Hotel Weston

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Hotels.com should remove this hotel from their options. I had this room booked for a month and when I arrived after a long day of driving, there was no physical person there, only a lady on a computer screen telling me that our room was canceled, and she couldn't tell us how or why. The Hotels.com ap did not show my reservation was canceled, nor did I receive a cancelation email. I contacted Hotels.com and they said it was not canceled on their end. The same thing happened to the couple trying to check in before us. No rooms avaliable. No manager to speak to. The place was deserted. Zero customer service. Don't waste your time booking here.

Walls and curtains were very dirty. The room and bathroom were clearly smoked in. Streaming services not available on the tv. Check-in was with a virtual assistant while people who worked there hovered nearby. This would be an option for people who just needed a quick place to crash, not a place to stay while on vacation.

It was okay