Name: SO/ Auckland
Address: 67 Customs Street East, Auckland, Region Auckland, NZ
Price range: 163 $–343 $ per night
Rating: 8.68

Was Gäste sagen

Im SO/ Auckland loben Gäste die zentrale Lage, das moderne Design und das freundliche Personal. Viele genießen die Rooftop-Bar und die Wellness-Einrichtungen. Häufig wird auch auf komfortable Zimmer und Betten hingewiesen, wobei einige Gäste Lärm auf den unteren Etagen und ungewöhnliche Raumaufteilungen erwähnen.

Die Sauberkeit ist generell hoch, obwohl einige Bewertungen auf Versäumnisse beim Reinigungsservice oder auf bauliche bzw. technische Probleme wie Warmwasserunterbrechungen oder eine Lift-Panne hinweisen. Das gastronomische Angebot wird für Frühstück und Abendessen gut bewertet, jedoch erwähnen einige Gäste eingeschränkte Öffnungszeiten und uneinheitliche Erfahrungen. Erwarten Sie einen stilvollen Aufenthalt mit ansprechenden Annehmlichkeiten und einigen möglichen Unannehmlichkeiten.

Ausstattung

Sauberkeit

Zimmer

Service

Lage

Gastronomie

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Ausstattung

Gäste heben häufig die Rooftop-Bar sowie den Pool, Spa- und Fitnessbereich hervor. Einige Bewertungen erwähnen Bau- oder Wartungsprobleme während des Aufenthalts.

Ähnliche Gästebewertungen

10

madelaine

19. Jan. 2025

·

Aufenthalt für 2 Nächte

Fantastic hotel we booked four rooms for two couples two children and an infant and a parent. The rooms were fantastic enjoyed all the services including the pool buffet breakfast. Our only complaint was the green lights in the room are a little bit of a night.

4

Melissa

1. Mai 2025

·

Aufenthalt für 2 Nächte

We had issues on our last day at the hotel as the lift broke down. None of the staff had a back up plan. No stairs which is not good encase of a fire 🔥. The breakfast was terrible. Only hot food was the omelet. Had to ask twice for a cup of tea. The room hadn't been cleaned properly as found a lighter and cigarette butt . The bath in the room was amazing. Its a wacky hotel the decor in the lobby cool. The pool and gym amazing. But not worth the stay. Better hotels in Auckland city. To choose from. I was very disappointed in my stay.

10

randall

30. März 2025

·

Aufenthalt für 6 Nächte

A great staff! a good gym and a spa tub that was nice and hot! the daily breakfasts were very good the room was kept clean every day and an easy walk to shops and restaurants if i return to Auckland i will definitely stay here again!

10

David

9. Nov. 2025

·

Aufenthalt für 2 Nächte

Lovely weekend away with our adult children. Fabulous location. Rooms beautiful and really enjoyed the rooftop bar.

10

Kerstin

16. März 2025

·

Aufenthalt für eine Nacht

We stayed only one night and could not use all the great amenities. Dinner at the hotel was great. The room was spacious, clean, and very nicely designed. The hotel had a technical issue which could not be fixed during our stay and affected all rooms. The management however compensated us in a great and interesting way which was an amazing way to apologize for the inconvenience. Will we come back? Definitely! We still need to ise the spa, the pool, the gym, and many more amenities.

8

Jessica

13. Mai 2024

·

Aufenthalt für 8 Nächte

Nice hotel with really nice facilities. The only downside is that the rooms are too dark with black walls and not good lighting. There’s no chrome cast which is a bit annoying. Other than that the gym is good, and the spa area is amazing!

8

Francois

8. Sept. 2024

·

Aufenthalt für eine Nacht

Pool/spa and rooftop bar are great. Rooms on level 2 are a bit noisy (traffic on custom st). Best to be on higher levels.

10

Elliot

13. Nov. 2025

·

Aufenthalt für eine Nacht

Room was modern and clean. Rooftop bar awesome and great staff. Hotel staff were very helpful

10

Reiner

6. Sept. 2025

·

Aufenthalt für 4 Nächte

Sehr schönes Hotel, elegant eingerichtet mit einem super Restaurant. Sehr zu empfehlen, auch gibt es im Top Floor eine sehr ansprechende Bar/Disco.

10

Brant

19. Sept. 2025

·

Aufenthalt für 3 Nächte

The hotel itself is very modern. While you may wait for your room go to the pool, sauna and hot tub or the gym downstairs. One odd thing, no house phone to call front desk anywhere on the level. Very nice room, bed was solid and location is good. Rooftop bar overlooking harbor on 16. One pro tip, go to dinner by 8, things close early in this neighborhood.

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Sauberkeit

Die allgemeine Sauberkeit und der Reinigungsservice werden gelobt, wobei die Zimmer oft als sauber beschrieben werden. Einige Gäste berichteten von Mängeln wie versäumter Reinigung, staubigen Bereichen oder Problemen mit der Sauberkeit im Pool- und Saunabereich.

Ähnliche Gästebewertungen

6

Ellen

10. Mai 2023

·

Aufenthalt für 4 Nächte

Stayed at SO/ twice - both for work as it's close to my office. Overall, their services were satisfactory, however I found them to be quite inconsistent. The first time I stayed there I had booked a "City View Room", but they put me on an accessible room on level 2, looking directly at the carpark. It was dark and unpleasant with no bathtub. After complaining to the front desk, they moved me to a better room on level 14 the next day. On my second stay, they had completely forgotten to service my room one night - by the time I got back it was too late for it to be serviced. I found the quality of the fit-out quite poor and inconvenient - the basin leaks at the bottom, shower head doesn't stay in the holder, power plug is placed inside the drawer. It's a great location to be in, but I expected better service and quality of fit-out for a 5-star hotel.

4

Melissa

1. Mai 2025

·

Aufenthalt für 2 Nächte

We had issues on our last day at the hotel as the lift broke down. None of the staff had a back up plan. No stairs which is not good encase of a fire 🔥. The breakfast was terrible. Only hot food was the omelet. Had to ask twice for a cup of tea. The room hadn't been cleaned properly as found a lighter and cigarette butt . The bath in the room was amazing. Its a wacky hotel the decor in the lobby cool. The pool and gym amazing. But not worth the stay. Better hotels in Auckland city. To choose from. I was very disappointed in my stay.

10

Junior

7. Nov. 2025

·

Aufenthalt für 2 Nächte

Excellent stay. Clean, friendly staff, very boujee

8

Shannyn

29. Apr. 2023

·

Aufenthalt für 7 Nächte

Very unique style throughout the property.Comfortable bed althought the pillows were not so comfortable.Staff were mostly very friendly and helpful.We had a misunderstanding with the bar staff around RSA that could have been explained in a different manner.Pool and sauna was a nice touch but did lack cleaning due to staffing shortages.Overall, I enjoyed my stay but be prepared dining in So/ is more expensive.

10

James

16. Dez. 2022

·

Aufenthalt für eine Nacht

Comfortable clean.

10

Elliot

13. Nov. 2025

·

Aufenthalt für eine Nacht

Room was modern and clean. Rooftop bar awesome and great staff. Hotel staff were very helpful

10

Michael

8. Okt. 2025

·

Aufenthalt für eine Nacht

Easily the best experience we've had in a hotel. The ataff were amazing, our room was continually being cleaned and serviced, even twice a day (we came back one night to the bed remade and chocolates on the pillows). Outstanding quality of room, fascilities and extras in the bathroom. Highly recommend staying here!

8

David

24. Nov. 2023

·

Aufenthalt für eine Nacht

Room was styled nicely. The plug in the bath was broken and didn’t retain any water. I had to make multiple calls to room service for extra mugs that took roughly 1.5hrs to arrive. Dusty bed head in places. Nice blockout curtains creating a good dark room to sleep in. Comfortable bed. The car valet guy was friendly and helped with our bags.

10

Emily Jasmine Beixe

3. Sept. 2025

·

Aufenthalt für eine Nacht

Very clean and cosy. Helpful and friendly staff. Love the stay, even if it's just for a night.

10

Sarah

5. Sept. 2024

·

Aufenthalt für eine Nacht

Really modern, clean hotel

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Zimmer

Die Zimmer sind modern und oft geräumig und verfügen über sehr komfortable Betten. Mehrere Bewertungen weisen auf schwache Beleuchtung oder dunkle Dekoration, Straßenlärm in den unteren Etagen, helle Anzeigelichter und ungewöhnliche oder weniger private Badezimmeraufteilungen hin.

Ähnliche Gästebewertungen

10

Trina

1. Sept. 2024

·

Aufenthalt für eine Nacht

Love this hotel. The rooms are great size and the beds are the most comfiest I’ve ever sleeped in.

10

Barbara

15. Okt. 2025

·

Aufenthalt für 2 Nächte

Excellent room, staff and club room. Can not fault a thing.

6

Dominic

25. Feb. 2024

·

Aufenthalt für 2 Nächte

Great location, very cool hotel, and some thoughtful touches like complimentary mini-bar. BUT: curtains closed leaving large gaps, so room was light, not double glazed so lots of road/people noise (2nd floor room), toilet had a sliding door that was shared with the shower, so you could only use one at a time, and the door didn't close fully so no privacy. We had a balcony, which could have been nice, but it was very sad, only had one chair, some dead plants, and nothing really dividing our balcony from the next room.

6

G Jeffrey

14. Juli 2023

·

Aufenthalt für 3 Nächte

Great location. Staff was great. But the room we had (710) did NOT follow the principle of feng shui. Nothing made sense (light switches; night stands with no drawers or shelf; small counter with large sink). All in all - it was difficult to settle in and get comfy. Nothing like sister SO hotel in Bangkok. For the money paid we expected more.

10

Kerstin

16. März 2025

·

Aufenthalt für eine Nacht

We stayed only one night and could not use all the great amenities. Dinner at the hotel was great. The room was spacious, clean, and very nicely designed. The hotel had a technical issue which could not be fixed during our stay and affected all rooms. The management however compensated us in a great and interesting way which was an amazing way to apologize for the inconvenience. Will we come back? Definitely! We still need to ise the spa, the pool, the gym, and many more amenities.

8

Jessica

13. Mai 2024

·

Aufenthalt für 8 Nächte

Nice hotel with really nice facilities. The only downside is that the rooms are too dark with black walls and not good lighting. There’s no chrome cast which is a bit annoying. Other than that the gym is good, and the spa area is amazing!

8

Francois

8. Sept. 2024

·

Aufenthalt für eine Nacht

Pool/spa and rooftop bar are great. Rooms on level 2 are a bit noisy (traffic on custom st). Best to be on higher levels.

8

Philip

17. Sept. 2024

·

Aufenthalt für eine Nacht

Great location, room was spacious. Silly bathroom with glass walls. Also no lights by bedside. Overall a good experience.

8

Rob

24. Aug. 2025

·

Aufenthalt für eine Nacht

The stay was disappointing for the price and reputation of the hotel. At night there was a lot of noise on our floor, which staff mentioned was due to flooding issues. There was wind-like gust in the hallway, and our door constantly rattled as if someone was knocking, making it hard to sleep. On top of that, the air-conditioning unit had a very bright blue LED light that stayed on all night, even when switched off, and we had to try covering it to block out the light. While the property is modern, clean, and in a good location with friendly staff, the overall experience was uncomfortable, hopefully I would have a better experience next time

10

Luisma

8. Feb. 2026

·

Aufenthalt für eine Nacht

fantastic room

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KI-Zusammenfassung aktueller Gästebewertungen

Service

Das Personal wird durchweg als freundlich und hilfsbereit beschrieben, und einige Gäste erhielten aufmerksame Gesten oder Upgrades. Die Servicequalität variiert jedoch, mit gelegentlichen Verzögerungen, Kommunikationsproblemen oder unhilfsbereiten Antworten.

Ähnliche Gästebewertungen

10

Catherine

25. Mai 2025

·

Aufenthalt für 5 Nächte

From the moment we arrived we were warmly welcomed by the lobby staff (concierge and front desk). We were invited to dine for breakfast as our room was being prepared which was a wonderful experience as we had just flew in 17 hours from the US. This was such an unexpected surprise as usually hotel staff would ask you to come back during check in. Our stay was absolutely amazing. From the dining room staff at breakfast each morning to the housekeeping staff who warmly wished us good day each time we passed them. SO Auckland will be very much spoken about to everyone we know who wishes to visit New Zealand.

10

Adam

6. Nov. 2025

·

Aufenthalt für 2 Nächte

Really nice place in a great location! Staff was great.

6

Ellen

10. Mai 2023

·

Aufenthalt für 4 Nächte

Stayed at SO/ twice - both for work as it's close to my office. Overall, their services were satisfactory, however I found them to be quite inconsistent. The first time I stayed there I had booked a "City View Room", but they put me on an accessible room on level 2, looking directly at the carpark. It was dark and unpleasant with no bathtub. After complaining to the front desk, they moved me to a better room on level 14 the next day. On my second stay, they had completely forgotten to service my room one night - by the time I got back it was too late for it to be serviced. I found the quality of the fit-out quite poor and inconvenient - the basin leaks at the bottom, shower head doesn't stay in the holder, power plug is placed inside the drawer. It's a great location to be in, but I expected better service and quality of fit-out for a 5-star hotel.

8

Jane

30. Sept. 2024

·

Aufenthalt für 2 Nächte

Had issues with the lock but was given upgraded room transfer which was nice. Really pretty hotel!

8

Chris

16. Nov. 2022

·

Aufenthalt für 3 Nächte

Tried the SO hotel for the first time & while the rooms & facilities were nice the service at the hotel was lacking

10

Elliot

13. Nov. 2025

·

Aufenthalt für eine Nacht

Room was modern and clean. Rooftop bar awesome and great staff. Hotel staff were very helpful

10

Michael

8. Okt. 2025

·

Aufenthalt für eine Nacht

Easily the best experience we've had in a hotel. The ataff were amazing, our room was continually being cleaned and serviced, even twice a day (we came back one night to the bed remade and chocolates on the pillows). Outstanding quality of room, fascilities and extras in the bathroom. Highly recommend staying here!

4

Kimberly

1. Feb. 2025

·

Aufenthalt für eine Nacht

Bad experience would not recommend. TV did not work in room and management was not helpful.

10

Miranda

15. Dez. 2024

·

Aufenthalt für eine Nacht

Great trip with adjoining rooms. Toddler with us and friends in the other room. Very helpful & friendly staff.

2

Sarah

19. Jan. 2025

·

Aufenthalt für 2 Nächte

Was a terrible experience, the valet crashed our vehicle and the manager refused to be of any help, there was no compensation or any responsibility from their behalf, he was aggressive in his handling of the situation and the staff were very unhappy. Definitely do not recommend!!

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Lage

Zentrale, fußläufige Lage in der Nähe von Sehenswürdigkeiten in der Innenstadt, der Uferpromenade und Veranstaltungsorten wie der Spark Arena. Einige Gäste weisen darauf hin, dass die nahegelegenen Restaurants an bestimmten Abenden früh schließen.

Ähnliche Gästebewertungen

10

Adam

6. Nov. 2025

·

Aufenthalt für 2 Nächte

Really nice place in a great location! Staff was great.

10

John

12. Aug. 2024

·

Aufenthalt für eine Nacht

Easy walking distance to spark arena!

10

David

9. Nov. 2025

·

Aufenthalt für 2 Nächte

Lovely weekend away with our adult children. Fabulous location. Rooms beautiful and really enjoyed the rooftop bar.

10

Ed

15. Dez. 2024

·

Aufenthalt für 2 Nächte

Beautiful central location with a perfect location for everything downtown. Amazing luxury styled Hotel with great ammenities. The hotel has gorgeous interiors, and the staff are fantastic and extremely helpful and well-mannered. Would I stay here again, definitely.

10

Katy

31. Jan. 2024

·

Aufenthalt für eine Nacht

Great location, close walk to everything central and harbourfront. Hotel is quirky and we really like the decor. Room was nice and big with comfy bed and free mini bar a plus. Would stay again.

8

Geneva

2. Apr. 2023

·

Aufenthalt für 2 Nächte

Beautiful hotel right in the middle of the city center. We had an appointment at the US consulate and we were so close we could see the building from our room, so we couldn't have asked for a better location for our needs. But even besides that, there was plenty to do and see within walking distance. Although we were surprised at how early the city shut down. We were there on weeknights, but still, Auckland is a big city so we were expecting a bit later of a nightlife. As to the hotel itself, it's beautiful, albeit fairly hipster, but mostly in a fun way. Our room was clean and comfortable. The bassinet we had requested was waiting for us in the room, although the gal at reception couldn't find any mention of it attached to our reservation. Which brings me to my overall observation about the staff. They were all friendly but they didn't seemed to often know what was going on about their own hotel. For instance, the website advertises a pillow menu, which I was quite excited about, but when I asked how to access it, no one knew what I was talking about. When we eventually found it on our own on our in room TV menu, we called down to request our choices from a still confused staff, and then we got a call a little while later that our choices weren't available but they could bring up a couple extra of the regular room pillows. And those pillows were plenty comfy so ultimately it was all just fine, but still a little disappointing. So, it was all great with a few wrinkles.

10

Lynsey

22. Feb. 2024

·

Aufenthalt für 2 Nächte

Wonderful location and excellent staff

10

Caroline

10. Feb. 2023

·

Aufenthalt für 2 Nächte

It was a great place to stay. Comfortable and spacious room, staff was friendly, and helpful when needed. The hotel is centrally located which is great.

10

Brant

19. Sept. 2025

·

Aufenthalt für 3 Nächte

The hotel itself is very modern. While you may wait for your room go to the pool, sauna and hot tub or the gym downstairs. One odd thing, no house phone to call front desk anywhere on the level. Very nice room, bed was solid and location is good. Rooftop bar overlooking harbor on 16. One pro tip, go to dinner by 8, things close early in this neighborhood.

8

Maria

12. Juli 2025

·

Aufenthalt für 4 Nächte

Lovely hotel downtown Auckland. Easy access to everything. Walking distance from main attractions. Great food and service

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Gastronomie

Frühstück und das Restaurant im Hotel erhalten viele positive Kommentare zur Qualität. Eine kleinere Anzahl von Gästen erwähnt eingeschränkte Öffnungszeiten und einige uneinheitliche Erfahrungen.

Ähnliche Gästebewertungen

10

Kristine

22. Dez. 2024

·

Aufenthalt für 2 Nächte

Location and ambiance was great. Breaksat option was a winner.

10

Catherine

25. Mai 2025

·

Aufenthalt für 5 Nächte

From the moment we arrived we were warmly welcomed by the lobby staff (concierge and front desk). We were invited to dine for breakfast as our room was being prepared which was a wonderful experience as we had just flew in 17 hours from the US. This was such an unexpected surprise as usually hotel staff would ask you to come back during check in. Our stay was absolutely amazing. From the dining room staff at breakfast each morning to the housekeeping staff who warmly wished us good day each time we passed them. SO Auckland will be very much spoken about to everyone we know who wishes to visit New Zealand.

4

Melissa

1. Mai 2025

·

Aufenthalt für 2 Nächte

We had issues on our last day at the hotel as the lift broke down. None of the staff had a back up plan. No stairs which is not good encase of a fire 🔥. The breakfast was terrible. Only hot food was the omelet. Had to ask twice for a cup of tea. The room hadn't been cleaned properly as found a lighter and cigarette butt . The bath in the room was amazing. Its a wacky hotel the decor in the lobby cool. The pool and gym amazing. But not worth the stay. Better hotels in Auckland city. To choose from. I was very disappointed in my stay.

10

randall

30. März 2025

·

Aufenthalt für 6 Nächte

A great staff! a good gym and a spa tub that was nice and hot! the daily breakfasts were very good the room was kept clean every day and an easy walk to shops and restaurants if i return to Auckland i will definitely stay here again!

10

Michelle

24. Nov. 2024

·

Aufenthalt für eine Nacht

We stayed with our newborn and found it very easy going and the staff were really sweet and accommodating. Loved the King Studio room! It was spacious and felt luxurious with lots of design touches. I wouldn't say it was particularly quiet with loud music from the bars and sirens on a Saturday night, but didn't bother us. The restaurant food and service was great, but would suggest they lower the lights for more ambiance?

8

Marianne

29. Mai 2024

·

Aufenthalt für 2 Nächte

Didn’t like the limited hours for restaurant and bar, closed on Sunday, one of the nights I was staying

10

Kerstin

16. März 2025

·

Aufenthalt für eine Nacht

We stayed only one night and could not use all the great amenities. Dinner at the hotel was great. The room was spacious, clean, and very nicely designed. The hotel had a technical issue which could not be fixed during our stay and affected all rooms. The management however compensated us in a great and interesting way which was an amazing way to apologize for the inconvenience. Will we come back? Definitely! We still need to ise the spa, the pool, the gym, and many more amenities.

10

Reiner

6. Sept. 2025

·

Aufenthalt für 4 Nächte

Sehr schönes Hotel, elegant eingerichtet mit einem super Restaurant. Sehr zu empfehlen, auch gibt es im Top Floor eine sehr ansprechende Bar/Disco.

10

richard

2. Sept. 2024

·

Aufenthalt für 6 Nächte

Everything was excellent. All the staff were very kind and helpful except the breakfast chef on our last sunday. He said that he did not have soy sauce! I had soy sauce every morning with the other chefs but this chef said no!!

10

Man Yee

12. Mai 2024

·

Aufenthalt für eine Nacht

So hotel so good Had a wonderful stay in this hotel. We were surprised that the snacks and drinks in the bar fridge are complimentary Service was great and they let us check in earlier. Will definitely come back Nice breakfast with fresh squeezed juice

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Monat	Durchschnittspreis
Januar	194 $
Februar	242 $
März	211 $
April	153 $
Mai	164 $
Juni	145 $
Juli	156 $
August	167 $
September	157 $
Oktober	161 $
November	214 $
Dezember	182 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $273	22 $180	23 $189	24 $242
25 $205	26 $193	27 $185	28 $199	29 $172	30 $191	31 $200

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
1 $186	2 $200	3 $227	4 $227	5 $286	6 $218	7 $343
8 $333	9 $218	10 $204	11 $227	12 $227	13 $204	14 $227
15 $163	16 $227	17 $273	18 $232	19 $300	20 $218	21 $227
22 $195	23 $218	24 $318	25 $193	26 $200	27 $200	28 $245
29 $163	30 $218

SO/ Auckland

Preise für SO/ Auckland

Monatliche Durchschnittspreise

Über diese Unterkunft

Lage

Zimmeroptionen

Zweibettzimmer, 2 Einzelbetten (Collection)

Suite, 1 King-Bett (Atelier. Club Signature Access)

Suite, 1 King-Bett (Loft. Club Signature Access)

Zimmer, 1 King-Bett

Zimmer, 1 King-Bett (Collection)

Studio, 1 King-Bett

Gästebewertungen zu SO/ Auckland

Was Gäste sagen

Richtlinien der Unterkunft

Hinweise zum Check-in

Gut zu wissen

Optionale Extras

Preise für kommende Reisedaten