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Villas At Hawks Cay Resort

From

US$ 575

/noite

Villas At Hawks Cay Resort - Image 1

Villas At Hawks Cay Resort - Quarto

Villas At Hawks Cay Resort - Quarto

Villas At Hawks Cay Resort - Vista do quarto

Villas At Hawks Cay Resort - Piscina

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From

US$ 575

/noite

Sobre este alojamento

Ceda à irresistível tentação de uma ida ao spa, e desfrute de massagens, tratamentos corporais e tratamentos faciais. Depois de uma imersão retemperante numa das 3 piscinas exteriores, aproveite para dar um salto até à praia privada. As fac...

Sauna
Centro de negócios
Funcionários multilingues
Cofre
Praia privada
Jardim

Localização

61 Hawks Cay Boulevard, Villas, Duck Key, Flórida, Estados Unidos

Little Conch Key (1.8 milhas)

Walkers Island (2.1 milhas)

Curry Hammock State Park (2.1 milhas)

Keys Cable Park (2.3 milhas)

Grassy Key Marina (2.7 milhas)

Crawl Key (4.9 milhas)

Mais informações sobre a localização

Opções de quartos

8

4 Bedroom Premium Villa

Detalhes do quarto

1 Cama De Casal Extragrande

,

3× Camas De Casal Grandes

,

2 Camas Individuais

e

1 Sofá-Cama

1600 ft²

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

8

4 Bedroom Home with Pool

Detalhes do quarto

1 Cama De Casal Extragrande

,

3× Camas De Casal Grandes

e

2 Camas Individuais

Dormidas 8

1640 ft²

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

Piscina de mergulho

Cerca à volta do quintal

7

Two Bedroom Single Level Villa - Queen/Twins

Detalhes do quarto

1 Cama De Casal Grande

,

2 Camas Individuais

e

1 Sofá-Cama

Dormidas 6

780 ft²

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

8

3 Bedroom Premium Home with Pool

Detalhes do quarto

1 Cama De Casal Extragrande

,

3× Camas De Casal Grandes

e

1 Sofá-Cama

1640 ft²

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

Piscina de mergulho

Cerca à volta do quintal

7

Villa Premium

Detalhes do quarto

1 Cama De Casal Extragrande

,

1 Cama De Casal Grande

,

2 Camas Individuais

e

1 Sofá-Cama

1300 ft²

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

7

2 Bedroom Villa - Two Queens

Detalhes do quarto

2 Camas De Casal Grandes

e

1 Sofá-Cama

Dormidas 6

780 ft²

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

5

2 Bedroom Villa - Queen/Twins

Detalhes do quarto

1 Cama De Casal Grande

e

2 Camas Individuais

Dormidas 4

775 ft²

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

8

3 Bedroom Premium Villa

Detalhes do quarto

1 Cama De Casal Extragrande

,

3× Camas De Casal Grandes

e

1 Sofá-Cama

1317 ft²

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

8

2 Bedroom Premium Villa - Queen/Twins

Detalhes do quarto

1 Cama De Casal Grande

,

2 Camas Individuais

e

1 Sofá-Cama

Dormidas 6

780 ft²

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

8

3 Bedroom Villa

Detalhes do quarto

1 Cama De Casal Extragrande

,

3× Camas De Casal Grandes

e

1 Sofá-Cama

1317 ft²

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

11

Villa

Detalhes do quarto

1 Cama De Casal Extragrande

,

1 Cama De Casal Grande

,

2 Camas Individuais

e

1 Sofá-Cama

1300 ft²

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

10

3 Bedroom Home with Pool

Detalhes do quarto

1 Cama De Casal Extragrande

,

3× Camas De Casal Grandes

e

1 Sofá-Cama

1640 ft²

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

Piscina de mergulho

Cerca à volta do quintal

7

2 Bedroom Premium Villa - Two Queens

Detalhes do quarto

2 Camas De Casal Grandes

Dormidas 6

780 ft²

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

5

2 Bedroom Single Level Premium Villa - Queen/Twins

Detalhes do quarto

1 Cama De Casal Grande

e

2 Camas Individuais

Dormidas 4

780 ft²

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

Avaliações dos hóspedes sobre Villas At Hawks Cay Resort

8

Muito Bom

Com base em 233 avaliações verificadas

O que pensam os hóspedes

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Viajantes descrevem o Villas At Hawks Cay Resort como um estabelecimento belo e repleto de atividades, com várias piscinas, uma lagoa calma e golfinhos no local, sendo popular entre famílias. As opiniões divergem quanto à condição dos quartos, a consistência do serviço e o custo-benefício da alimentação.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

Isto foi útil?

O que pensam os hóspedes

Viajantes descrevem o Villas At Hawks Cay Resort como um estabelecimento belo e repleto de atividades, com várias piscinas, uma lagoa calma e golfinhos no local, sendo popular entre famílias. As opiniões divergem quanto à condição dos quartos, a consistência do serviço e o custo-benefício da alimentação.

Muito elogiam os jardins, as comodidades para famílias e a localização conveniente nas Keys. As reclamações mais comuns incluem preços elevados de comida e bebida, fechamento antecipado das piscinas, interrupções ocasionais devido a obras ou fechamento de espaços, e dificuldade em encontrar espreguiçadeiras. A limpeza e a manutenção variam, com alguns espaços renovados e confortáveis e outros datados, barulhentos ou afetados por pragas e Wi-Fi fraco. Espere uma experiência em um resort animado e voltado para famílias, com comodidades excepcionais e um polimento irregular.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Instalações

Os hóspedes adoram as várias piscinas, a lagoa calma com caiaques e pranchas de paddle, as experiências com golfinhos no local e a grande quantidade de atividades para famílias. Problemas recorrentes incluem o fechamento antecipado das piscinas, interrupções ocasionais devido a obras ou manutenção, multidões e espreguiçadeiras limitadas, e o fato de haver uma lagoa em vez de uma praia de verdade.

Avaliações dos hóspedes relacionadas

6

Joanne

2 de jan. de 2025

·

A estadia foi de 2 noites

The carpet in the hall was very dirty and had a bad smell. The hot tub did not have working jets for the two days we were there.

The carpet in the hall was very dirty and had a bad smell. The hot tub did not have working jets for the two days we were there.

8

Nailya

14 de ago. de 2024

·

A estadia foi de 3 noites

Great vacation, everything was good and chilling, except the adult only pool was under maintenance and we couldn’t use it for the last day, we stayed at resort, it was very disappointing. Overall 4 stars!

Great vacation, everything was good and chilling, except the adult only pool was under maintenance and we couldn’t use it for the last day, we stayed at resort, it was very disappointing. Overall 4 stars!

10

Amy

15 de jan. de 2025

·

A estadia foi de 7 noites

Resort is gorgeous. Gym, pools, and spa are fantastic. I had the very best facial by Sarah that I have ever had. Prices for spa treatments, food and drinks are fairly high. Townhouse was spacious and beautiful but could have been better stocked with paper towels, cleaning supplies, broom, etc. Lagoon had baby jelly fish floating around but water was very clean. Staff are friendly and very helpful. Mini-golf needs a refresh. Noticed lots of young kids having fun in the splash pad area. Iguanas were everywhere. We got a kick out of that. Nice tennis courts and gift shop. Had a great time! Florida Keys is a great place to vacation.

Resort is gorgeous. Gym, pools, and spa are fantastic. I had the very best facial by Sarah that I have ever had. Prices for spa treatments, food and drinks are fairly high. Townhouse was spacious and beautiful but could have been better stocked with paper towels, cleaning supplies, broom, etc. Lagoon had baby jelly fish floating around but water was very clean. Staff are friendly and very helpful. Mini-golf needs a refresh. Noticed lots of young kids having fun in the splash pad area. Iguanas were everywhere. We got a kick out of that. Nice tennis courts and gift shop. Had a great time! Florida Keys is a great place to vacation.

8

Stacey

2 de dez. de 2024

·

A estadia foi de 3 noites

They property is very lovely but having signs up telling us the pool and hot tub is closed at dusk in the winter is ridiculous especially when the lights and music is on until 9:30

They property is very lovely but having signs up telling us the pool and hot tub is closed at dusk in the winter is ridiculous especially when the lights and music is on until 9:30

10

Peter

22 de jan. de 2025

·

A estadia foi de 4 noites

Property had everything we needed and was centrally located for any day trips up and down the keys. Pool staff was awesome and the area didn’t feel crowded. A highlight was being able to swim with the dolphins.

Property had everything we needed and was centrally located for any day trips up and down the keys. Pool staff was awesome and the area didn’t feel crowded. A highlight was being able to swim with the dolphins.

10

KRISTINA

9 de ago. de 2025

·

A estadia foi de 2 noites

Loved the Villa. Loved the pools and resort. Loved the many activities for kids and adults.

Loved the Villa. Loved the pools and resort. Loved the many activities for kids and adults.

10

S

14 de jun. de 2024

·

A estadia foi de 1 noite

Easy drive from highway. Beautiful resort with an adult pool and lanai rooms. Saltwater lagoon for kayaking and snorkeling. Dolphins are an added bonus! Enjoyed our stay.

Easy drive from highway. Beautiful resort with an adult pool and lanai rooms. Saltwater lagoon for kayaking and snorkeling. Dolphins are an added bonus! Enjoyed our stay.

2

gerald

12 de nov. de 2024

·

A estadia foi de 3 noites

So got the room with a view and end up having a view of trees and construction equipment(have pictures).Also had a noisy generator running 24/7 outside our room and had to leave the tv on at night to sleep to drown away the generator noise. Now on to the resort the Pilar bar and main restaurant/bar were closed due to renovation along with the fitness center. If I was notified before my arrival I would have stayed somewhere else. Could have stayed at a condo for a 1/3 of the price. Food at the pool Was good and the pool Staff friendly. When asked to speak with a manager they were not there and asked for a call back before I left this review and have not heard from anyone.

So got the room with a view and end up having a view of trees and construction equipment(have pictures).Also had a noisy generator running 24/7 outside our room and had to leave the tv on at night to sleep to drown away the generator noise. Now on to the resort the Pilar bar and main restaurant/bar were closed due to renovation along with the fitness center. If I was notified before my arrival I would have stayed somewhere else. Could have stayed at a condo for a 1/3 of the price. Food at the pool Was good and the pool Staff friendly. When asked to speak with a manager they were not there and asked for a call back before I left this review and have not heard from anyone.

8

William Marcus

18 de out. de 2024

·

A estadia foi de 1 noite

Great pool, and wonderful lagoon to swim in.

Great pool, and wonderful lagoon to swim in.

8

Marcy

21 de abr. de 2025

·

A estadia foi de 5 noites

First trip to the Keys for our family. We loved the three bedroom townhouse we stayed in with our two teenagers. There is essentially nothing else on the resort so plan accordingly. The facility was clean and as we arrived before many guests checking in for Easter weekend, it was not too full initially. By midweek it was impossible to get a chair by the pool as guests had claimed all of the chases and chairs while there were only 20 people in the pool and 8 kids in the lagoon with the vast majority of the chairs empty but not free so I stood for two hours watching my kids as there is no lifeguard. The bartenders are friendly and the drinks were good but resort prices with no outside drinks or food. We had lunch at the poolside restaurant and the fish tacos were very good but inexplicably we all got a side of tortilla chips with no salsa. Again pricing is very high. Service there was good. The breakfast at the cafe is very over priced and the service there was not good. It seems like the workers could have used some help and that might have made them happier. So for 60 dollars I got two lattes, two breakfast sandwiches and a cup of fruit. I’m not a great chef and these breakfasts were of the same quality I’d have made if I had groceries. Not worth sixty dollars. I also watched a cashier openly roll her eyes at a customer and the speed was slower than I expect on vacation in the island time. Ate at Angler and Ale and that was also good but also very expensive and slow.

First trip to the Keys for our family. We loved the three bedroom townhouse we stayed in with our two teenagers. There is essentially nothing else on the resort so plan accordingly. The facility was clean and as we arrived before many guests checking in for Easter weekend, it was not too full initially. By midweek it was impossible to get a chair by the pool as guests had claimed all of the chases and chairs while there were only 20 people in the pool and 8 kids in the lagoon with the vast majority of the chairs empty but not free so I stood for two hours watching my kids as there is no lifeguard. The bartenders are friendly and the drinks were good but resort prices with no outside drinks or food. We had lunch at the poolside restaurant and the fish tacos were very good but inexplicably we all got a side of tortilla chips with no salsa. Again pricing is very high. Service there was good. The breakfast at the cafe is very over priced and the service there was not good. It seems like the workers could have used some help and that might have made them happier. So for 60 dollars I got two lattes, two breakfast sandwiches and a cup of fruit. I’m not a great chef and these breakfasts were of the same quality I’d have made if I had groceries. Not worth sixty dollars. I also watched a cashier openly roll her eyes at a customer and the speed was slower than I expect on vacation in the island time. Ate at Angler and Ale and that was also good but also very expensive and slow.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Limpeza

O feedback é misto: alguns descrevem quartos muito limpos e jardins bem cuidados, enquanto outros relatam mofo, pragas, carpetes manchados e áreas empoeiradas ou mal conservadas, especialmente em certas villas.

Avaliações dos hóspedes relacionadas

6

Samantha

28 de set. de 2024

·

A estadia foi de 2 noites

Staff was very friendly and the property overall is unique and seems luxurious. That’s all I can say to its benefit though. My room was still dirty from a previous stay. I found used toothpicks on the floor, literal dirt on the walls and two roaches joined me in my shower. The bathroom appliances were rusty and unkept. The restaurants and bars were average. Nothing magnificent in terms of quality but they certainly charge like they’re serving Michelin quality items.

Staff was very friendly and the property overall is unique and seems luxurious. That’s all I can say to its benefit though. My room was still dirty from a previous stay. I found used toothpicks on the floor, literal dirt on the walls and two roaches joined me in my shower. The bathroom appliances were rusty and unkept. The restaurants and bars were average. Nothing magnificent in terms of quality but they certainly charge like they’re serving Michelin quality items.

4

Allyson

8 de dez. de 2024

·

A estadia foi de 3 noites

It was very disappointing. Our room was dirty, hair in the tub. Faucet and drain in the shower were broken. 2 pieces of the drain (plus and entire phlange ) were just sitting randomly in the tub. The soap dispenser was broken off the wall and sitting in the tub. Phone didn’t work to call the front desk. Shampoo and conditioner smelled bad. Sink didn’t drain. It really was so gross. The conference area smelled like a nursing home. One of the public toilets overflowed everyday and poured over the whole bathroom floor so you had to walk through a wet floor to use the bathroom at the conference. Overall a very “tired” and dirty facility. Super disappointing. I will say, the food at the tiki bar was consistently good.

It was very disappointing. Our room was dirty, hair in the tub. Faucet and drain in the shower were broken. 2 pieces of the drain (plus and entire phlange ) were just sitting randomly in the tub. The soap dispenser was broken off the wall and sitting in the tub. Phone didn’t work to call the front desk. Shampoo and conditioner smelled bad. Sink didn’t drain. It really was so gross. The conference area smelled like a nursing home. One of the public toilets overflowed everyday and poured over the whole bathroom floor so you had to walk through a wet floor to use the bathroom at the conference. Overall a very “tired” and dirty facility. Super disappointing. I will say, the food at the tiki bar was consistently good.

2

Orit

25 de dez. de 2023

·

A estadia foi de 3 noites

We booked a villa at Hawk cay for Christmas. We paid premium price. When we arrived to our villa, we found out there are cockroaches in the cabinet, marks of food on the plates, and no wi fi. The phone in the room was not working, and the person who came to check just said the there will be no wi fi because the TV is too old. It was too late to leave that night, but we left first thing in the morning. I wiould highly recommend to stay away.

We booked a villa at Hawk cay for Christmas. We paid premium price. When we arrived to our villa, we found out there are cockroaches in the cabinet, marks of food on the plates, and no wi fi. The phone in the room was not working, and the person who came to check just said the there will be no wi fi because the TV is too old. It was too late to leave that night, but we left first thing in the morning. I wiould highly recommend to stay away.

4

Yedelis

1 de set. de 2025

·

A estadia foi de 2 noites

villa needs major upgrading. there was mold everywhere, no cell signal inside the villa, and the cleanliness was just not there. I wouldn’t blame the cleaning crew, but if you decide to stay, make sure to only rent the premium villas. We stayed at 7203 and don’t plan to ever go back. Please remodel your villas.

villa needs major upgrading. there was mold everywhere, no cell signal inside the villa, and the cleanliness was just not there. I wouldn’t blame the cleaning crew, but if you decide to stay, make sure to only rent the premium villas. We stayed at 7203 and don’t plan to ever go back. Please remodel your villas.

10

Rosemarie

30 de ago. de 2024

·

A estadia foi de 4 noites

Property was beautiful and clean.

Property was beautiful and clean.

4

Jessica

30 de mai. de 2025

·

A estadia foi de 3 noites

Room was dirty

Room was dirty

10

Mirian

4 de jul. de 2025

·

A estadia foi de 3 noites

It was our first stay at this hotel. The room was comfortable and an ample space. We loved that the flooring has been replaced with imitation of wood. The shower very nice and separated with a door from the toilet area. The ceiling fan needs to be clean, we noticed it was dirty. From what other family members commented some rooms do need a little loving care, specially those that still have an old rug and a tub instead of a shower. We also noticed that the hotel needs to hire a few more people. Some employees seem to be a little overworked and frustrated.

It was our first stay at this hotel. The room was comfortable and an ample space. We loved that the flooring has been replaced with imitation of wood. The shower very nice and separated with a door from the toilet area. The ceiling fan needs to be clean, we noticed it was dirty. From what other family members commented some rooms do need a little loving care, specially those that still have an old rug and a tub instead of a shower. We also noticed that the hotel needs to hire a few more people. Some employees seem to be a little overworked and frustrated.

2

sean

27 de jul. de 2025

·

A estadia foi de 2 noites

Front desk Tomas worst people person Jimmy at front door was the best in staff for sure. 7021 upon arrival.... kitchen faucet flooding counter. Dirty including hot tub that doesn't work. WD door broken. Carpet gross. Tub gross. Window inspection decals still on windows with algae growing on outside of windows. Front desk would not charge out the villa.

Front desk Tomas worst people person Jimmy at front door was the best in staff for sure. 7021 upon arrival.... kitchen faucet flooding counter. Dirty including hot tub that doesn't work. WD door broken. Carpet gross. Tub gross. Window inspection decals still on windows with algae growing on outside of windows. Front desk would not charge out the villa.

10

Tatiana

10 de ago. de 2024

·

A estadia foi de 2 noites

I was looking for a nice hotel to spend with my family so I asked a coworker, she recommended this place. I have to say I was very pleased. One of the first things I look for when I stay in a hotel is cleanliness. I was stunned to see how clean everything was and how nice the room looked. The pool area was stunning, with lots of room to accommodate everyone. I highly recommend this place. I will definitely make this a yearly outing with the family every year before kids go back to school.

I was looking for a nice hotel to spend with my family so I asked a coworker, she recommended this place. I have to say I was very pleased. One of the first things I look for when I stay in a hotel is cleanliness. I was stunned to see how clean everything was and how nice the room looked. The pool area was stunning, with lots of room to accommodate everyone. I highly recommend this place. I will definitely make this a yearly outing with the family every year before kids go back to school.

2

jayanthi

2 de abr. de 2024

·

A estadia foi de 2 noites

This is our fourth trip there and every time we go the property looks older dirtier and just not worth the money it is not $1000 a room and night hotel

This is our fourth trip there and every time we go the property looks older dirtier and just not worth the money it is not $1000 a room and night hotel

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Quartos

As villas e os quartos podem ser espaçosos e confortáveis, com boas vistas, mas muitas unidades parecem datadas ou desgastadas, com ruído proveniente de paredes ou ar condicionado finos, Wi-Fi instável, layouts escuros sem varandas em algumas categorias e problemas ocasionais de manutenção.

Avaliações dos hóspedes relacionadas

6

Victoria

24 de jul. de 2025

·

A estadia foi de 3 noites

We are regulars at Hawks Cay. We usually love staying there. However, this time we were very disappointed with the level of service (particularly housekeeping) and with the room we were given. We booked the Family Oasis room because we are a family of 4 and it was very spacious with a King and a bunk bed. However when we got there we realized the room has no view (it overlooks at the service and maintenance area), with no balcony. The room is extremely dark, had to keep light on even during the day. Not particularly what I was looking for in a trip to the Keys. On our previous stays we went to rooms that had a balcony and overlooked either the garden or the water and we enjoyed spending time there in the evenings. When we asked if there was another room like ours with a view or balcony we were told that all Family Oasis have the same “view” (maintenance area/no balcony). Also, housekeeping left a lot to be desired. All 3 nights we had to request to have the bunk beds done (they would only put the sheet that covers the mattress and nothing else). One day they didn’t even leave us towels, I had to go to the front desk when we came back at night to get towels for the family to take a shower. I was told that they prioritize the rooms that are checking in Finally, even though they charge a $55/day resort fee you still have to pay separate for everything (to play pickleball you have to pay $10 per paddle per person). Not sure we will be coming back unfortunately.

We are regulars at Hawks Cay. We usually love staying there. However, this time we were very disappointed with the level of service (particularly housekeeping) and with the room we were given. We booked the Family Oasis room because we are a family of 4 and it was very spacious with a King and a bunk bed. However when we got there we realized the room has no view (it overlooks at the service and maintenance area), with no balcony. The room is extremely dark, had to keep light on even during the day. Not particularly what I was looking for in a trip to the Keys. On our previous stays we went to rooms that had a balcony and overlooked either the garden or the water and we enjoyed spending time there in the evenings. When we asked if there was another room like ours with a view or balcony we were told that all Family Oasis have the same “view” (maintenance area/no balcony). Also, housekeeping left a lot to be desired. All 3 nights we had to request to have the bunk beds done (they would only put the sheet that covers the mattress and nothing else). One day they didn’t even leave us towels, I had to go to the front desk when we came back at night to get towels for the family to take a shower. I was told that they prioritize the rooms that are checking in Finally, even though they charge a $55/day resort fee you still have to pay separate for everything (to play pickleball you have to pay $10 per paddle per person). Not sure we will be coming back unfortunately.

8

Timothy

27 de ago. de 2025

·

A estadia foi de 10 noites

Everything you need is right there, but the sunset townhouse was a a bit old tired(doors were tough to open and furniture was stained)

Everything you need is right there, but the sunset townhouse was a a bit old tired(doors were tough to open and furniture was stained)

8

Henry

20 de jul. de 2025

·

A estadia foi de 2 noites

Spacious unit and beautiful grounds/waterview. Room cleanliness and Details could be attended to more. Noisy at night as parties around the harbor village went on way past 10:00pm.

Spacious unit and beautiful grounds/waterview. Room cleanliness and Details could be attended to more. Noisy at night as parties around the harbor village went on way past 10:00pm.

6

Marsha

14 de jun. de 2024

·

A estadia foi de 4 noites

Great central location if you want to travel between Islamorada, Marathon and middle Keys. The resort itself is very nice & clean but the common areas are a bit smaller than I thought. It boosts of amenities like kayaks and paddles boards (which they do have) but you only get to go around a small contained lagoon area which is pretty boring. Nice for kids, not so much for adults. The pools are nice but nothing special. We stayed in room 4208 and unfortunately discovered immediately that we could hear conversations VERY clearly in room 4210 and other noise that you wouldn't expect to hear so audibly at a $500/night resort. Getting sleep was also challenging due to the AC that sounds like a freight train. If you're a light sleeper bring ear plugs or sleep aids! We ventured out every day so the resort, for us, didnt offer a lot of amenities that made us want to stick around. We got one meal from the Tiki Bar and a couple drinks; very over priced and not that good. I recommend leaving the resort and check out places off site. Island Fish Co and Burdines were great! For the price point this just didnt hit the mark for us.

Great central location if you want to travel between Islamorada, Marathon and middle Keys. The resort itself is very nice & clean but the common areas are a bit smaller than I thought. It boosts of amenities like kayaks and paddles boards (which they do have) but you only get to go around a small contained lagoon area which is pretty boring. Nice for kids, not so much for adults. The pools are nice but nothing special. We stayed in room 4208 and unfortunately discovered immediately that we could hear conversations VERY clearly in room 4210 and other noise that you wouldn't expect to hear so audibly at a $500/night resort. Getting sleep was also challenging due to the AC that sounds like a freight train. If you're a light sleeper bring ear plugs or sleep aids! We ventured out every day so the resort, for us, didnt offer a lot of amenities that made us want to stick around. We got one meal from the Tiki Bar and a couple drinks; very over priced and not that good. I recommend leaving the resort and check out places off site. Island Fish Co and Burdines were great! For the price point this just didnt hit the mark for us.

8

Chad

4 de mar. de 2025

·

A estadia foi de 7 noites

We liked that everything was in walking distance from our villa. The cleanliness of resort and friendliness of the staff was great. What we didn’t like was that a freezer was never fixed properly and the queen bed was terribly uncomfortable. The tv in the second bedroom we were never able to get to work due to not being able to access the proper channel. The hot water ran out in the shower after one shower which was a downfall when you have more than one person to get ready. Overall very nice resort, just a few things that would have worked better for our family.

We liked that everything was in walking distance from our villa. The cleanliness of resort and friendliness of the staff was great. What we didn’t like was that a freezer was never fixed properly and the queen bed was terribly uncomfortable. The tv in the second bedroom we were never able to get to work due to not being able to access the proper channel. The hot water ran out in the shower after one shower which was a downfall when you have more than one person to get ready. Overall very nice resort, just a few things that would have worked better for our family.

8

Stella

3 de jun. de 2024

·

A estadia foi de 4 noites

The hotel is perfect for family. They have a lot of outdoor activities and very good restaurants. Our room and bathroom are tiny. The shower was not good, and the water was cold. We stayed next to the elevator, so there was a lot of noise.

The hotel is perfect for family. They have a lot of outdoor activities and very good restaurants. Our room and bathroom are tiny. The shower was not good, and the water was cold. We stayed next to the elevator, so there was a lot of noise.

6

Susan

21 de fev. de 2025

·

A estadia foi de 4 noites

WiFi was slow and inconsistent. Many items lacking maintenance- master whirlpool tub was non functioning; limited hot water and low water pressure; hole in screen door; broken shades and doors: dirty upholstery (couch); ice machine finicky; no skimmer net to clean pool. We enjoyed the resort overall but would not choose to stay in this type of house again given the lack of maintenance and the high cost. It was not worth it. There were many issues that should and can be easily addressed.The staff were very nice.

WiFi was slow and inconsistent. Many items lacking maintenance- master whirlpool tub was non functioning; limited hot water and low water pressure; hole in screen door; broken shades and doors: dirty upholstery (couch); ice machine finicky; no skimmer net to clean pool. We enjoyed the resort overall but would not choose to stay in this type of house again given the lack of maintenance and the high cost. It was not worth it. There were many issues that should and can be easily addressed.The staff were very nice.

10

Amber

31 de mar. de 2025

·

A estadia foi de 4 noites

Good overall property. Our particular unit was clean but needed updating and minor repairs

Good overall property. Our particular unit was clean but needed updating and minor repairs

6

Frank

19 de mar. de 2025

·

A estadia foi de 3 noites

Liked the adult pool. Disliked poor noise insulation in room. Could hear toilets flushing throughout night, snoring in next room, and babies crying. Drinks were over priced. Breakfast buffet for two was $82 for average buffet without an omelette station. Dinner at their restaurant was just average.

Liked the adult pool. Disliked poor noise insulation in room. Could hear toilets flushing throughout night, snoring in next room, and babies crying. Drinks were over priced. Breakfast buffet for two was $82 for average buffet without an omelette station. Dinner at their restaurant was just average.

6

marjorie

1 de abr. de 2025

·

A estadia foi de 3 noites

I am no stranger to traveling. I have watched lots of shows that mention this place and really highlighted the resort. I checked in very late on Saturday where I stood at the front for 10 minutes before anyone came to acknowledge me at check in. I was than given the wrong room information that consisted of staying at the marina village. We drove over there unpacked all our stuff from the car make our way up to the room and the keys didn’t work. That meant lugging everything back down reloading it to the car and driving back to the front check in. I was given the right room and back directions on how to get there. It was a terrible experience for check in to getting to my room. Once in the room I paid for beach view and had a room with pool view. No big deal I didn’t feel like being an annoying guest. We had flys coming out of shower drain the entire stay I reported it and maintenance came with a plunger. It didn’t take of the problem. The room was nice and comfortable with a nice balcony short walk to adult pool. The bed and pillow situation was completely uncomfortable I was actually ready to go home and sleep in my own bed by 3rd day. For the type of resort you think your staying at it definitely doesn’t have the customer service I was expecting. I won’t stay there again.

I am no stranger to traveling. I have watched lots of shows that mention this place and really highlighted the resort. I checked in very late on Saturday where I stood at the front for 10 minutes before anyone came to acknowledge me at check in. I was than given the wrong room information that consisted of staying at the marina village. We drove over there unpacked all our stuff from the car make our way up to the room and the keys didn’t work. That meant lugging everything back down reloading it to the car and driving back to the front check in. I was given the right room and back directions on how to get there. It was a terrible experience for check in to getting to my room. Once in the room I paid for beach view and had a room with pool view. No big deal I didn’t feel like being an annoying guest. We had flys coming out of shower drain the entire stay I reported it and maintenance came with a plunger. It didn’t take of the problem. The room was nice and comfortable with a nice balcony short walk to adult pool. The bed and pillow situation was completely uncomfortable I was actually ready to go home and sleep in my own bed by 3rd day. For the type of resort you think your staying at it definitely doesn’t have the customer service I was expecting. I won’t stay there again.

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Serviço

A equipe é frequentemente descrita como simpática e prestativa, com alguns gerentes e suporte por mensagens de destaque. Outros experimentaram check-ins lentos, funcionários de restaurantes e bares não respondendo ou rudes e falta de acompanhamento consistente de solicitações.

Avaliações dos hóspedes relacionadas

10

Thomas

4 de jul. de 2025

·

A estadia foi de 7 noites

Family had a great time! Staff was outstanding.

Family had a great time! Staff was outstanding.

4

WILLIAM

25 de mai. de 2025

·

A estadia foi de 2 noites

Day was great. The service was terrible. Took forever to check in. He tried to charge me extra nowhere to get food after 9 o’clock, took an hour to get a sandwich in the morning and the sandwich was stale and hard and cost $50

Day was great. The service was terrible. Took forever to check in. He tried to charge me extra nowhere to get food after 9 o’clock, took an hour to get a sandwich in the morning and the sandwich was stale and hard and cost $50

10

Kimberly

21 de mar. de 2025

·

A estadia foi de 1 noite

Front desk service was exceptional!! Thank you Ashley & Kim for assisting us on this last minute reservation.

Front desk service was exceptional!! Thank you Ashley & Kim for assisting us on this last minute reservation.

6

Marge

25 de jan. de 2024

·

A estadia foi de 2 noites

The front desk attendant barely acknowledged us when we arrived. No one seemed to be informed when we asked questions. Tv did not work so had to have someone come up. The room did not have any glasses and had to ask for coffee. Soap dispenser in our shower was broken. Only person who seemed knowledgeable was Arno at the bell desk. They could not explain charges. Way over priced for what we received. I am all about customer service and it lacked greatly.

The front desk attendant barely acknowledged us when we arrived. No one seemed to be informed when we asked questions. Tv did not work so had to have someone come up. The room did not have any glasses and had to ask for coffee. Soap dispenser in our shower was broken. Only person who seemed knowledgeable was Arno at the bell desk. They could not explain charges. Way over priced for what we received. I am all about customer service and it lacked greatly.

8

Brandon Douglas

15 de mar. de 2025

·

A estadia foi de 5 noites

Staff was friendly, property was beautiful.

Staff was friendly, property was beautiful.

4

Fernando

10 de mar. de 2025

·

A estadia foi de 2 noites

The resort is stunning and unique, but staff professionalism needs improvement. Check-in took 38 minutes, and some staff lacked enthusiasm. Morning shift bartender (from Turkey) had an incredibly bad attitude. Service isn’t always welcoming.

The resort is stunning and unique, but staff professionalism needs improvement. Check-in took 38 minutes, and some staff lacked enthusiasm. Morning shift bartender (from Turkey) had an incredibly bad attitude. Service isn’t always welcoming.

10

Brett

25 de ago. de 2025

·

A estadia foi de 5 noites

We had issues with our room but the Manager Brad more than stepped up to the plate to resolve it and made our time there memorable and special in what it a fabulous family resort in the Keys. The resort is extremely person centred and friendly for family with an abundance of things to do.

We had issues with our room but the Manager Brad more than stepped up to the plate to resolve it and made our time there memorable and special in what it a fabulous family resort in the Keys. The resort is extremely person centred and friendly for family with an abundance of things to do.

10

Terrie

20 de mar. de 2025

·

A estadia foi de 4 noites

Adult Pool was the Best! The Dolphin interaction available was excellent! The “Help” available through texting was the BEST! I would definitely recommend this place!

Adult Pool was the Best! The Dolphin interaction available was excellent! The “Help” available through texting was the BEST! I would definitely recommend this place!

2

gerald

12 de nov. de 2024

·

A estadia foi de 3 noites

So got the room with a view and end up having a view of trees and construction equipment(have pictures).Also had a noisy generator running 24/7 outside our room and had to leave the tv on at night to sleep to drown away the generator noise. Now on to the resort the Pilar bar and main restaurant/bar were closed due to renovation along with the fitness center. If I was notified before my arrival I would have stayed somewhere else. Could have stayed at a condo for a 1/3 of the price. Food at the pool Was good and the pool Staff friendly. When asked to speak with a manager they were not there and asked for a call back before I left this review and have not heard from anyone.

So got the room with a view and end up having a view of trees and construction equipment(have pictures).Also had a noisy generator running 24/7 outside our room and had to leave the tv on at night to sleep to drown away the generator noise. Now on to the resort the Pilar bar and main restaurant/bar were closed due to renovation along with the fitness center. If I was notified before my arrival I would have stayed somewhere else. Could have stayed at a condo for a 1/3 of the price. Food at the pool Was good and the pool Staff friendly. When asked to speak with a manager they were not there and asked for a call back before I left this review and have not heard from anyone.

10

Shannakay

24 de ago. de 2025

·

A estadia foi de 5 noites

Great stay! Staff was friendly.

Great stay! Staff was friendly.

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Localização

A localização central em Duck Key é ideal para explorar as Keys, e muitas comodidades são acessíveis a pé dentro do resort. Alguns hóspedes observam a necessidade de um carro ou transporte para restaurantes e atividades fora do resort.

Avaliações dos hóspedes relacionadas

8

Tyler

18 de mai. de 2024

·

A estadia foi de 4 noites

Staff was very friendly and helpful. It has great views and very relaxing . drinks and food was good too. Only issues we had was trying to get Ubers from there to other islands. Would highly recommend renting a car . It’s a great resort to stay to get away from. everyday life.

Staff was very friendly and helpful. It has great views and very relaxing . drinks and food was good too. Only issues we had was trying to get Ubers from there to other islands. Would highly recommend renting a car . It’s a great resort to stay to get away from. everyday life.

10

Peter

22 de jan. de 2025

·

A estadia foi de 4 noites

Property had everything we needed and was centrally located for any day trips up and down the keys. Pool staff was awesome and the area didn’t feel crowded. A highlight was being able to swim with the dolphins.

Property had everything we needed and was centrally located for any day trips up and down the keys. Pool staff was awesome and the area didn’t feel crowded. A highlight was being able to swim with the dolphins.

10

Manuel

27 de jul. de 2024

·

A estadia foi de 7 noites

The resort was amazing on so many levels. Staying at the Sunset Village was quiet, peaceful, and serene. The sunsets were beautiful and overlooking the Gulf was wonderful. The main resort had anything you wanted and everything was in walking distance.

The resort was amazing on so many levels. Staying at the Sunset Village was quiet, peaceful, and serene. The sunsets were beautiful and overlooking the Gulf was wonderful. The main resort had anything you wanted and everything was in walking distance.

10

Tara

18 de ago. de 2025

·

A estadia foi de 4 noites

Everything was easily accessible!

Everything was easily accessible!

8

Chad

4 de mar. de 2025

·

A estadia foi de 7 noites

We liked that everything was in walking distance from our villa. The cleanliness of resort and friendliness of the staff was great. What we didn’t like was that a freezer was never fixed properly and the queen bed was terribly uncomfortable. The tv in the second bedroom we were never able to get to work due to not being able to access the proper channel. The hot water ran out in the shower after one shower which was a downfall when you have more than one person to get ready. Overall very nice resort, just a few things that would have worked better for our family.

We liked that everything was in walking distance from our villa. The cleanliness of resort and friendliness of the staff was great. What we didn’t like was that a freezer was never fixed properly and the queen bed was terribly uncomfortable. The tv in the second bedroom we were never able to get to work due to not being able to access the proper channel. The hot water ran out in the shower after one shower which was a downfall when you have more than one person to get ready. Overall very nice resort, just a few things that would have worked better for our family.

8

Emily

11 de mai. de 2025

·

A estadia foi de 5 noites

Great stay! Very clean room, awesome pool. And duck key is a great spot to be located to explore the keys as well.

Great stay! Very clean room, awesome pool. And duck key is a great spot to be located to explore the keys as well.

8

Robert

23 de fev. de 2025

·

A estadia foi de 6 noites

The only complaint I can have, as the hotel staff and facilities are wonderful, are the lack of food options in the evening. The on property restaurant is beautiful, but not suitable for dining every night, especially when travelling with young kids or teens. Therefore, you're forced to drive at least 15 mins to go off site to eat. There is a good place around the corner, but, again, who wants to eat there every night? The hotel, itself, the staff, grounds, pools , landscaping etc., get my thumbs up!

The only complaint I can have, as the hotel staff and facilities are wonderful, are the lack of food options in the evening. The on property restaurant is beautiful, but not suitable for dining every night, especially when travelling with young kids or teens. Therefore, you're forced to drive at least 15 mins to go off site to eat. There is a good place around the corner, but, again, who wants to eat there every night? The hotel, itself, the staff, grounds, pools , landscaping etc., get my thumbs up!

10

S

14 de jun. de 2024

·

A estadia foi de 1 noite

Easy drive from highway. Beautiful resort with an adult pool and lanai rooms. Saltwater lagoon for kayaking and snorkeling. Dolphins are an added bonus! Enjoyed our stay.

Easy drive from highway. Beautiful resort with an adult pool and lanai rooms. Saltwater lagoon for kayaking and snorkeling. Dolphins are an added bonus! Enjoyed our stay.

8

Diane

6 de abr. de 2024

·

A estadia foi de 2 noites

Good: dolphin connection, pools, available activities, food at tiki bar, greeters, nice shower and bathroom, concept of bracelet keys Not so great-bracelet keys quit working frequently, toilet wouldn't flush one night all night, sofa bed very uncomfortable, property too bif to get aroind on foot, golf carts not always available, parking far away, ice not working in our area.

Good: dolphin connection, pools, available activities, food at tiki bar, greeters, nice shower and bathroom, concept of bracelet keys Not so great-bracelet keys quit working frequently, toilet wouldn't flush one night all night, sofa bed very uncomfortable, property too bif to get aroind on foot, golf carts not always available, parking far away, ice not working in our area.

8

Shahed

15 de ago. de 2025

·

A estadia foi de 3 noites

Great location

Great location

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Restaurante

A comida e as bebidas são amplamente consideradas caras, com opções limitadas às vezes, fechamentos antecipados e espaços ocasionalmente em reforma; a velocidade e a qualidade do serviço variam. Angler and Ale e alguns itens à beira da piscina recebem menções positivas.

Avaliações dos hóspedes relacionadas

10

Neelabh

25 de dez. de 2024

·

A estadia foi de 4 noites

Great resort, amazing view of the ocean, lot of activities for kids and really awesome restaurants. Food was particularly very good at Anglers and Ale.

Great resort, amazing view of the ocean, lot of activities for kids and really awesome restaurants. Food was particularly very good at Anglers and Ale.

8

VICHISLAV

21 de jul. de 2025

·

A estadia foi de 4 noites

Hotel is great, no beach though Not too much to do in the evening Pool closes at sunset Food is overpriced

Hotel is great, no beach though Not too much to do in the evening Pool closes at sunset Food is overpriced

8

Kurt

29 de jan. de 2025

·

A estadia foi de 6 noites

Friendly staff. Expensive food and drinks.

Friendly staff. Expensive food and drinks.

8

Christina

8 de abr. de 2025

·

A estadia foi de 1 noite

Beautiful property, restaurants close too early for later eaters.

Beautiful property, restaurants close too early for later eaters.

8

Brenda

14 de out. de 2024

·

A estadia foi de 2 noites

Restaurant under renovation and it was not disclose to us prior to arrival. Only one restaurant for breakfast and dinner and the tiki bar for bar bites. Bathroom smelled. Room comfortable and close to the pool and lagoon. Rained all Saturday non stop so we couldn’t enjoy facilities, asked front desk if we can check out a night earlier and book it for the next week because it made no sense to stay trapped in a hotel room all day and they decided not to allow us so we had to stay there watching tv all day in a beach resort… unheard off. Bellmans and valet attendants were amazing friendly and the anglers restaurant team too. Got a 20off coupon as Expedía VIP which I totally forgot to show to the anglers people and when got back to the hotel under a very bad wether raining I called the front desk to ask if had to go back to anglers for the credit or since it was changed to my room can get they credit and they refused. Really running under the rain not the best time to be thinking about a coupon.

Restaurant under renovation and it was not disclose to us prior to arrival. Only one restaurant for breakfast and dinner and the tiki bar for bar bites. Bathroom smelled. Room comfortable and close to the pool and lagoon. Rained all Saturday non stop so we couldn’t enjoy facilities, asked front desk if we can check out a night earlier and book it for the next week because it made no sense to stay trapped in a hotel room all day and they decided not to allow us so we had to stay there watching tv all day in a beach resort… unheard off. Bellmans and valet attendants were amazing friendly and the anglers restaurant team too. Got a 20off coupon as Expedía VIP which I totally forgot to show to the anglers people and when got back to the hotel under a very bad wether raining I called the front desk to ask if had to go back to anglers for the credit or since it was changed to my room can get they credit and they refused. Really running under the rain not the best time to be thinking about a coupon.

6

Neilsen

18 de ago. de 2025

·

A estadia foi de 2 noites

Don’t eat at their fine dine restaurant, poor prepared food at high prices and if you do don’t ask for the seafood tower is definitely not worth the money

Don’t eat at their fine dine restaurant, poor prepared food at high prices and if you do don’t ask for the seafood tower is definitely not worth the money

6

Stephanie

4 de dez. de 2024

·

A estadia foi de 2 noites

The hotel claimed that there were 6 restaurants and that they would be open until 10. There were only 2 "restauranrs" at the resort which were just tikki huts that served food. They had one real restaurant "on the property" but you had to take a golf cart, car or walk 15 minutes there. The website claimed the pools were open until 10 but closed at dusk, 5:30. The hotel claimed to have 5 pools but we only found 2. Staff was nice and hotel was clean but so disappointed in the false advertising.

The hotel claimed that there were 6 restaurants and that they would be open until 10. There were only 2 "restauranrs" at the resort which were just tikki huts that served food. They had one real restaurant "on the property" but you had to take a golf cart, car or walk 15 minutes there. The website claimed the pools were open until 10 but closed at dusk, 5:30. The hotel claimed to have 5 pools but we only found 2. Staff was nice and hotel was clean but so disappointed in the false advertising.

10

Patrick

30 de set. de 2024

·

A estadia foi de 2 noites

Absolutely beautiful top of the line place to stay. But super expensive per night, and food and drinks were super high prices. $20plus burgers, $20plus mixed drinks, served by a crabby waitress.

Absolutely beautiful top of the line place to stay. But super expensive per night, and food and drinks were super high prices. $20plus burgers, $20plus mixed drinks, served by a crabby waitress.

6

Ian

7 de mai. de 2025

·

A estadia foi de 5 noites

The lagoon was this properties redeeming feature. Service for food and drinks as 3/5, however value was 1.5/5. Pool is significantly undersized for the property size and was very over crowded. Staff were a 4/5 with most being 5/5 and a few less pleasant interactions.

The lagoon was this properties redeeming feature. Service for food and drinks as 3/5, however value was 1.5/5. Pool is significantly undersized for the property size and was very over crowded. Staff were a 4/5 with most being 5/5 and a few less pleasant interactions.

8

Marcy

21 de abr. de 2025

·

A estadia foi de 5 noites

First trip to the Keys for our family. We loved the three bedroom townhouse we stayed in with our two teenagers. There is essentially nothing else on the resort so plan accordingly. The facility was clean and as we arrived before many guests checking in for Easter weekend, it was not too full initially. By midweek it was impossible to get a chair by the pool as guests had claimed all of the chases and chairs while there were only 20 people in the pool and 8 kids in the lagoon with the vast majority of the chairs empty but not free so I stood for two hours watching my kids as there is no lifeguard. The bartenders are friendly and the drinks were good but resort prices with no outside drinks or food. We had lunch at the poolside restaurant and the fish tacos were very good but inexplicably we all got a side of tortilla chips with no salsa. Again pricing is very high. Service there was good. The breakfast at the cafe is very over priced and the service there was not good. It seems like the workers could have used some help and that might have made them happier. So for 60 dollars I got two lattes, two breakfast sandwiches and a cup of fruit. I’m not a great chef and these breakfasts were of the same quality I’d have made if I had groceries. Not worth sixty dollars. I also watched a cashier openly roll her eyes at a customer and the speed was slower than I expect on vacation in the island time. Ate at Angler and Ale and that was also good but also very expensive and slow.

First trip to the Keys for our family. We loved the three bedroom townhouse we stayed in with our two teenagers. There is essentially nothing else on the resort so plan accordingly. The facility was clean and as we arrived before many guests checking in for Easter weekend, it was not too full initially. By midweek it was impossible to get a chair by the pool as guests had claimed all of the chases and chairs while there were only 20 people in the pool and 8 kids in the lagoon with the vast majority of the chairs empty but not free so I stood for two hours watching my kids as there is no lifeguard. The bartenders are friendly and the drinks were good but resort prices with no outside drinks or food. We had lunch at the poolside restaurant and the fish tacos were very good but inexplicably we all got a side of tortilla chips with no salsa. Again pricing is very high. Service there was good. The breakfast at the cafe is very over priced and the service there was not good. It seems like the workers could have used some help and that might have made them happier. So for 60 dollars I got two lattes, two breakfast sandwiches and a cup of fruit. I’m not a great chef and these breakfasts were of the same quality I’d have made if I had groceries. Not worth sixty dollars. I also watched a cashier openly roll her eyes at a customer and the speed was slower than I expect on vacation in the island time. Ate at Angler and Ale and that was also good but also very expensive and slow.

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6

kelvin

3 de nov. de 2025

·

A estadia foi de 3 noites

Equipe pouco solicita não atendem aos pedidos feitos na recepção.

Equipe pouco solicita não atendem aos pedidos feitos na recepção.

2

Imara

11 de jul. de 2026

·

A estadia foi de 3 noites

I was very disappointed because the villa I received was not the one I had reserved. This was extremely frustrating. The villa assigned to me was a two-story unit with no bathroom on the ground floor. I was traveling with my elderly parents, who were unable to use the stairs, making the villa completely unsuitable for our needs. The listing and reservation details never indicated that the villa was a two-story unit. There were no photos or information showing that the accommodation had stairs, so I had no way of knowing I was booking a two-level villa. I spoke with the hotel staff, but they told me they could not help because that was the only villa available. They also said that no guests would be checking in or out during the entire weekend, so they would not be able to move us to a different villa, not even the following day. Overall, this experience was very disappointing because the accommodation did not match what was advertised, and no effort was made to provide a reasonable solution.

I was very disappointed because the villa I received was not the one I had reserved. This was extremely frustrating. The villa assigned to me was a two-story unit with no bathroom on the ground floor. I was traveling with my elderly parents, who were unable to use the stairs, making the villa completely unsuitable for our needs. The listing and reservation details never indicated that the villa was a two-story unit. There were no photos or information showing that the accommodation had stairs, so I had no way of knowing I was booking a two-level villa. I spoke with the hotel staff, but they told me they could not help because that was the only villa available. They also said that no guests would be checking in or out during the entire weekend, so they would not be able to move us to a different villa, not even the following day. Overall, this experience was very disappointing because the accommodation did not match what was advertised, and no effort was made to provide a reasonable solution.

8

Jessica

7 de jul. de 2026

·

A estadia foi de 4 noites

Unfortunately due to unforeseen AC problems, we were downgraded from a 3 bedroom villa to a 2 bedroom villa. They were able to also get us a bedroom in the hotel to accommodate our other guests - which on 4th of July weekend was awesome. The villa itself wasn’t the cleanest, but we made due with what we had. Outside of those things, we had an awesome time. The food, the pool, the lagoon - great!

Unfortunately due to unforeseen AC problems, we were downgraded from a 3 bedroom villa to a 2 bedroom villa. They were able to also get us a bedroom in the hotel to accommodate our other guests - which on 4th of July weekend was awesome. The villa itself wasn’t the cleanest, but we made due with what we had. Outside of those things, we had an awesome time. The food, the pool, the lagoon - great!

2

Emilio

5 de jul. de 2026

·

A estadia foi de 3 noites

How to begin? So many things wrong! Poor services and front desk take forever to answer the phone. Also, the front desk has no customer service politeness. The first night was a disaster! When I was putting away the trash under the sink a big cockroach said “hello” to us! The apartment desired cleanliness, especially the floors, very dusty and crawling little bugs. The bathrooms were missing hand soap. The kitchen was missing kitchen towels, stove mitten. The first 2 days was useless calling the front desk to resolve these “little” issues. No one came to fumigate the kitchen/apt floors, and bring what was missing. After my husband went personally to the front desk, we got some towels! But that’s it! We stayed at 5102 apt and The 2 bedroom were small and tight, poor storage. The twin bed bedroom had no outlets behind the night stand and the lamp was just decoration since wasn’t plugged. No place to plug your phone. Also, the bedroom window blinds were not working/broken and literally I had to use my hands to close each single blind. No window curtain! The “master” bedroom only had one night stand so the other side, your phone had to be plugged and left on the floor. The closet is very small. The resort is not cheap and doe not justify paying for the quality of your stay. Ah! The Internet sucks, as well TV channels. Definitely not coming back to this resort ever again!!

How to begin? So many things wrong! Poor services and front desk take forever to answer the phone. Also, the front desk has no customer service politeness. The first night was a disaster! When I was putting away the trash under the sink a big cockroach said “hello” to us! The apartment desired cleanliness, especially the floors, very dusty and crawling little bugs. The bathrooms were missing hand soap. The kitchen was missing kitchen towels, stove mitten. The first 2 days was useless calling the front desk to resolve these “little” issues. No one came to fumigate the kitchen/apt floors, and bring what was missing. After my husband went personally to the front desk, we got some towels! But that’s it! We stayed at 5102 apt and The 2 bedroom were small and tight, poor storage. The twin bed bedroom had no outlets behind the night stand and the lamp was just decoration since wasn’t plugged. No place to plug your phone. Also, the bedroom window blinds were not working/broken and literally I had to use my hands to close each single blind. No window curtain! The “master” bedroom only had one night stand so the other side, your phone had to be plugged and left on the floor. The closet is very small. The resort is not cheap and doe not justify paying for the quality of your stay. Ah! The Internet sucks, as well TV channels. Definitely not coming back to this resort ever again!!

10

Adriana

3 de jul. de 2026

·

A estadia foi de 4 noites

Muy lindo lugar lo recomiendo mucho para disfrutar en familia muy relajante

Muy lindo lugar lo recomiendo mucho para disfrutar en familia muy relajante

Políticas da propriedade

Instruções de check-in

Tudo o que precisa de saber para um check-in tranquilo.

Check-in

Check-out

De 16:00 a 23:59

Antes das 11:00

É bom saber

Políticas adicionais e informações sobre esta propriedade.

Extras opcionais

Serviços adicionais pagos que pode solicitar.

Alguma questão?

As respostas instantâneas da IA são baseadas nas informações do hotel

Preços para as próximas datas

novembro 2026

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
1 $325	2 $302	3 $353	4 $306	5 $303	6 $391	7 $382
8 $1.144	9 $332	10 $653	11 $323	12 $338	13 $535	14 $475
15 $562	16 $263	17 $250	18 $243	19 $256	20 $479	21 $498
22 $334	23 $331	24 $323	25 $323	26 $371	27 $398	28 $400
29 $297	30 $299

dezembro 2026

Mais barato

Mais caro

Preço médio por noite em todas as ofertas, impostos e taxas incluídos.

Preços em USD para 2 hóspedes atualizados diariamente.