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Sofitel Hangzhou Westlake

107 US$

/nat

Gennemsnit for september

Sofitel Hangzhou Westlake - Image 1

Sofitel Hangzhou Westlake - Værelse

Sofitel Hangzhou Westlake - Værelse

Sofitel Hangzhou Westlake - Udsigt fra værelset

Sofitel Hangzhou Westlake - Pool

Priser på Sofitel Hangzhou Westlake

Vælg datoer for at se priser og tilgængelighed

107 US$

/nat

Gennemsnit for september

Gennemsnitlige månedlige priser

På Sofitel Hangzhou Westlake ligger prisen pr. nat i gennemsnit på 107 US$ i den billigste måned (januar) og 137 US$ i den dyreste måned (maj), baseret på de seneste 12 måneder.

Gennemsnitlig pris pr. nat på Sofitel Hangzhou Westlake pr. måned, seneste 12 måneder (USD)
Måned	Gennemsnitlig pris
januar	107 US$
februar	112 US$
marts	117 US$
april	133 US$
maj	137 US$
juni	125 US$
juli	121 US$
august	121 US$
september	107 US$
oktober	127 US$
november	119 US$
december	114 US$

Dyrest: maj (ca. 137 US$)

Billigst: januar (ca. 107 US$)

Om dette overnatningssted

Forkæl dig selv med et besøg i stedets spa, der tilbyder massage, kropsbehandlinger og ansigtsbehandlinger. Hvis du leder efter rekreative muligheder, vil du kunne finde en indendørs pool, en sauna og et døgnåbent fitnesscenter. Dette hotel...

Faciliteter

Forkæl dig selv med et besøg i stedets spa, der tilbyder massage, kropsbehandlinger og ansigtsbehandlinger. Hvis du leder efter rekreative muligheder, vil du kunne finde en indendørs pool, en sauna og et døgnåbent fitnesscenter. Dette hotel tilbyder desuden gratis trådløs internetadgang, concierge-tjenester og gavebutik/aviskiosk.

Forretningsfaciliteter

Gæsterne har blandt andet adgang til gratis internetforbindelse via kabel, et forretningscenter og hurtig indtjekning. Lufthavnstransport tur-retur er til rådighed mod et tillægsgebyr (døgnet rundt), og gratis selvstændig parkering findes desuden på stedet.

Spisning

Få en bid mad på Yong Jin Ge, som er en af 3 restauranter på dette hotel. Du kan også blive på værelset og nyde godt af roomservice døgnet rundt eller hente en snack på stedets kaffebar/café. Afslut dagen med en drink eller to i baren/loungen. Morgenmadsbuffet tilbydes mod gebyr dagligt fra kl. 06.30 til kl. 10.30.

Værelser

Føl dig hjemme i et af de 233 værelser, der indeholder køleskab og LCD-tv. Din seng er udstyret med dundyner og premium-sengetøj. Med gratis internetforbindelse via kabel og Wi-Fi kan du altid komme på nettet, og satellitkanaler sørger for underholdningen. Badeværelserne har designertoiletartikler og hårtørrer.

Lokation

Sofitel Hangzhou Westlake ligger i centrum af Hangzhou, blot 5 minutters gang fra Vestsøen og 3 minutters kørsel fra Den Brækkede Bro. Dette hotel med luksusfaciliteter ligger 3,5 km fra Wulin Plads og 3,6 km fra Silkebyen Hangzhou.

I nærheden

Vestsøen(0.3 mil)
Westlake Yintai Shoppingcenter(0.3 mil)
Park nr. 2(0.5 mil)
Qinghefang Gamle Gade(0.6 mil)
Wushan Square(0.6 mil)
Xihu Tiandi(0.6 mil)
Chenghuang Pavilion(0.6 mil)
Zhu Bingren Bronze Kunst Museum(0.6 mil)
Hu Xueyans tidligere bolig(0.7 mil)
Liulang Wenying Park(0.7 mil)
Hangzhou Historisk Museum(0.7 mil)
Museum of Traditional Chinese Medicine(0.7 mil)
Det Kinesiske Kunstakademi(0.8 mil)
Phoenix Moské(0.9 mil)
Wushan Night Market(0.9 mil)
Den nærmeste store lufthavn er Hangzhou (HGH-Xiaoshan International)(23.1 mil)

Parkering
Restaurant
Swimmingpool
Forretningscenter
Roomservice
Turistservice

Lokation

333 Westlake Avenue, Shangcheng District, Hangzhou, Kina

Vestsøen (0.3 mil)

Westlake Yintai Shoppingcenter (0.3 mil)

Park nr. 2 (0.5 mil)

Qinghefang Gamle Gade (0.6 mil)

Wushan Square (0.6 mil)

Xihu Tiandi (0.6 mil)

Flere oplysninger om lokationen

Værelsesmuligheder

8

Luksus-værelse - 1 kingsize-seng - byudsigt

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

Sover 2

484 ft²

Klimaanlæg

Wi-Fi (Gratis)

Dybt badekar

5

Superior-værelse - 2 enkeltsenge

Værelsesoplysninger

2 Enkeltsenge

Sover 2

377 ft²

Klimaanlæg

Wi-Fi (Gratis)

Køleskab

5

Superior-værelse - 2 enkeltsenge - byudsigt

Værelsesoplysninger

2 Enkeltsenge

Sover 2

377 ft²

Klimaanlæg

Wi-Fi (Gratis)

Køleskab

9

Luksus-værelse - 1 kingsize-seng

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

Sover 2

484 ft²

Klimaanlæg

Wi-Fi (Gratis)

Dybt badekar

12

Suite - 1 kingsize-seng (Prestige)

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

Sover 2

861 ft²

Separat spiseområde

Klimaanlæg

Wi-Fi (Gratis)

Separat stue

5

Superior-værelse - 1 kingsize-seng - byudsigt

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

Sover 2

377 ft²

Klimaanlæg

Wi-Fi (Gratis)

Køleskab

6

Superior-værelse - 1 kingsize-seng

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

Sover 2

377 ft²

Klimaanlæg

Wi-Fi (Gratis)

Køleskab

9

Junior-suite - 1 kingsize-seng

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

Sover 2

646 ft²

Klimaanlæg

Wi-Fi (Gratis)

Separat stue

8

Luksus-værelse - 1 kingsize-seng - adgang til Club-lounge

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

Sover 2

484 ft²

Klimaanlæg

Wi-Fi (Gratis)

Dybt badekar

1

Luksus-værelse - 2 enkeltsenge

Værelsesoplysninger

2 Enkeltsenge

Sover 2

Klimaanlæg

Wi-Fi (Gratis)

Køleskab

8

Luksus-værelse - 1 kingsize-seng - adgang til Club-lounge - byudsigt

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

Sover 2

484 ft²

Klimaanlæg

Wi-Fi (Gratis)

Dybt badekar

Gæsteanmeldelser af Sofitel Hangzhou Westlake

8.3

Meget god

Baseret på 723 verificerede anmeldelser

Hvem overnatter her?

Business

36%

Par

22%

Familie

25%

Gruppe

9%

Solorejsende

6%

Hvad siger gæsterne

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

På Sofitel Hangzhou Westlake roser rejsende konsekvent den centrale beliggenhed ved West Lake og generelt venlig service, mens de bemærker forældede faciliteter og visse problemer med vedligeholdelse eller aircondition på værelserne. Renligheden er som regel god, og morgenmadens kvalitet varierer fra fremragende til ujævn.

Faciliteter

Rengøring

Værelser

Service

Lokation

Spisning

Var dette nyttigt?

Hvad siger gæsterne

På Sofitel Hangzhou Westlake roser rejsende konsekvent den centrale beliggenhed ved West Lake og generelt venlig service, mens de bemærker forældede faciliteter og visse problemer med vedligeholdelse eller aircondition på værelserne. Renligheden er som regel god, og morgenmadens kvalitet varierer fra fremragende til ujævn.

Mange finder værelserne rummelige og komfortable, selvom Wi-Fi, madrasser og badeværelser kan skuffe på grund af alder eller slid. Adgangen til søen er nem, men trafik eller fodgængerovergange kan være besværlige for nogle gæster. Forvent et praktisk udgangspunkt med opmærksom service på et ældre, velholdt hotel.

Faciliteter

Rengøring

Værelser

Service

Lokation

Spisning

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Faciliteter

Faciliteterne og de fælles opholdsområder virker forældede og lever ikke op til en femstjernet standard for nogle, selvom vedligeholdelsen generelt er acceptabel.

Relaterede gæsteanmeldelser

10

Masato

7. maj 2023

·

Overnattede 2 nætter

プライベートなプールで家族と遊べる

プライベートなプールで家族と遊べる

4

JEAN

10. jun. 2024

·

Overnattede 1 nat

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

10

Jade

6. jun. 2025

·

Overnattede 2 nætter

Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.

Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.

4

Youzhu

25. okt. 2022

·

Overnattede 1 nat

设施过于老旧不推荐

设施过于老旧不推荐

4

Anaïs

26. jul. 2025

·

Overnattede 1 nat

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

8

Yang

18. dec. 2024

·

Overnattede 4 nætter

Good location, but facilities a bit old.

Good location, but facilities a bit old.

8

JUNGHYUN

29. okt. 2025

·

Overnattede 4 nætter

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

4

Benjamin

18. jan. 2026

·

Overnattede 1 nat

Dated, room felt like a sauna, nothing like a Sofitel should be

Dated, room felt like a sauna, nothing like a Sofitel should be

10

Huo

11. jun. 2025

·

Overnattede 1 nat

They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!

They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!

6

Ka Fai Joseph

30. nov. 2025

·

Overnattede 2 nætter

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Rengøring

Værelserne er generelt meget rene og velholdte, og rengøringen roses ofte. Et par gæster bemærkede dog mangler og mindre vedligeholdelsesproblemer på badeværelserne.

Relaterede gæsteanmeldelser

10

Jianlong

22. sep. 2023

·

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

10

zengqin

22. feb. 2026

·

Overnattede 4 nætter

客房很整潔，但是早餐多樣性不夠，住的幾天都是一樣的。

客房很整潔，但是早餐多樣性不夠，住的幾天都是一樣的。

10

Arnaldo

29. mar. 2025

·

Overnattede 3 nætter

Very well located, clean, good breakfast

Very well located, clean, good breakfast

10

Wei

4. okt. 2023

·

Overnattede 3 nætter

The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.

The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.

10

Kwok Wing

1. dec. 2025

·

Overnattede 2 nætter

Clean room! Polite staff!

Clean room! Polite staff!

10

SANGHO

23. nov. 2025

·

Overnattede 2 nætter

객실, 침구 다 깨끗하고 조식도 맛있어요

객실, 침구 다 깨끗하고 조식도 맛있어요

8

Vincent

8. mar. 2025

·

Overnattede 3 nætter

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.

8

JUNGHYUN

29. okt. 2025

·

Overnattede 4 nætter

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

6

Kim Hua

31. dec. 2023

·

Overnattede 4 nætter

The housekeeping was not met. The cups weren’t washed. The beds weren’t tided properly. Some of our rubbish was also not cleared away. The service was not what we expected based on the reviews.

The housekeeping was not met. The cups weren’t washed. The beds weren’t tided properly. Some of our rubbish was also not cleared away. The service was not what we expected based on the reviews.

8

Hui Cheng

22. nov. 2024

·

Overnattede 3 nætter

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Værelser

Værelserne er ofte rummelige og komfortable, men mange bemærker forældet indretning og slid, og nogle badeværelser trænger til renovering. Rapporter omhandler svag aircondition, ujævne madrasser, begrænset udsigt fra de nederste etager og lejlighedsvis upålidelig Wi-Fi.

Relaterede gæsteanmeldelser

2

CHEE YEN

9. apr. 2024

·

Overnattede 3 nætter

- 5 stars Hotel without good air-conditioner - Not providing convenient room and comfort to the guests. - Staff Hotel not even solving guests complaint. - Air conditioner not running well, noisy room environment.

- 5 stars Hotel without good air-conditioner - Not providing convenient room and comfort to the guests. - Staff Hotel not even solving guests complaint. - Air conditioner not running well, noisy room environment.

8

Peng

15. maj 2025

·

Overnattede 5 nætter

Good breakfast. Nice environment. Clean place. The staff are nice. But the wifi is not working well.

Good breakfast. Nice environment. Clean place. The staff are nice. But the wifi is not working well.

10

Jade

6. jun. 2025

·

Overnattede 2 nætter

Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.

Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.

6

Matt

29. nov. 2024

·

Overnattede 2 nætter

The Bathrooms need to be updated

The Bathrooms need to be updated

8

Tzu-hui

19. dec. 2025

·

Overnattede 2 nætter

入住2樓開窗看不到市景很失望，畢竟訂的是市景房，清潔人員陳松霞很棒，從住宿使用習慣協助調整房內用具，是優秀員工，很感謝他～

入住2樓開窗看不到市景很失望，畢竟訂的是市景房，清潔人員陳松霞很棒，從住宿使用習慣協助調整房內用具，是優秀員工，很感謝他～

8

Vincent

8. mar. 2025

·

Overnattede 3 nætter

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.

4

Benjamin

18. jan. 2026

·

Overnattede 1 nat

Dated, room felt like a sauna, nothing like a Sofitel should be

Dated, room felt like a sauna, nothing like a Sofitel should be

6

Hany

4. apr. 2025

·

Overnattede 3 nætter

Old dated rooms and clean

Old dated rooms and clean

8

Hui Cheng

22. nov. 2024

·

Overnattede 3 nætter

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

6

Ka Fai Joseph

30. nov. 2025

·

Overnattede 2 nætter

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Service

Servicen beskrives ofte som venlig og hjælpsom, og personalet gør en ekstra indsats for at hjælpe. Nogle gæster oplevede mangler eller uprofessionelle øjeblikke, især i forbindelse med spisning og betaling.

Relaterede gæsteanmeldelser

10

Jianlong

22. sep. 2023

·

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

4

JEAN

10. jun. 2024

·

Overnattede 1 nat

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

10

Wee Hong

26. dec. 2025

·

Overnattede 2 nætter

Good service staff, environment, and location. One staff, Tim, provides absolutely good service to make sure we get our ride to our next destination smoothly.

Good service staff, environment, and location. One staff, Tim, provides absolutely good service to make sure we get our ride to our next destination smoothly.

4

Anaïs

26. jul. 2025

·

Overnattede 1 nat

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

10

Tin Kin

23. jun. 2025

·

Overnattede 2 nætter

Excellent service. Value for money

Excellent service. Value for money

10

Haitian

23. jan. 2025

·

Overnattede 1 nat

Very nice location and great service👍

Very nice location and great service👍

10

Gregory

27. okt. 2024

·

Overnattede 3 nætter

The staff were very helpful and accommodating. Highly recommended!

The staff were very helpful and accommodating. Highly recommended!

8

Debbie Miu Kwan

25. nov. 2025

·

Overnattede 4 nætter

The room was great and the staff was always courteous.

The room was great and the staff was always courteous.

10

Huo

11. jun. 2025

·

Overnattede 1 nat

They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!

They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!

10

Susan

29. jul. 2024

·

Overnattede 2 nætter

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Lokation

Fremragende, gåafstand til West Lake og tæt på offentlig transport. Trafik eller fodgængerovergange kan til tider være besværlige, især for rejsende med nedsat mobilitet.

Relaterede gæsteanmeldelser

10

Jianlong

22. sep. 2023

·

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

10

Minchuan

18. jul. 2024

·

Overnattede 2 nætter

Next to the Westlake, very easy to access. Central location

Next to the Westlake, very easy to access. Central location

10

Wei

4. okt. 2023

·

Overnattede 3 nætter

The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.

The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.

8

Willy C.

3. jan. 2025

·

Overnattede 3 nætter

5 minutes to West lake main entrance by just walking across underground . Descending stairs but by escalators in climbing back. Near shopping mall walk by 15 minutes. Malls have upper floor restaurants. Notable is Green Tea Chinese Restaurant with reasonably priced food.

5 minutes to West lake main entrance by just walking across underground . Descending stairs but by escalators in climbing back. Near shopping mall walk by 15 minutes. Malls have upper floor restaurants. Notable is Green Tea Chinese Restaurant with reasonably priced food.

10

Bradley

30. jun. 2025

·

Overnattede 2 nætter

Lovely hotel amazing location

Lovely hotel amazing location

10

Thu

16. sep. 2025

·

Overnattede 3 nætter

Great location and service.

Great location and service.

8

seulki

1. jun. 2025

·

Overnattede 4 nætter

서호 바로앞에 있어서 좋음

서호 바로앞에 있어서 좋음

6

WEIRAN

9. okt. 2024

·

Overnattede 1 nat

Very inconvenient to cross to place of interest. Especially to elderly

Very inconvenient to cross to place of interest. Especially to elderly

10

Gail

18. jun. 2024

·

Overnattede 2 nætter

Convent location a block from West Lake, clean comfortable facility, would stay here again.

Convent location a block from West Lake, clean comfortable facility, would stay here again.

6

Ka Fai Joseph

30. nov. 2025

·

Overnattede 2 nætter

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Spisning

Morgenmaden får ofte ros for kvalitet og udvalg, men flere gæster fandt sortimentet eller standarden under forventning. Der rapporteredes lejlighedsvise problemer med servicen.

Relaterede gæsteanmeldelser

10

zengqin

22. feb. 2026

·

Overnattede 4 nætter

客房很整潔，但是早餐多樣性不夠，住的幾天都是一樣的。

客房很整潔，但是早餐多樣性不夠，住的幾天都是一樣的。

10

Arnaldo

29. mar. 2025

·

Overnattede 3 nætter

Very well located, clean, good breakfast

Very well located, clean, good breakfast

4

JEAN

10. jun. 2024

·

Overnattede 1 nat

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

10

SANGHO

23. nov. 2025

·

Overnattede 2 nætter

객실, 침구 다 깨끗하고 조식도 맛있어요

객실, 침구 다 깨끗하고 조식도 맛있어요

4

Anaïs

26. jul. 2025

·

Overnattede 1 nat

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

10

Jie

2. aug. 2025

·

Overnattede 7 nætter

Excellent hotel with great buffet breakfast and very friendly hotel staff

Excellent hotel with great buffet breakfast and very friendly hotel staff

8

JUNGHYUN

29. okt. 2025

·

Overnattede 4 nætter

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

8

Hui Cheng

22. nov. 2024

·

Overnattede 3 nætter

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

6

Ka Fai Joseph

30. nov. 2025

·

Overnattede 2 nætter

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

10

Susan

29. jul. 2024

·

Overnattede 2 nætter

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

6

edwin

for 2 uger siden

·

Overnattede 1 nat

Voor mij was het bed veel te hard, de rest was niks op aan te merken

Voor mij was het bed veel te hard, de rest was niks op aan te merken

8

yongchul

for 3 uger siden

·

Overnattede 3 nætter

주변 상점 괞찬아요 그리고 객실이 깨끗합니다.

주변 상점 괞찬아요 그리고 객실이 깨끗합니다.

6

Mary

for 3 uger siden

·

Overnattede 5 nætter

Hotel is dated and due for an upgrade. The pool is small and old. Unsmiling reception and poor first impression as we discovered the aircon was faulty after unpacking then the safe didn’t work after we changed rooms. Spoken English is limited. However, breakfast was really great with a huge selection of dishes. Good location close to West Lake but underpass to reach it has many steep stairs.

Hotel is dated and due for an upgrade. The pool is small and old. Unsmiling reception and poor first impression as we discovered the aircon was faulty after unpacking then the safe didn’t work after we changed rooms. Spoken English is limited. However, breakfast was really great with a huge selection of dishes. Good location close to West Lake but underpass to reach it has many steep stairs.

2

Chun Hoe

for 3 uger siden

·

Overnattede 2 nætter

It’s a very very old purely maintained hotel. Super disappointed with my stay.

It’s a very very old purely maintained hotel. Super disappointed with my stay.

10

Giulio

21. aug. 2026

·

Overnattede 2 nætter

Albergo di lusso a due passi dal Lago Occidentale e a distanza pedonale (10-15 minuti) da due linee di metropolitana che collegano il centro di Hangzhou con l'aeroporto. Colazione strepitosa con una scelta infinita di opzioni dolci e salate.

Albergo di lusso a due passi dal Lago Occidentale e a distanza pedonale (10-15 minuti) da due linee di metropolitana che collegano il centro di Hangzhou con l'aeroporto. Colazione strepitosa con una scelta infinita di opzioni dolci e salate.

Overnatningsstedets retninglinjer

Indtjekningsanvisninger

Alt hvad du behøver at vide for et problemfrit check-in.

Indtjekning

Udtjekning

Fra 14:00 til 00:00

Før 12:00

Sikkerhedsdepositum

Du skal betale det fuldt refunderbare depositum for denne ejendom.

Godt at vide

Yderligere politikker og oplysninger om denne ejendom.

Valgfrie tilvalg

Yderligere betalte tjenesteydelser du kan anmode om.

Har du et spørgsmål?

Øjeblikkelige AI-svar er baseret på oplysninger om hotellet

Priser for kommende datoer

september 2026

sø.	ma.	ti.	on.	to.	fr.	lø.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25 $131	26 $116
27 $94	28 $104	29 $104	30 $95

oktober 2026

Billigere

Dyrere

Gennemsnitlig pris pr. nat på tværs af tilbud, inkl. skatter og gebyrer.

Priser i USD for 2 gæster opdateres dagligt.

2026-09-24: NO DATA
2026-09-25: 131.26260043203735USD
2026-09-26: 116.00842861694336USD
2026-09-27: 93.52410771875USD
2026-09-28: 104.12048846035766USD
2026-09-29: 104.2240863661499USD
2026-09-30: 95.48636984063721USD
2026-10-01: 131.50003440975954USD
2026-10-02: 162.0147892966919USD
2026-10-03: 163.55749251385498USD
2026-10-04: 155.06632665136718USD
2026-10-05: 132.554716591156USD
2026-10-06: 111.41233175354004USD
2026-10-07: 111.41233175354004USD
2026-10-08: 111.26972696139526USD
2026-10-09: 111.4795586085205USD
2026-10-10: 111.37978831869506USD
2026-10-11: 111.35629197613525USD
2026-10-12: 125.20926927618409USD
2026-10-13: 150.01756200512696USD
2026-10-14: 162.26539375299072USD
2026-10-15: 162.52713309210205USD
2026-10-16: 190.6995522907715USD
2026-10-17: 171.27694140441895USD
2026-10-18: 139.15621454821778USD
2026-10-19: 125.20926927618409USD
2026-10-20: 162.35153251049806USD
2026-10-21: 162.3045398253784USD
2026-10-22: 151.71707568914795USD
2026-10-23: 154.46575630792236USD
2026-10-24: 153.1501525053711USD
2026-10-25: 118.43215333926392USD
2026-10-26: 127.44175238619995USD
2026-10-27: 137.44693174435426USD
2026-10-28: 155.77535771270752USD
2026-10-29: 141.54990118432616USD
2026-10-30: 141.54990118432616USD
2026-10-31: 155.76243080969238USD
2026-11-01: 127.45199125891114USD
2026-11-02: 127.44175238619995USD
2026-11-03: 127.45199125891114USD
2026-11-04: 127.44175238619995USD
2026-11-05: 127.44175238619995USD
2026-11-06: 127.45199125891114USD
2026-11-07: 141.54990118432616USD
2026-11-08: 126.29175386810303USD
2026-11-09: 131.7985623577881USD
2026-11-10: 127.43317504678345USD
2026-11-11: 127.45199125891114USD
2026-11-12: 127.45838511740112USD
2026-11-13: 120.11914028012085USD
2026-11-14: 141.54990118432616USD
2026-11-15: 127.43317504678345USD
2026-11-16: 127.45199125891114USD
2026-11-17: 127.45838511740112USD
2026-11-18: 127.45838511740112USD
2026-11-19: 127.45199125891114USD
2026-11-20: 127.44175238619995USD
2026-11-21: 141.61559699291993USD
2026-11-22: 127.45838511740112USD
2026-11-23: 127.45199125891114USD
2026-11-24: 132.86163049780274USD

Receptionspersonalet tager imod gæster ved ankomst til overnatningsstedet. Oplysninger fra overnatningsstedet kan være oversat ved hjælp af automatiserede oversættelsesværktøjer. Dette overnatningssteds spa kan ikke benyttes indtil videre.

Du skal betale følgende fuldt refunderbare depositum.

Deposit: CNY 500 per accommodation, per night

Gebyrer for ekstra opredninger kan forekomme og varierer afhængigt af overnatningsstedets politik
Gyldigt billed-ID og kreditkort, debetkort eller kontant depositum kan være påkrævet ved indtjekning til dækning af påløbende udgifter
Særlige ønsker afhænger af tilgængelighed ved indtjekning og kan medføre ekstra gebyrer. Særlige ønsker kan ikke garanteres
Dette overnatningssted accepterer kreditkort, debetkort og kontanter
Overnatningsstedets sikkerhedsforanstaltninger inkluderer brandslukker, røgalarm, sikkerhedsalarm, førstehjælpskasse og vinduesikring
Dette overnatningssted har bekræftet, at det følger retningslinjerne for rengøring og desinfektion i henhold til ALLSAFE (Accor Hotels)
Bemærk venligst, at kulturelle normer og gæstepolitik varierer afhængigt af land og overnatningssted. De angivne politikker kommer fra overnatningsstedet

Engangsprodukter, såsom tandbørste, tandpasta, kam, sæbe, shampoo og hjemmesko, er tilgængelige efter anmodning

Poolen er tilgængelig fra kl. 12.00 til kl. 20.00.
Reservationer er påkrævet for spabehandlinger. Reservationer kan foretages ved at kontakte dette hotel inden ankomst via kontaktoplysningerne i reservationsbekræftelsen.
Ét barn, i alderen 11 år eller derunder, kan overnatte gratis på forældres eller værgers værelse, hvis de eksisterende sengepladser benyttes.
Overnatningsstedet har forbundne/tilstødende værelser, som kan være til rådighed, afhængig af tilgængelighed. Gæster kan anmode om disse værelser ved at kontakte overnatningsstedet direkte via kontaktoplysningerne på reservationsbekræftelsen.
Ingen kæledyr er tilladt på hotellet. Dette gælder også servicedyr som f.eks. førerhunde.
Det er ikke nødvendigt at have en bil for at komme til og fra dette overnatningssted.

Gebyr for morgenmadsbuffet: 188 CNY pr. person (cirkapriser)
Gebyr for lufthavnstransport: 550 CNY pr. køretøj (enkelt)
Gebyr for ekstra seng: 288.0 CNY pr. nat

Ovenstående liste er muligvis ikke fuldstændig. Gebyrer og depositummer inkluderer muligvis ikke skat og kan ændres uden varsel.