Name: InterContinental Hanoi Westlake by IHG
Address: 5 Tu Hoa Street, Hanoi, VN
Price range: 146 US$–374 US$ per night
Rating: 8.75

Vad gäster tycker

På InterContinental Hanoi Westlake by IHG berömmer resenärer genomgående det lugna läget vid sjön, den generösa frukosten och den vackra utsikten över vattnet, samtidigt som de noterar att fastigheten visar tecken på ålder med daterade rum och ibland mindre underhålls- eller fuktproblem.

Servicen beskrivs allmänt som exceptionellt vänlig och tillmötesgående, med omtänksamma gester, även om några gäster upplevde långsam service i restaurangen eller förseningar vid utcheckningen. Läget vid sjön erbjuder en lugn tillflyktsort från Gamla kvarteren, men taxi eller samåkningstjänster behövs oftast och vissa tycker att det omedelbara området är mindre spännande. Poolen, gymmet och den populära Sunset Bar sticker ut, och flera gäster uppskattade tillgång till club lounge. En lugn tillflyktsort vid sjön passar dem som prioriterar avkoppling framför närhet till Gamla kvarteren.

Faciliteter

Renlighet

Rum

Service

Läge

Måltider

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Faciliteter

Gäster lyfter fram det välutrustade gymmet (med bastu/ångbad), en trevlig pool och den populära Sunset Bar; flera uppskattade också tillgång till club lounge. Vissa noterade att poolen kan kännas liten eller trång och att faciliteterna visar tecken på ålder.

Relaterade gästrecensioner

10

Steve

18 jan. 2026

·

Stannade 1 natt

員工服務無懈可擊，親切且幾乎能馬上關注需求；健身房乾淨舒適，三溫暖有蒸氣室跟烤箱，運動完梳洗還有香香的Byredo! 早餐選項豐富，而且非常好吃，值得推薦！

10

ANDRES

22 apr. 2025

·

Stannade 5 nätter

Hotel is built over the lake, which gives great views. The pool area is lovely. The breakfast is excellent.

10

Krunal

18 juli 2024

·

Stannade 1 natt

The on water - lake view rooms from the Resident Pavillion are just amazing. Rooms very super clean. Service is amazing and all staff are very courteous. Swimming Pool is well maintained.

8

Camille

22 nov. 2022

·

Stannade 1 natt

Hôtel situé à Westlake donc plus éloigné de la vieille ville et des principaux attraits touristiques (10min de taxi) mais en plein cœur du quartier des expatriés donc choix intéressant et varié de restos/cafés/boutiques Ambiance d’un grand hôtel où se tiennent réceptions et conférences donc plus impersonnel comme lieu et service Chambre propre mais salle de bain vieillissante Piscine relativement petite avec enfants bruyants et peu de chaises longues L’hôtel est vieillissant et pour un 5 étoiles ainsi que le prix, un peu déçu de notre expérience à l’Intercontinental

10

Andrew

20 maj 2025

·

Stannade 1 natt

Amazing hotel with some of the best service. The Sunset bar is a must. Just wish we could have stayed longer!

10

mohammed

25 nov. 2025

·

Stannade 4 nätter

Staff are so friendly and helpful. The rooms were spacious and clean. The bars, restaurants, pool and public areas are well thought out and spacious. The location is 8/10 as it’s a taxi ride to the old quarter but after a couple of nights there you’ll be glad for the tranquility of the hotel. Oh yes, the breakfast isn’t bad either!! 😋

8

MORITA

21 aug. 2024

·

Stannade 3 nätter

スタッフが素晴らしかったです。みなさんとても優秀で客をよく見ていて気働きが出来、とても気持ち良い対応をしてくださいました。今までたくさんのホテルに泊まってきましたが、ジムは一番充実していました。スタジオもあり、マシンの新しく数も多く、ジム自体も広く、素晴らしかったです。朝食も種類が多く、クオリティも高くとても良かったです。

10

Ane Dalsnes

25 sep. 2024

·

Stannade 2 nätter

Great place. Nice hotel, nice outdoor pool. Great staff.

10

Anders

10 juli 2024

·

Stannade 3 nätter

Super nice hotel - particularly the rooms over the water. There are not so many facilities outside the hotel, but what is there is excellent e.g. the pool and the sunset bar. It’s a great choice if you want to stay at a hotel which provides you with quiet oasis to retreat to after a day in the buzzing city. We stayed there with our 10 year old son.

10

Samarjit

12 apr. 2023

·

Stannade 3 nätter

Wonderful stay with family for 3 days with staff taking excellent care of all our needs and going out of the way to make our stay comfortable and pleasant. The services offered in the Club lounge are excellent, not to mention every friendly Mr. Minh who takes great care of our needs and great to have a chat!

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Renlighet

Många recensioner beskriver rum och allmänna utrymmen som rena, men flera nämner fuktig eller unken lukt och slitna eller dammiga mattor, samt enstaka insekter. Standarderna känns ibland inkonsekventa.

Relaterade gästrecensioner

6

Myungsim

24 juli 2024

·

Stannade 5 nätter

호텔방에 카페트는 빨리 교체해야할듯 너무 더럽고 오래돼서 숙박하는 동안 불쾌했어요 직원들은 친절했고 아침식사는 변화가 없었습니다

10

SEUNGMIN

11 juni 2024

·

Stannade 3 nätter

모두 만족했지만 침대 아래에 깔려있는 카페트가 오래되었고 깨끗하게 관리되고 있지 않았습니다. 직원들은 너무 친절했고 조식도 맛있었습니다.

6

Zdzislaw

18 mars 2025

·

Stannade 2 nätter

We like the location, the excellent pool, the very good restaurant for breakfast and dinner and the very helpful staff. The standard of the room was not up to par. The carpet was full of dust and under the carpet it looked like it had never been vacuumed. In our opinion the standard of the room must meet the hotel rating and is not worth the price charged for staying at this hotel.

8

TAESEOK

13 juni 2025

·

Stannade 1 natt

에어컨 곰팡이 냄새가 너무 심합니다

2

Chung yee

22 apr. 2024

·

Stannade 4 nätter

All furniture and facilities are old The power in my room all switch off suddenly in 15 mins, Also the towel and bathroom not very clean The breakfast is pretty good

10

Agnes

5 juni 2025

·

Stannade 2 nätter

Great service and clean hotel .. it was spacious and the bed comfortable as well.

4

Anna

24 sep. 2025

·

Stannade 1 natt

Ive been to many other intercontinental hotels, and this one is quite disappointing. This property needs some upgrade.. i believe 5 star hotels should always keep up with maintenance of their property. Room have a moldy smell and ac dont work well. The water also have a scent when turned on in the shower. The outside of my room have bugs… / lizards.. bed have smekk and very uncomfortable. For a kingsixe room that was bookeed, two twin beds were combined therefore theres a gap in between. Very uncomfortable for my husband and i. Willl not be returning to this one as much as i would love to .

10

Aileen

29 okt. 2024

·

Stannade 1 natt

Friendly and helpful staff. Our room was spacious and clean.

6

Dominic

11 sep. 2024

·

Stannade 1 natt

Our room leaked.

10

Jason

14 nov. 2025

·

Stannade 2 nätter

Great location. Friendly staff, clean rooms, and nice restaurants. Will stay again next time in Hanoi.

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Rum

Rummen är generellt rymliga med balkonger och fin utsikt över sjön eller vattnet, vilket ger en bekväm vistelse. Inredningen och den tekniska utrustningen i rummen känns daterade för vissa, och några noterade hårda sängar eller svag AC.

Relaterade gästrecensioner

8

Paul

6 apr. 2025

·

Stannade 3 nätter

The hotel is in a great location by the lake, and is only a short taxi from the old quarter. Service is excellent, and I would definitely stay again. The property is looking a little old however, and would benefit from a refurbishment.

6

anne

21 apr. 2024

·

Stannade 7 nätter

Rooms are quite dated . Tv old and not working very well . Beds extremely hard Old carpet in room needs replacing Staff however excellent and kept rooms clean

10

Shahinda

9 maj 2025

·

Stannade 2 nätter

Lovely hotel with spacious room , balcony and a wonderful view.it was good to escape the crowded old quarter and it is not far away from the hotel. We booked a stay at the hotel 6 years ago for a honeymoon that we didn’t mange to make it due to a war conflict in our country and it was nice to finally come to the hotel snd vietnam

10

Masaru

1 apr. 2023

·

Stannade 3 nätter

ビューが素晴らしいです。水上の部屋は非日常間があってとてもいいです。

10

MING JUI

1 dec. 2024

·

Stannade 2 nätter

很棒的早餐、很大的客房空間，只是裝潢及傢俱有些舊了。

10

Kishore

29 nov. 2024

·

Stannade 3 nätter

The staff is their best asset. They were excellent in every department. The breakfast was awesome. And our room had a super view across the lake.

8

Naveena

13 okt. 2024

·

Stannade 2 nätter

An upmarket five star hotel built partly into the Westlake is this very well maintained Hotel about half an hours drive from the Old Quarter of Hanoi. Has pretty much everything one would expect of a hotel in this segment. Seeing the sunset at the Sunset Bar (on site) with a sunset martini was special. Was disappointed with a couple of issues: 1. You get woken up by the break of dawn ( which can be an issue if you were hoping for a lie in) as the windows are only furnished with a Roman shade that let’s plenty of light in. The absence of a sheer curtain means it’s a see-all from the outside. 2. The Indian station at the breakfast buffet was a disgrace! The attempted minuscule medhu vada was deepfried to being burnt, the poha was flavourless, the puri got the same deep fry burn as the vada. The remaining breakfast options thankfully were a delight. Perhaps the Indian station can be removed! 3. The rigid booking and reservation policy. Unwieldy even to Expedia’s frustration. So stark compared to some of the smaller players who would listen to the rationale and try and help. But not with IHG.

10

mohammed

25 nov. 2025

·

Stannade 4 nätter

Staff are so friendly and helpful. The rooms were spacious and clean. The bars, restaurants, pool and public areas are well thought out and spacious. The location is 8/10 as it’s a taxi ride to the old quarter but after a couple of nights there you’ll be glad for the tranquility of the hotel. Oh yes, the breakfast isn’t bad either!! 😋

10

Hidehiro

2 mars 2025

·

Stannade 7 nätter

I stayed at this hotel for seven days for a "workation". Since I had to work remotely for my job in Japan, I wanted to be particular about my room. The first room I was assigned had a view of the lake, but it was partially obstructed by the walls of other rooms, which was a bit disappointing. So, I decided to ask the hotel staff if I could switch to a room with a wider view of the lake. They kindly accommodated my request by the afternoon of the same day. Later, the manager even called to check on my stay, which made me feel well taken care of. The hotel's breakfast and restaurant were excellent. I also ordered in-room dining several times, and both the delivery timing and the quality of the food were impeccable, making for a very satisfying experience. I would love to stay here again next year.

6

James

2 apr. 2025

·

Stannade 5 nätter

The property was dated. The service staff was great as always, but the rooms need to be upgraded right away. The Wi-Fi needs to be 5G not 2.4. It's 2025, not 1995. If IHG Prides itself on quality, then read this review and spend the money to restore this property to what the traveling public comes to expect when staying at an IHG property.

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Service

Servicen är utmärkt: personalen är vänlig, uppmärksam och går ofta längre än så med omtänksam hjälp och speciella gester. Enstaka brister inkluderar långsam service i restaurangen, rigida policyer eller förseningar vid utcheckningen.

Relaterade gästrecensioner

10

Manish

23 mars 2024

·

Stannade 4 nätter

We loved our stay at InterContinental Hanoi Westlake. There concierge staff named “Tran Hue” also known as Mia was the best. She went above and beyond to provide the best customer service. She was very polite and helpful in booking all our private tours. Thank you so much again.

10

TAIYO

3 sep. 2025

·

Stannade 3 nätter

Hotel staff was always friendly and helpful. Very good service.

10

Johan

31 dec. 2025

·

Stannade 5 nätter

Most comprehensive breakfast in town. Service was impeccable. I only had one single gripe, that was that there was no bidet sprayer. Oh, the directions and signage for the massage was lacking and confusing.

10

Melinda Jill

6 maj 2025

·

Stannade 3 nätter

The staff were exceptionally helpful and we loved the sunset bar and restaurant. The room amenities had everything including a sewing kit which came in handy. I would definitely recommend it to friends and stay there again if in Hanoi.

6

Satyakam

27 juni 2024

·

Stannade 1 natt

Stay overall was nice. Sunset restaurant went an extra mile to accommodate us for a late dinner. Room was good. The only negative was the check out experience. We were in a big hurry as we were late for our flight and the check out staff did nothing to help. Rather delayed the final billing due to a confusion at their end

10

祥司

11 nov. 2025

·

Stannade 4 nätter

喧騒の街から外れた静かなロケーション、何よりスタッフの皆様全員の温かい気持ちと行動は、見事でした。素晴らしい！！残念ながら、ハノイ旧市街地で家内が足を骨折するアクシデントがありましたが、スタッフの皆々様による献身的で真に適切なご対応を頂きました。お名前は、Tao様とImura様と記憶しています。又、その報告を受けたマネージャー様が何かと不便であろうと、部屋を替えて頂けました。感謝、感謝です。朝食も毎日美味しく、楽しませて頂きました。御礼申し上げます。

6

Daewon

23 juni 2025

·

Stannade 1 natt

네임밸류/가격 대비 만족스럽지 못한 경험이었네요. 재방문 의사는 없습니다. 체크인 담당자 이름은 기억나지 않으나 여자분이 책을 읽듯이 너무 빠른 속도로 이야기해서 다시 한번 되묻기도 했네요. 제가 영어를 잘하는 편인데도 다시 물을 정도였으니 진짜 정보를 주려는 마음이 없었고 해야하니까 기계처럼 말한 느낌. 호텔 내부 인테리어/룸컨디션은 전반적으로 오래된 느낌이나 룸은 커서 좋았음. 화장실도 넓고 욕조도 있어서 좋았음. 전반적으로 가구/인테리어가 올드함...발코니로 나가는 문은 버튼을 눌러서 열고 닫는 미닫이 문인데 잠궈도 문이 열림. 작은 부분이나 안전과 관련된 부분을 방치한다는 것에 실망함 가장 불편한 점은 습도. 너무 습해서 방에 비치된 제습기를 켜지 않으면 눅눅해서 잠을 못 잘 지경. 호수 위에 있으니 어쩔 수 없다라고 하기에는 정도가 너무 심함. Sunset Bar에 오후 10시쯤 도착해서 주문하는데 마감시간이 아님에도 불구하고 직원들이 폰만 보고 있고 손님들을 챙기지 않음. 맥주 3개를 마셨는데 불러도 못 들어서 두 번째는 내가 직접 가서 주문을 함. 비가 와서 내부에 있었지만 날씨가 좋으면 밖에서 호수보면서 한 잔 하기에는 좋을 듯.

10

Ernest

12 mars 2025

·

Stannade 3 nätter

The resort lived up to my expectations and then some. The staff were all attentive, very courteous, and professional. I was celebrating a special occasion and the resort provided me with a welcome gift to congratulate me on my special occasion which was very thoughtful and much appreciated by me. I would definitely stay here again in the future.

10

Lee

20 jan. 2026

·

Stannade 3 nätter

객실과 편의시설 모두 좋았고, 특히 직원분들이 항상 웃음과 함께 친절하게 응대해 주셔서 너무 좋았습니다 ^^

10

Tineka

9 apr. 2025

·

Stannade 1 natt

The staff was excellent. They did their very best to make sure all of our wants/needs were met during our stay. We were celebrating my husband's birthday and they made our holiday pleasantly memorable.

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Läge

Det lugna läget vid West Lake ger en lugn tillflyktsort och vacker utsikt, vanligtvis 10–20 minuter med taxi från Gamla kvarteren. Vissa gäster tyckte att området var mindre livligt och noterade myggor runt sjön.

Relaterade gästrecensioner

8

Paul

6 apr. 2025

·

Stannade 3 nätter

The hotel is in a great location by the lake, and is only a short taxi from the old quarter. Service is excellent, and I would definitely stay again. The property is looking a little old however, and would benefit from a refurbishment.

10

Tho

2 mars 2025

·

Stannade 4 nätter

Quiet and nice lake views. Accommodating and service oriented staff. Very good breakfast.

10

NARA

5 mars 2023

·

Stannade 4 nätter

전반적으로 훌륭하고 좋은 숙박이었다. 다만 여행지 중심에서는 거리가 좀 있는 편이니 참고

10

Marco

30 dec. 2023

·

Stannade 3 nätter

Ottima posizione, suggerisco le villette sull’ acqua. Personale gentile ed efficiente. Lo raccomando

8

Miyuki

18 aug. 2025

·

Stannade 3 nätter

賑やかな中心街から離れているので、交通手段がタクシーしかなく少し不便でした。タクシー料金は決して高くはないのですが、運転手によって料金が異なり、困惑しました。ホテル自体は広々としたお部屋でゆっくり過ごせました。

6

Myongjee

16 juni 2024

·

Stannade 3 nätter

Located in a quiet area, but far from the key areas for fun. I was aware of this while booking the hotel but it was actually not the most convenient once I arrived at the destination. Hotel is okay, not as nice as the pictures. Facility was kind of outdated. If you are visiting for just a few days as a traveler, I recommend staying in the Old Quarter area instead.

10

Jason Marc

5 maj 2024

·

Stannade 4 nätter

The hotel is in a quiet part of Hanoi, about 20 minutes or so from the Old Quarter. The outdoor look is a bit dated, but the room was comfortable. Excellent staff and service.

8

Naveena

13 okt. 2024

·

Stannade 2 nätter

An upmarket five star hotel built partly into the Westlake is this very well maintained Hotel about half an hours drive from the Old Quarter of Hanoi. Has pretty much everything one would expect of a hotel in this segment. Seeing the sunset at the Sunset Bar (on site) with a sunset martini was special. Was disappointed with a couple of issues: 1. You get woken up by the break of dawn ( which can be an issue if you were hoping for a lie in) as the windows are only furnished with a Roman shade that let’s plenty of light in. The absence of a sheer curtain means it’s a see-all from the outside. 2. The Indian station at the breakfast buffet was a disgrace! The attempted minuscule medhu vada was deepfried to being burnt, the poha was flavourless, the puri got the same deep fry burn as the vada. The remaining breakfast options thankfully were a delight. Perhaps the Indian station can be removed! 3. The rigid booking and reservation policy. Unwieldy even to Expedia’s frustration. So stark compared to some of the smaller players who would listen to the rationale and try and help. But not with IHG.

10

mohammed

25 nov. 2025

·

Stannade 4 nätter

Staff are so friendly and helpful. The rooms were spacious and clean. The bars, restaurants, pool and public areas are well thought out and spacious. The location is 8/10 as it’s a taxi ride to the old quarter but after a couple of nights there you’ll be glad for the tranquility of the hotel. Oh yes, the breakfast isn’t bad either!! 😋

8

Philip

12 aug. 2025

·

Stannade 1 natt

A bit of a boring hotel to be honest in a reaktuveky boring area away from downtown Hanoi. We had a room on the lake for just half a day before a late evening flight - and the hotel is located just 35 min from Noi Bai Airport which was convenient. But for a longer stay in Hanoi where you also want easy walking access to sights and attractions it is recommended to stay at the Old Quarter. The area around this hotel is not interesting at all. The service at the hotel was overall pleasant and speedy - but in general the hotel seem a bit old and not that interesting

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Måltider

Frukosten får ofta beröm för variation och kvalitet, och flera gäster njöt av restaurangerna på plats. Vissa rapporterade repetitiva bufféträtter eller undermåliga rätter eller service i vissa utrymmen.

Relaterade gästrecensioner

10

Steve

18 jan. 2026

·

Stannade 1 natt

員工服務無懈可擊，親切且幾乎能馬上關注需求；健身房乾淨舒適，三溫暖有蒸氣室跟烤箱，運動完梳洗還有香香的Byredo! 早餐選項豐富，而且非常好吃，值得推薦！

10

ANDRES

22 apr. 2025

·

Stannade 5 nätter

Hotel is built over the lake, which gives great views. The pool area is lovely. The breakfast is excellent.

8

YuJung

15 feb. 2024

·

Stannade 5 nätter

Friendly staff, cleanliness, housekeeping service is good. But the food at Saigon restaurant was really under par, not what you would expect from a 5 star hotel.

10

CHIE

1 dec. 2023

·

Stannade 3 nätter

スタッフも丁寧で部屋もレストランも綺麗でした。夕食もついていてとても良い滞在になりました。

10

Hai

8 jan. 2023

·

Stannade 2 nätter

Nice hotel in hotel area. About $6-10 taxi or grab ride away from Old Quarter. Hotel has great breakfasts!! Very good Pho— as good or better than outside.

10

Barb

15 okt. 2025

·

Stannade 7 nätter

The breakfast was an amazing thread, with foods from all over the world, representing many cultures. The drink options were expansive, with several juices, teas, coffees, different milk (skim, low fat, whole). They also had a cook that would make you any kind of egg you wanted, including eggs benedfict, upon request. Very nice.

10

Johan

31 dec. 2025

·

Stannade 5 nätter

Most comprehensive breakfast in town. Service was impeccable. I only had one single gripe, that was that there was no bidet sprayer. Oh, the directions and signage for the massage was lacking and confusing.

10

Michele

6 feb. 2024

·

Stannade 3 nätter

Amazing hotel in Hanoi. Very peaceful. We have stayed in 3 different hotels in Hanoi and the staff and buffet breakfast cannot be beat!

6

thanh

18 apr. 2023

·

Stannade 3 nätter

I stayed 3 nights. Buffet have same main dish for the 3 days that I stayed.

10

Andrew

20 maj 2025

·

Stannade 1 natt

Amazing hotel with some of the best service. The Sunset bar is a must. Just wish we could have stayed longer!

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Månad	Genomsnittligt pris
januari	177 US$
februari	144 US$
mars	170 US$
april	181 US$
maj	155 US$
juni	141 US$
juli	140 US$
augusti	134 US$
september	139 US$
oktober	168 US$
november	216 US$
december	182 US$

sö	må	ti	on	to	fr	lö
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $160
18 $160	19 $306	20 $313	21	22 $374	23 $150	24 $164
25 $155	26 $153	27 $164	28 $193	29 $146	30 $153	31 $191

sö	må	ti	on	to	fr	lö
1 $187	2 $180	3 $194	4 $193	5 $193	6 $191	7 $166
8 $166	9 $193	10 $188	11 $229	12 $191	13 $181	14 $166
15 $186	16 $191	17 $187	18 $182	19 $192	20 $184	21 $179
22 $162	23 $178	24 $172	25 $172	26 $172	27 $174	28 $150
29 $189	30 $178

InterContinental Hanoi Westlake by IHG

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