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Sofitel Hangzhou Westlake

107 USD

/natt

Gj.snitt. for september

Sofitel Hangzhou Westlake - Image 1

Sofitel Hangzhou Westlake - Rom

Sofitel Hangzhou Westlake - Rom

Sofitel Hangzhou Westlake - Utsikt fra rommet

Sofitel Hangzhou Westlake - Basseng

Priser for Sofitel Hangzhou Westlake

Velg datoer for å se priser og tilgjengelighet

107 USD

/natt

Gj.snitt. for september

Månedlige gjennomsnittspriser

På Sofitel Hangzhou Westlake er prisen per natt i gjennomsnitt 107 USD i den billigste måneden (januar) og 137 USD i den dyreste måneden (mai), basert på de siste 12 månedene.

Gjennomsnittspris per natt på Sofitel Hangzhou Westlake etter måned, siste 12 måneder (USD)
Måned	Gjennomsnittspris
januar	107 USD
februar	112 USD
mars	117 USD
april	133 USD
mai	137 USD
juni	125 USD
juli	121 USD
august	121 USD
september	107 USD
oktober	127 USD
november	119 USD
desember	114 USD

Dyreste: mai (ca. 137 USD)

Billigste: januar (ca. 107 USD)

Om denne eiendommen

Skjem bort deg selv på stedets spa, hvor du kan nyte massasjer, kroppsbehandlinger og ansiktsbehandlinger. Liker du fritidsaktiviteter, har du her blant annet tilgang til et innendørsbasseng, en badstue og et døgnåpent treningssenter. Dette...

Fasiliteter

Skjem bort deg selv på stedets spa, hvor du kan nyte massasjer, kroppsbehandlinger og ansiktsbehandlinger. Liker du fritidsaktiviteter, har du her blant annet tilgang til et innendørsbasseng, en badstue og et døgnåpent treningssenter. Dette hotellet tilbyr også wi-fi (inkludert), concierge-tjenester og gavebutikk/kiosk.

Fasiliteter for forretningsreisende

Gjester har tilgang til blant annet kablet internettilgang (inkludert), et forretningssenter og hurtiginnsjekking. Gjestene tilbys flyplasstransport døgnet rundt, mot et tillegg, og ubetjent parkering (inkludert) er tilgjengelig i nærheten.

Servering

Ta deg noe å spise på Yong Jin Ge, en av dette hotellets 3 restauranter, eller bli på rommet og benytt deg av romservice (døgnet rundt). Du kan også få noe lett å bite i på kafeen. Rund av dagen med noe å drikke i baren/loungen. Frokostbuffé tilbys daglig fra kl. 06.30 til kl. 10.30 mot et tillegg.

Rom

Føl deg som hjemme i et av de 233 gjesterommene, som har kjøleskap og LCD-TV. Sengen har dundyner og sengetøy av topp kvalitet. Du kan holde deg oppdatert med inkludert kablet og trådløst internett, og underholdningen er sikret med parabol-TV. Badene inkluderer designertoalettartikler og hårføner.

Beliggenhet

Sofitel Hangzhou Westlake ligger sentralt til i Hangzhou, en 5-minutters spasertur fra Xihu og en 3-minutters kjøretur fra Den brutte broen. Dette hotellet i luksuriøs stil ligger 2,2 mi (3,5 km) unna Wulin-plassen og 2,3 mi (3,6 km) unna Hangzhou silkeby.

Hva finnes i nærheten

Xihu(0.3 miles)
Westlake Yintai kjøpesenter(0.3 miles)
Andre park(0.5 miles)
Qinghefang gamle gate(0.6 miles)
Wushan-plassen(0.6 miles)
Xihu Tiandi(0.6 miles)
Chenghuang-paviljongen(0.6 miles)
Zhu Bingren bronsekunst museum(0.6 miles)
Hu Xueyans tidligere hjem(0.7 miles)
Liulang Wenying park(0.7 miles)
Hangzhou historisk museum(0.7 miles)
Museum for tradisjonell kinesisk medisin(0.7 miles)
Det kinesiske kunstakademi(0.8 miles)
Phoenix-tempelet(0.9 miles)
Wushan nattmarked(0.9 miles)
Nærmeste store flyplass er Hangzhou (HGH-Xiaoshan internasjonale flyplass)(23.1 miles)

Parkering
Restaurant
Svømmebasseng
Forretningssenter
Romservice
Turistinformasjon

Beliggenhet

333 Westlake Avenue, Shangcheng District, Hangzhou, Kina

Xihu (0.3 miles)

Westlake Yintai kjøpesenter (0.3 miles)

Andre park (0.5 miles)

Qinghefang gamle gate (0.6 miles)

Wushan-plassen (0.6 miles)

Xihu Tiandi (0.6 miles)

Mer stedsinformasjon

Romalternativer

8

Luksusrom, 1 kingsize-seng, byutsikt

Romdetaljer

1 Ekstra Stor Dobbeltseng

Sover 2

484 ft²

Klimaanlegg

Wi-Fi (gratis)

Badekar med ekstra dybde

5

Rom – superior, 2 enkeltsenger

Romdetaljer

2 Enkeltsenger

Sover 2

377 ft²

Klimaanlegg

Wi-Fi (gratis)

Kjøleskap

5

Rom – superior, 2 enkeltsenger, byutsikt

Romdetaljer

2 Enkeltsenger

Sover 2

377 ft²

Klimaanlegg

Wi-Fi (gratis)

Kjøleskap

9

Luksusrom, 1 kingsize-seng

Romdetaljer

1 Ekstra Stor Dobbeltseng

Sover 2

484 ft²

Klimaanlegg

Wi-Fi (gratis)

Badekar med ekstra dybde

12

Suite, 1 kingsize-seng (Prestige)

Romdetaljer

1 Ekstra Stor Dobbeltseng

Sover 2

861 ft²

Separat spisestue

Klimaanlegg

Wi-Fi (gratis)

Separat stue

5

Rom – superior, 1 kingsize-seng, byutsikt

Romdetaljer

1 Ekstra Stor Dobbeltseng

Sover 2

377 ft²

Klimaanlegg

Wi-Fi (gratis)

Kjøleskap

6

Rom – superior, 1 kingsize-seng

Romdetaljer

1 Ekstra Stor Dobbeltseng

Sover 2

377 ft²

Klimaanlegg

Wi-Fi (gratis)

Kjøleskap

9

Suite – junior, 1 kingsize-seng

Romdetaljer

1 Ekstra Stor Dobbeltseng

Sover 2

646 ft²

Klimaanlegg

Wi-Fi (gratis)

Separat stue

8

Luksusrom, 1 kingsize-seng, Club Lounge-tilgang

Romdetaljer

1 Ekstra Stor Dobbeltseng

Sover 2

484 ft²

Klimaanlegg

Wi-Fi (gratis)

Badekar med ekstra dybde

1

Luksusrom, 2 enkeltsenger

Romdetaljer

2 Enkeltsenger

Sover 2

Klimaanlegg

Wi-Fi (gratis)

Kjøleskap

8

Luksusrom, 1 kingsize-seng, Club Lounge-tilgang, byutsikt

Romdetaljer

1 Ekstra Stor Dobbeltseng

Sover 2

484 ft²

Klimaanlegg

Wi-Fi (gratis)

Badekar med ekstra dybde

Gjesteomtaler av Sofitel Hangzhou Westlake

8.3

Veldig bra

basert på 721 verifiserte omtaler

Hvem bor her?

Business

36%

Par

22%

Familie

25%

Grupper

9%

Alene

6%

Hva gjestene synes

KI-generert oppsummering basert på nylige gjesteomtaler

På Sofitel Hangzhou Westlake roser reisende konsekvent den sentrale beliggenheten ved West Lake og generelt vennlig service, samtidig som de påpeker utdaterte fasiliteter og noen problemer med romvedlikehold eller klimaanlegg. Renholdet er vanligvis bra, og frokostkvaliteten varierer fra utmerket til ujevn.

Fasiliteter

Renhold

Rom

Service

Beliggenhet

Servering

Var dette til hjelp?

Hva gjestene synes

På Sofitel Hangzhou Westlake roser reisende konsekvent den sentrale beliggenheten ved West Lake og generelt vennlig service, samtidig som de påpeker utdaterte fasiliteter og noen problemer med romvedlikehold eller klimaanlegg. Renholdet er vanligvis bra, og frokostkvaliteten varierer fra utmerket til ujevn.

Mange synes rommene er romslige og komfortable, selv om Wi-Fi, madrasser og bad kan skuffe på grunn av alder eller slitasje. Tilgangen til innsjøen er enkel, men trafikk eller overganger kan være upraktisk for noen gjester. Du kan forvente en praktisk base med høflig service i et eldre, godt vedlikeholdt hotell.

Fasiliteter

Renhold

Rom

Service

Beliggenhet

Servering

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

Fasiliteter

Fasiliteter og fellesområder føles utdaterte og under femstjerners standard for noen, selv om vedlikeholdet generelt er akseptabelt.

Relaterte gjesteomtaler

10

Masato

7. mai 2023

·

Overnattet 2 netter

プライベートなプールで家族と遊べる

プライベートなプールで家族と遊べる

4

JEAN

10. juni 2024

·

Overnattet 1 natt

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

10

Jade

6. juni 2025

·

Overnattet 2 netter

Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.

Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.

4

Youzhu

25. okt. 2022

·

Overnattet 1 natt

设施过于老旧不推荐

设施过于老旧不推荐

4

Anaïs

26. juli 2025

·

Overnattet 1 natt

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

8

Yang

18. des. 2024

·

Overnattet 4 netter

Good location, but facilities a bit old.

Good location, but facilities a bit old.

8

JUNGHYUN

29. okt. 2025

·

Overnattet 4 netter

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

4

Benjamin

18. jan. 2026

·

Overnattet 1 natt

Dated, room felt like a sauna, nothing like a Sofitel should be

Dated, room felt like a sauna, nothing like a Sofitel should be

10

Huo

11. juni 2025

·

Overnattet 1 natt

They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!

They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!

6

Ka Fai Joseph

30. nov. 2025

·

Overnattet 2 netter

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

Renhold

Rommene er generelt veldig rene og godt vedlikeholdte, med renhold ofte rost. Noen gjester påpekte imidlertid mangler og mindre vedlikeholdsproblemer på badet.

Relaterte gjesteomtaler

10

Jianlong

22. sep. 2023

·

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

10

zengqin

22. feb. 2026

·

Overnattet 4 netter

客房很整潔，但是早餐多樣性不夠，住的幾天都是一樣的。

客房很整潔，但是早餐多樣性不夠，住的幾天都是一樣的。

10

Arnaldo

29. mars 2025

·

Overnattet 3 netter

Very well located, clean, good breakfast

Very well located, clean, good breakfast

10

Wei

4. okt. 2023

·

Overnattet 3 netter

The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.

The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.

10

Kwok Wing

1. des. 2025

·

Overnattet 2 netter

Clean room! Polite staff!

Clean room! Polite staff!

10

SANGHO

23. nov. 2025

·

Overnattet 2 netter

객실, 침구 다 깨끗하고 조식도 맛있어요

객실, 침구 다 깨끗하고 조식도 맛있어요

8

Vincent

8. mars 2025

·

Overnattet 3 netter

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.

8

JUNGHYUN

29. okt. 2025

·

Overnattet 4 netter

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

6

Kim Hua

31. des. 2023

·

Overnattet 4 netter

The housekeeping was not met. The cups weren’t washed. The beds weren’t tided properly. Some of our rubbish was also not cleared away. The service was not what we expected based on the reviews.

The housekeeping was not met. The cups weren’t washed. The beds weren’t tided properly. Some of our rubbish was also not cleared away. The service was not what we expected based on the reviews.

8

Hui Cheng

22. nov. 2024

·

Overnattet 3 netter

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

Rom

Rommene er ofte romslige og komfortable, men mange bemerker utdatert innredning og slitasje, og noen bad trenger oppussing. Rapporter inkluderer svak klimaanlegg, ujevne madrasser, begrenset utsikt fra lavere etasjer og til tider upålitelig Wi-Fi.

Relaterte gjesteomtaler

2

CHEE YEN

9. apr. 2024

·

Overnattet 3 netter

- 5 stars Hotel without good air-conditioner - Not providing convenient room and comfort to the guests. - Staff Hotel not even solving guests complaint. - Air conditioner not running well, noisy room environment.

- 5 stars Hotel without good air-conditioner - Not providing convenient room and comfort to the guests. - Staff Hotel not even solving guests complaint. - Air conditioner not running well, noisy room environment.

8

Peng

15. mai 2025

·

Overnattet 5 netter

Good breakfast. Nice environment. Clean place. The staff are nice. But the wifi is not working well.

Good breakfast. Nice environment. Clean place. The staff are nice. But the wifi is not working well.

10

Jade

6. juni 2025

·

Overnattet 2 netter

Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.

Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.

6

Matt

29. nov. 2024

·

Overnattet 2 netter

The Bathrooms need to be updated

The Bathrooms need to be updated

8

Tzu-hui

19. des. 2025

·

Overnattet 2 netter

入住2樓開窗看不到市景很失望，畢竟訂的是市景房，清潔人員陳松霞很棒，從住宿使用習慣協助調整房內用具，是優秀員工，很感謝他～

入住2樓開窗看不到市景很失望，畢竟訂的是市景房，清潔人員陳松霞很棒，從住宿使用習慣協助調整房內用具，是優秀員工，很感謝他～

8

Vincent

8. mars 2025

·

Overnattet 3 netter

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.

4

Benjamin

18. jan. 2026

·

Overnattet 1 natt

Dated, room felt like a sauna, nothing like a Sofitel should be

Dated, room felt like a sauna, nothing like a Sofitel should be

6

Hany

4. apr. 2025

·

Overnattet 3 netter

Old dated rooms and clean

Old dated rooms and clean

8

Hui Cheng

22. nov. 2024

·

Overnattet 3 netter

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

6

Ka Fai Joseph

30. nov. 2025

·

Overnattet 2 netter

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

Service

Servicen beskrives ofte som vennlig og hjelpsom, med ansatte som strekker seg langt for å hjelpe til. Noen gjester opplevde mangler eller uprofesjonelle øyeblikk, spesielt rundt bespisning og fakturering.

Relaterte gjesteomtaler

10

Jianlong

22. sep. 2023

·

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

4

JEAN

10. juni 2024

·

Overnattet 1 natt

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

10

Wee Hong

26. des. 2025

·

Overnattet 2 netter

Good service staff, environment, and location. One staff, Tim, provides absolutely good service to make sure we get our ride to our next destination smoothly.

Good service staff, environment, and location. One staff, Tim, provides absolutely good service to make sure we get our ride to our next destination smoothly.

4

Anaïs

26. juli 2025

·

Overnattet 1 natt

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

10

Tin Kin

23. juni 2025

·

Overnattet 2 netter

Excellent service. Value for money

Excellent service. Value for money

10

Haitian

23. jan. 2025

·

Overnattet 1 natt

Very nice location and great service👍

Very nice location and great service👍

10

Gregory

27. okt. 2024

·

Overnattet 3 netter

The staff were very helpful and accommodating. Highly recommended!

The staff were very helpful and accommodating. Highly recommended!

8

Debbie Miu Kwan

25. nov. 2025

·

Overnattet 4 netter

The room was great and the staff was always courteous.

The room was great and the staff was always courteous.

10

Huo

11. juni 2025

·

Overnattet 1 natt

They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!

They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!

10

Susan

29. juli 2024

·

Overnattet 2 netter

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

Beliggenhet

Fantastisk, gåavstand til West Lake og nær kollektivtransport. Trafikk eller fotgjengeroverganger kan være upraktiske til tider, spesielt for mindre mobile reisende.

Relaterte gjesteomtaler

10

Jianlong

22. sep. 2023

·

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

10

Minchuan

18. juli 2024

·

Overnattet 2 netter

Next to the Westlake, very easy to access. Central location

Next to the Westlake, very easy to access. Central location

10

Wei

4. okt. 2023

·

Overnattet 3 netter

The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.

The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.

8

Willy C.

3. jan. 2025

·

Overnattet 3 netter

5 minutes to West lake main entrance by just walking across underground . Descending stairs but by escalators in climbing back. Near shopping mall walk by 15 minutes. Malls have upper floor restaurants. Notable is Green Tea Chinese Restaurant with reasonably priced food.

5 minutes to West lake main entrance by just walking across underground . Descending stairs but by escalators in climbing back. Near shopping mall walk by 15 minutes. Malls have upper floor restaurants. Notable is Green Tea Chinese Restaurant with reasonably priced food.

10

Bradley

30. juni 2025

·

Overnattet 2 netter

Lovely hotel amazing location

Lovely hotel amazing location

10

Thu

16. sep. 2025

·

Overnattet 3 netter

Great location and service.

Great location and service.

8

seulki

1. juni 2025

·

Overnattet 4 netter

서호 바로앞에 있어서 좋음

서호 바로앞에 있어서 좋음

6

WEIRAN

9. okt. 2024

·

Overnattet 1 natt

Very inconvenient to cross to place of interest. Especially to elderly

Very inconvenient to cross to place of interest. Especially to elderly

10

Gail

18. juni 2024

·

Overnattet 2 netter

Convent location a block from West Lake, clean comfortable facility, would stay here again.

Convent location a block from West Lake, clean comfortable facility, would stay here again.

6

Ka Fai Joseph

30. nov. 2025

·

Overnattet 2 netter

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

Servering

Frokosten får ofte skryt for kvalitet og utvalg, men flere gjester fant variasjonen eller standarden under forventningene. Det ble rapportert om sporadiske serviceproblemer.

Relaterte gjesteomtaler

10

zengqin

22. feb. 2026

·

Overnattet 4 netter

客房很整潔，但是早餐多樣性不夠，住的幾天都是一樣的。

客房很整潔，但是早餐多樣性不夠，住的幾天都是一樣的。

10

Arnaldo

29. mars 2025

·

Overnattet 3 netter

Very well located, clean, good breakfast

Very well located, clean, good breakfast

4

JEAN

10. juni 2024

·

Overnattet 1 natt

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

10

SANGHO

23. nov. 2025

·

Overnattet 2 netter

객실, 침구 다 깨끗하고 조식도 맛있어요

객실, 침구 다 깨끗하고 조식도 맛있어요

4

Anaïs

26. juli 2025

·

Overnattet 1 natt

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

10

Jie

2. aug. 2025

·

Overnattet 7 netter

Excellent hotel with great buffet breakfast and very friendly hotel staff

Excellent hotel with great buffet breakfast and very friendly hotel staff

8

JUNGHYUN

29. okt. 2025

·

Overnattet 4 netter

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

8

Hui Cheng

22. nov. 2024

·

Overnattet 3 netter

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

6

Ka Fai Joseph

30. nov. 2025

·

Overnattet 2 netter

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

10

Susan

29. juli 2024

·

Overnattet 2 netter

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.

Var dette til hjelp?

KI-generert oppsummering basert på nylige gjesteomtaler

6

edwin

for 2 uker siden

·

Overnattet 1 natt

Voor mij was het bed veel te hard, de rest was niks op aan te merken

Voor mij was het bed veel te hard, de rest was niks op aan te merken

8

yongchul

for 3 uker siden

·

Overnattet 3 netter

주변 상점 괞찬아요 그리고 객실이 깨끗합니다.

주변 상점 괞찬아요 그리고 객실이 깨끗합니다.

6

Mary

for 3 uker siden

·

Overnattet 5 netter

Hotel is dated and due for an upgrade. The pool is small and old. Unsmiling reception and poor first impression as we discovered the aircon was faulty after unpacking then the safe didn’t work after we changed rooms. Spoken English is limited. However, breakfast was really great with a huge selection of dishes. Good location close to West Lake but underpass to reach it has many steep stairs.

Hotel is dated and due for an upgrade. The pool is small and old. Unsmiling reception and poor first impression as we discovered the aircon was faulty after unpacking then the safe didn’t work after we changed rooms. Spoken English is limited. However, breakfast was really great with a huge selection of dishes. Good location close to West Lake but underpass to reach it has many steep stairs.

2

Chun Hoe

for 3 uker siden

·

Overnattet 2 netter

It’s a very very old purely maintained hotel. Super disappointed with my stay.

It’s a very very old purely maintained hotel. Super disappointed with my stay.

10

Giulio

21. aug. 2026

·

Overnattet 2 netter

Albergo di lusso a due passi dal Lago Occidentale e a distanza pedonale (10-15 minuti) da due linee di metropolitana che collegano il centro di Hangzhou con l'aeroporto. Colazione strepitosa con una scelta infinita di opzioni dolci e salate.

Albergo di lusso a due passi dal Lago Occidentale e a distanza pedonale (10-15 minuti) da due linee di metropolitana che collegano il centro di Hangzhou con l'aeroporto. Colazione strepitosa con una scelta infinita di opzioni dolci e salate.

Eiendommens policyer

Innsjekkingsinstrukser

Alt du trenger å vite for en problemfri innsjekk.

Innsjekking

Utsjekking

Fra 14:00 til 00:00

Før 12:00

Sikkerhetsdepositum

Du må betale hele det refunderbare depositumet for dette stedet.

Kjekt å vite

Ytterligere retningslinjer og informasjon om dette overnattingsstedet.

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Ekstra tjenester du kan bestille.

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Umiddelbare KI-svar er basert på hotellinformasjonen

Priser for kommende datoer

september 2026

sø.	ma.	ti.	on.	to.	fr.	lø.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24 $101	25 $141	26 $130
27 $104	28 $92	29 $104	30 $99

oktober 2026

Rimeligere

Dyrere

Gjennomsnittspris per natt på tvers av tilbud, inkludert avgifter og gebyrer.

Priser i USD for 2 gjester oppdateres daglig.

2026-09-24: 100.5292198491211USD
2026-09-25: 141.4156563848877USD
2026-09-26: 130.34549117437746USD
2026-09-27: 104.00022309112549USD
2026-09-28: 92.18877274731446USD
2026-09-29: 103.66029383447267USD
2026-09-30: 99.2717358803711USD
2026-10-01: 142.19283590930178USD
2026-10-02: 163.2829256062012USD
2026-10-03: 164.8354100930176USD
2026-10-04: 153.59694219226074USD
2026-10-05: 133.08338445629883USD
2026-10-06: 110.89234539715576USD
2026-10-07: 110.89234539715576USD
2026-10-08: 110.89234539715576USD
2026-10-09: 111.03996715557862USD
2026-10-10: 110.89234539715576USD
2026-10-11: 110.89234539715576USD
2026-10-12: 124.75388965661622USD
2026-10-13: 149.42555571862795USD
2026-10-14: 161.68656248266603USD
2026-10-15: 161.68656248266603USD
2026-10-16: 189.9656669227295USD
2026-10-17: 146.7655175098877USD
2026-10-18: 138.61543391607668USD
2026-10-19: 124.75388965661622USD
2026-10-20: 161.68656248266603USD
2026-10-21: 161.82406507763673USD
2026-10-22: 145.27578745782472USD
2026-10-23: 142.18128478875732USD
2026-10-24: 152.6496461652832USD
2026-10-25: 117.95690137268068USD
2026-10-26: 126.9608479628296USD
2026-10-27: 141.06845452191163USD
2026-10-28: 155.1696823630371USD
2026-10-29: 141.01124566644287USD
2026-10-30: 141.01124566644287USD
2026-10-31: 155.1696823630371USD
2026-11-01: 126.90249354168702USD
2026-11-02: 126.9608479628296USD
2026-11-03: 126.9608479628296USD
2026-11-04: 126.9608479628296USD
2026-11-05: 126.9608479628296USD
2026-11-06: 126.9608479628296USD
2026-11-07: 141.01124566644287USD
2026-11-08: 113.81693984832765USD
2026-11-09: 126.9608479628296USD
2026-11-10: 126.9608479628296USD
2026-11-11: 126.9608479628296USD
2026-11-12: 126.91288173950196USD
2026-11-13: 128.32493028894044USD
2026-11-14: 141.06845452191163USD
2026-11-15: 126.9608479628296USD
2026-11-16: 126.9608479628296USD
2026-11-17: 126.9608479628296USD
2026-11-18: 126.9608479628296USD
2026-11-19: 126.9608479628296USD
2026-11-20: 126.9608479628296USD
2026-11-21: 140.80714404888917USD
2026-11-22: 126.9608479628296USD
2026-11-23: 126.9608479628296USD
2026-11-24: 126.9608479628296USD

En resepsjonist vil ta imot gjestene ved ankomst. Informasjon fra overnattingsstedet kan bli oversatt ved hjelp av automatiserte oversettelsesverktøy. Dette overnattingsstedets spa er ikke tilgjengelig inntil videre.

Du må betale følgende refunderbart innskudd.

Deposit: CNY 500 per accommodation, per night

Det kan pålegges avgifter for ekstra personer, og denne avgiften kan variere avhengig av overnattingsstedets egne regler
Legitimasjon med bilde utstedt av offentlig myndighet samt kredittkort, debetkort eller depositum i kontanter kan være påkrevd ved innsjekking, i tilfelle det skulle oppstå uforutsette utgifter
Spesielle forespørsler avhenger av tilgjengelighet ved innsjekking og kan koste ekstra. Spesielle forespørsler kan ikke garanteres oppfylt
Dette overnattingsstedet godtar debetkort og kontanter
Overnattingsstedet har følgende sikkerhetstiltak: brannslukningsapparat, røykvarsler, sikkerhetssystem, førstehjelpsskrin og vindusgitter
Dette overnattingsstedet bekrefter at det følger renholds- og desinfeksjonspraksisene fra ALLSAFE (Accor Hotels)
Merk at kulturelle normer og regler for gjester kan variere avhengig av land og overnattingssted. Det er overnattingsstedet som har bestemt reglene som er oppgitt

Personlige engangsprodukter, som tannbørste, tannkrem, kam, såpe, sjampo og tøfler, er tilgjengelige på forespørsel.

Svømmebassenget er tilgjengelig mellom kl. 12.00 og kl. 20.00.
Spabehandlinger må forhåndsbestilles. Bestilling kan foretas ved å kontakte dette hotellet før ankomst ved hjelp av kontaktopplysningene i bestillingsbekreftelsen.
Ett barn som er 11 år eller yngre, kan bo uten ekstra kostnader på rommet til sine foreldre/foresatte (uten ekstraseng).
Overnattingsstedet har rom som ligger vegg i vegg. Disse er imidlertid avhengige av tilgjengelighet. Du kan be om tilstøtende rom ved å kontakte overnattingsstedet på telefonnummeret som du finner i bestillingsbekreftelsen.
Ingen dyr, inkludert servicedyr, er tillatt på dette overnattingsstedet.
Man trenger ikke bil for å komme seg til og fra dette overnattingsstedet.

Pris for frokostbuffé: ca. CNY 188 per person
Avgift for flyplasstransport per voksen: 550 CNY (én vei)
Avgift for ekstraseng: 288.0 CNY per natt

Listen ovenfor er ikke fullstendig. Det kan hende at gebyrer og depositum ikke inkluderer skatter og avgifter, og det tas forbehold om endringer.