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Sofitel Hangzhou Westlake

US$ 107

/ noite

Média para setembro

Sofitel Hangzhou Westlake - Image 1

Sofitel Hangzhou Westlake - Quarto

Sofitel Hangzhou Westlake - Quarto

Sofitel Hangzhou Westlake - Vista do quarto

Sofitel Hangzhou Westlake - Piscina

Preços para Sofitel Hangzhou Westlake

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US$ 107

/ noite

Média para setembro

Média de preços por mês

Em Sofitel Hangzhou Westlake, a diária custa em média US$ 107 no mês mais barato (janeiro) e US$ 137 no mês mais caro (maio), com base nos últimos 12 meses.

Preço médio da diária em Sofitel Hangzhou Westlake por mês, últimos 12 meses (USD)
Mês	Preço médio
janeiro	US$ 107
fevereiro	US$ 112
março	US$ 117
abril	US$ 133
maio	US$ 137
junho	US$ 125
julho	US$ 121
agosto	US$ 121
setembro	US$ 107
outubro	US$ 127
novembro	US$ 119
dezembro	US$ 114

Mais caro: maio (aprox. US$ 137)

Mais barato: janeiro (aprox. US$ 107)

Sobre esta propriedade

Presenteie-se com uma visita ao spa, que oferece massagens, tratamentos para o corpo e tratamentos faciais. Se estiver a fim de recreação, encontrará uma piscina interna, uma sauna seca e uma academia aberta 24 horas. Este hotel também ofer...

Comodidades

Presenteie-se com uma visita ao spa, que oferece massagens, tratamentos para o corpo e tratamentos faciais. Se estiver a fim de recreação, encontrará uma piscina interna, uma sauna seca e uma academia aberta 24 horas. Este hotel também oferece Wi-Fi de cortesia, serviços de concierge e loja de presentes/banca de jornal.

Comodidades

As comodidades presentes incluem acesso grátis à internet com fio, um business center e check-in expresso. Mediante uma sobretaxa, há serviço de traslado de/para o aeroporto (disponível 24 horas) e estacionamento grátis sem manobrista no local.

Jantar

Saboreie uma especialidade do Yong Jin Ge, um dos 3 restaurantes neste hotel, ou hospede-se no local e aproveite o serviço de quarto 24 horas. Há também petiscos disponíveis na cafeteria. Feche o fia com uma bebida refrescante em um bar/lounge. Há café da manhã (buffet) disponível diariamente, entre 6h30 e 10h30, mediante uma taxa.

Quartos

Sinta-se em casa em um de nossos 233 quartos com geladeiras e TVs LCD. Sua cama apresenta edredons de pluma e roupas de cama premium. A propriedade oferece acesso à internet com e sem fio de cortesia para navegar na web e TVs com canais via satélite para a sua diversão. Banheiros possuem produtos de toalete de grife e secadores de cabelo.

Localização

Sofitel Hangzhou Westlake fica no centro de Hangzhou, a 5 minutos de caminhada de West Lake e a 3 minutos de carro de Ponte Quebrada. Este hotel de luxo fica a 3,5 km de Praça Wulin e a 3,6 km de Hangzhou China Silk Town.

Lugares próximos

West Lake(0.3 milhas)
Westlake Yintai Commercial Center(0.3 milhas)
No.2 Park(0.5 milhas)
Qinghefang Old Street(0.6 milhas)
Wushan Square(0.6 milhas)
Xihu Tiandi(0.6 milhas)
Chenghuang Pavilion(0.6 milhas)
Museu de Arte em Bronze Zhu Bingren(0.6 milhas)
Antiga residência de Hu Xueyan(0.7 milhas)
Liulang Wenying Park(0.7 milhas)
Museu de História de Hangzhou(0.7 milhas)
Museu da Medicina Tradicional Chinesa(0.7 milhas)
Academia de Artes da China(0.8 milhas)
Mesquita da Fênix(0.9 milhas)
Mercado noturno de Wushan(0.9 milhas)
O aeroporto mais próximo para chegar a Sofitel Hangzhou Westlake fica em Aeroporto Internacional de Xiaoshan (HGH)(23.1 milhas)

Estacionamento
Restaurante
Piscina
Centro de negócios
Serviço de quarto
Balcão de turismo

Localização

333 Westlake Avenue, Shangcheng District, Hangzhou, China

West Lake (0.3 milhas)

Westlake Yintai Commercial Center (0.3 milhas)

No.2 Park (0.5 milhas)

Qinghefang Old Street (0.6 milhas)

Wushan Square (0.6 milhas)

Xihu Tiandi (0.6 milhas)

Mais informações sobre a localização

Opções de quarto

8

Quarto superluxo, 1 cama King, vista para a cidade

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

484 ft²

Ar condicionado

Wi-Fi (gratuito)

Banheira de imersão profunda

5

Quarto superior, 2 camas de solteiro

Detalhes do quarto

2 Camas De Solteiro

Acomoda 2

377 ft²

Ar condicionado

Wi-Fi (gratuito)

Geladeira

5

Quarto superior, 2 camas de solteiro, vista para a cidade

Detalhes do quarto

2 Camas De Solteiro

Acomoda 2

377 ft²

Ar condicionado

Wi-Fi (gratuito)

Geladeira

9

Quarto superluxo, 1 cama King

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

484 ft²

Ar condicionado

Wi-Fi (gratuito)

Banheira de imersão profunda

12

Suíte, 1 cama King (Prestige)

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

861 ft²

Área de refeição separada

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

5

Quarto superior, 1 cama King, vista para a cidade

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

377 ft²

Ar condicionado

Wi-Fi (gratuito)

Geladeira

6

Quarto superior, 1 cama King

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

377 ft²

Ar condicionado

Wi-Fi (gratuito)

Geladeira

9

Suíte júnior, 1 cama King

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

646 ft²

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

8

Quarto superluxo, 1 cama King, acesso ao Club Lounge

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

484 ft²

Ar condicionado

Wi-Fi (gratuito)

Banheira de imersão profunda

1

Quarto superluxo, 2 camas de solteiro

Detalhes do quarto

2 Camas De Solteiro

Acomoda 2

Ar condicionado

Wi-Fi (gratuito)

Geladeira

8

Quarto superluxo, 1 cama King, acesso ao Club Lounge, vista para a cidade

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

484 ft²

Ar condicionado

Wi-Fi (gratuito)

Banheira de imersão profunda

Avaliações dos hóspedes sobre Sofitel Hangzhou Westlake

8.3

Muito bom

Com base em 721 avaliações verificadas

Quem se hospeda aqui?

Negócios

36%

Casal

22%

Famílias

25%

Grupos

9%

Viajantes individuais

6%

Opinião dos hóspedes

Resumo gerado por IA com base em avaliações recentes dos hóspedes

No Sofitel Hangzhou Westlake, viajantes elogiam consistentemente a localização central, perto do Lago Oeste, e o atendimento geralmente amigável, ao mesmo tempo em que observam instalações datadas e alguns problemas de manutenção nos quartos ou com o ar-condicionado. A limpeza costuma ser boa e a qualidade do café da manhã varia de excelente a irregular.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Opinião dos hóspedes

No Sofitel Hangzhou Westlake, viajantes elogiam consistentemente a localização central, perto do Lago Oeste, e o atendimento geralmente amigável, ao mesmo tempo em que observam instalações datadas e alguns problemas de manutenção nos quartos ou com o ar-condicionado. A limpeza costuma ser boa e a qualidade do café da manhã varia de excelente a irregular.

Muitos acham os quartos espaçosos e confortáveis, embora o Wi-Fi, os colchões e os banheiros possam decepcionar devido à idade ou desgaste. O acesso ao lago é fácil, mas o trânsito ou as travessias podem ser inconvenientes para alguns hóspedes. Espere uma base conveniente com um serviço cortês em um hotel mais antigo, mas bem conservado.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Comodidades

As instalações e áreas comuns parecem desatualizadas e abaixo do padrão de cinco estrelas para alguns, embora a manutenção seja geralmente aceitável.

Avaliações dos hóspedes relacionadas

10

Masato

7 de mai. de 2023

·

Hospedou-se por 2 noites

プライベートなプールで家族と遊べる

プライベートなプールで家族と遊べる

4

JEAN

10 de jun. de 2024

·

Hospedou-se por 1 noite

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

10

Jade

6 de jun. de 2025

·

Hospedou-se por 2 noites

Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.

Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.

4

Youzhu

25 de out. de 2022

·

Hospedou-se por 1 noite

设施过于老旧不推荐

设施过于老旧不推荐

4

Anaïs

26 de jul. de 2025

·

Hospedou-se por 1 noite

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

8

Yang

18 de dez. de 2024

·

Hospedou-se por 4 noites

Good location, but facilities a bit old.

Good location, but facilities a bit old.

8

JUNGHYUN

29 de out. de 2025

·

Hospedou-se por 4 noites

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

4

Benjamin

18 de jan. de 2026

·

Hospedou-se por 1 noite

Dated, room felt like a sauna, nothing like a Sofitel should be

Dated, room felt like a sauna, nothing like a Sofitel should be

10

Huo

11 de jun. de 2025

·

Hospedou-se por 1 noite

They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!

They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!

6

Ka Fai Joseph

30 de nov. de 2025

·

Hospedou-se por 2 noites

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Limpeza

Os quartos são geralmente muito limpos e bem cuidados, com a arrumação frequentemente elogiada. Alguns hóspedes notaram falhas e pequenos problemas de manutenção no banheiro.

Avaliações dos hóspedes relacionadas

10

Jianlong

22 de set. de 2023

·

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

10

zengqin

22 de fev. de 2026

·

Hospedou-se por 4 noites

客房很整潔，但是早餐多樣性不夠，住的幾天都是一樣的。

客房很整潔，但是早餐多樣性不夠，住的幾天都是一樣的。

10

Arnaldo

29 de mar. de 2025

·

Hospedou-se por 3 noites

Very well located, clean, good breakfast

Very well located, clean, good breakfast

10

Wei

4 de out. de 2023

·

Hospedou-se por 3 noites

The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.

The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.

10

Kwok Wing

1 de dez. de 2025

·

Hospedou-se por 2 noites

Clean room! Polite staff!

Clean room! Polite staff!

10

SANGHO

23 de nov. de 2025

·

Hospedou-se por 2 noites

객실, 침구 다 깨끗하고 조식도 맛있어요

객실, 침구 다 깨끗하고 조식도 맛있어요

8

Vincent

8 de mar. de 2025

·

Hospedou-se por 3 noites

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.

8

JUNGHYUN

29 de out. de 2025

·

Hospedou-se por 4 noites

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

6

Kim Hua

31 de dez. de 2023

·

Hospedou-se por 4 noites

The housekeeping was not met. The cups weren’t washed. The beds weren’t tided properly. Some of our rubbish was also not cleared away. The service was not what we expected based on the reviews.

The housekeeping was not met. The cups weren’t washed. The beds weren’t tided properly. Some of our rubbish was also not cleared away. The service was not what we expected based on the reviews.

8

Hui Cheng

22 de nov. de 2024

·

Hospedou-se por 3 noites

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Quartos

Os quartos costumam ser espaçosos e confortáveis, mas muitos notam uma decoração datada e desgaste, com alguns banheiros precisando de reforma. Os relatos incluem ar-condicionado fraco, colchões irregulares, vistas limitadas nos andares inferiores e Wi-Fi ocasionalmente instável.

Avaliações dos hóspedes relacionadas

2

CHEE YEN

9 de abr. de 2024

·

Hospedou-se por 3 noites

- 5 stars Hotel without good air-conditioner - Not providing convenient room and comfort to the guests. - Staff Hotel not even solving guests complaint. - Air conditioner not running well, noisy room environment.

- 5 stars Hotel without good air-conditioner - Not providing convenient room and comfort to the guests. - Staff Hotel not even solving guests complaint. - Air conditioner not running well, noisy room environment.

8

Peng

15 de mai. de 2025

·

Hospedou-se por 5 noites

Good breakfast. Nice environment. Clean place. The staff are nice. But the wifi is not working well.

Good breakfast. Nice environment. Clean place. The staff are nice. But the wifi is not working well.

10

Jade

6 de jun. de 2025

·

Hospedou-se por 2 noites

Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.

Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.

6

Matt

29 de nov. de 2024

·

Hospedou-se por 2 noites

The Bathrooms need to be updated

The Bathrooms need to be updated

8

Tzu-hui

19 de dez. de 2025

·

Hospedou-se por 2 noites

入住2樓開窗看不到市景很失望，畢竟訂的是市景房，清潔人員陳松霞很棒，從住宿使用習慣協助調整房內用具，是優秀員工，很感謝他～

入住2樓開窗看不到市景很失望，畢竟訂的是市景房，清潔人員陳松霞很棒，從住宿使用習慣協助調整房內用具，是優秀員工，很感謝他～

8

Vincent

8 de mar. de 2025

·

Hospedou-se por 3 noites

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.

4

Benjamin

18 de jan. de 2026

·

Hospedou-se por 1 noite

Dated, room felt like a sauna, nothing like a Sofitel should be

Dated, room felt like a sauna, nothing like a Sofitel should be

6

Hany

4 de abr. de 2025

·

Hospedou-se por 3 noites

Old dated rooms and clean

Old dated rooms and clean

8

Hui Cheng

22 de nov. de 2024

·

Hospedou-se por 3 noites

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

6

Ka Fai Joseph

30 de nov. de 2025

·

Hospedou-se por 2 noites

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Serviço

O serviço é frequentemente descrito como atencioso e prestativo, com a equipe se esforçando para ajudar. Alguns hóspedes relataram falhas ou momentos pouco profissionais, especialmente em relação ao restaurante e à cobrança.

Avaliações dos hóspedes relacionadas

10

Jianlong

22 de set. de 2023

·

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

4

JEAN

10 de jun. de 2024

·

Hospedou-se por 1 noite

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

10

Wee Hong

26 de dez. de 2025

·

Hospedou-se por 2 noites

Good service staff, environment, and location. One staff, Tim, provides absolutely good service to make sure we get our ride to our next destination smoothly.

Good service staff, environment, and location. One staff, Tim, provides absolutely good service to make sure we get our ride to our next destination smoothly.

4

Anaïs

26 de jul. de 2025

·

Hospedou-se por 1 noite

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

10

Tin Kin

23 de jun. de 2025

·

Hospedou-se por 2 noites

Excellent service. Value for money

Excellent service. Value for money

10

Haitian

23 de jan. de 2025

·

Hospedou-se por 1 noite

Very nice location and great service👍

Very nice location and great service👍

10

Gregory

27 de out. de 2024

·

Hospedou-se por 3 noites

The staff were very helpful and accommodating. Highly recommended!

The staff were very helpful and accommodating. Highly recommended!

8

Debbie Miu Kwan

25 de nov. de 2025

·

Hospedou-se por 4 noites

The room was great and the staff was always courteous.

The room was great and the staff was always courteous.

10

Huo

11 de jun. de 2025

·

Hospedou-se por 1 noite

They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!

They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!

10

Susan

29 de jul. de 2024

·

Hospedou-se por 2 noites

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Localização

Localização excelente e convidativa para caminhadas, diretamente em frente ao Lago Oeste e perto do transporte público. O trânsito ou as travessias de pedestres podem ser inconvenientes às vezes, especialmente para viajantes com mobilidade reduzida.

Avaliações dos hóspedes relacionadas

10

Jianlong

22 de set. de 2023

·

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

10

Minchuan

18 de jul. de 2024

·

Hospedou-se por 2 noites

Next to the Westlake, very easy to access. Central location

Next to the Westlake, very easy to access. Central location

10

Wei

4 de out. de 2023

·

Hospedou-se por 3 noites

The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.

The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.

8

Willy C.

3 de jan. de 2025

·

Hospedou-se por 3 noites

5 minutes to West lake main entrance by just walking across underground . Descending stairs but by escalators in climbing back. Near shopping mall walk by 15 minutes. Malls have upper floor restaurants. Notable is Green Tea Chinese Restaurant with reasonably priced food.

5 minutes to West lake main entrance by just walking across underground . Descending stairs but by escalators in climbing back. Near shopping mall walk by 15 minutes. Malls have upper floor restaurants. Notable is Green Tea Chinese Restaurant with reasonably priced food.

10

Bradley

30 de jun. de 2025

·

Hospedou-se por 2 noites

Lovely hotel amazing location

Lovely hotel amazing location

10

Thu

16 de set. de 2025

·

Hospedou-se por 3 noites

Great location and service.

Great location and service.

8

seulki

1 de jun. de 2025

·

Hospedou-se por 4 noites

서호 바로앞에 있어서 좋음

서호 바로앞에 있어서 좋음

6

WEIRAN

9 de out. de 2024

·

Hospedou-se por 1 noite

Very inconvenient to cross to place of interest. Especially to elderly

Very inconvenient to cross to place of interest. Especially to elderly

10

Gail

18 de jun. de 2024

·

Hospedou-se por 2 noites

Convent location a block from West Lake, clean comfortable facility, would stay here again.

Convent location a block from West Lake, clean comfortable facility, would stay here again.

6

Ka Fai Joseph

30 de nov. de 2025

·

Hospedou-se por 2 noites

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Jantar

O café da manhã frequentemente recebe elogios pela qualidade e variedade, mas vários hóspedes acharam a variedade ou o padrão abaixo das expectativas. Problemas ocasionais de serviço foram relatados.

Avaliações dos hóspedes relacionadas

10

zengqin

22 de fev. de 2026

·

Hospedou-se por 4 noites

客房很整潔，但是早餐多樣性不夠，住的幾天都是一樣的。

客房很整潔，但是早餐多樣性不夠，住的幾天都是一樣的。

10

Arnaldo

29 de mar. de 2025

·

Hospedou-se por 3 noites

Very well located, clean, good breakfast

Very well located, clean, good breakfast

4

JEAN

10 de jun. de 2024

·

Hospedou-se por 1 noite

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

10

SANGHO

23 de nov. de 2025

·

Hospedou-se por 2 noites

객실, 침구 다 깨끗하고 조식도 맛있어요

객실, 침구 다 깨끗하고 조식도 맛있어요

4

Anaïs

26 de jul. de 2025

·

Hospedou-se por 1 noite

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

10

Jie

2 de ago. de 2025

·

Hospedou-se por 7 noites

Excellent hotel with great buffet breakfast and very friendly hotel staff

Excellent hotel with great buffet breakfast and very friendly hotel staff

8

JUNGHYUN

29 de out. de 2025

·

Hospedou-se por 4 noites

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

8

Hui Cheng

22 de nov. de 2024

·

Hospedou-se por 3 noites

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

6

Ka Fai Joseph

30 de nov. de 2025

·

Hospedou-se por 2 noites

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

10

Susan

29 de jul. de 2024

·

Hospedou-se por 2 noites

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

6

edwin

há 2 semanas

·

Hospedou-se por 1 noite

Voor mij was het bed veel te hard, de rest was niks op aan te merken

Voor mij was het bed veel te hard, de rest was niks op aan te merken

8

yongchul

há 3 semanas

·

Hospedou-se por 3 noites

주변 상점 괞찬아요 그리고 객실이 깨끗합니다.

주변 상점 괞찬아요 그리고 객실이 깨끗합니다.

6

Mary

há 3 semanas

·

Hospedou-se por 5 noites

Hotel is dated and due for an upgrade. The pool is small and old. Unsmiling reception and poor first impression as we discovered the aircon was faulty after unpacking then the safe didn’t work after we changed rooms. Spoken English is limited. However, breakfast was really great with a huge selection of dishes. Good location close to West Lake but underpass to reach it has many steep stairs.

Hotel is dated and due for an upgrade. The pool is small and old. Unsmiling reception and poor first impression as we discovered the aircon was faulty after unpacking then the safe didn’t work after we changed rooms. Spoken English is limited. However, breakfast was really great with a huge selection of dishes. Good location close to West Lake but underpass to reach it has many steep stairs.

2

Chun Hoe

há 3 semanas

·

Hospedou-se por 2 noites

It’s a very very old purely maintained hotel. Super disappointed with my stay.

It’s a very very old purely maintained hotel. Super disappointed with my stay.

10

Giulio

21 de ago. de 2026

·

Hospedou-se por 2 noites

Albergo di lusso a due passi dal Lago Occidentale e a distanza pedonale (10-15 minuti) da due linee di metropolitana che collegano il centro di Hangzhou con l'aeroporto. Colazione strepitosa con una scelta infinita di opzioni dolci e salate.

Albergo di lusso a due passi dal Lago Occidentale e a distanza pedonale (10-15 minuti) da due linee di metropolitana che collegano il centro di Hangzhou con l'aeroporto. Colazione strepitosa con una scelta infinita di opzioni dolci e salate.

Políticas da propriedade

Instruções de check-in

Tudo o que você precisa saber para um check-in tranquilo.

Check-in

Checkout

De 14:00 a 00:00

Antes de 12:00

Depósito de segurança

Você será obrigado a pagar o depósito totalmente reembolsável para esta propriedade.

Informações importantes

Políticas adicionais e informações sobre esta propriedade.

Extras opcionais

Serviços adicionais pagos que você pode solicitar.

Tem uma pergunta?

As respostas instantâneas de IA são baseadas em informações do hotel

Preços para próximas datas

setembro 2026

outubro 2026

Mais barato

Mais caro

Preço médio por noite entre as ofertas, com impostos e taxas.

Preços em USD para 2 hóspedes, atualizados diariamente.

2026-09-24: 100.54026689959717USD
2026-09-25: 141.43119640296936USD
2026-09-26: 130.3598147036209USD
2026-09-27: 104.01165156650544USD
2026-09-28: 92.19890327481079USD
2026-09-29: 103.6716849553833USD
2026-09-30: 99.28264474725341USD
2026-10-01: 142.2084613308258USD
2026-10-02: 163.30086859555053USD
2026-10-03: 164.85352368325806USD
2026-10-04: 153.613820799057USD
2026-10-05: 133.09800884976195USD
2026-10-06: 110.90453124062347USD
2026-10-07: 110.90453124062347USD
2026-10-08: 110.90453124062347USD
2026-10-09: 111.05216922104646USD
2026-10-10: 110.90453124062347USD
2026-10-11: 110.90453124062347USD
2026-10-12: 124.76759873063659USD
2026-10-13: 149.44197593614197USD
2026-10-14: 161.70433004934694USD
2026-10-15: 161.70433004934694USD
2026-10-16: 189.98654205052185USD
2026-10-17: 146.78164541859437USD
2026-10-18: 138.63066622064972USD
2026-10-19: 124.76759873063659USD
2026-10-20: 161.70433004934694USD
2026-10-21: 161.8418477543335USD
2026-10-22: 145.29175166165925USD
2026-10-23: 142.19690894094086USD
2026-10-24: 152.66642067471312USD
2026-10-25: 117.96986353279114USD
2026-10-26: 126.97479955718231USD
2026-10-27: 141.0839563863449USD
2026-10-28: 155.18673379660035USD
2026-10-29: 141.02674124425508USD
2026-10-30: 141.02674124425508USD
2026-10-31: 155.18673379660035USD
2026-11-01: 126.91643872353363USD
2026-11-02: 126.97479955718231USD
2026-11-03: 126.97479955718231USD
2026-11-04: 126.97479955718231USD
2026-11-05: 126.97479955718231USD
2026-11-06: 126.97479955718231USD
2026-11-07: 141.02674124425508USD
2026-11-08: 113.82944707241059USD
2026-11-09: 126.97479955718231USD
2026-11-10: 126.97479955718231USD
2026-11-11: 126.97479955718231USD
2026-11-12: 126.92682806289673USD
2026-11-13: 128.33903178086854USD
2026-11-14: 141.0839563863449USD
2026-11-15: 126.97479955718231USD
2026-11-16: 126.97479955718231USD
2026-11-17: 126.97479955718231USD
2026-11-18: 126.97479955718231USD
2026-11-19: 126.97479955718231USD
2026-11-20: 126.97479955718231USD
2026-11-21: 140.8226171981888USD
2026-11-22: 126.97479955718231USD
2026-11-23: 126.97479955718231USD
2026-11-24: 126.97479955718231USD

A equipe da recepção vai receber os hóspedes no momento da chegada. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução. O spa desta propriedade não estará disponível até novo aviso.

Você será obrigado a pagar o seguinte depósito totalmente reembolsável.

Deposit: CNY 500 per accommodation, per night

Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
Esta propriedade aceita cartões de crédito, cartões de débito e dinheiro.
Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio, detector de fumaça, sistema de segurança, kit de primeiros socorros e grades para janelas
A acomodação afirma que segue as orientações de limpeza e higienização indicadas por ALLSAFE (Accor Hotels).
As normas culturais e políticas de hóspedes podem variar conforme o país e a propriedade. As políticas listadas são fornecidas pela propriedade.

Itens pessoais descartáveis, como escova e pasta de dentes, pente, sabonete, xampu e chinelos, estão disponíveis mediante solicitação.

Acesso à piscina permitido entre meio-dia e 20h.
É necessário reservar os seguintes serviços: tratamentos de spa. As reservas podem ser feitas contatando hotel antes da viagem usando as informações para contato fornecidas na confirmação da reserva.
Uma criança de até 11 anos de idade tem estadia gratuita quando ocupa o quarto dos pais ou guardiães, usando as camas existentes.
A propriedade possui quartos conectados ou adjacentes, que podem ser solicitados entrando-se em contato diretamente com a propriedade, através do número fornecido na confirmação da reserva.
É proibida a entrada de animais, inclusive cães-guia, nesta propriedade.
Não há necessidade de carro para o transporte de/para a propriedade.

Taxa de café da manhã com buffet: CNY 188 por pessoa
Taxa de traslado de/para o aeroporto: CNY 550 por veículo (só ida)
Taxa para cama dobrável: CNY 288.0 por diária

A lista acima pode estar incompleta. As taxas e os depósitos podem não incluir impostos e estão sujeitos a mudanças.