Name: InterContinental Hanoi Westlake by IHG
Address: 5 Tu Hoa Street, Hanói, VN
Price range: US$ 146–US$ 394 per night
Rating: 8.75

O que pensam os hóspedes

No InterContinental Hanoi Westlake by IHG, os viajantes elogiam consistentemente a atmosfera tranquila à beira do lago, o café da manhã generoso e as vistas panorâmicas sobre a água, ao mesmo tempo em que observam que a propriedade mostra sua idade com quartos desatualizados e problemas ocasionais de manutenção ou umidade.

O serviço é amplamente descrito como excepcionalmente amigável e atencioso, com gestos atenciosos, embora alguns hóspedes tenham encontrado atenção lenta no restaurante ou atrasos no check-out. A localização à beira do lago oferece um refúgio tranquilo da Cidade Velha, mas táxis ou aplicativos de transporte são normalmente necessários e alguns acham a área imediata menos animada. A piscina, a academia e o popular Sunset Bar se destacam, e vários hóspedes apreciaram o acesso ao salão do clube. Uma escapada calma à beira do lago é ideal para quem prioriza o relaxamento em vez da proximidade com a Cidade Velha.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

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Instalações

Os hóspedes destacam a academia bem equipada (com sauna/vapor), uma piscina agradável e o popular Sunset Bar; vários também valorizaram o acesso ao salão do clube. Alguns notaram que a piscina pode parecer pequena ou lotada e que as instalações mostram alguma idade.

Avaliações dos hóspedes relacionadas

10

Steve

18 de jan. de 2026

·

A estadia foi de 1 noite

員工服務無懈可擊，親切且幾乎能馬上關注需求；健身房乾淨舒適，三溫暖有蒸氣室跟烤箱，運動完梳洗還有香香的Byredo! 早餐選項豐富，而且非常好吃，值得推薦！

10

ANDRES

22 de abr. de 2025

·

A estadia foi de 5 noites

Hotel is built over the lake, which gives great views. The pool area is lovely. The breakfast is excellent.

10

Krunal

18 de jul. de 2024

·

A estadia foi de 1 noite

The on water - lake view rooms from the Resident Pavillion are just amazing. Rooms very super clean. Service is amazing and all staff are very courteous. Swimming Pool is well maintained.

8

Camille

22 de nov. de 2022

·

A estadia foi de 1 noite

Hôtel situé à Westlake donc plus éloigné de la vieille ville et des principaux attraits touristiques (10min de taxi) mais en plein cœur du quartier des expatriés donc choix intéressant et varié de restos/cafés/boutiques Ambiance d’un grand hôtel où se tiennent réceptions et conférences donc plus impersonnel comme lieu et service Chambre propre mais salle de bain vieillissante Piscine relativement petite avec enfants bruyants et peu de chaises longues L’hôtel est vieillissant et pour un 5 étoiles ainsi que le prix, un peu déçu de notre expérience à l’Intercontinental

10

Andrew

20 de mai. de 2025

·

A estadia foi de 1 noite

Amazing hotel with some of the best service. The Sunset bar is a must. Just wish we could have stayed longer!

10

mohammed

25 de nov. de 2025

·

A estadia foi de 4 noites

Staff are so friendly and helpful. The rooms were spacious and clean. The bars, restaurants, pool and public areas are well thought out and spacious. The location is 8/10 as it’s a taxi ride to the old quarter but after a couple of nights there you’ll be glad for the tranquility of the hotel. Oh yes, the breakfast isn’t bad either!! 😋

8

MORITA

21 de ago. de 2024

·

A estadia foi de 3 noites

スタッフが素晴らしかったです。みなさんとても優秀で客をよく見ていて気働きが出来、とても気持ち良い対応をしてくださいました。今までたくさんのホテルに泊まってきましたが、ジムは一番充実していました。スタジオもあり、マシンの新しく数も多く、ジム自体も広く、素晴らしかったです。朝食も種類が多く、クオリティも高くとても良かったです。

10

Ane Dalsnes

25 de set. de 2024

·

A estadia foi de 2 noites

Great place. Nice hotel, nice outdoor pool. Great staff.

10

Anders

10 de jul. de 2024

·

A estadia foi de 3 noites

Super nice hotel - particularly the rooms over the water. There are not so many facilities outside the hotel, but what is there is excellent e.g. the pool and the sunset bar. It’s a great choice if you want to stay at a hotel which provides you with quiet oasis to retreat to after a day in the buzzing city. We stayed there with our 10 year old son.

10

Samarjit

12 de abr. de 2023

·

A estadia foi de 3 noites

Wonderful stay with family for 3 days with staff taking excellent care of all our needs and going out of the way to make our stay comfortable and pleasant. The services offered in the Club lounge are excellent, not to mention every friendly Mr. Minh who takes great care of our needs and great to have a chat!

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Limpeza

Muitos comentários descrevem os quartos e as áreas públicas como limpos, mas vários mencionam odores úmidos ou mofados e carpetes desgastados ou empoeirados, além de insetos ocasionais. Os padrões parecem inconsistentes em alguns lugares.

Avaliações dos hóspedes relacionadas

6

Myungsim

24 de jul. de 2024

·

A estadia foi de 5 noites

호텔방에 카페트는 빨리 교체해야할듯 너무 더럽고 오래돼서 숙박하는 동안 불쾌했어요 직원들은 친절했고 아침식사는 변화가 없었습니다

10

SEUNGMIN

11 de jun. de 2024

·

A estadia foi de 3 noites

모두 만족했지만 침대 아래에 깔려있는 카페트가 오래되었고 깨끗하게 관리되고 있지 않았습니다. 직원들은 너무 친절했고 조식도 맛있었습니다.

6

Zdzislaw

18 de mar. de 2025

·

A estadia foi de 2 noites

We like the location, the excellent pool, the very good restaurant for breakfast and dinner and the very helpful staff. The standard of the room was not up to par. The carpet was full of dust and under the carpet it looked like it had never been vacuumed. In our opinion the standard of the room must meet the hotel rating and is not worth the price charged for staying at this hotel.

8

TAESEOK

13 de jun. de 2025

·

A estadia foi de 1 noite

에어컨 곰팡이 냄새가 너무 심합니다

2

Chung yee

22 de abr. de 2024

·

A estadia foi de 4 noites

All furniture and facilities are old The power in my room all switch off suddenly in 15 mins, Also the towel and bathroom not very clean The breakfast is pretty good

10

Agnes

5 de jun. de 2025

·

A estadia foi de 2 noites

Great service and clean hotel .. it was spacious and the bed comfortable as well.

4

Anna

24 de set. de 2025

·

A estadia foi de 1 noite

Ive been to many other intercontinental hotels, and this one is quite disappointing. This property needs some upgrade.. i believe 5 star hotels should always keep up with maintenance of their property. Room have a moldy smell and ac dont work well. The water also have a scent when turned on in the shower. The outside of my room have bugs… / lizards.. bed have smekk and very uncomfortable. For a kingsixe room that was bookeed, two twin beds were combined therefore theres a gap in between. Very uncomfortable for my husband and i. Willl not be returning to this one as much as i would love to .

10

Aileen

29 de out. de 2024

·

A estadia foi de 1 noite

Friendly and helpful staff. Our room was spacious and clean.

6

Dominic

11 de set. de 2024

·

A estadia foi de 1 noite

Our room leaked.

10

Jason

14 de nov. de 2025

·

A estadia foi de 2 noites

Great location. Friendly staff, clean rooms, and nice restaurants. Will stay again next time in Hanoi.

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Quartos

Os quartos são geralmente espaçosos, com varandas e ótimas vistas para o lago ou sobre a água, oferecendo uma estadia confortável. A decoração e a tecnologia do quarto parecem desatualizadas para alguns, e alguns mencionaram camas duras ou ar condicionado fraco.

Avaliações dos hóspedes relacionadas

8

Paul

6 de abr. de 2025

·

A estadia foi de 3 noites

The hotel is in a great location by the lake, and is only a short taxi from the old quarter. Service is excellent, and I would definitely stay again. The property is looking a little old however, and would benefit from a refurbishment.

6

anne

21 de abr. de 2024

·

A estadia foi de 7 noites

Rooms are quite dated . Tv old and not working very well . Beds extremely hard Old carpet in room needs replacing Staff however excellent and kept rooms clean

10

Shahinda

9 de mai. de 2025

·

A estadia foi de 2 noites

Lovely hotel with spacious room , balcony and a wonderful view.it was good to escape the crowded old quarter and it is not far away from the hotel. We booked a stay at the hotel 6 years ago for a honeymoon that we didn’t mange to make it due to a war conflict in our country and it was nice to finally come to the hotel snd vietnam

10

Masaru

1 de abr. de 2023

·

A estadia foi de 3 noites

ビューが素晴らしいです。水上の部屋は非日常間があってとてもいいです。

10

MING JUI

1 de dez. de 2024

·

A estadia foi de 2 noites

很棒的早餐、很大的客房空間，只是裝潢及傢俱有些舊了。

10

Kishore

29 de nov. de 2024

·

A estadia foi de 3 noites

The staff is their best asset. They were excellent in every department. The breakfast was awesome. And our room had a super view across the lake.

8

Naveena

13 de out. de 2024

·

A estadia foi de 2 noites

An upmarket five star hotel built partly into the Westlake is this very well maintained Hotel about half an hours drive from the Old Quarter of Hanoi. Has pretty much everything one would expect of a hotel in this segment. Seeing the sunset at the Sunset Bar (on site) with a sunset martini was special. Was disappointed with a couple of issues: 1. You get woken up by the break of dawn ( which can be an issue if you were hoping for a lie in) as the windows are only furnished with a Roman shade that let’s plenty of light in. The absence of a sheer curtain means it’s a see-all from the outside. 2. The Indian station at the breakfast buffet was a disgrace! The attempted minuscule medhu vada was deepfried to being burnt, the poha was flavourless, the puri got the same deep fry burn as the vada. The remaining breakfast options thankfully were a delight. Perhaps the Indian station can be removed! 3. The rigid booking and reservation policy. Unwieldy even to Expedia’s frustration. So stark compared to some of the smaller players who would listen to the rationale and try and help. But not with IHG.

10

mohammed

25 de nov. de 2025

·

A estadia foi de 4 noites

Staff are so friendly and helpful. The rooms were spacious and clean. The bars, restaurants, pool and public areas are well thought out and spacious. The location is 8/10 as it’s a taxi ride to the old quarter but after a couple of nights there you’ll be glad for the tranquility of the hotel. Oh yes, the breakfast isn’t bad either!! 😋

10

Hidehiro

2 de mar. de 2025

·

A estadia foi de 7 noites

I stayed at this hotel for seven days for a "workation". Since I had to work remotely for my job in Japan, I wanted to be particular about my room. The first room I was assigned had a view of the lake, but it was partially obstructed by the walls of other rooms, which was a bit disappointing. So, I decided to ask the hotel staff if I could switch to a room with a wider view of the lake. They kindly accommodated my request by the afternoon of the same day. Later, the manager even called to check on my stay, which made me feel well taken care of. The hotel's breakfast and restaurant were excellent. I also ordered in-room dining several times, and both the delivery timing and the quality of the food were impeccable, making for a very satisfying experience. I would love to stay here again next year.

6

James

2 de abr. de 2025

·

A estadia foi de 5 noites

The property was dated. The service staff was great as always, but the rooms need to be upgraded right away. The Wi-Fi needs to be 5G not 2.4. It's 2025, not 1995. If IHG Prides itself on quality, then read this review and spend the money to restore this property to what the traveling public comes to expect when staying at an IHG property.

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Serviço

O serviço se destaca: a equipe é amigável, atenciosa e muitas vezes faz mais do que o esperado com ajuda atenciosa e gestos especiais. Falhas ocasionais incluem atenção lenta no restaurante, políticas rígidas ou atrasos no check-out.

Avaliações dos hóspedes relacionadas

10

Manish

23 de mar. de 2024

·

A estadia foi de 4 noites

We loved our stay at InterContinental Hanoi Westlake. There concierge staff named “Tran Hue” also known as Mia was the best. She went above and beyond to provide the best customer service. She was very polite and helpful in booking all our private tours. Thank you so much again.

10

TAIYO

3 de set. de 2025

·

A estadia foi de 3 noites

Hotel staff was always friendly and helpful. Very good service.

10

Johan

31 de dez. de 2025

·

A estadia foi de 5 noites

Most comprehensive breakfast in town. Service was impeccable. I only had one single gripe, that was that there was no bidet sprayer. Oh, the directions and signage for the massage was lacking and confusing.

10

Melinda Jill

6 de mai. de 2025

·

A estadia foi de 3 noites

The staff were exceptionally helpful and we loved the sunset bar and restaurant. The room amenities had everything including a sewing kit which came in handy. I would definitely recommend it to friends and stay there again if in Hanoi.

6

Satyakam

27 de jun. de 2024

·

A estadia foi de 1 noite

Stay overall was nice. Sunset restaurant went an extra mile to accommodate us for a late dinner. Room was good. The only negative was the check out experience. We were in a big hurry as we were late for our flight and the check out staff did nothing to help. Rather delayed the final billing due to a confusion at their end

10

祥司

11 de nov. de 2025

·

A estadia foi de 4 noites

喧騒の街から外れた静かなロケーション、何よりスタッフの皆様全員の温かい気持ちと行動は、見事でした。素晴らしい！！残念ながら、ハノイ旧市街地で家内が足を骨折するアクシデントがありましたが、スタッフの皆々様による献身的で真に適切なご対応を頂きました。お名前は、Tao様とImura様と記憶しています。又、その報告を受けたマネージャー様が何かと不便であろうと、部屋を替えて頂けました。感謝、感謝です。朝食も毎日美味しく、楽しませて頂きました。御礼申し上げます。

6

Daewon

23 de jun. de 2025

·

A estadia foi de 1 noite

네임밸류/가격 대비 만족스럽지 못한 경험이었네요. 재방문 의사는 없습니다. 체크인 담당자 이름은 기억나지 않으나 여자분이 책을 읽듯이 너무 빠른 속도로 이야기해서 다시 한번 되묻기도 했네요. 제가 영어를 잘하는 편인데도 다시 물을 정도였으니 진짜 정보를 주려는 마음이 없었고 해야하니까 기계처럼 말한 느낌. 호텔 내부 인테리어/룸컨디션은 전반적으로 오래된 느낌이나 룸은 커서 좋았음. 화장실도 넓고 욕조도 있어서 좋았음. 전반적으로 가구/인테리어가 올드함...발코니로 나가는 문은 버튼을 눌러서 열고 닫는 미닫이 문인데 잠궈도 문이 열림. 작은 부분이나 안전과 관련된 부분을 방치한다는 것에 실망함 가장 불편한 점은 습도. 너무 습해서 방에 비치된 제습기를 켜지 않으면 눅눅해서 잠을 못 잘 지경. 호수 위에 있으니 어쩔 수 없다라고 하기에는 정도가 너무 심함. Sunset Bar에 오후 10시쯤 도착해서 주문하는데 마감시간이 아님에도 불구하고 직원들이 폰만 보고 있고 손님들을 챙기지 않음. 맥주 3개를 마셨는데 불러도 못 들어서 두 번째는 내가 직접 가서 주문을 함. 비가 와서 내부에 있었지만 날씨가 좋으면 밖에서 호수보면서 한 잔 하기에는 좋을 듯.

10

Ernest

12 de mar. de 2025

·

A estadia foi de 3 noites

The resort lived up to my expectations and then some. The staff were all attentive, very courteous, and professional. I was celebrating a special occasion and the resort provided me with a welcome gift to congratulate me on my special occasion which was very thoughtful and much appreciated by me. I would definitely stay here again in the future.

10

Lee

20 de jan. de 2026

·

A estadia foi de 3 noites

객실과 편의시설 모두 좋았고, 특히 직원분들이 항상 웃음과 함께 친절하게 응대해 주셔서 너무 좋았습니다 ^^

10

Tineka

9 de abr. de 2025

·

A estadia foi de 1 noite

The staff was excellent. They did their very best to make sure all of our wants/needs were met during our stay. We were celebrating my husband's birthday and they made our holiday pleasantly memorable.

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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Localização

A tranquila localização à beira do Lago West oferece um refúgio tranquilo e vistas, normalmente a 10-20 minutos de táxi da Cidade Velha. Alguns hóspedes acharam a área menos animada e notaram mosquitos ao redor do lago.

Avaliações dos hóspedes relacionadas

8

Paul

6 de abr. de 2025

·

A estadia foi de 3 noites

The hotel is in a great location by the lake, and is only a short taxi from the old quarter. Service is excellent, and I would definitely stay again. The property is looking a little old however, and would benefit from a refurbishment.

10

Tho

2 de mar. de 2025

·

A estadia foi de 4 noites

Quiet and nice lake views. Accommodating and service oriented staff. Very good breakfast.

10

NARA

5 de mar. de 2023

·

A estadia foi de 4 noites

전반적으로 훌륭하고 좋은 숙박이었다. 다만 여행지 중심에서는 거리가 좀 있는 편이니 참고

10

Marco

30 de dez. de 2023

·

A estadia foi de 3 noites

Ottima posizione, suggerisco le villette sull’ acqua. Personale gentile ed efficiente. Lo raccomando

8

Miyuki

18 de ago. de 2025

·

A estadia foi de 3 noites

賑やかな中心街から離れているので、交通手段がタクシーしかなく少し不便でした。タクシー料金は決して高くはないのですが、運転手によって料金が異なり、困惑しました。ホテル自体は広々としたお部屋でゆっくり過ごせました。

6

Myongjee

16 de jun. de 2024

·

A estadia foi de 3 noites

Located in a quiet area, but far from the key areas for fun. I was aware of this while booking the hotel but it was actually not the most convenient once I arrived at the destination. Hotel is okay, not as nice as the pictures. Facility was kind of outdated. If you are visiting for just a few days as a traveler, I recommend staying in the Old Quarter area instead.

10

Jason Marc

5 de mai. de 2024

·

A estadia foi de 4 noites

The hotel is in a quiet part of Hanoi, about 20 minutes or so from the Old Quarter. The outdoor look is a bit dated, but the room was comfortable. Excellent staff and service.

8

Naveena

13 de out. de 2024

·

A estadia foi de 2 noites

An upmarket five star hotel built partly into the Westlake is this very well maintained Hotel about half an hours drive from the Old Quarter of Hanoi. Has pretty much everything one would expect of a hotel in this segment. Seeing the sunset at the Sunset Bar (on site) with a sunset martini was special. Was disappointed with a couple of issues: 1. You get woken up by the break of dawn ( which can be an issue if you were hoping for a lie in) as the windows are only furnished with a Roman shade that let’s plenty of light in. The absence of a sheer curtain means it’s a see-all from the outside. 2. The Indian station at the breakfast buffet was a disgrace! The attempted minuscule medhu vada was deepfried to being burnt, the poha was flavourless, the puri got the same deep fry burn as the vada. The remaining breakfast options thankfully were a delight. Perhaps the Indian station can be removed! 3. The rigid booking and reservation policy. Unwieldy even to Expedia’s frustration. So stark compared to some of the smaller players who would listen to the rationale and try and help. But not with IHG.

10

mohammed

25 de nov. de 2025

·

A estadia foi de 4 noites

Staff are so friendly and helpful. The rooms were spacious and clean. The bars, restaurants, pool and public areas are well thought out and spacious. The location is 8/10 as it’s a taxi ride to the old quarter but after a couple of nights there you’ll be glad for the tranquility of the hotel. Oh yes, the breakfast isn’t bad either!! 😋

8

Philip

12 de ago. de 2025

·

A estadia foi de 1 noite

A bit of a boring hotel to be honest in a reaktuveky boring area away from downtown Hanoi. We had a room on the lake for just half a day before a late evening flight - and the hotel is located just 35 min from Noi Bai Airport which was convenient. But for a longer stay in Hanoi where you also want easy walking access to sights and attractions it is recommended to stay at the Old Quarter. The area around this hotel is not interesting at all. The service at the hotel was overall pleasant and speedy - but in general the hotel seem a bit old and not that interesting

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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Restaurante

O café da manhã é frequentemente elogiado pela variedade e qualidade, e vários hóspedes apreciaram os estabelecimentos no local. Alguns relataram itens repetitivos no buffet ou pratos ou serviço pouco inspiradores em determinados estabelecimentos.

Avaliações dos hóspedes relacionadas

10

Steve

18 de jan. de 2026

·

A estadia foi de 1 noite

員工服務無懈可擊，親切且幾乎能馬上關注需求；健身房乾淨舒適，三溫暖有蒸氣室跟烤箱，運動完梳洗還有香香的Byredo! 早餐選項豐富，而且非常好吃，值得推薦！

10

ANDRES

22 de abr. de 2025

·

A estadia foi de 5 noites

Hotel is built over the lake, which gives great views. The pool area is lovely. The breakfast is excellent.

8

YuJung

15 de fev. de 2024

·

A estadia foi de 5 noites

Friendly staff, cleanliness, housekeeping service is good. But the food at Saigon restaurant was really under par, not what you would expect from a 5 star hotel.

10

CHIE

1 de dez. de 2023

·

A estadia foi de 3 noites

スタッフも丁寧で部屋もレストランも綺麗でした。夕食もついていてとても良い滞在になりました。

10

Hai

8 de jan. de 2023

·

A estadia foi de 2 noites

Nice hotel in hotel area. About $6-10 taxi or grab ride away from Old Quarter. Hotel has great breakfasts!! Very good Pho— as good or better than outside.

10

Barb

15 de out. de 2025

·

A estadia foi de 7 noites

The breakfast was an amazing thread, with foods from all over the world, representing many cultures. The drink options were expansive, with several juices, teas, coffees, different milk (skim, low fat, whole). They also had a cook that would make you any kind of egg you wanted, including eggs benedfict, upon request. Very nice.

10

Johan

31 de dez. de 2025

·

A estadia foi de 5 noites

Most comprehensive breakfast in town. Service was impeccable. I only had one single gripe, that was that there was no bidet sprayer. Oh, the directions and signage for the massage was lacking and confusing.

10

Michele

6 de fev. de 2024

·

A estadia foi de 3 noites

Amazing hotel in Hanoi. Very peaceful. We have stayed in 3 different hotels in Hanoi and the staff and buffet breakfast cannot be beat!

6

thanh

18 de abr. de 2023

·

A estadia foi de 3 noites

I stayed 3 nights. Buffet have same main dish for the 3 days that I stayed.

10

Andrew

20 de mai. de 2025

·

A estadia foi de 1 noite

Amazing hotel with some of the best service. The Sunset bar is a must. Just wish we could have stayed longer!

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Mês	Preço médio
janeiro	US$ 177
fevereiro	US$ 144
março	US$ 170
abril	US$ 181
maio	US$ 155
junho	US$ 141
julho	US$ 140
agosto	US$ 134
setembro	US$ 139
outubro	US$ 168
novembro	US$ 216
dezembro	US$ 182

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $210	20 $198	21 $394	22 $242	23 $146	24 $155
25 $146	26 $150	27 $178	28 $193	29 $149	30 $153	31 $191

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
1 $187	2 $180	3 $192	4 $190	5 $193	6 $189	7 $166
8 $163	9 $184	10 $195	11 $255	12 $226	13 $189	14 $166
15 $176	16 $191	17 $185	18 $182	19 $191	20 $184	21 $178
22 $166	23 $177	24 $172	25 $167	26 $172	27 $174	28 $150
29 $189	30 $187

InterContinental Hanoi Westlake by IHG

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