The room was not ready on time, therefore I was late for my scheduled appointment. They offered me to check out at 12 noon instead on 11am which is useless.. Not evan any empathy... funny enough, if we want to cancel a reservation. We get penalized but if they change the arrangements, no repercution at all....no rate adjustment. I do not appreciate that at all. Also, no tv signal, so we could watch tv. The front desk people did not even try to help. I travel a lot and it is very disappointing to have to endure that treatment. Prime and Beautiful location but it could be so much better.
The room was not ready on time, therefore I was late for my scheduled appointment. They offered me to check out at 12 noon instead on 11am which is useless.. Not evan any empathy... funny enough, if we want to cancel a reservation. We get penalized but if they change the arrangements, no repercution at all....no rate adjustment. I do not appreciate that at all. Also, no tv signal, so we could watch tv. The front desk people did not even try to help. I travel a lot and it is very disappointing to have to endure that treatment. Prime and Beautiful location but it could be so much better.