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Sofitel Hangzhou Westlake

107 $

/ Nacht

Ø-Preis September

Sofitel Hangzhou Westlake - Image 1

Sofitel Hangzhou Westlake - Zimmer

Sofitel Hangzhou Westlake - Zimmer

Sofitel Hangzhou Westlake - Ausblick vom Zimmer

Sofitel Hangzhou Westlake - Pool

Preise für Sofitel Hangzhou Westlake

Reisedaten auswählen, um Preise und Verfügbarkeit anzuzeigen

107 $

/ Nacht

Ø-Preis September

Monatliche Durchschnittspreise

In Sofitel Hangzhou Westlake liegt der Preis pro Nacht im günstigsten Monat (Januar) durchschnittlich bei 107 $ und im teuersten Monat (Mai) bei 137 $, basierend auf den letzten 12 Monaten.

Durchschnittlicher Preis pro Nacht in Sofitel Hangzhou Westlake nach Monat, letzte 12 Monate (USD)
Monat	Durchschnittspreis
Januar	107 $
Februar	112 $
März	117 $
April	133 $
Mai	137 $
Juni	125 $
Juli	121 $
August	121 $
September	107 $
Oktober	127 $
November	119 $
Dezember	114 $

Am teuersten: Mai (ca. 137 $)

Am günstigsten: Januar (ca. 107 $)

Über diese Unterkunft

Gönn dir einen Besuch des Wellnessbereichs, der Massagen, Körperbehandlungen und Gesichtsbehandlungen bietet. Für deine Freizeit bieten sich folgende Einrichtungen an: Innenpool, Sauna und Fitnessbereich (rund um die Uhr geöffnet). Dieses H...

Parkmöglichkeiten
Restaurant
Pool
Business-Center
Zimmerservice
Informationsschalter für Ausflüge

Standort

333 Westlake Avenue, Shangcheng District, Hangzhou, China

Westsee (0.3 Meilen)

Einkaufszentrum Westlake Yintai (0.3 Meilen)

No.2 Park (0.5 Meilen)

Qinghefang Old Street (0.6 Meilen)

Wushan Square (0.6 Meilen)

Xihu Tiandi (0.6 Meilen)

Weitere Informationen zum Ort

Gästebewertungen zu Sofitel Hangzhou Westlake

8.3

Sehr gut

Basierend auf 723 verifizierten Bewertungen

Wer übernachtet hier?

Geschäftlich

36%

Paar

22%

Familie

25%

Gruppe

9%

Alleinreisende

6%

Was Gäste sagen

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Im Sofitel Hangzhou Westlake loben Reisende durchweg die zentrale Lage am Westsee und den im Allgemeinen freundlichen Service, während sie auf veraltete Einrichtungen und einige Probleme mit der Wartung oder Klimaanlage in den Zimmern hinweisen. Die Sauberkeit ist in der Regel gut und die Qualität des Frühstücks reicht von ausgezeichnet bis ungleichmäßig.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

Was Gäste sagen

Im Sofitel Hangzhou Westlake loben Reisende durchweg die zentrale Lage am Westsee und den im Allgemeinen freundlichen Service, während sie auf veraltete Einrichtungen und einige Probleme mit der Wartung oder Klimaanlage in den Zimmern hinweisen. Die Sauberkeit ist in der Regel gut und die Qualität des Frühstücks reicht von ausgezeichnet bis ungleichmäßig.

Viele empfinden die Zimmer als geräumig und komfortabel, obwohl WLAN, Matratzen und Badezimmer aufgrund von Alter oder Abnutzung enttäuschen können. Der Zugang zum See ist einfach, aber Verkehr oder Überquerungen können für einige Gäste umständlich sein. Erwarten Sie eine praktische Basis mit zuvorkommendem Service in einem älteren, gepflegten Hotel.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Einrichtungen und Gemeinschaftsbereiche wirken für einige veraltet und entsprechen nicht dem Standard eines Fünf-Sterne-Hotels, obwohl die Pflege im Allgemeinen akzeptabel ist.

Ähnliche Gästebewertungen

10

Masato

7. Mai 2023

·

Aufenthalt am 2 Nächte

プライベートなプールで家族と遊べる

プライベートなプールで家族と遊べる

4

JEAN

10. Juni 2024

·

Aufenthalt am 1 Nacht

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

10

Jade

6. Juni 2025

·

Aufenthalt am 2 Nächte

Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.

Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.

4

Youzhu

25. Okt. 2022

·

Aufenthalt am 1 Nacht

设施过于老旧不推荐

设施过于老旧不推荐

4

Anaïs

26. Juli 2025

·

Aufenthalt am 1 Nacht

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

8

Yang

18. Dez. 2024

·

Aufenthalt am 4 Nächte

Good location, but facilities a bit old.

Good location, but facilities a bit old.

8

JUNGHYUN

29. Okt. 2025

·

Aufenthalt am 4 Nächte

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

4

Benjamin

18. Jan. 2026

·

Aufenthalt am 1 Nacht

Dated, room felt like a sauna, nothing like a Sofitel should be

Dated, room felt like a sauna, nothing like a Sofitel should be

10

Huo

11. Juni 2025

·

Aufenthalt am 1 Nacht

They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!

They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!

6

Ka Fai Joseph

30. Nov. 2025

·

Aufenthalt am 2 Nächte

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Reinigung

Die Zimmer sind in der Regel sehr sauber und gepflegt, und der Zimmerservice wird oft gelobt. Einige Gäste bemängelten jedoch Mängel und kleinere Wartungsprobleme im Badezimmer.

Ähnliche Gästebewertungen

10

Jianlong

22. Sept. 2023

·

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

10

zengqin

22. Feb. 2026

·

Aufenthalt am 4 Nächte

客房很整潔，但是早餐多樣性不夠，住的幾天都是一樣的。

客房很整潔，但是早餐多樣性不夠，住的幾天都是一樣的。

10

Arnaldo

29. März 2025

·

Aufenthalt am 3 Nächte

Very well located, clean, good breakfast

Very well located, clean, good breakfast

10

Wei

4. Okt. 2023

·

Aufenthalt am 3 Nächte

The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.

The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.

10

Kwok Wing

1. Dez. 2025

·

Aufenthalt am 2 Nächte

Clean room! Polite staff!

Clean room! Polite staff!

10

SANGHO

23. Nov. 2025

·

Aufenthalt am 2 Nächte

객실, 침구 다 깨끗하고 조식도 맛있어요

객실, 침구 다 깨끗하고 조식도 맛있어요

8

Vincent

8. März 2025

·

Aufenthalt am 3 Nächte

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.

8

JUNGHYUN

29. Okt. 2025

·

Aufenthalt am 4 Nächte

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

6

Kim Hua

31. Dez. 2023

·

Aufenthalt am 4 Nächte

The housekeeping was not met. The cups weren’t washed. The beds weren’t tided properly. Some of our rubbish was also not cleared away. The service was not what we expected based on the reviews.

The housekeeping was not met. The cups weren’t washed. The beds weren’t tided properly. Some of our rubbish was also not cleared away. The service was not what we expected based on the reviews.

8

Hui Cheng

22. Nov. 2024

·

Aufenthalt am 3 Nächte

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Zimmer

Die Zimmer sind oft geräumig und komfortabel, aber viele bemängeln die veraltete Einrichtung und Abnutzung, wobei einige Badezimmer eine Renovierung benötigen. Es gibt Berichte über schwache Klimaanlage, ungleichmäßige Matratzen, begrenzte Aussicht in den unteren Etagen und gelegentlich unzuverlässiges WLAN.

Ähnliche Gästebewertungen

2

CHEE YEN

9. Apr. 2024

·

Aufenthalt am 3 Nächte

- 5 stars Hotel without good air-conditioner - Not providing convenient room and comfort to the guests. - Staff Hotel not even solving guests complaint. - Air conditioner not running well, noisy room environment.

- 5 stars Hotel without good air-conditioner - Not providing convenient room and comfort to the guests. - Staff Hotel not even solving guests complaint. - Air conditioner not running well, noisy room environment.

8

Peng

15. Mai 2025

·

Aufenthalt am 5 Nächte

Good breakfast. Nice environment. Clean place. The staff are nice. But the wifi is not working well.

Good breakfast. Nice environment. Clean place. The staff are nice. But the wifi is not working well.

10

Jade

6. Juni 2025

·

Aufenthalt am 2 Nächte

Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.

Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.

6

Matt

29. Nov. 2024

·

Aufenthalt am 2 Nächte

The Bathrooms need to be updated

The Bathrooms need to be updated

8

Tzu-hui

19. Dez. 2025

·

Aufenthalt am 2 Nächte

入住2樓開窗看不到市景很失望，畢竟訂的是市景房，清潔人員陳松霞很棒，從住宿使用習慣協助調整房內用具，是優秀員工，很感謝他～

入住2樓開窗看不到市景很失望，畢竟訂的是市景房，清潔人員陳松霞很棒，從住宿使用習慣協助調整房內用具，是優秀員工，很感謝他～

8

Vincent

8. März 2025

·

Aufenthalt am 3 Nächte

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.

4

Benjamin

18. Jan. 2026

·

Aufenthalt am 1 Nacht

Dated, room felt like a sauna, nothing like a Sofitel should be

Dated, room felt like a sauna, nothing like a Sofitel should be

6

Hany

4. Apr. 2025

·

Aufenthalt am 3 Nächte

Old dated rooms and clean

Old dated rooms and clean

8

Hui Cheng

22. Nov. 2024

·

Aufenthalt am 3 Nächte

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

6

Ka Fai Joseph

30. Nov. 2025

·

Aufenthalt am 2 Nächte

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Dienstleistung

Der Service wird oft als freundlich und hilfsbereit beschrieben, wobei die Mitarbeiter sich Mühe geben, zu helfen. Einige Gäste hatten jedoch mit Aussetzern oder unprofessionellem Verhalten zu kämpfen, insbesondere im Bereich Gastronomie und Abrechnung.

Ähnliche Gästebewertungen

10

Jianlong

22. Sept. 2023

·

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

4

JEAN

10. Juni 2024

·

Aufenthalt am 1 Nacht

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

10

Wee Hong

26. Dez. 2025

·

Aufenthalt am 2 Nächte

Good service staff, environment, and location. One staff, Tim, provides absolutely good service to make sure we get our ride to our next destination smoothly.

Good service staff, environment, and location. One staff, Tim, provides absolutely good service to make sure we get our ride to our next destination smoothly.

4

Anaïs

26. Juli 2025

·

Aufenthalt am 1 Nacht

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

10

Tin Kin

23. Juni 2025

·

Aufenthalt am 2 Nächte

Excellent service. Value for money

Excellent service. Value for money

10

Haitian

23. Jan. 2025

·

Aufenthalt am 1 Nacht

Very nice location and great service👍

Very nice location and great service👍

10

Gregory

27. Okt. 2024

·

Aufenthalt am 3 Nächte

The staff were very helpful and accommodating. Highly recommended!

The staff were very helpful and accommodating. Highly recommended!

8

Debbie Miu Kwan

25. Nov. 2025

·

Aufenthalt am 4 Nächte

The room was great and the staff was always courteous.

The room was great and the staff was always courteous.

10

Huo

11. Juni 2025

·

Aufenthalt am 1 Nacht

They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!

They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!

10

Susan

29. Juli 2024

·

Aufenthalt am 2 Nächte

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Ausgezeichnete, fußläufige Lage direkt gegenüber dem Westsee und in der Nähe von Verkehrsmitteln. Verkehr oder Fußgängerüberwege können manchmal umständlich sein, insbesondere für weniger mobile Reisende.

Ähnliche Gästebewertungen

10

Jianlong

22. Sept. 2023

·

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

10

Minchuan

18. Juli 2024

·

Aufenthalt am 2 Nächte

Next to the Westlake, very easy to access. Central location

Next to the Westlake, very easy to access. Central location

10

Wei

4. Okt. 2023

·

Aufenthalt am 3 Nächte

The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.

The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.

8

Willy C.

3. Jan. 2025

·

Aufenthalt am 3 Nächte

5 minutes to West lake main entrance by just walking across underground . Descending stairs but by escalators in climbing back. Near shopping mall walk by 15 minutes. Malls have upper floor restaurants. Notable is Green Tea Chinese Restaurant with reasonably priced food.

5 minutes to West lake main entrance by just walking across underground . Descending stairs but by escalators in climbing back. Near shopping mall walk by 15 minutes. Malls have upper floor restaurants. Notable is Green Tea Chinese Restaurant with reasonably priced food.

10

Bradley

30. Juni 2025

·

Aufenthalt am 2 Nächte

Lovely hotel amazing location

Lovely hotel amazing location

10

Thu

16. Sept. 2025

·

Aufenthalt am 3 Nächte

Great location and service.

Great location and service.

8

seulki

1. Juni 2025

·

Aufenthalt am 4 Nächte

서호 바로앞에 있어서 좋음

서호 바로앞에 있어서 좋음

6

WEIRAN

9. Okt. 2024

·

Aufenthalt am 1 Nacht

Very inconvenient to cross to place of interest. Especially to elderly

Very inconvenient to cross to place of interest. Especially to elderly

10

Gail

18. Juni 2024

·

Aufenthalt am 2 Nächte

Convent location a block from West Lake, clean comfortable facility, would stay here again.

Convent location a block from West Lake, clean comfortable facility, would stay here again.

6

Ka Fai Joseph

30. Nov. 2025

·

Aufenthalt am 2 Nächte

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Gastronomie

Das Frühstück wird oft für seine Qualität und Auswahl gelobt, aber mehrere Gäste fanden die Vielfalt oder den Standard unter ihren Erwartungen. Gelegentlich wurden auch Serviceprobleme gemeldet.

Ähnliche Gästebewertungen

10

zengqin

22. Feb. 2026

·

Aufenthalt am 4 Nächte

客房很整潔，但是早餐多樣性不夠，住的幾天都是一樣的。

客房很整潔，但是早餐多樣性不夠，住的幾天都是一樣的。

10

Arnaldo

29. März 2025

·

Aufenthalt am 3 Nächte

Very well located, clean, good breakfast

Very well located, clean, good breakfast

4

JEAN

10. Juni 2024

·

Aufenthalt am 1 Nacht

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

10

SANGHO

23. Nov. 2025

·

Aufenthalt am 2 Nächte

객실, 침구 다 깨끗하고 조식도 맛있어요

객실, 침구 다 깨끗하고 조식도 맛있어요

4

Anaïs

26. Juli 2025

·

Aufenthalt am 1 Nacht

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

10

Jie

2. Aug. 2025

·

Aufenthalt am 7 Nächte

Excellent hotel with great buffet breakfast and very friendly hotel staff

Excellent hotel with great buffet breakfast and very friendly hotel staff

8

JUNGHYUN

29. Okt. 2025

·

Aufenthalt am 4 Nächte

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

8

Hui Cheng

22. Nov. 2024

·

Aufenthalt am 3 Nächte

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

6

Ka Fai Joseph

30. Nov. 2025

·

Aufenthalt am 2 Nächte

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

10

Susan

29. Juli 2024

·

Aufenthalt am 2 Nächte

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

6

edwin

vor 2 Wochen

·

Aufenthalt am 1 Nacht

Voor mij was het bed veel te hard, de rest was niks op aan te merken

Voor mij was het bed veel te hard, de rest was niks op aan te merken

8

yongchul

vor 3 Wochen

·

Aufenthalt am 3 Nächte

주변 상점 괞찬아요 그리고 객실이 깨끗합니다.

주변 상점 괞찬아요 그리고 객실이 깨끗합니다.

6

Mary

vor 3 Wochen

·

Aufenthalt am 5 Nächte

Hotel is dated and due for an upgrade. The pool is small and old. Unsmiling reception and poor first impression as we discovered the aircon was faulty after unpacking then the safe didn’t work after we changed rooms. Spoken English is limited. However, breakfast was really great with a huge selection of dishes. Good location close to West Lake but underpass to reach it has many steep stairs.

Hotel is dated and due for an upgrade. The pool is small and old. Unsmiling reception and poor first impression as we discovered the aircon was faulty after unpacking then the safe didn’t work after we changed rooms. Spoken English is limited. However, breakfast was really great with a huge selection of dishes. Good location close to West Lake but underpass to reach it has many steep stairs.

2

Chun Hoe

vor 3 Wochen

·

Aufenthalt am 2 Nächte

It’s a very very old purely maintained hotel. Super disappointed with my stay.

It’s a very very old purely maintained hotel. Super disappointed with my stay.

10

Giulio

21. Aug. 2026

·

Aufenthalt am 2 Nächte

Albergo di lusso a due passi dal Lago Occidentale e a distanza pedonale (10-15 minuti) da due linee di metropolitana che collegano il centro di Hangzhou con l'aeroporto. Colazione strepitosa con una scelta infinita di opzioni dolci e salate.

Albergo di lusso a due passi dal Lago Occidentale e a distanza pedonale (10-15 minuti) da due linee di metropolitana che collegano il centro di Hangzhou con l'aeroporto. Colazione strepitosa con una scelta infinita di opzioni dolci e salate.

Richtlinien der Unterkunft

Check-in-Anleitungen

Alles, was Sie wissen müssen, um problemlos einchecken zu können.

Check-in

Check-out

Von 14:00 bis 00:00

Vor 12:00

Kaution

Sie müssen für diese Unterkunft eine Kaution bezahlen, die vollständig zurückerstattet werden kann.

Gut zu wissen

Zusätzliche Richtlinien und Informationen zu dieser Unterkunft.

Optionale Extras

Zusätzliche kostenpflichtige Dienstleistungen, die Sie anfragen können.

Haben Sie eine Frage?

Sofortige KI-Antworten basieren auf den Informationen des Hotels.

Preise für kommende Reisedaten

September 2026

Oktober 2026

Günstiger

Teurer

Durchschnittlicher Preis pro Nacht aus den verfügbaren Tarifen, einschließlich Steuern und Gebühren.

Preise in USD für 2 Gäste, täglich aktualisiert.

2026-09-24: NO DATA
2026-09-25: 131.25431170394896USD
2026-09-26: 116.0011031311035USD
2026-09-27: 93.51820203125USD
2026-09-28: 104.11391365219116USD
2026-09-29: 104.21750501617431USD
2026-09-30: 95.48034024383544USD
2026-10-01: 131.49173068862913USD
2026-10-02: 162.00455868621825USD
2026-10-03: 163.54716448760985USD
2026-10-04: 155.0565348095703USD
2026-10-05: 132.54634627090454USD
2026-10-06: 111.40529649353027USD
2026-10-07: 111.40529649353027USD
2026-10-08: 111.26270070632934USD
2026-10-09: 111.47251910339355USD
2026-10-10: 111.37275511367797USD
2026-10-11: 111.34926025482177USD
2026-10-12: 125.20136279266357USD
2026-10-13: 150.00808897338865USD
2026-10-14: 162.25514731781004USD
2026-10-15: 162.51687012908934USD
2026-10-16: 190.68751034790037USD
2026-10-17: 171.2661259246826USD
2026-10-18: 139.1474273687744USD
2026-10-19: 125.20136279266357USD
2026-10-20: 162.34128063598632USD
2026-10-21: 162.29429091827393USD
2026-10-22: 151.70749533966062USD
2026-10-23: 154.45600238983153USD
2026-10-24: 153.14048166259764USD
2026-10-25: 118.4246748045349USD
2026-10-26: 127.43370492996215USD
2026-10-27: 137.43825249954222USD
2026-10-28: 155.76552109832764USD
2026-10-29: 141.5409628527832USD
2026-10-30: 141.5409628527832USD
2026-10-31: 155.75259501159667USD
2026-11-01: 127.44394315612792USD
2026-11-02: 127.43370492996215USD
2026-11-03: 127.44394315612792USD
2026-11-04: 127.43370492996215USD
2026-11-05: 127.43370492996215USD
2026-11-06: 127.44394315612792USD
2026-11-07: 141.5409628527832USD
2026-11-08: 126.28377902984619USD
2026-11-09: 131.7902397857666USD
2026-11-10: 127.42512813217162USD
2026-11-11: 127.44394315612792USD
2026-11-12: 127.45033661087035USD
2026-11-13: 120.11155521865844USD
2026-11-14: 141.5409628527832USD
2026-11-15: 127.42512813217162USD
2026-11-16: 127.44394315612792USD
2026-11-17: 127.45033661087035USD
2026-11-18: 127.45033661087035USD
2026-11-19: 127.44394315612792USD
2026-11-20: 127.43370492996215USD
2026-11-21: 141.60665451293946USD
2026-11-22: 127.45033661087035USD
2026-11-23: 127.44394315612792USD
2026-11-24: 132.85324079711913USD

Die Mitarbeiter der Rezeption heißen dich bei deiner Ankunft willkommen. Von der Unterkunft zur Verfügung gestellte Informationen werden ggf. mit automatischen Übersetzungstools übersetzt. Das Spa dieser Unterkunft ist bis auf Weiteres nicht verfügbar.

Sie müssen die folgende Kaution bezahlen, die vollständig zurückerstattet werden kann.

Deposit: CNY 500 per accommodation, per night

Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
Diese Unterkunft akzeptiert Kreditkarten, Debitkarten und Bargeld.
Diese Unterkunft ist mit Sicherheitseinrichtungen wie einem Feuerlöscher, einem Rauchmelder, einem Sicherheitssystem, einem Erste-Hilfe-Kasten und Fenstergittern ausgestattet
Die Unterkunft versichert, dass die Reinigungs- und Desinfektionsmaßnahmen gemäß der folgenden Richtlinie eingehalten werden: ALLSAFE (Accor Hotels).
Bitte beachte, dass kulturelle Normen und Gastrichtlinien je nach Land und Unterkunft unterschiedlich sein können. Die aufgeführten Richtlinien wurden von der Unterkunft zur Verfügung gestellt.

Persönliche Einwegartikel wie Zahnbürste, Zahnpasta, Kamm, Seife, Shampoo und Hausschuhe sind auf Anfrage erhältlich.

Der Pool ist von 12:00 Uhr bis 20:00 Uhr geöffnet.
Für Behandlungen im Wellnessbereich sind Voranmeldungen erforderlich. Bitte setze dich dazu vor der Anreise mit diesem Hotel in Verbindung. Die entsprechenden Kontaktinformationen findest du auf deiner Buchungsbestätigung.
Ein Kind bis 11 Jahre kann im Zimmer der Eltern oder Erziehungsberechtigten kostenlos übernachten, wenn keine zusätzlichen Bettwaren angefordert werden.
Die Unterkunft bietet je nach Verfügbarkeit Zimmer mit Verbindungstür/nebeneinanderliegende Zimmer. Bitte wende dich mit deiner Anfrage direkt an deine Unterkunft. Die Telefonnummer findest du auf der Buchungsbestätigung.
In dieser Unterkunft sind keine Haustiere gestattet, auch keine ausgebildeten Tiere wie z. B. Blindenhunde.
Für die Anreise zu dieser Unterkunft ist kein Auto erforderlich.

Aufpreis für das Frühstücksbuffet: ca. 188 CNY pro Person
Gebühr für den Flughafentransfer: 550 CNY pro Fahrzeug (Einzelfahrkarte)
Nutzungsgebühr für das Zusatzbett: 288.0 CNY pro Nacht

Die oben aufgeführte Liste enthält vielleicht nicht alle Informationen. Gebühren und Kautionen enthalten eventuell keine Steuern und können sich ändern.