The room is not the same as showed in the pictures. Its very loud outside. No warmwater. As soon as i arrived i told the concierge thats not the room i booked and he told me that im right, there was a mistake in the reservation, he will inform the supervisor and i should come back the next day to change my room. The next day they told me thats the room i booked. I tried to talk with hotels.com per virtual agent and they tried to help me as good as they could but as they contacted the property they got told that i got the room i booked and everything ist fine with the booking… i would never book this hotel again… they call it a suite with partial seaview but there was no seaview, television didnt work and their wifi sucked.
The room is not the same as showed in the pictures. Its very loud outside. No warmwater. As soon as i arrived i told the concierge thats not the room i booked and he told me that im right, there was a mistake in the reservation, he will inform the supervisor and i should come back the next day to change my room. The next day they told me thats the room i booked. I tried to talk with hotels.com per virtual agent and they tried to help me as good as they could but as they contacted the property they got told that i got the room i booked and everything ist fine with the booking… i would never book this hotel again… they call it a suite with partial seaview but there was no seaview, television didnt work and their wifi sucked.