蒙哥馬利智選假日套房飯店 IHG 旗下飯店

Pool was closed this was one of the main reasons we chose this property they should update things like this on there website or send an email

The main reason we choose this property for our stay was for the indoor pool. When we checked in I was told that the pool was and has been out of order. It would have been nice to be told this when making the reservation. The front desk clerk said that the pool has been out of service. If that is the case then they should not say they have a pool for their guests. They should list that the pool is out of order. I would have taken my family some place else that had a pool which is one reason why we went there.

Conveniently located near highway. Easy access to facility and parking was abundant

This was an inexpensive place for my family to stay while on our mini Legoland vacation. The staff were all very helpful and friendly - especially the folks cleaning and putting on the breakfast in the morning. Our room was clean, the AC worked well, and the pool was great for the kids - important as the thermometer read 99 on the car in the parking lot!

The room walls were very thin because you can hear everything happening in the hallway. The ice machine on the floor did not work. The pool area smelled foul and the pool was dirty.

Breakfast was good. Parking felt safe. Room was clean

Service was great. Pool area was freezing and unusable.

Parking and check in were easy. The room was generally clean but the bathroom door wouldn't close all the way, the air conditioner was loud and the TV was broken. After discussion with management, we were told they knew that the problems exist but there was nothing they could do about it. Breakfast was ok- nothing special. We heard others complaining in the morning that the laundry facilities were broken. Seems we weren't the only guests who were disappointed.

Very clean. Very friendly. Really enjoyed our stay. I had the pool to myself most of the time. Pool is opened from 5am to 11 pm.

We didn’t get there that late and no one was at the front, we had to call for someone who came out of the office. The place is clean and nice. The pool is too cold to use, even for my kids who love the pool. They ran out of pool towels, but gave me some at the front. They only have one roll away bed that was in-use by the time we got there. Breakfast was only okay.

clean and warm

Would have liked a little more variety of food. Staff friendly, the carpet had many stains, bathroom floor could have been cleaner, bathtub stains could have been cleaned I’m sure with Mr Clean eraser.

Very Clean

The property is nice and clean. You have Taco Bell, Dunkin’ Donuts, McDonald’s Walgreens right across the street gas stations. Also the only issue that I had was with the bathroom smell of mole also, it had a lot of more underneath the shower the showerhead had a lot of green dirt. also for breakfast, there was no room to sit at not enough tables for such a big hotel overall, it was a nice place to stay.

The staff was really great. However, our room was on the main floor and it smelled like wet dogs. The room was also a bit dirty - the refrigerator door was sticky, old hair clip on the floor, bathroom tub drain did not work, etc. We won’t stay here again. Could be we got a bad room.

Everyone was very nice and it was very clean. Tv needs updating though. Was all funky colors but definitely would recommend this hotel.

We love the room was spacious and clean. Staff were friendly and helpful, we will stay here again.

Room smelled of marijuana Someone used dryer sheets in the curtains to mask the smell in the room Hot coffee bar had no hot water for tea and coffee was cold Pancake machine was not working for breakfast

Blood on the carpet, bathroom dirty. Entire property stained and gross. Wouldn’t be barefoot in room or shower as it was pretty disgusting

I’ve now used this hotel several times. Each time the staff is friendly, breakfast is good and the rooms are clean and not looking run down

The general manager was great, the rooms are huge, highest ceilings I have ever seen at a Holiday Inn express.

Big room 2 beds

Everyone was very nice and it was very clean. Tv needs updating though. Was all funky colors but definitely would recommend this hotel.

We arrived at the hotel about 3:00 in the afternoon. We soon discovered that the TV did not work. We contacted the front desk. They did nothing. We contacted them by phone later. They did nothing. We tried to contact them a 3rd time when we went to dinner. No one was at the desk, and they did not come when we rang the bell. The lack of response was upsetting. When we stayed here last week, the fire alarm went off at 5:30 in the morning, and we had to evacuate. We got no apology or explanation. The breakfast on that date was out of orange juice, eggs, sausage, muffins, and coffee cups. It was later replenished, but we were annoyed that we had to wait. We will not be back.

Our stay was great. The bed was comfortable, the room was clean and quiet, and the breakfast was sufficient.

Rooms and beds were very comfortable

Parking and check in were easy. The room was generally clean but the bathroom door wouldn't close all the way, the air conditioner was loud and the TV was broken. After discussion with management, we were told they knew that the problems exist but there was nothing they could do about it. Breakfast was ok- nothing special. We heard others complaining in the morning that the laundry facilities were broken. Seems we weren't the only guests who were disappointed.

No sound insulation. I was hearing the conversation next door through the wall.

Love the big room

Workers were wonderful but the beds were so hard that the second night I had to take the mattress off the sleeper sofa to get a little softness. So two night of really terrible sleep

Constantly had to ask for more towels, wash cloths, and coffee. Rooms were not made up or checked every day. We would leave a tip on the bed which was taken without anything being done. Definitely wouldn’t recommend this hotel to friends.

staff was fantastic

The tv/remote wasn’t working. Someone had to come to the room twice to change channels. It was not resolved so staff left a second remote; one to operate sound, other for channel changing. And neither remote could access the guide. If any other button was pressed, it locked me out and staff needed to come back to reset it with a “special” remote that I could not use. The non-smoking room smelled like smoke, particularly in the bathroom. I think it was traveling through the vent. The apples at breakfast, 3 out of 4, were old/rotten. The pool had no towels in their towel holder. It was not busy either. It just wasn’t stocked. The part that was most bothersome was that upon checkout, I was not asked how my stay was. I was handed a receipt only. I found that to be unprofessional. After I walked away, I thought better of it and returned to desk to give feedback even though it wasn’t asked of me. I am not confident that it made a difference.

We arrived at the hotel about 3:00 in the afternoon. We soon discovered that the TV did not work. We contacted the front desk. They did nothing. We contacted them by phone later. They did nothing. We tried to contact them a 3rd time when we went to dinner. No one was at the desk, and they did not come when we rang the bell. The lack of response was upsetting. When we stayed here last week, the fire alarm went off at 5:30 in the morning, and we had to evacuate. We got no apology or explanation. The breakfast on that date was out of orange juice, eggs, sausage, muffins, and coffee cups. It was later replenished, but we were annoyed that we had to wait. We will not be back.

Staff was great, we accidentally booked the wrong night and they accommodated our change, great staff

Amazing staff they accommodated an early check in so my daughter can rest for a swim meet!

Exceptional customer service

Front desk young lady by the name of Alicia was not sure how to split a payment. She called one manager and then called another when was unclear and worked it out. She made the effort. Enjoyed our stay very much. Especially the breakfast which is included with stay. A1 quality breakfast.

Everything was wonderful from the seamless check-in to the complementary breakfast! The staff was extremely cordial and helpful!

We didn’t get there that late and no one was at the front, we had to call for someone who came out of the office. The place is clean and nice. The pool is too cold to use, even for my kids who love the pool. They ran out of pool towels, but gave me some at the front. They only have one roll away bed that was in-use by the time we got there. Breakfast was only okay.

The property is very secluded amd quiet but very beautiful. The staff was very thoughtful from check in to check out

Clean and friendly staff. Convenient location to shopping and food

Conveniently located near highway. Easy access to facility and parking was abundant

Very helpful staff. Room was clean, bed comfortable. Nice area with shops walkable distance.

Convenient to I-84. There’s a good diner 1.5 miles south.

Nice place and have stayed here before. This was an overnight to attend a friends retirement party. The hotel is close to highway but is still quiet

Good central location… Polite staff and the property is well maintained.

Easy on-off from I-84, this hotel had all the amenities a through-traveler needs, including decent pizza a short walk away and hot breakfast starting at 6:30AM.

This hotel was very clean and the breakfast was very good. Great location

Great centralized location.

Comfortable-friendly staff-excellent breakfast

We were awakened at 5:30 a.m. when the fire alarm went off, and everyone had to evacuate the building. We were allowed back in after a half hour. There was no apology, explanation, or compensation given by the staff. Also, there were no eggs, sausage, or cinnamon rolls, orange juice, and coffee cups at breakfast. This was disapppinting considering what we paid for the room.

We arrived at the hotel about 3:00 in the afternoon. We soon discovered that the TV did not work. We contacted the front desk. They did nothing. We contacted them by phone later. They did nothing. We tried to contact them a 3rd time when we went to dinner. No one was at the desk, and they did not come when we rang the bell. The lack of response was upsetting. When we stayed here last week, the fire alarm went off at 5:30 in the morning, and we had to evacuate. We got no apology or explanation. The breakfast on that date was out of orange juice, eggs, sausage, muffins, and coffee cups. It was later replenished, but we were annoyed that we had to wait. We will not be back.

The staff was very friendly and helpful. The only minor thing was breakfast. We had to wait for eggs. It might be that the place was booked and it took a while to bring out more eggs. The woman working the dining are really worked hard getting everything out. The pancake machine was broken. This led to everyone having eggs. Other than that, everything was fine.

My husband and I had a wonderful stay. Staff was friendly and accommodating. Room was larger than we expected which was a plus. Breakfast was great with multiple options (eggs, sausage, biscuits, pancake machine, muffins, pastries, bagels, juice). No complaints!!

The whole reason we booked this hotel was the breakfast and there was not enough seating and the pancake maker was out of service. The staff was great but our kids were very disappointed about the lack of pancakes and i was disappointed to eat cold eggs

Very nice. Breakfast was great.

Super clean and breakfast was amazing

Quick stay. Hotel was busy. Couldnt sit when we had breakfast but breakfast was good.

I’ve now used this hotel several times. Each time the staff is friendly, breakfast is good and the rooms are clean and not looking run down