Inn on Charlotte Boutique Hotel

We were not able to find anyone to let us into the inn. We rang bell multiple times, called no answer no voicemail. Sent text message no response. We left and are disputing this charge.

The location is great, right by the Castile. The restroom sink was the smallest ive ever seen, no counter space at all. There is no breakfast and the only coffee was in another hotel next door, which was locked and my code didnt work. They overcharged me $80, i have no idea why.

I realize this is an old house, but it should be in better condition renting to customers. Super small driveway with VERY limited tight parking. No signs to show where to check in or find staff to check in or out. Entire entry to our building appeared to be under construction, so initial appearance was poor. Double beds were a bit tight, but stated in advance. Door knob to room was not usable and kept falling off, bathroom door was not able to latch so no ability for privacy should have it been needed. TV or service (not sure which was responsible) had constant moving lines like there was interference from something. Room itself was quaint and No information as to how to inquire about breakfast, and since there was nobody in the few tables in the building next door, we didn't know if it was even offered. They said coffee available in the house next door but was just a k-cup machine and had small travel cups available, which I guess was fine. Location was nice and they did decorate nicely for the Christmas theme. Lady we met for check-in was pleasant and overall our one night was fine, but just not what you would expect from a historical beautiful building with not much information on where, when and how.

The Inn on Charlotte is no more. It has been shut down due to construction of a restaurant. I booked the reservations through Hotels.com under the belief that we would be staying at the Inn on Charlotte. We were told the day of check in that we would be saying at their sister Property called the Hemingway House. The Hemingway House room was so small you couldn’t even walk around the room. The tv was outdated and old. We got hoodwinked and should get a refund. The fact that they can advertise the Inn on Charlotte knowing that it’s being renovated is beyond sketchy.

Easy walk to all historic areas. Did not get quite what we thought we were paying for And could have easily booked a hotel for cheaper and received better service and accommodations. Literally used the stay as a place to sleep, didn’t stay in room any longer than needed