BLUESUN VELARIS RESORT

Didn’t Use….

Flott strand med hyggelig bar og service.

Till maten på kvällen ingick inte ens vatten vilket man kan förvänta sig.

Starting with the positive, this hotel truly shines when it comes to its proximity to the beach and local attractions. The grounds of the hotel are beautiful. However, our recent stay was unfortunately marred by a series of issues that impacted our experience. In one of our rooms, we encountered a clogged shower and a broken air conditioning unit, making for an uncomfortable stay. The refrigerator was also noticeably dirty upon arrival. In the second room, the AC unit was leaking. These maintenance issues are simply unacceptable for a hotel of this caliber. Considering we booked this hotel specifically for its beach amenities, we were severely let down, for two out of our four days, the hotel ran out of beach towels by 10 AM, with staff unable to provide any estimate for when more would be available. Furthermore, the hotel's beach chairs were completely claimed by 5 AM every morning, forcing us to pay for external chairs daily. This completely negated one of the primary reasons we chose this hotel. To compound these problems, the hotel staff seemed indifferent to our concerns. When we brought these issues to their attention, while they addressed them, there was a distinct lack of empathy or urgency to resolve them. A more friendly and proactive approach from the staff would have gone a long way in mitigating our frustration. While the location is undeniably a major draw, the multitude of problems was notable.

We booked a deluxe room with a deep bath and a queen bed. They gave us a ro with a shower and 2 single beds. The AC didn't work neither the TV. We asked for another room. They sent us to a new room without a bath and still with 2 single bed. At the end of our stay, they charged us 5euros due to city taxes, even though we had already paid taxes... I wouldn't come back