The Hotel Salem

We had a great time. We wish there was breakfast available at the restaurant on a daily basis. We also wish they had burgers available at the roof top restaurant and a better drink selection. But we loved the accommodation and had a great get away.

We enjoyed our stay very much, however we would have appreciated knowing that the on-site restaurant and rooftop bar were not open until mid-week. Also, having the option of a coffee maker in the room would have been appreciated. Staff was always friendly and helpful and housekeeping was excellent.

Very easy access to Salem and its attractions once you get to the hotel. It is just a short walk to the hotel from the parking garage. The hotel itself is very clean and the staff are very personable. The Roof bar is a great spot for cocktails and views of the city. Bartenders are spot on with service and mixology. Watching them in action when the things get busy is a show in itself. Highly recommend this.

The staff at The Hotel Salem are so friendly and helpful. If you want to be right in the middle of Essex Street, this is the spot. The room was very comfortable and clean. Plus you have two great eating spots right on property, The Counter and The Roof. Nothing beats the views from the roof and the food and drinks are delicious. Only drawback is that parking is a bit of a walk because you are staying is a historic part of town. My favorite place to stay in Salem.

Hotel Salem was a wonderful hotel in a great location however, there are some things anyone staying here should be aware of as I don't think they do a very good job of disclosing these details. Parking is not located on the property and getting to the front of the hotel by car to drop things off is no easy task (the road is often blocked off and not accessible). If you can't drag/carry it, I wouldn't bring it. Parking was also a bit pricey but well lit and safe so they balanced out. Amenities leave something to be desired. When we checked in we were told they would serve coffee and tea in the lobby from 7am-9am every morning. Only two of the four mornings I walked down there did they have this out. I don't mind if they aren't going to offer this to guests but it would be nice for guests to know so they can plan an early morning outing for their caffeine fix while getting ready. No ice machines which I didn't expect but they did offer water filling stations on each floor and both regular cold and sparkling water were available. Also, one of their elevators wasn't working. Since my husband and I are young and often chose stairs anyway, we didn't mind but I did see people with mobility issues having a hard time getting to and from their rooms. The rooftop restaurant offered some of the most beautiful views in this city and the food as well as the service were excellent. I have severe food allergies and they always made sure my meals were prepared safely.

The roof was unique for down town Salem

Clean boutique hotel. Room clean and styled nice. But small. Hotel roof top bar nice. Hotel advertises parking available, but note that parking is not on site..it is either street or public lot/garage. Parking made check in and out a bit inconvenient.

The staff was always friendly and accommodating. The hotel is in an amazing location in Salem. Walking distance to everything. Elevators smell with dirty carpet that needs vacuuming. No privacy in the bathrooms because the rolling doors leave big gaps and won’t stay closed. The blow dryer is a joke. Who knew they made them so small? Carpet and tvs need updating. Great rooftop bar/restaurant.

First of all the parking was far away from the hotel and after traveling the last thing you want to do is try and find your hotel... they dont even comp you for the parking. 2nd no coffee or tea or anything in your room. The restaurant down stairs was never open even for breakfast. The roof top was just to hot so that was a no go but not sure if they even swrved breakfast. The 2 ladies at the front were some what new and really were no help what so ever.. they did try and things did work out but still a manager should have done a much better job at training thats for sure.

Nice fun hotel. Rooms did not have clocks or phones. Be sure to bring phone cord AND charger -- there are not USB chargers.

This hotel was in the perfect location: close to all the shops and tourist attractions, and very walkable. The street is pedestrian only, which means you have to walk a ways to park your car and tote your luggage, but then you don’t have to worry about the noise of car traffic. The hotel is old and you can tell, although the updates are very nice. The only bad thing was the bedbug my daughter found in her bed.

This is right in the heart of Salem which is amazing. The front desk staff were absolutely fabulous. Zackary, Allie, Maddie and Zay. They are very welcoming, helpful and very knowledgeable about the area. Zack went out of his way to show us some areas of interest as this was my first visit to Salem. The room was very clean modern. I had a room with a king size bed which was very comfortable.

The only thing that was not good at all was the bathroom had a very moldy smell, I h

While clean, the room was looking a bit worn. The paint, hardware, and desk all needed a refresh. But the bed was cozy, the staff is incredibly kind and helpful, and the location is probably the best in town.

The check in process went well, receptionist even recommend some dinner spots. Room was clean and tidy. Would definitely book again.

Right in the heart of Salem, super cool location! Hotel has a cool vibe but the cleanness is lacking. Missed match paint and poorly finished walls with old gross carpet.

Could be cleaner.

The room I had stayed in had suffered severe leakage due to a rain storm which also left both windowsills covered in water. I was accomodated and moved to a different room (with a broken heater) but had taken notice that both of the rooms had incredibly dusty vents which led to poor breathing conditions while staying. I would recommend browsing hotels in the area before booking here and will do so myself for our future stays in the area.

Elevator has a weird smell?

The property was showing it's age and use. The bathroom right by the reception desk was very dirty and need some updating. Up in our room, the three trash cans were all together by the windows, no wash clothes, and we had candy opened left on the carpet under the desk.

The room was really nice. The cleaning service was great. Location is awesome, but you hear everything. Every nose outside, every footstep on the roof bar, every voice, every door. It sounds like someone is constantly throwing a bowling ball around. I stayed 4 nights and maybe slept 16hrs total.

The staff were lovely, the room was cute and clean, but to me, that's the bare minimum. Our plugs shorted out, and we didn't have lights on the nightstand or plugs that worked. The next morning, all the plugs shorted out, the water pressure was bad, it took a very long time to get hot water, and there was a loud noise of a compressor or something going on and off outside our room all night. The room was super cute, as was the whole hotel, but unfortunately, I wouldn't stay here again.

The micro king is little, but cozy. No real room to sit other than the bed. Fun if you’re ok w that. Lots of restaurants and fun shops in area. Close to Peabody Essex. Parking ain’t expensive and is pretty close to hitel

Smallest hotel room I've ever seen. When you walk in the room there is a bed that touches the other three walls - absolutely no room to walk around...none!

Very inconvenient to have to park and carry all of your luggage 5min away (esp in pouring rain) to the hotel. No shower doors-odd.

Really charming hotel, lots of character. The walls are a paper thin and the hallway is heard inside your room. The AC is blasting to a point where it’s uncomfortable. Will try to get the front desk to adjust it, there is no way that I can see that I could do it myself.

We were in a super small room and they have one way Ac/heat. Being from Florida not knowing we got hot and turned down the AC but that only pushed more heat in the room. 73 degrees all night.

The room did not at all meet our expectations, especially at the price (over $500 with taxes and fees for a Saturday night). The room was large, but incredibly sparse. One chair, no clock, no full length mirror. The TV was very small for a room this size and was so far away from the bed it would have been difficult to watch (we didn't even try). We had planned on a 2 night stay but cancelled our 2nd night because of the room. The reason for 2 stars instead of 1 is because all the staff was great. The rooftop bar was also nice and fun. However, the room was a dealbreaker. We wouldn't have even stayed the one night if we could have gotten other accommodations. We were very disappointed as soon as we entered our room. It's unfortunate since it wouldn't take much to improve it. The issues seemed obvious to us. The hotel we moved to for the next night was great and less than half the price (but was for a Sunday night).

The hotel is great...location, friendliness, cleanliness. We find the bathroom/ sink shower setup a bit awkward.

Location was neat, but you had to walk a short distance from garage to hotel with luggage. I would not choose a micro king room again. It was ridiculously small and the glass barn door bathroom door gave a perfect view of whomever was sitting on the toilet.

This was my 3rd time staying in Salem and I’ve only ever booked at the Salem Hotel. Service and stay is always fantastic and the location is wonderful for enjoying downtown Salem. Why stay anywhere else?

We had the best stay at The Hotel Salem. Every staff member we encountered was extremely friendly, welcoming and helpful. Our room was very spacious, clean, and comfortable. It had all the amenities we needed. The facility was fantastic. Centrally located to everything so we could easily walk everywhere. We did not have a car, but the hotel provided plenty of options for parking and ride share. Food and drinks were great at both The Counter and The Roof. We will definitely stay here for future Salem visits.

The king suite was perfect for this Dad and adult child. We got to stay together, but have our own privacy too. The rooms are unique, the hotel is in an amazing location, and you can walk to anywhere in town. The real gem of The Hotel Salem, however, is the staff. Every day Doug and Kayla would welcome us back from seeing the sights, recommend a good spot for the next meal, or just chat with us about our time in Salem.

Service couldn't have been better - everyone was warm and welcoming and friendly, and its location can't be beat. Don't miss the rooftop!

I had to find a place to stay last minute for one night, and the Hotel Salem was able to accommodate me and check me in early. The staff are incredibly friendly and helpful. The bed was also super comfy! Overall, it was a great experience, and even though I did not anticipate having to stay somewhere overnight, I'm glad I picked the Hotel Salem!

Hotel was great.. all the staff was awesome!! Huge shout out to Zachary!! He was super knowledgeable and had tons of wonderful recommendations for the area!!

The hotel was wonderful, clean and so close to all the things you’d want to do in Salem. The Roof has great ambience and the food at Counter downstairs is really tasty. I liked the little touches they had like water dispensers on each floor, little snacks at the desk in the evening and they even had a movie night in the lobby area one night! Also found it super convenient having an app on your phone to use as a room key. The only thing that was a slight pain is having to park in the city garage and bring your luggage back and forth, however the walk from the city garage is quick (tip- use the elevator in the New Liberty garage to go to the mall level and just walk through the mall, easier than luggage on the cobblestones as long as the mall is open at the time).The best part of the hotel though is definitely the staff- they were amazing. So friendly, if you needed anything you could send a quick text and they would sort it out. I had something dropped at the hotel desk and they went through the trouble of accepting it and even putting it in the fridge until I could grab it. Just amazing people!

The reception team (Zack, Kayla and others) really made my stay! They were so friendly, generous and knowledgeable, and keen to share tips about stuff to do in the local area. They were also just really lovely people in general! Give them a raise, I say!! Overall, the hotel facilities were good. I also got to enjoy the roof top bar, which was nice. But what really sets this hotel apart from the rest is the reception staff! Thanks again for being just fantastic!

Staff was very friendly. We were celebrating my daughter’s birthday, it was a mother daughter trip. When they heard this they surprised us with a treat in our room when we returned. They sent text daily to make sure everything was ok with our stay. Greeted us when leaving and upon return. Would HIGHLY recommend! Rooftop bar has amazing views of the town. Great drinks and the friendliest bartenders. I will say it was the best service we had in the entire town at the rooftop bar. Don’t leave Salem without a visit here.

Great staff. Kayla is an outstanding employee! She made the stay all the better!

Great location!

Great location.

Perfect location right on Essex Street. Front desk staff were always very friendly. Room 301 was super spacious.

Staff were friendly and hotel couldn't be located in a better spot.

Perfect location on the Essex Street promenade in the historic heart of Salem. Easy walking distance to surrounding local shops, restaurants, the Peabody-Essex Museum, and a CVS pharmacy store conveniently across the street. A boutique hotel with trendy retro-60's interiors and furnishings. Rooms are small-ish but have nice bathroom spaces and fixtures, and comfortable beds; perfect for folks on short stays for social visits and tourist stops. A nice bistro-style restaurant at street level.

Great modern hotel, perfect location

There is no better place to go in Salem! Everything is right outside the door!

Perfect location to explore the whole city. Plenty of shops, restaurants and breweries in walking distance. We parked at the mall and were a few steps from the hotel.

For our first visit to Salem I was ecstatic over location of this hotel, literally in the middle of downtown Salem! You walk out the front entrance and you are just walking distance from shopping, dining, museums, exhibits, you name it, it’s right there! There is no onsite parking so you have to utilize a parking garage, which again is only 2-3 minutes away from the hotel! I HIGHLY, HIGHLY recommend the Hotel Salem! The staff is super friendly and knowledgeable as well! We had a great time and when we go back, because we will I will be staying right at the Hotel Salem!

Perfectly located within in a 5 mins walk to every major attraction Salem offers. There’s a rooftop bar and an eclectic mix of eateries surrounding the hotel. Would definitely visit again.

We had a great time. We wish there was breakfast available at the restaurant on a daily basis. We also wish they had burgers available at the roof top restaurant and a better drink selection. But we loved the accommodation and had a great get away.

Roof top bar staff was less than interested in providing service . Worst drink I’ve ever had. Saw drink was full when we left , never asked if everything was ok?

We enjoyed our stay very much, however we would have appreciated knowing that the on-site restaurant and rooftop bar were not open until mid-week. Also, having the option of a coffee maker in the room would have been appreciated. Staff was always friendly and helpful and housekeeping was excellent.

Great spot for ease of access to just about anywhere in Salem, very friendly staff and phenomenal roof top views from The Roof Bar.

We had the best stay at The Hotel Salem. Every staff member we encountered was extremely friendly, welcoming and helpful. Our room was very spacious, clean, and comfortable. It had all the amenities we needed. The facility was fantastic. Centrally located to everything so we could easily walk everywhere. We did not have a car, but the hotel provided plenty of options for parking and ride share. Food and drinks were great at both The Counter and The Roof. We will definitely stay here for future Salem visits.

We had a micro king room. This room had plenty of amenities for a small room. The hotel is situated in the heart of Salem. There are great views of the city at the hotels roof bar. Lots of cool places to check out around the Hotel.

Although we were not prepared to walk so far with our luggage, it worked out very well.The dining option downstairs in the evening was wonderful.

Beautiful, stylish, and the most amazing location!! The rooftop bar is to die for.

The hotel and staff were absolutely amazing. The food on the roof was awful go anywhere else to eat. And we wish there were a coffee pot and microwave in the rooms

The property is in an amazing location. The staff was wonderful. The rooms were very nice and clean. There is a roof top restaurant/bar that was truly amazing. The food was great. Would highly recommend and would definitely stay there again