochainement vpus serai pas dans mes.choix a cause de ce service payant

Stationnement est payant lorsqu'on paye la chambre 45$ de plus cest enorme partout ou je vais le stationnements est inclus prochainement vpus serai pas dans mes.choix a cause de ce service payant

8

Peter

3. jun. 2025

·

Overnattede 2 nætter

Great stay. Good position in city for sightseeing. Carparking. Breakfast included.

Great stay. Good position in city for sightseeing. Carparking. Breakfast included.

8

Michael

22. okt. 2024

·

Overnattede 3 nætter

They didn't accapt debit card for security hold which meant having to use atm. A little surprised that they no longer advertise their proximity to village. Tip... there are much cheaper parking available within 2 blocks than hotel. Recommend the garage with entrance on Rue Providence and St Hubert

They didn't accapt debit card for security hold which meant having to use atm. A little surprised that they no longer advertise their proximity to village. Tip... there are much cheaper parking available within 2 blocks than hotel. Recommend the garage with entrance on Rue Providence and St Hubert

6

David

2. dec. 2024

·

Overnattede 1 nat

The elevator was always crowded

The elevator was always crowded

8

Maria

7. apr. 2025

·

Overnattede 1 nat

Everything almost perfect..except the parking entrance..my experienced after checkout and about to leave,someone blocked the driveway and took me 35 mins to wait.Went to guest service and its not helpful at all, seems like they cannot handle the situation too..end up to teach them what to do. Hotel premises should put sign outside dont block the parking entrance.

Everything almost perfect..except the parking entrance..my experienced after checkout and about to leave,someone blocked the driveway and took me 35 mins to wait.Went to guest service and its not helpful at all, seems like they cannot handle the situation too..end up to teach them what to do. Hotel premises should put sign outside dont block the parking entrance.

6

Ana

21. jul. 2024

·

Overnattede 2 nætter

The hotel has a parking inside the facilities and the dialy fee is pretty expensive. Is central in the sense that walking 20-30 mnts will get you to center city amenities. The entrance might be confusing because the same facilities are two hotels in one. Some floors are assigned to one and others to another brand. There is just one old and tight elevator. The room was clean with all the basics, except the blower which was broken. We reported it but never was changed. You'll have a 50-50 chance to like it or not. This depends much of your expectations of your stay. I would not recommend it to friends in the future.

The hotel has a parking inside the facilities and the dialy fee is pretty expensive. Is central in the sense that walking 20-30 mnts will get you to center city amenities. The entrance might be confusing because the same facilities are two hotels in one. Some floors are assigned to one and others to another brand. There is just one old and tight elevator. The room was clean with all the basics, except the blower which was broken. We reported it but never was changed. You'll have a 50-50 chance to like it or not. This depends much of your expectations of your stay. I would not recommend it to friends in the future.

6

Pamela

27. sep. 2025

·

Overnattede 3 nætter

tv remote worked only after turning tv on manually breakfast coffee and starch (bread, cereals, croissants) strange decor/design clean enough but not lux only one elevator

tv remote worked only after turning tv on manually breakfast coffee and starch (bread, cereals, croissants) strange decor/design clean enough but not lux only one elevator

4

Normand

8. sep. 2024

·

Overnattede 1 nat

le séjour c'est bien passer le gros problème est le stationnement , le prix est totalement démesuré 51.00 pour une nuit Hotel .com devrait intervenir autre fois il était a 35. 00 ce qui étais dispendieux mais tolérable mais $ 51.00 démontre bien un propriétaire abusif , il y a des limite a payer la Ferrarie du propriétaire

le séjour c'est bien passer le gros problème est le stationnement , le prix est totalement démesuré 51.00 pour une nuit Hotel .com devrait intervenir autre fois il était a 35. 00 ce qui étais dispendieux mais tolérable mais $ 51.00 démontre bien un propriétaire abusif , il y a des limite a payer la Ferrarie du propriétaire

6

jacques

8. dec. 2025

·

Overnattede 3 nætter

Beware of “parking” if you have anything other than a small car, plus it’s uncontrolled so people park anywhere and blocked us. Shower had lukewarm water and breakfast is light continental at best plus they never put it out on time but …its really well price and located, room are modern and clean.

Beware of “parking” if you have anything other than a small car, plus it’s uncontrolled so people park anywhere and blocked us. Shower had lukewarm water and breakfast is light continental at best plus they never put it out on time but …its really well price and located, room are modern and clean.

4

Thomas

2. sep. 2024

·

Overnattede 2 nætter

Housekeeping should NEVER be knocking on a door well before checkout time when the Do Not Disturb sign is up. What’s the point of the sign if it isn’t respected? Hotel guests are not meant to be on housekeeping’s preferrred timetable when not checking out late. I then felt rushed to leave. The property should also include a disclaimer that parking is limited and very tight. It makes more sense to park at the cheaper public garage down the street.

Housekeeping should NEVER be knocking on a door well before checkout time when the Do Not Disturb sign is up. What’s the point of the sign if it isn’t respected? Hotel guests are not meant to be on housekeeping’s preferrred timetable when not checking out late. I then felt rushed to leave. The property should also include a disclaimer that parking is limited and very tight. It makes more sense to park at the cheaper public garage down the street.

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Rengøring

Feedbacken er blandet: flere gæster fandt værelser og badeværelser rene, men mange rapporterer plettede eller beskidte sengetøj og håndklæder, ubehagelige lugte, mug og lejlighedsvise skadedyr (sengemider eller mus). Hyppigheden af rengøring og vedligeholdelsen af gangene/lobbyen varierer også.

Relaterede gæsteanmeldelser

2

Amanpreet

18. nov. 2025

·

Overnattede 1 nat

Smelly hotel. Chair was torn. Not as pictures

Smelly hotel. Chair was torn. Not as pictures

2

Frédéric

23. aug. 2024

·

Overnattede 2 nætter

Room cleanliness was poor. We found blood in the sheets. There was water infiltration which made the carpet wet. We have not heard back from the staff, despite our requests. No answer by phone and inability to speak to a manager. When we left, an employee left us the manager's contact details in order to discuss the situation. We did not hear back from the manager despite our requests.

Room cleanliness was poor. We found blood in the sheets. There was water infiltration which made the carpet wet. We have not heard back from the staff, despite our requests. No answer by phone and inability to speak to a manager. When we left, an employee left us the manager's contact details in order to discuss the situation. We did not hear back from the manager despite our requests.

10

Abhinav

20. nov. 2025

·

Overnattede 1 nat

clean rooms

clean rooms

4

Mélanie

9. jul. 2025

·

Overnattede 1 nat

Dans le lobby il y avait des détritus sous les chaises et des gouttes d'eau coulait du plafond / tuyau quelqu'un pouvait glisser et tomber. Dans la chambre La salle de bain moyennement propre des cheveux dans le bain, le coin des murs pas parfaitement nettoyé. Sinon les lits / literies nous semblais propre

Dans le lobby il y avait des détritus sous les chaises et des gouttes d'eau coulait du plafond / tuyau quelqu'un pouvait glisser et tomber. Dans la chambre La salle de bain moyennement propre des cheveux dans le bain, le coin des murs pas parfaitement nettoyé. Sinon les lits / literies nous semblais propre

2

Madeleine

26. jul. 2025

·

Overnattede 2 nætter

Mold on the lamps, curtains and walls. Parking was a nightmare. Staff was not helpful at all said they were going to come check the room after we complained but after 30 minutes nothing. And we only got our money back for one night. Do not go there.

Mold on the lamps, curtains and walls. Parking was a nightmare. Staff was not helpful at all said they were going to come check the room after we complained but after 30 minutes nothing. And we only got our money back for one night. Do not go there.

4

Aaron

25. sep. 2024

·

Overnattede 4 nætter

Boxspring had bed bugs in it. When you first get there you'll see that the neighbourhood isn't so great. It's next to an abandoned bus station/park with lots of homeless people. It's not as upscale as the pictures make it out ot be. But there are lots of amenities only a block away on St. Catharines atleast. The bathroom is very nice, but the rooms are much older than they look in the pictures. The room has a distinct smell to it. Not quite bad but strange at first. I discovered the bed bugs my third day, after waking up itchy. The bedding wasn't being changed each day, despite housekeeping making the bed and changing towels each day. It would probably help. They also didn't accept debit for the deposit even though the listing said they do. I tried to get a can of sprite from the pop machine in the lobby and it gave me a room temperature can of ginger ale for $3. The room would have been fine for the price if not for the bed. I'm not happy about having to check all my belongings for bed bugs.

Boxspring had bed bugs in it. When you first get there you'll see that the neighbourhood isn't so great. It's next to an abandoned bus station/park with lots of homeless people. It's not as upscale as the pictures make it out ot be. But there are lots of amenities only a block away on St. Catharines atleast. The bathroom is very nice, but the rooms are much older than they look in the pictures. The room has a distinct smell to it. Not quite bad but strange at first. I discovered the bed bugs my third day, after waking up itchy. The bedding wasn't being changed each day, despite housekeeping making the bed and changing towels each day. It would probably help. They also didn't accept debit for the deposit even though the listing said they do. I tried to get a can of sprite from the pop machine in the lobby and it gave me a room temperature can of ginger ale for $3. The room would have been fine for the price if not for the bed. I'm not happy about having to check all my belongings for bed bugs.

2

Esha

19. aug. 2025

·

Overnattede 2 nætter

The staff was very nice, however we all got bed bugs bitten, the hotel is outdated parking was horrible to locate. Not going back here

The staff was very nice, however we all got bed bugs bitten, the hotel is outdated parking was horrible to locate. Not going back here

10

Didier

31. okt. 2025

·

Overnattede 5 nætter

Chambre et autres lieux propres, services impeccables.

Chambre et autres lieux propres, services impeccables.

4

Blossom Kate

28. maj 2024

·

Overnattede 1 nat

There are bed bugs on our bed. I hope they can maintain the cleanliness of every room all the time.

There are bed bugs on our bed. I hope they can maintain the cleanliness of every room all the time.

6

Aurélie

27. dec. 2023

·

Overnattede 2 nætter

L hébergement est bien placé Les.lits sont confortables et la chambre était propre Mais salle de bain glaciale, eau chaude a peine tiède et visite d une souris pendant la nuit!

L hébergement est bien placé Les.lits sont confortables et la chambre était propre Mais salle de bain glaciale, eau chaude a peine tiède et visite d une souris pendant la nuit!

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Værelser

Oplevelserne af værelserne varierer meget: nogle gæster nød rummelige indretninger, komfortable senge og renoverede badeværelser, mens mange andre fandt værelserne daterede eller dårligt vedligeholdte med defekte armaturer, lavt vandtryk, små tv'er og manglende lovede ting som f.eks. minikøleskabe eller mikrobølgeovne. Temperaturkontrol, pålidelighed af aircondition/varme, støj fra gangene og ustabilt Wi-Fi/TV-signal er tilbagevendende problemer.

Relaterede gæsteanmeldelser

6

Joseph

30. maj 2023

·

Overnattede 3 nætter

The room wasn’t as nice that as it was displayed on online, the bathroom was very outdated, the phone didn’t work, stains in the toilet and bathtub, there was also a lot of noise from construction. What I liked most about the hotel was the location. Probably won’t stay here again.

The room wasn’t as nice that as it was displayed on online, the bathroom was very outdated, the phone didn’t work, stains in the toilet and bathtub, there was also a lot of noise from construction. What I liked most about the hotel was the location. Probably won’t stay here again.

8

DANIEL

5. sep. 2023

·

Overnattede 2 nætter

The room was clean and everything worked. There is no mini-fridge in the room, so prepare accordingly. The TV is also very small for the size of the room.

The room was clean and everything worked. There is no mini-fridge in the room, so prepare accordingly. The TV is also very small for the size of the room.

6

Al

3. sep. 2025

·

Overnattede 1 nat

The lobby is dark and gloomy. The front desk is understaffed. The "breakfast" was very limited and unappealing. Elevator was slow. Ground floor hallways were poorly maintained. The room itself was fine and adequate for a one-night stay, but I was awakened by loud construction noise outside at 7 am.

The lobby is dark and gloomy. The front desk is understaffed. The "breakfast" was very limited and unappealing. Elevator was slow. Ground floor hallways were poorly maintained. The room itself was fine and adequate for a one-night stay, but I was awakened by loud construction noise outside at 7 am.

6

besanto

25. maj 2024

·

Overnattede 4 nætter

There is no parking and there was no fridge inside the room

There is no parking and there was no fridge inside the room

4

Stephen

5. sep. 2025

·

Overnattede 2 nætter

Bathroom was dated and not as pictured on the website. Towels were tiny and worn out. Barely provided toiletries. Only plus was the noise did. Not transfer from other rooms. Spend a bit more on a nicer place.

Bathroom was dated and not as pictured on the website. Towels were tiny and worn out. Barely provided toiletries. Only plus was the noise did. Not transfer from other rooms. Spend a bit more on a nicer place.

6

Paul

19. aug. 2025

·

Overnattede 5 nætter

First, Empire Suites and the LeLux hotel are the same place, just on different floors. It's in a good location, close to the Berri-UQAM Metro station and at the start of the gay village but walkable to the Quartier des Spectacles I splashed out and took a full suite, which was a waste: the sitting room had two chairs and TV, a place no one would want to spend time. And while there was a well equipped kitchenette, there were no dishes or cutlery -- bring your own. As well, the lamp beside the bed wasn't working and there was only one trash can in the whole place -- beside the toilet. I asked for another one, which did not appear. The free breakfast was basically cereal, toast or buns, not worth eating. Finally, the photos made the suite look much better than it was. In conclusion, this hotel seems to have big ambitions but poor execution. I wouldn't stay again.

First, Empire Suites and the LeLux hotel are the same place, just on different floors. It's in a good location, close to the Berri-UQAM Metro station and at the start of the gay village but walkable to the Quartier des Spectacles I splashed out and took a full suite, which was a waste: the sitting room had two chairs and TV, a place no one would want to spend time. And while there was a well equipped kitchenette, there were no dishes or cutlery -- bring your own. As well, the lamp beside the bed wasn't working and there was only one trash can in the whole place -- beside the toilet. I asked for another one, which did not appear. The free breakfast was basically cereal, toast or buns, not worth eating. Finally, the photos made the suite look much better than it was. In conclusion, this hotel seems to have big ambitions but poor execution. I wouldn't stay again.

8

Robert

30. nov. 2025

·

Overnattede 1 nat

Clean. Staff was nice. Close to the St. Catherines strip. Only thing is, there was no mini-fridge in the fridge cupboard. So we paid for a room without an amenity which was disappointing as we needed a mini fridge.

Clean. Staff was nice. Close to the St. Catherines strip. Only thing is, there was no mini-fridge in the fridge cupboard. So we paid for a room without an amenity which was disappointing as we needed a mini fridge.

6

Marie Elaine

11. nov. 2024

·

Overnattede 1 nat

Propre et bien situé. Salle de bain rénovée et DOUCHE seulement. Malheureusement matelas inconfortable et affaissé. Machine à glace défectueuse et code(s) WiFi non-fonctionnels.

Propre et bien situé. Salle de bain rénovée et DOUCHE seulement. Malheureusement matelas inconfortable et affaissé. Machine à glace défectueuse et code(s) WiFi non-fonctionnels.

4

Wayne

9. sep. 2025

·

Overnattede 3 nætter

My room was at 63degrees all weekend. When I asked at front desj\k how get more heat, I was “sympathetically” told that it was not possible since hotel was on a single system. i find this hard to believe. Also, the ceiling lights in the living room was not working as well as the TV (which could very well be a lack of “how to” instructions. I will not be staying at this “luxury” accommodation again.

My room was at 63degrees all weekend. When I asked at front desj\k how get more heat, I was “sympathetically” told that it was not possible since hotel was on a single system. i find this hard to believe. Also, the ceiling lights in the living room was not working as well as the TV (which could very well be a lack of “how to” instructions. I will not be staying at this “luxury” accommodation again.

4

Lorie

16. feb. 2025

·

Overnattede 2 nætter

The people staying at this hotel are SO noisy ALL NIGHT. The staff told us it would stop at 11 pm and when we asked them to make it stop they didn't do anything. They stopped answering our calls after two of them. Apart from that, the room was clean, no mold in the bathroom and no bed bugs. Though it was FREEZING cold, especially in the bathroom. We didn't have breakfast during our stay, we didn't know when and where it was and anyway the other reviews said the food wasn't good so we didn't bother. So in summary, we really didn't sleep well at all, everyone keeps banging on doors and screaming in the hallway and the staff doesn't do anything about it. The room was clean apart from under the bed and the bed itself I'd suppose, since there was a small stain on the sheet.

The people staying at this hotel are SO noisy ALL NIGHT. The staff told us it would stop at 11 pm and when we asked them to make it stop they didn't do anything. They stopped answering our calls after two of them. Apart from that, the room was clean, no mold in the bathroom and no bed bugs. Though it was FREEZING cold, especially in the bathroom. We didn't have breakfast during our stay, we didn't know when and where it was and anyway the other reviews said the food wasn't good so we didn't bother. So in summary, we really didn't sleep well at all, everyone keeps banging on doors and screaming in the hallway and the staff doesn't do anything about it. The room was clean apart from under the bed and the bed itself I'd suppose, since there was a small stain on the sheet.

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Service

Servicen er ujævn: flere gæster roste venligt personale og smidig indtjekning, men mange rapporterer lange ventetider ved ankomst, vanskeligheder med at komme i kontakt med personalet eller en leder, unødvendige svar og forvirring omkring depositum, ekstra gebyrer eller refusion.

Relaterede gæsteanmeldelser

2

Surinder

19. jun. 2025

·

Overnattede 2 nætter

It took almost 45 minutes to check-in. Online Checkin didn’t work. Front staff was very rude when asked for assistance. Dirty curtains with food on it. No additional shampoo, conditioner or hand soaps received even when we stayed for more than one night. Small elevator that takes forever to arrive. Elevator was very dirty and smelled. Never staying here again. I don’t normally do any reviews but this place needed one.

It took almost 45 minutes to check-in. Online Checkin didn’t work. Front staff was very rude when asked for assistance. Dirty curtains with food on it. No additional shampoo, conditioner or hand soaps received even when we stayed for more than one night. Small elevator that takes forever to arrive. Elevator was very dirty and smelled. Never staying here again. I don’t normally do any reviews but this place needed one.

8

Michel

14. nov. 2025

·

Overnattede 2 nætter

Staff is friendly, place is clean.

Staff is friendly, place is clean.

2

Harold

17. maj 2023

·

Overnattede 3 nætter

Not sure if this is going to get to the attention of someone who can assist. I would like to express my extreme displeasure with the Empire Hotel during our visit this past weekend. It took 90 minutes to check in and once finally at the counter, 30 minutes to actually find my room. Once found, it wasn't what I had requested (2 double beds) but a Queen and a lousy pull out sofa. They still charged full price though. I would expect a discount at least but after 2 hours we just wanted a room and left it alone at the time. The customer service was brutal during the wait and pretty much everyone had the same challenges when they finally got to the desk to check in.

Not sure if this is going to get to the attention of someone who can assist. I would like to express my extreme displeasure with the Empire Hotel during our visit this past weekend. It took 90 minutes to check in and once finally at the counter, 30 minutes to actually find my room. Once found, it wasn't what I had requested (2 double beds) but a Queen and a lousy pull out sofa. They still charged full price though. I would expect a discount at least but after 2 hours we just wanted a room and left it alone at the time. The customer service was brutal during the wait and pretty much everyone had the same challenges when they finally got to the desk to check in.

2

Reva

4. aug. 2025

·

Overnattede 1 nat

I made two bookings on back-to-back days with Empire Suites. Upon check-in, the front-desk staff told me I needed to pay an extra $300 for both my rooms overall (on top of a $250 security deposit), even though Expedia didn't show anything outstanding. When I tried to ask where the extra charge came from and why, I got no helpful answers or any explanations from the staff. The key cards were also unavailable for the first day, so we needed to be escorted to our room by staff. My 1st room was a Queen Bed w/ Sofa Bed on the top floor which was fairly nice and clean. The 2nd room was Standard 2 Double Beds on the lowest floor, and had stains on the bed and poor lighting. Bathrooms were decent/clean but toiletries were very minimal, and one of the rooms had a bathroom door that didn't lock properly. The room was on very cold AC settings, but seemed to be adjustable. Plenty outlet options, although the outlets on the lamp bases did not work. The TV channels did not work either. The breakfast did not seem to be high quality, and no staff checked for breakfast tickets either. There is one small elevator for the whole hotel. The front desk didn't always have two staff (sometimes none), and both before/during my stay, it was impossible to reach Empire Suites on the phone. The location is not on the best street, however it's close to metro stations and busy restaurant streets. Overall, not the worst experience, but definitely could have been much much better, so I would not recommend.

I made two bookings on back-to-back days with Empire Suites. Upon check-in, the front-desk staff told me I needed to pay an extra $300 for both my rooms overall (on top of a $250 security deposit), even though Expedia didn't show anything outstanding. When I tried to ask where the extra charge came from and why, I got no helpful answers or any explanations from the staff. The key cards were also unavailable for the first day, so we needed to be escorted to our room by staff. My 1st room was a Queen Bed w/ Sofa Bed on the top floor which was fairly nice and clean. The 2nd room was Standard 2 Double Beds on the lowest floor, and had stains on the bed and poor lighting. Bathrooms were decent/clean but toiletries were very minimal, and one of the rooms had a bathroom door that didn't lock properly. The room was on very cold AC settings, but seemed to be adjustable. Plenty outlet options, although the outlets on the lamp bases did not work. The TV channels did not work either. The breakfast did not seem to be high quality, and no staff checked for breakfast tickets either. There is one small elevator for the whole hotel. The front desk didn't always have two staff (sometimes none), and both before/during my stay, it was impossible to reach Empire Suites on the phone. The location is not on the best street, however it's close to metro stations and busy restaurant streets. Overall, not the worst experience, but definitely could have been much much better, so I would not recommend.

2

Kristoffer

28. nov. 2025

·

Overnattede 1 nat

The stole my depositum and have not paid it back, the reception is almost impossible to get in touch with

The stole my depositum and have not paid it back, the reception is almost impossible to get in touch with

6

Alexandre

12. aug. 2025

·

Overnattede 4 nætter

The check-in time provided was false. We had to wait 3 hours to get the room. The email confirmation said 1pm for check-in. We arrived at 1h15pm and were told there was no room available before 4pm.

The check-in time provided was false. We had to wait 3 hours to get the room. The email confirmation said 1pm for check-in. We arrived at 1h15pm and were told there was no room available before 4pm.

10

Abdul Azeez Mohamed

2. nov. 2025

·

Overnattede 2 nætter

Great Checkin, Supervisor on duty was really helpful

Great Checkin, Supervisor on duty was really helpful

4

Marco

29. dec. 2024

·

Overnattede 2 nætter

When I arrived, the Lady told me my reservation was cancelled, my surprise!!! I checked all over on Expedia and I didn't had any notification. After few minutes of searching my reservation went from cancelled to "I can't find it"??? I asked her to look into her pile of printed paper and check if my reservation is there. She told me no need it won't be there. After waiting 1 hour and looking started to look for and other accomodation. Suddenly she told me that she earlier, mixte réservation and give my reservation to someone else. Ask her to give me the other person's room. For I don't know what reason why but she told me no can't do that and a manager is looking at something for me. After 1h15 of waiting I final got a room.. why lying to a client we went from cancelled to I mixte up reservation???

When I arrived, the Lady told me my reservation was cancelled, my surprise!!! I checked all over on Expedia and I didn't had any notification. After few minutes of searching my reservation went from cancelled to "I can't find it"??? I asked her to look into her pile of printed paper and check if my reservation is there. She told me no need it won't be there. After waiting 1 hour and looking started to look for and other accomodation. Suddenly she told me that she earlier, mixte réservation and give my reservation to someone else. Ask her to give me the other person's room. For I don't know what reason why but she told me no can't do that and a manager is looking at something for me. After 1h15 of waiting I final got a room.. why lying to a client we went from cancelled to I mixte up reservation???

8

Marie-Helene

30. nov. 2025

·

Overnattede 1 nat

L’accueuil a ete effectue par le personnel de maniere efficace et courtoise

L’accueuil a ete effectue par le personnel de maniere efficace et courtoise

4

Sylvie

11. okt. 2025

·

Overnattede 2 nætter

Problèmes de réservation. Très long a rembourser les cautions

Problèmes de réservation. Très long a rembourser les cautions

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Lokation

Meget centralt og tæt på Berri‑UQAM metrostation, St. Catherine Street og seværdigheder, hvilket gør det nemt at komme rundt. Flere gæster nævner dog nærliggende byggearbejde og en faldefærdig fornemmelse med hjemløse eller omstrejfende personer omkring indgangen.

Relaterede gæsteanmeldelser

8

Mark

21. jun. 2023

·

Overnattede 4 nætter

The location was very convenient in relation to the Metro System. The hotel is only about a block from the Berri-UQAM station, which services the Green, Orange and Yellow lines. We were there for the Gran Prix, which this gave us direct access, as well as easy access to Downtown, Old Montreal and Chinatown. Plus it is only a couple of blocks from restaurants on St. Dennis and St. Catherine. The beds and room were small. The room was a little funky smelling the first night, but the Front desk was helpful and House keeping did a good job. Parking on-site was nice.

The location was very convenient in relation to the Metro System. The hotel is only about a block from the Berri-UQAM station, which services the Green, Orange and Yellow lines. We were there for the Gran Prix, which this gave us direct access, as well as easy access to Downtown, Old Montreal and Chinatown. Plus it is only a couple of blocks from restaurants on St. Dennis and St. Catherine. The beds and room were small. The room was a little funky smelling the first night, but the Front desk was helpful and House keeping did a good job. Parking on-site was nice.

10

Robert

26. sep. 2025

·

Overnattede 1 nat

Bel accueil, belle chambre, mais secteur de la ville disons... très délâbré! Soyez prudents!

Bel accueil, belle chambre, mais secteur de la ville disons... très délâbré! Soyez prudents!

6

Ian

8. aug. 2025

·

Overnattede 1 nat

Great location. Good food and dining nearby. Unfortunately construction and access was ridiculous with having to cross a plank to gain access. Yes it was a plank and it tipped up just like a pirate ship. Someone had to stand on the other end so you didn’t go flying off.

Great location. Good food and dining nearby. Unfortunately construction and access was ridiculous with having to cross a plank to gain access. Yes it was a plank and it tipped up just like a pirate ship. Someone had to stand on the other end so you didn’t go flying off.

10

Marjorie

20. feb. 2025

·

Overnattede 2 nætter

Rue st-hubert en rénovation

Rue st-hubert en rénovation

6

Paul

19. aug. 2025

·

Overnattede 5 nætter

First, Empire Suites and the LeLux hotel are the same place, just on different floors. It's in a good location, close to the Berri-UQAM Metro station and at the start of the gay village but walkable to the Quartier des Spectacles I splashed out and took a full suite, which was a waste: the sitting room had two chairs and TV, a place no one would want to spend time. And while there was a well equipped kitchenette, there were no dishes or cutlery -- bring your own. As well, the lamp beside the bed wasn't working and there was only one trash can in the whole place -- beside the toilet. I asked for another one, which did not appear. The free breakfast was basically cereal, toast or buns, not worth eating. Finally, the photos made the suite look much better than it was. In conclusion, this hotel seems to have big ambitions but poor execution. I wouldn't stay again.

First, Empire Suites and the LeLux hotel are the same place, just on different floors. It's in a good location, close to the Berri-UQAM Metro station and at the start of the gay village but walkable to the Quartier des Spectacles I splashed out and took a full suite, which was a waste: the sitting room had two chairs and TV, a place no one would want to spend time. And while there was a well equipped kitchenette, there were no dishes or cutlery -- bring your own. As well, the lamp beside the bed wasn't working and there was only one trash can in the whole place -- beside the toilet. I asked for another one, which did not appear. The free breakfast was basically cereal, toast or buns, not worth eating. Finally, the photos made the suite look much better than it was. In conclusion, this hotel seems to have big ambitions but poor execution. I wouldn't stay again.

8

Haydar

30. aug. 2025

·

Overnattede 2 nætter

The location is very good.

The location is very good.

10

Oleg

23. mar. 2025

·

Overnattede 2 nætter

Downtown location. Walking distance to stores ,restaurants, shopping. Very convenient. Very friendly staff. Very clean and nice suite.

Downtown location. Walking distance to stores ,restaurants, shopping. Very convenient. Very friendly staff. Very clean and nice suite.

10

Almor

29. mar. 2024

·

Overnattede 2 nætter

This was our third time staying at Empire Suites. The location is great for us and rooms are very reasonably priced, the on site parking is a plus. The check in went extremely well, the young lady was very friendly and accommodating. The business room was large and comfortable, the marble bathroom was beautifully designed and luxurious. We are already planning a return visit. We highly recommend this hotel to everyone.

This was our third time staying at Empire Suites. The location is great for us and rooms are very reasonably priced, the on site parking is a plus. The check in went extremely well, the young lady was very friendly and accommodating. The business room was large and comfortable, the marble bathroom was beautifully designed and luxurious. We are already planning a return visit. We highly recommend this hotel to everyone.

8

Ekkarat

20. okt. 2024

·

Overnattede 2 nætter

Great location!

Great location!

10

Dino

7. apr. 2025

·

Overnattede 2 nætter

Location was great for my needs.

Location was great for my needs.

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Spisning

Morgenmaden beskrives hyppigt som meget basal eller dårligt organiseret, med få ting (brød, croissanter, morgenmadsprodukter, pandekager), engangsservice, sen opsætning og lejlighedsvise hygiejneproblemer; nogle gæster sagde, at den slet ikke blev serveret, selvom den var annonceret.

Relaterede gæsteanmeldelser

4

Lucy

13. okt. 2025

·

Overnattede 1 nat

The continental breakfast was awful and such small room

The continental breakfast was awful and such small room

6

George

25. maj 2025

·

Overnattede 5 nætter

Short staffed poor service, disappointing breakfast no fruit, no eggs, no bacon. The hotel was clean.

Short staffed poor service, disappointing breakfast no fruit, no eggs, no bacon. The hotel was clean.

6

Nounou

31. maj 2023

·

Overnattede 2 nætter

It says breakfast included but haven’t been since covid. False advertisement

It says breakfast included but haven’t been since covid. False advertisement

10

Alex

18. jul. 2025

·

Overnattede 3 nætter

I had to wait until 4 pm to get the room, but they were kind and kept my luggage.Breakfast is free but it's really bad... they have very little variety, they put out very little food and people have to wait for it to be refilled.

I had to wait until 4 pm to get the room, but they were kind and kept my luggage.Breakfast is free but it's really bad... they have very little variety, they put out very little food and people have to wait for it to be refilled.

6

Anghela

17. jun. 2025

·

Overnattede 1 nat

Paid an extra $50 for breakfast which was not worth the cost. All they had was toast, pancakes, cereal & coffee. Paid my deposit in cash and they didn't have change for me until the next day. The location was central but there is a lot of construction taking place so I would advise booking outside of neighbourhood.

Paid an extra $50 for breakfast which was not worth the cost. All they had was toast, pancakes, cereal & coffee. Paid my deposit in cash and they didn't have change for me until the next day. The location was central but there is a lot of construction taking place so I would advise booking outside of neighbourhood.

2

Carla

8. aug. 2025

·

Overnattede 3 nætter

The hotel staff was not helpful During our breakfast I saw a member of their cleaning stuff come and grab a croissant, she didn’t use the thongs, she used her bare hands The washrooms near the breakfast area were disgustingly dirty It was not a pleasant stay at all

The hotel staff was not helpful During our breakfast I saw a member of their cleaning stuff come and grab a croissant, she didn’t use the thongs, she used her bare hands The washrooms near the breakfast area were disgustingly dirty It was not a pleasant stay at all

6

M J

26. nov. 2025

·

Overnattede 3 nætter

They serve croissant and boiled eggs. I don’t remember anything else.

They serve croissant and boiled eggs. I don’t remember anything else.

10

Gloria

31. mar. 2025

·

Overnattede 2 nætter

Reception staff and housekeeping staff are welcoming and friendly. That was very much appreciated. As for the 'Carb' breakfast, I strongly suggest they add eggs to the menu and perhaps some fruit. Spoke with the supervisor/manager - not happening. Reason enough for me not to return there.

Reception staff and housekeeping staff are welcoming and friendly. That was very much appreciated. As for the 'Carb' breakfast, I strongly suggest they add eggs to the menu and perhaps some fruit. Spoke with the supervisor/manager - not happening. Reason enough for me not to return there.

6

Pamela

27. sep. 2025

·

Overnattede 3 nætter

tv remote worked only after turning tv on manually breakfast coffee and starch (bread, cereals, croissants) strange decor/design clean enough but not lux only one elevator

tv remote worked only after turning tv on manually breakfast coffee and starch (bread, cereals, croissants) strange decor/design clean enough but not lux only one elevator

6

jacques

8. dec. 2025

·

Overnattede 3 nætter

Beware of “parking” if you have anything other than a small car, plus it’s uncontrolled so people park anywhere and blocked us. Shower had lukewarm water and breakfast is light continental at best plus they never put it out on time but …its really well price and located, room are modern and clean.

Beware of “parking” if you have anything other than a small car, plus it’s uncontrolled so people park anywhere and blocked us. Shower had lukewarm water and breakfast is light continental at best plus they never put it out on time but …its really well price and located, room are modern and clean.

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8

Marina

for 2 uger siden

·

Overnattede 4 nætter

Quarta bom, com carpete, limpo, banheiro bom e renovado. Equipe prestativa, serviço de limpeza todos os dias porém eram feitos na parte da tarde, troca de toalhas feitas diariamente também. Único ponto que melhoraria seria o café da manhã, poderia ter mais opções e o espaço não acomoda todos quando está cheio mas de resto, muito bom

Quarta bom, com carpete, limpo, banheiro bom e renovado. Equipe prestativa, serviço de limpeza todos os dias porém eram feitos na parte da tarde, troca de toalhas feitas diariamente também. Único ponto que melhoraria seria o café da manhã, poderia ter mais opções e o espaço não acomoda todos quando está cheio mas de resto, muito bom

6

Stacy

for 3 uger siden

·

Overnattede 5 nætter

Good location, close to the metro station. Polite and friendly staff. The bed in my room was a bit of a mess - one side dipped at a visible angle and a hard ridge of springs in the middle. The shower had plenty of hot water, but the showerhead wasn't able to be adjusted to a standard spray level. Overall, it was good as a central hub to return to at night after my activities during the day, but the rooms could use some TLC.

Good location, close to the metro station. Polite and friendly staff. The bed in my room was a bit of a mess - one side dipped at a visible angle and a hard ridge of springs in the middle. The shower had plenty of hot water, but the showerhead wasn't able to be adjusted to a standard spray level. Overall, it was good as a central hub to return to at night after my activities during the day, but the rooms could use some TLC.

6

Geneviève

for 3 uger siden

·

Overnattede 3 nætter

La propreté de la chambre était « ok » mais pas « wow ». Il y avait des spots de saleté partout dans le miroir de la salle de bain et des rouleaux de mousses entre les meubles. Le frigo est caché dans le meuble qui a un look de tiroirs alors ce n’était pas évident. L’entretien des lieux est également « ok » mais sans plus : papier peint qui décolle, chips de peinture à plusieurs endroits, décorations et mobilier abimés dans le hall, etc. Le déjeuner était à mon avis la partie la plus décevante. Il y avait seulement un toaster pour tous les clients et un seul côté fonctionnait. Il n’y avait pas beaucoup de choix et on devait souvent attendre que les employés rapporte de la nourriture ou des ustensiles propres car il en manquait. Pas de fromage à la crème pour les bagels…

La propreté de la chambre était « ok » mais pas « wow ». Il y avait des spots de saleté partout dans le miroir de la salle de bain et des rouleaux de mousses entre les meubles. Le frigo est caché dans le meuble qui a un look de tiroirs alors ce n’était pas évident. L’entretien des lieux est également « ok » mais sans plus : papier peint qui décolle, chips de peinture à plusieurs endroits, décorations et mobilier abimés dans le hall, etc. Le déjeuner était à mon avis la partie la plus décevante. Il y avait seulement un toaster pour tous les clients et un seul côté fonctionnait. Il n’y avait pas beaucoup de choix et on devait souvent attendre que les employés rapporte de la nourriture ou des ustensiles propres car il en manquait. Pas de fromage à la crème pour les bagels…

6

Jason

for 4 uger siden

·

Overnattede 5 nætter

Was told the AC was broken, but the thermostat in the room was just for a heater. I didn’t see any repairmen the entire stay. Doubt half the hotel is air conditioned at all.

Was told the AC was broken, but the thermostat in the room was just for a heater. I didn’t see any repairmen the entire stay. Doubt half the hotel is air conditioned at all.

10

Serge

17. aug. 2026

·

Overnattede 3 nætter

Stationnement adéquat, par contre un peu dispendieux...

Stationnement adéquat, par contre un peu dispendieux...

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Indtjekningsanvisninger

Alt hvad du behøver at vide for et problemfrit check-in.

Indtjekning

Udtjekning

Fra 16:00 til 00:00

Før 11:00

Sikkerhedsdepositum

CAD 250 per accommodation on arrival.

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