Cowdray Lodge B&B rooms

They had a power cut, couldn’t turn the mani lights on (4 of them) because they were triggering power cut so they came and they taped it so we won’t use it, the place was dark! I had three kids with me so you can imagine! The back door curtains kept falling down so I had to put a blanket instead just to have some privacy! I would expect some kid of refund.

In the event we were upgraded to a cottage down the road, but still used the excellent facilities of the golf club for lovely breakfast. Recommended

Disastrous experience. Was travelling for work and arriving late Sunday night but booked this location as they advertised no check in limits. I was told I would receive check in instructions in case the front desk was closed (which unless you’re arriving before 5pm on a week day it will be) but nothing arrived. I spent Friday - Sunday night trying to contact anyone at the venue to get help as I didn’t want to drive 160 miles and arrive without being able to get entry. I got through to their ‘urgent’ care line 3 times and left 3 messages (with a real person) that was passed on with an urgent reply needed. Nothing heard back. Ended up arriving at 11.30pm and not a staff member or instruction to sight. Walked around the desolate site for about 45 minutes whilst explaining to their emergency out of hours staff that I needed to get into a room and they just told me nothing could Be done and they couldn’t help. Eventually, after almost an hour, I walked down to where the rooms were situated (they are completely away from the reception) and in an unlit corner, on an A6 piece of paper, was a mobile number I could call. Thank god for the security guard who let me in eventually. For £150+ a night, I would have expected to be able to contact the venue by call, email, message, etc in the 72 hours I was trying. Especially when they are the ones who failed to give me any details of what to do to check in. This isn’t a hotel nor should be advertised as one.

The accommodation was quite nice although the carpets were heavily stained. I think the Gold club should stick to golf as their hospitality is shocking. We arrived early as we were meeting friends. Our intention was to arrive early, identify where we are staying and get a taxi into the near by town to meet friends and not having to worry about drinking and driving. I approached one member of staff who was very polite and explained that we were staying and what our intentions were. As i was talking, someone rudely shouted out from an office that check in time isn't until 4pm. Although it clearly states 3pm on the arrival email. After looking at the room location, I went to the bar as being new to the area, I did not have any taxi numbers. I spoke to a member of staff and asked if they could call me a taxi or give me a number so I could ring. I had to ask again as she just stared at me. I asked again and explained that I do not know the area and would like to get a taxi into town and again asked if she had a number or could call one. She again looked at me, eventually saying No. Eventually one of the locals came to my rescue an provided a number. I found a complete lack of hospitality. To not even be able to get a taxi number and the rudeness of check in times.

the place is very good the club house closes early but the white horse around the corner was good for food and beverages