Super 8 by Wyndham Niagara Falls by the Falls

Relaxing time away, good sleep and would return

We booked a room with a hit tub and fireplace. The fireplace was not working so i told the front desk the problem, so he said he would turn it on for me....which he never even came down to turn it on. The second problem was that the trim in the floor was missing a chunk out of it, which my wife cut her toe on it. Told the front desk and he said that he could not do anything about. Lastly parking is 20.00 per day, right need door is 5.00....

It was nice can't say excellent

Worst place ever the bed was very old and noisy. I will never go here again.

Unfortunately, our experience at the hotel was not pleasant. There were several issues with cleanliness, maintenance, safety, and customer service. The room was dusty and did not appear to be properly cleaned. The fridge and freezer were dirty, and the freezer contained frozen, blood-like residue/ice, which was very unpleasant. The bedsheets had stains and not as clean as expected. The curtains were old, dusty, dirty, and had large torn sections. The furnitures were old and worn out, almost like it was from the Middle Ages, and some parts were broken. One cabinet/drawer was broken and unstable, which was a safety concern, especially with young children. We reported it, and a staff member tried to put it back, but it fell two or three times. It was eventually positioned so it would stay upright, but it was still broken and not properly repaired. The toilet seat was also broken. We contacted reception several times, but nobody came to fix it. On the first day, our room key card was not activated correctly, so we could not open the door and had to return to reception. Although it was fixed, the staff member did not apologize or acknowledge the inconvenience and acted as though nothing had happened. A simple apology and better communication would have been appreciated. The breakfast was generally acceptable, although the eggs did not taste good. The outdoor pool was not usable, and the indoor pool room was extremely warm and uncomfortable.