Imagine Marco

This hotel was really nice great facilities. Stuff were really friendly. Location was good. The pool was nice but could do with a clean and it would be nice if it was a slightly bigger.

Reataurants clean

Nice welcome, friendly staff

Room was spotless. Location great. Quiet. Great value.

We have stayed at Imagine Marco in Southbank before and previously had a great experience, which is why we chose to return but unfortunately, this stay fell far short of expectations. The room was poorly maintained. We paid extra for a sky-view room, but the window glass was cracked, the walls were badly scuffed with poorly patched holes, and both the cupboards and floors were dirty. The lounge and carpet in the living area were visibly worn and unclean. The balcony, which should have been a highlight given the stunning view, was also dirty and not properly serviced. The gym was clean and well looked after, however the pool area was very disappointing. There were cigarette butts and beer bottles in the pool, despite it being a shared guest facility. We were told the pool was heated, but it was freezing cold. The poolside lounge chairs were also dirty and covered in bird droppings. Additionally outside the hotel there was trash everywhere in the parking lot and outdoor bins were overflowing. This stay did not reflect the standard we experienced previously, and we would not recommend staying here based on our experience.