RiverRock Inn

NO ELEVATOR!!! My 92-yr old father had to climb the stairs with his suitcase. After my request, they did offer to move us after the first night, but because he was already settled, he didn't want to move. They did offer to bring down his suitcase for him upon checkout. The no elevators should be stated prior to reservation. Breakfast was just ok. Selection is quite slim (ie only white bread for toast. 2nd morning, no bread, just english muffin, no juice)

No elevator. We were there for 3 night and not once was the room cleaned or linens changed. When we checked in they said because we checked in through Expedia we were not initialed to the free breakfast. Also the TV did not work in our room when checked in but found and envelope from the cleaning service for a tip. Don’t no why they wanted a tip as nothing was done

Was an enjoyable stay. Bed was very comfortable and room was large. Everyone was very clean and quiet. If I had 1 complaint, it would be the breakfast was not very inviting. There is no restaurant on site, but there are a few within a 10 minute drive.

If you are booking through Expedia you are a second class citizen. You will be moved to the second floor and there is no elevator. Also, the free continental breakfast available to other quests is not available to those booking through Expedia. They are just trying to save on the fees they are paying to Expedia. Otherwise very clean and very polite as they tell you everything you can’t have.

大変綺麗な施設でした。 また、結婚式等のイベントにも使用されるようで、雰囲気のある館内でした。 客室も綺麗でした。

My room was booked and confirmed as a King bed. They assigned me a Queen, didn’t mention it until I got to my room and then said it must have been a delay in receipt from Expedia and King room was allocated. No bar open because of a private event even though the website shows restaurant and bar.

This is conveniently located near my son's new school and was clean and inviting. It was lacking a restaurant and the TV was quite small considering the size of the room. Staff were very helpful and friendly.

A beautifully set up location. Room was very nice and had everything. It was on the second floor and thete is no elevator. Be prepared when you book if that is a difficulty for you and you have baggage.

Spotless, ease of parking, friendly staff, great shower, bed superb!! Not my first time here. Recommend highly.

Not recommended for people who want to sleep. Called front desk twice to report all of noise by teens in the corridor. It only stopped at 10:30 but restarted at 6:30 AM. Restaurant not opened for breakfast this was not our first time there but probably our last

The room was clean and place was quiet

The young lady who booked us in was very friendly and helpful. The toilet had not be cleaned prior to our arrival and there was no housekeeping staff on duty when we arrived. She graciously left the front desk and cleaned the bathroom for us. After our first night, housekeeping did nothing in our room but it wasn’t a big deal for us. The breakfast options were very limited and nothing hot besides bread to toast.

Room was clean and spacious. Located in a quiet area. Breakfast was ok, would be nice to have some warm food (ie: eggs, bacon, sausage type food). If I am back in the area, I would stay here again.

Clean , spacious , quiet ,

No elevator. We were there for 3 night and not once was the room cleaned or linens changed. When we checked in they said because we checked in through Expedia we were not initialed to the free breakfast. Also the TV did not work in our room when checked in but found and envelope from the cleaning service for a tip. Don’t no why they wanted a tip as nothing was done

The rooms were clean and spacious. The staff was friendly and helpful.

This is conveniently located near my son's new school and was clean and inviting. It was lacking a restaurant and the TV was quite small considering the size of the room. Staff were very helpful and friendly.

Great clean stay

Spotless, ease of parking, friendly staff, great shower, bed superb!! Not my first time here. Recommend highly.

Stay for 4 days not once empty garbage in room or restock coffee

Lovely rooms, would stay here again

Excellent value, luxurious rooms, very polite staff

Clean , spacious , quiet ,

No elevator. We were there for 3 night and not once was the room cleaned or linens changed. When we checked in they said because we checked in through Expedia we were not initialed to the free breakfast. Also the TV did not work in our room when checked in but found and envelope from the cleaning service for a tip. Don’t no why they wanted a tip as nothing was done

Was an enjoyable stay. Bed was very comfortable and room was large. Everyone was very clean and quiet. If I had 1 complaint, it would be the breakfast was not very inviting. There is no restaurant on site, but there are a few within a 10 minute drive.

My room was booked and confirmed as a King bed. They assigned me a Queen, didn’t mention it until I got to my room and then said it must have been a delay in receipt from Expedia and King room was allocated. No bar open because of a private event even though the website shows restaurant and bar.

This is conveniently located near my son's new school and was clean and inviting. It was lacking a restaurant and the TV was quite small considering the size of the room. Staff were very helpful and friendly.

When I checked in, the front desk clerk, Rebecca was EXCELLENT! Very professional and friendly—-5 STARS!! I had an issue with my TV volume, so I called the front desk and got a gentleman on the phone. As the TV service was Internet based, he suggested I call the number on the TV, which I did, was placed on hold for 10 mins before it disconnected. The disappointment in this matte was I felt the front desk should have tried to take more ownership of the issues at the beginning of the call. Finally, I went to use the rowing machine in the Fitness room, only to find out the chain was broken. So based on my experience, the initial engagement was very positive, but downhill after that. I forgot to mention I also had a burnt light bulb in the lamp beside my bed

Spotless, ease of parking, friendly staff, great shower, bed superb!! Not my first time here. Recommend highly.

Friendly staff, room very nice and clean. Good location away from city traffic noise but short drive to many attractions.

The daytime manager was awful. My room was located directly across from the reception desk. Check out is 11am at 1030, house keeping banged at the door. I told them I would be out at 11 I was just finishing a work call. All my bags were ready to go. 4 min later the front desk called, I told the young lady the same thing. Again at 10:45 the front desk called and I told them I would be out at the 11 check out time. They called two more times before 11, each time I needed to pause my conference call and answer the phone. This resulted in me leaving my room 2 min after 11. I was then told by the manager that they will be “gracious “ and not charge me the 45$ late check out fee. I couldn’t believe how awful they were. I waited 30 min the night before to check in because no one was working. I called the number and no one answered. I almost left when the front desk gentleman came down the hall. He was very polite and apologetic. It wasn’t until the morning that I couldn’t believe how awful the staff are. The building had 8 guest total the night before and they push you in it the door before your check out time. Even though I had clearly stated I would be out at 11 and was ready to go. I stay in a lot of hotels for work and this is by far the worst experience I’ve ever had. The company I work for hosts a week long conference and I was looking at this hotel as an option to host 157 guests and will not return or recommend them. I tried to reach out to the general manager with no reply.

The rooms were clean and spacious. The staff was friendly and helpful.

If you are booking through Expedia you are a second class citizen. You will be moved to the second floor and there is no elevator. Also, the free continental breakfast available to other quests is not available to those booking through Expedia. They are just trying to save on the fees they are paying to Expedia. Otherwise very clean and very polite as they tell you everything you can’t have.

Lovely property. Staff was very kind

This is conveniently located near my son's new school and was clean and inviting. It was lacking a restaurant and the TV was quite small considering the size of the room. Staff were very helpful and friendly.

Expensive! Plus up charge for anything like early or late check in/check out. No free continental breakfast if book via Expedia

We were charged a 35.0plus tax pet fee when we checked in. In our reservation with hotels.com it said in our booking that the pets (up to two) were supposed to have been included at no extra fee. Please return the 35.00 plus tax to our card

Extremely friendly and helpful reception staff

Not recommended for people who want to sleep. Called front desk twice to report all of noise by teens in the corridor. It only stopped at 10:30 but restarted at 6:30 AM. Restaurant not opened for breakfast this was not our first time there but probably our last

Arrived at 3:00 pm, was charged $40 to check in our room. All we want was to put our luggage in the room we were going out to visit friends. Found this to be a little excessive .

C’est bien et tranquille.

Room was clean and spacious. Located in a quiet area. Breakfast was ok, would be nice to have some warm food (ie: eggs, bacon, sausage type food). If I am back in the area, I would stay here again.

Clean, eay access

Was an enjoyable stay. Bed was very comfortable and room was large. Everyone was very clean and quiet. If I had 1 complaint, it would be the breakfast was not very inviting. There is no restaurant on site, but there are a few within a 10 minute drive.

This is conveniently located near my son's new school and was clean and inviting. It was lacking a restaurant and the TV was quite small considering the size of the room. Staff were very helpful and friendly.

Notre moyen de transport étant le vélo, nous étions loin d.accès au centre-ville donc à un plus grand choix de restaurants.

Quiet place

Quiet property

Too commercialized around. Property amenities are old.

Friendly staff, room very nice and clean. Good location away from city traffic noise but short drive to many attractions.

NO ELEVATOR!!! My 92-yr old father had to climb the stairs with his suitcase. After my request, they did offer to move us after the first night, but because he was already settled, he didn't want to move. They did offer to bring down his suitcase for him upon checkout. The no elevators should be stated prior to reservation. Breakfast was just ok. Selection is quite slim (ie only white bread for toast. 2nd morning, no bread, just english muffin, no juice)

I found the front desk staff rude. When I asked for an extra towel she said she normally receives a towel in return, which I found weird because I was asking for more towels. The continental breakfast was lacking and when the coffee ran out the front desk person said that people can drink the coffee in their rooms. The bed was incredibly comfortable, though. I would stay here again.

The young lady who booked us in was very friendly and helpful. The toilet had not be cleaned prior to our arrival and there was no housekeeping staff on duty when we arrived. She graciously left the front desk and cleaned the bathroom for us. After our first night, housekeeping did nothing in our room but it wasn’t a big deal for us. The breakfast options were very limited and nothing hot besides bread to toast.

Room was clean and spacious. Located in a quiet area. Breakfast was ok, would be nice to have some warm food (ie: eggs, bacon, sausage type food). If I am back in the area, I would stay here again.

Was an enjoyable stay. Bed was very comfortable and room was large. Everyone was very clean and quiet. If I had 1 complaint, it would be the breakfast was not very inviting. There is no restaurant on site, but there are a few within a 10 minute drive.

My room was booked and confirmed as a King bed. They assigned me a Queen, didn’t mention it until I got to my room and then said it must have been a delay in receipt from Expedia and King room was allocated. No bar open because of a private event even though the website shows restaurant and bar.

There was no hot foods for the continental breakfast so we did not purchase it.

This is conveniently located near my son's new school and was clean and inviting. It was lacking a restaurant and the TV was quite small considering the size of the room. Staff were very helpful and friendly.

Expensive! Plus up charge for anything like early or late check in/check out. No free continental breakfast if book via Expedia

Breakfast could have had more variety or hot meal choices and check in should be earlier than 4pm. The staff are friendly and helpful and the rooms are clean and tidy.