Holiday Inn Express Canandaigua by IHG

breakfast was fine, Staff that served was very nice and polite. parking ok

Terrible customer service. Was not recognized as a member. Wouldn’t add my rewards number. We requested a roll away bed ahead of time. Was told they didn’t have it on reservation. Only one staff member was working. Was very rude and disrespectful to us. Wouldn’t let us speak to his manager. Told us they didn’t have any roll away beds which is the only reason we stayed there since we are a family of 5. As a loyalty member I would stick with Hilton after this experience. We couldn’t get pillows or anything from the front desk. No one would answer. Would like a REFUND!!!!!

This hotel hosts travel sports teams. We were unfortunately there during a soccer tournament. The parents all hung out in the breakfast area and didn’t supervise their kids. So the boys were running all over the hotel causing chaos. They were knocking on doors at 10pm and then running and hiding in the stairway. They were reported to the front desk that did absolutely nothing to stop it. Then around midnight all the drunk parents came up and were talking loudly throughout the hallway. I understand hotels are not quiet but kids were out of control while the parents hung out and got drunk. It was not a good weekend and I will not be returning to this hotel.

Only issue I had was the boys soccer team running down the halls, yelling and knocking on doors while their parents sat in the lobby/dining area drinking. No supervisor and it was 930-10 pm at night

Clean rooms great breakfast