My Guest in Florence

My kids and I had a wonderful stay. The apartment was very nice and clean. Directions for checking in were clear and the staff was very helpful.

I did not see anyone/ employees. I did not know how to get open front door. Another guest told me to use QR code. Luckily my phone works in Florence, the first time (to get second floor access). When I called the hotel again, to reach an employee, my call did not go through. I tried to call via the website and using country code, no luck. I wish I had known prior, about how to access entry into the hotel.

Wondering staff. Apartments need updating and bathrooms are barely functioning. One had no hot water. Needs a paint job and updated cleaning and bathrooms

Intentaron comunicarse conmigo pero no lo lograron y al llegar al hospedaje no había nadie en recepción, lo que hizo muy complicado el acceso. Una vez que se resolvió ese detalle todo lo demás salió bien. Algo que no me gustó fue que no había servicio de limpieza, por lo que al tercer día urgía cambio de toallas, sábanas y limpieza en general.

Loved every detail! Great communication with staff!