Hotel Weston

Hotels.com should remove this hotel from their options. I had this room booked for a month and when I arrived after a long day of driving, there was no physical person there, only a lady on a computer screen telling me that our room was canceled, and she couldn't tell us how or why. The Hotels.com ap did not show my reservation was canceled, nor did I receive a cancelation email. I contacted Hotels.com and they said it was not canceled on their end. The same thing happened to the couple trying to check in before us. No rooms avaliable. No manager to speak to. The place was deserted. Zero customer service. Don't waste your time booking here.

I’m writing to request a refund. This hotel was very dirty and in disrepair. We stayed only one night and couldn’t continue. The floors were dirty, our bed linen was stained. Our bathroom door was missing. There was someone else’s hair all over the bathroom. There were trash bags in the hall and elevator filled with smelly trash. Housekeeping never came after we stayed that one night. We found somewhere else to stay. When we inquired about housekeeping the person at the video kiosk simply said they were booked up. We are so terribly disappointed we had to book another hotel.

Walls and curtains were very dirty. The room and bathroom were clearly smoked in. Streaming services not available on the tv. Check-in was with a virtual assistant while people who worked there hovered nearby. This would be an option for people who just needed a quick place to crash, not a place to stay while on vacation.

It was okay

Room was decent and somewhat clean, but the tv didnt work. When we alerted the " virtual desk person" in the lobby we were told it would be an hour until their onsite person would able to bring us batteries to troubleshoot the tv. Mind you we checked in at 8pm. Waited until nearly 10pm with no visit. My husband went back down to the " virtual " person only to be told "sorry for the inconvenience, but no one was on site" so no tv for our stay and zero concern from the front desk non existent person. Bathroom faucet was about to fall apart. Avoid this place if you can. Definitely should have been compensated for all the issues.