We arrived on a Saturday morning and the building was shrouded in scaffolding; our 2d floor living room windows were covered with paper, the room dark and gloomy, a layer of dust on the furniture. Outside our windows was the workers’ staging area for ongoing stonework repair to the building’s facade. At 8 a.m. on Monday, hammering and drilling began. The noise was unrelenting until 5 pm every day, rendering the beds in the living room useless. It was impossible to sleep in, and we couldn’t be in the apartment during the day. We contacted VRBO, which, after over an hour on the phone and seeing photographs of the construction, informed us that because the work was outside the apartment, they would not offer us any assistance. The owner was completely dismissive of our predicament. While he had no control over the work being done, he knew that it would be happening well in advance of our stay and chose not tell us. He should have disclosed the state of the apartment upon booking to allow us to decide whether we wanted to live in an ongoing construction site for 10 days. Very dishonest. In addition, we called to report a problem with the bathroom sink drain backing up and received no answer or repair. The beds were uncomfortable, and there were no drawers or anywhere to store non-hanging clothing. The floors creaked so loudly if oneis a light sleeper, the noise would wake you. Although the pictures look beautiful, it's not comfortable or welcoming. Very disappointing.
We arrived on a Saturday morning and the building was shrouded in scaffolding; our 2d floor living room windows were covered with paper, the room dark and gloomy, a layer of dust on the furniture. Outside our windows was the workers’ staging area for ongoing stonework repair to the building’s facade. At 8 a.m. on Monday, hammering and drilling began. The noise was unrelenting until 5 pm every day, rendering the beds in the living room useless. It was impossible to sleep in, and we couldn’t be in the apartment during the day. We contacted VRBO, which, after over an hour on the phone and seeing photographs of the construction, informed us that because the work was outside the apartment, they would not offer us any assistance. The owner was completely dismissive of our predicament. While he had no control over the work being done, he knew that it would be happening well in advance of our stay and chose not tell us. He should have disclosed the state of the apartment upon booking to allow us to decide whether we wanted to live in an ongoing construction site for 10 days. Very dishonest. In addition, we called to report a problem with the bathroom sink drain backing up and received no answer or repair. The beds were uncomfortable, and there were no drawers or anywhere to store non-hanging clothing. The floors creaked so loudly if oneis a light sleeper, the noise would wake you. Although the pictures look beautiful, it's not comfortable or welcoming. Very disappointing.