The Sterling Hotel Sacramento

Walking distance to restaurants and night life. Parking garage is super close and $15 per night. The hotel was very quiet. The hotel is contactless but for us there was no need to have person to person interaction anyway..checking in was easy. BUT the hotel looks like it needs a lot of updating. It’s an old hotel as it is but there’s alot of areas in the hotel and room that need paint touch ups or have damage to wood due to age or water. It’s not the ritz but it was worth the $215 total for the Hunnington Suite. The hotel looks like it needs to be cleaned (vacuumed ect, the same cocktail drink someone left in the lobby area was there when we checked in at 4 pm and still there when we checked out the next day at 11am. ) So it just seems like there isn’t a staff to clean up after people or maintain. Our room was clean and well maintained. Jacuzzi was a nice end to the night. AC works good. Windows open for a breeze too. No microwave in room but one in the lobby. The sink leaked but didn’t bother me much.

The place is cute and memorable, clean, functional, very comfortable, and very handy to downtown Sacramento. A downside was the lack of staff onsite after 4:30 (driving long distances I can rarely make that sort of deadline). And the morning staff did not seem to be involved or willing to interact. I was able to get helpful personnel on the phone after hours, however. But it took me (and them!) about an hour to figure out that the entrance I came to was not the main one, which was around the corner on a different street. The written directions did not specify thiere was more than one plausible-looking entrance, and there was no sign on the "wrong" door directing newbies like me to the right place. Also, the parking garage mentioned in the directions, which is a couple of blocks away, was locked and looked like it was not even open to the general public. But there is a perfectly good parking garage just a block away on the same street the hotel is on, just around the corner from the main entrance.

Quirky but not awful! Bed was SO comfy! Bathroom was divine. Building very old but cool! Weird thing was NO staff on site period… not even sure we saw anyone the next day. You get a check in code but no front staff nada! Just wish we’d known. The downstairs bar area was open but again unstaffed and had an odd gas smell. Downtown was a quick uber. Overall quiet and comfy! Would book again!

We got one of the suites and the bathroom made the stay so worth it! The bath was amazing and clean. The room itself is really spacious and in a clean condition. Some of the stuff is out dated (tv, lighting, plumbing) but the aesthetics made up for it. We parked in a lot nearby for $16 the whole day. Overall we enjoyed our stay!

It was a beautiful hotel parking was close by easy walking distance about half a block away. It was clean area felt safe.

I was able to find a parking space in front of the hotel luckily. It is metered parking. There was a large very loud group of guests out in the courtyard which is right downstairs from where my room is. I could clearly hear them from the third floor. The room is outdated. And the floor was actually sloping to one side, which you could clearly feel when you got into the bed. There was a broken outlet on the wall. The HDMI was plugged into the wrong port on the TV so I had to fix that to get it to work. Went downstairs for a snack in the morning and the common area was not clean, and there were no real snacks left as other guests had made a mess and taken everything. Overall, it was comfortable. Outside there are quite a few homeless people around. It is very close to downtown.

Beautiful rooms in a large Victorian house. So spacious! No street noise and close to downtown. No onsite parking, but structure around the corner.

Beautiful Victorian style building, perfect wedding venue, very clean and walking distance to many dining options and capital building.

Charming hotel but courtyard was unavailable and the tv did not work.

The room was nice as was the location, but be aware, this is a popular wedding venue and there can be loud music. This one ended a little after 10:00pm so it was good after that.

The checkin procedures for obtaining the hard key were cumbersome and the cell based e key didn't work for any of us on the first day. The hallways and my room didn't appear clean; they could have used a good vacuuming; most of the light bulbs in my room on the chandelier either didn't light or they flickered. Overall attention to the facility was lacking.

The room was beautiful and very spacious. It was very clean and the bed was comfortable. The bedding was actually warm and didn’t need to ask for any extra pillows like I usually do in hotels. Very much worth the price and will definitely come back.

Comfortable bed, friendly staff, convenient location. But, the carpet needed vacuuming, the outside needed sweeping, the sink cold water faucet did not work and the heater made a loud clunking sound whenever it went on throughout the night.

Everything was great except a few things. The tub was not fully cleaned and the sink dripped the entire time. The balcony was closed off unfortunately for our room m but was still a lovely sight and want a big deal to us. The bed is super comfy and the tub is HUGE with jets to relax. My only other issue was I never saw any staff even for check in and out, you have to text if you need anything which I find to be an inconvenience.

I had trouble checking in as I arrived after 4:30. I called help number listed and they could not find anyone after they gave me the wrong code to get the key. I was late for my dinner. Also, The bathroom was not clean it looked like someone had used it and they did not clean it. Finally, the bed needs a new mattress it is worn out on one side and lumpy. One more thing I just remembered no water. The water dispenser was empty when I got back from dinner. They Neighborhood is loud at night you should also work on the windows. I know expensive but you asked.

Accommodations were nice and my suite was huge! I was well informed that I would be checking in after the front desk closed. I was sent detailed directions on how to obtain my room key via text but it took me awhile to find my room (this is an old Victorian style building). I did see a baby cockroach on the floor which I had to kill. Also the bathtub faucet leaked. Tissue and toilet paper are thin and rough - on the cheaper end. Don’t see any hotel staff there at all during my 1 night stay.

I wanted to love our stay at The Sterling so much more. It’s a beautiful property and the rooms are giant and gorgeous, but the lack of upkeep was really apparent. In our first floor room, the 2 upholstered armchairs by the window were both stained, one with a 10” stain right in the center of the seat. One of the lace drapes from our bay windows was missing. And the jacuzzi was giant and generally clean, but was cracked and the jet nozzles looked concerning enough where I didn’t necessarily trust it to be a hygienic experience if we were to use the jacuzzi feature. In the common area, there was a water machine, but it didn’t work. So we ended up just filling our water bottles from the tap. We had a self check-in experience with a digital key on our phone, which was really convenient, though we didn’t see a single person during our stay. So there was no receptionist or anyone from the hotel staff on the property, day or night. It was an extremely quiet stay, as we didn’t see or hear any sign or anyone else being in the hotel with us the whole time we were there. The quietness and the comfort of the bed made for great sleeping conditions, though the light from the always-lit parking lot adjacent to our room made it very difficult to get sleep because it pierced right through the drapes. Iprobably wouldn’t stay here again in the future, as I just expected so much more from a hotel stay experience. It’s a bummer, though, because this place has so much potential.

The fan in the bathroom sounded like it was gonna blow up, the room could’ve been cleaned a little better. No breakfast in the morning was disappointing.

Room 300 has a great view of the corner street location. We did shower or bath as the tub looked like it would leak at various locations. It was also dirty with grime. Not sure the last time it was ever cleaned. The bathroom sink was also cracked. We had o adjust the toilet a few times as it would continually run water. The room and bed were great.

Check-in was difficult and the room is dirty

Have to go outside our room to get a WiFi connection. Shower difficult to ingress and egress.

Building was beautiful. Has Old Building Charm!! Floor uneven and creaky, but part of the charm. Bathroom faucet leaked and dripped all the time. Mattress was very old and needs to be replaced.

Super large and very clean room with cozy beds, a jacuzzi, and very friendly personnel. Absolute recommendation for a stay in Sacramento.

Short overnight for business trip. Once you download the app, communication and lockbox for key access was great. Never met any staff, but was not an issue. Historic building, generous and nicely appointed room. Bathtub has seen better days, but no complaints.

We got one of the suites and the bathroom made the stay so worth it! The bath was amazing and clean. The room itself is really spacious and in a clean condition. Some of the stuff is out dated (tv, lighting, plumbing) but the aesthetics made up for it. We parked in a lot nearby for $16 the whole day. Overall we enjoyed our stay!

Nice and convenient to rhe convention center. Very nice staff. A few upgrades are needed for the room and bath.

I was able to find a parking space in front of the hotel luckily. It is metered parking. There was a large very loud group of guests out in the courtyard which is right downstairs from where my room is. I could clearly hear them from the third floor. The room is outdated. And the floor was actually sloping to one side, which you could clearly feel when you got into the bed. There was a broken outlet on the wall. The HDMI was plugged into the wrong port on the TV so I had to fix that to get it to work. Went downstairs for a snack in the morning and the common area was not clean, and there were no real snacks left as other guests had made a mess and taken everything. Overall, it was comfortable. Outside there are quite a few homeless people around. It is very close to downtown.

Very quaint and convenient. Loved the spa tub,

The room was very large with newer carpeting. Room was very bright in the morning. I wish they had a way to block out the bright morning sun. Maybe darkening blinds. Otherwise, I was happy with the stay.

Initially had difficulty checking in as my phone firewall prevented the transfer of electronic key. However, staff sent another key and I was able to check in. The location was adjacent to my meeti g site but the overal condition of property is worn and can use some updating. I will continue to stay as the price and convenience outweighs the cosmetics of the location.

The place is cute and memorable, clean, functional, very comfortable, and very handy to downtown Sacramento. A downside was the lack of staff onsite after 4:30 (driving long distances I can rarely make that sort of deadline). And the morning staff did not seem to be involved or willing to interact. I was able to get helpful personnel on the phone after hours, however. But it took me (and them!) about an hour to figure out that the entrance I came to was not the main one, which was around the corner on a different street. The written directions did not specify thiere was more than one plausible-looking entrance, and there was no sign on the "wrong" door directing newbies like me to the right place. Also, the parking garage mentioned in the directions, which is a couple of blocks away, was locked and looked like it was not even open to the general public. But there is a perfectly good parking garage just a block away on the same street the hotel is on, just around the corner from the main entrance.

There was no staff onsite for most of my stay. An alarm was going off in the office the entire night, and you could hear it from the room. I got no response to the calls and texts I sent to the urgent phone number. Once a real person arrived onsite in the morning, they were delightful, kind and attentive. But unfortunately the lack of service negatively affected my stay.

no customer service what so ever.

NO STAFF ON SITE. which was very disappointing and eerie. there needs to be a staff member present at all times, especially for safety. I did not feel at ease.

Quirky but not awful! Bed was SO comfy! Bathroom was divine. Building very old but cool! Weird thing was NO staff on site period… not even sure we saw anyone the next day. You get a check in code but no front staff nada! Just wish we’d known. The downstairs bar area was open but again unstaffed and had an odd gas smell. Downtown was a quick uber. Overall quiet and comfy! Would book again!

My stay there was very comfortable and cozy. Check-in was easy. I had a broken air conditioner and they changed me to a different room with ease. On Check-out day my key was demagnified. I downloaded the keyless app but it would not open my door. I called the emergency number and left a message, but no response. The front desk note reads that someone would be there by 8:30am. Being locked out of my room i could not checkout. I left for breakfast at 10am and the front desk was still unoccupied. I was very disappointed. I had to return at noon to checkout. I really recommend that you have a 24 hour phone number in case of emergencies.

The hotel itself is nice. Our room was clean, lobby was clean, beds were comfortable, very quiet (which I really appreciate). But the negatives were bad enough that we won’t stay again. It’s nearly impossible to reach anyone by phone. The door is locked, so you don’t get there between certain hours you’re SOL. They use an app to get a digital key (which would let me into the building, but never worked to get into our room. When I checked in (after the receptionist let me in), she gave me key cards and told me they’d text me when the room was ready. Luckily, we came to our room before they shut down for the day, because the digital AND the key cards didn’t work! Has to go back to the lobby and get new keys. Then we later left to go get dinner, came back to our room and the keys didn’t work - again! But by now, there’s no one in the lobby. I’m calling all the emergency numbers they had listed and on the third attempt I finally reached someone by text message. They helped me get an extra key from a lock box and after a 30 minute panic, we finally got into our room. I was lucky, and the person I texted was very nice and helpful. I’ve stayed at a lot of Airbnb’s, and never had so much trouble. I hate leaving negative reviews, sorry.

The original room we were assigned had a bad heater and the room wouldn’t heat up. Since there was no one from the hotel on the premises we had to text someone to help us. Took hours to resolve by giving us another room. The new room was fine but i feel that having someone on the property would have resolved this issue much quicker.

The hotel is totally hands off. No front desk the entire time I was there. No housekeeping. My arrival wasn’t fully set up (no front key was left), not enough

There was nobody at the hotel.The wifi connection was terrible. I was working and needed it. When I called the number listed there in case of problems, I wasn't called back for about 45 minutes. When I finally managed to speak with an employee, they refused to move me to another room. Terrible service.

Very cool old building close to everything. I felt at home even while on business.

Beautiful old house. Wifi didn't work until the staff reset the router. There was a wedding the first night I stayed and it was a little loud but was done early. The neighborhood is a little sketchy. Overall the room was nice. Parking is street or garage only.

Pleasant stay near Golden One Center

Wonderful stay! Walking distance to down town. Lovely room and building. Definitely recommending.

Very convenient location!

It was a beautiful hotel parking was close by easy walking distance about half a block away. It was clean area felt safe.

Convenient to capitol!

We stayed at the Sterling for a business trip for conference at the SAFE convention center. It was a cool 3 min walk to the conference wc was my primary reason for booking. It was also relatively short walking distance to Immortal Coffee and our partner's office for a convening. The front desk was responsive when I reached out and provided everything we needed to both check in/out and send reimbursements to our finance team. Overall good stay but if you want more fancy and concierge would likely recommend elsewhere.

Very comfortable room. Close to convention center.

Beautiful Victorian style building, perfect wedding venue, very clean and walking distance to many dining options and capital building.

Room was nice and had a huge bathtub. Coffee and extras were out all day for guests. Staff was nice and you can walj to several restaurants

Very nice hotel. Self checkin with no front desk staff. Enjoyed the snack options when we came back from a late night wedding.

The Sterling is an OK stay; not bad, but it is not exceptional nor great. The biggest disappointment was the breakfast which does not exist. When I travel with my wife and toddler, I never book without the hotel providing breakfast. NEVER. When I was booking, I made sure to check the breakfast included box and The Sterling listed as providing breakfast. At check-in, the receptionist confirmed our fear: no breakfast. Next, the mattresses were too soft to the point where you sort of sink in. Lastly, the maid was cleaning the room in front of us and slamming doors. My wife kindly asked her to please not slam doors so hard because our sick toddler was sleeping; maid ignored our request. In comparison, I've stayed in far better hotels in the USA and the third-world for half the price. Hope this feedback helps some of you.

The ad said they have room service which was False. Deli and snack bar wasn't much and I had to go somewhere else to get beers. Had to get special key to use elevator to street as front steps we're too hard for me. Handicapped people would probably need to call to have them meet them since you need a electric card to get in. Beautiful room. Beautiful property.two blocks from UC Davis Health Pavillion Theatre.

The "breakfast" was just packaged pastries and old apples. There are no nearby breakfast options.

No options for food other than vending machine snacks makes it a head-scratcher.

We love the Sterling Hotel (we got married here 16 years ago). Historic hotel with large rooms. Check in was easy via my phone. Teas, coffees and the like are self service. Hotel is surprisingly technology forward, except for the TV/DirectTV.

I was able to find a parking space in front of the hotel luckily. It is metered parking. There was a large very loud group of guests out in the courtyard which is right downstairs from where my room is. I could clearly hear them from the third floor. The room is outdated. And the floor was actually sloping to one side, which you could clearly feel when you got into the bed. There was a broken outlet on the wall. The HDMI was plugged into the wrong port on the TV so I had to fix that to get it to work. Went downstairs for a snack in the morning and the common area was not clean, and there were no real snacks left as other guests had made a mess and taken everything. Overall, it was comfortable. Outside there are quite a few homeless people around. It is very close to downtown.

The fan in the bathroom sounded like it was gonna blow up, the room could’ve been cleaned a little better. No breakfast in the morning was disappointing.

We were pleasantly surprised at the gorgeous 1864 built Victorian mansion converted into a beautiful venue with all the amenities you’d expect from a hotel and some you don’t always get such as snacks in the lobby. The beds are comfy, the shower is huge and the rooms are so well insulated that we didn’t hear any hallway traffic or our neighbors. It was a short drive to the concert venue that brought us to town plus Old Sacramento and the capital grounds and dining venues. Now I’m trying to come up with reasons to go back there!