Homewood Suites by Hilton Southaven

I

I convinced myself not to leave a review because the staff was so friendly and kind! However, I had a change of heart when I was charged an additional $22 for parking from my security deposit. You're probably thinking this is normal for a downtown hotel with limited parking, but this was not the case. This hotel is not located downtown and their parking lot surrounds the entire building at the size of half a Walmart parking lot, so why would they be charging their guests for parking? Your guess is as good as mine. So here's my review....I entered the hotel and it was beautiful. The staff was friendly. The hallways were beautiful and then I entered my room. There were pistachio nuts on the floor , the cabinets looked like someone put grease on their hands and just smeared the residue all over the cabinets. The table had gashes in it. The bathroom looked like the beginning of mold, the stopper was missing in the bathtub. There was dirt and grime on the side of the bathroom table. The baseboard was missing under the cabinent and the sofa swallowed you when you sat down. Also, the remote was missing the back. They have clearly not been maintaining this property. An uncomfortable stay because if the room wasn't, at minimum vacuumed, what else wasn't cleaned? But there is more! The day of our departure both elevators were out of order! Yes! I had to climb four flights of stairs multiple times to pack our car!!! I paid $250/night and what I received was more like a cheap motel.

Stayed at Homewood Suites in Southaven for two nights and unfortunately had a very disappointing experience. The elevator broke the first night and remained out of service for the rest of our stay, which was a major inconvenience having to constantly take the stairs with luggage and belongings. On top of that, the shower stopped working during our stay as well. What made the experience worse was the lack of helpfulness and friendliness from the staff when these issues were brought up. For the price we paid, we expected much better accommodations and customer service. Definitely not the level of experience we were hoping for.

Front desk lady was extremely rude! Both elevators were broken. The stair well was flooded. Very disappointed with this stay all around!

The room was clean. The staff was friendly!