Ngoc Chau Phu Quoc Hotel

Noisy, drunken loud Russians until midnight, no hot water, black mold in the bathroom, almost non existent internet, no one at reception for an hour at check out. I had to go and find them. Give this place a hard pass.

The arrival at hotel was unpleasant even thou it was about 13.40 checkin at 14.00 very abruptly spoken to by reception no welcome no hello sir, passport and reservation detail, even thou passport is normally enough, was told can not have room till after 2pm Rooms are clean but dated, but very noisy, other guests constantly banging closed doors, everything echos around the hotel. I was on the 5th floor below the restaurant, and when ever someone moves a chair or table, you get a loud noise through the floor, The breakfast itself is very average, cold and they can not cook, I asked for sunny side eggs, and each time just mixed over cooked eggs like scrambled, I even showed the chef??? How to cook them, he just laugh, the don’t have a toaster, but an electric oven which takes over 10 mins to cook, well dry ou, no one speaks English in restaurant, The owner has an attitude of I own I do what I want, conducting meeting in the dining area very loudly The view from sea view room, is excellent thou and the 2 ladies that clean the rooms very pleasant. I heard lots of customers complaining and getting angry with the reception about rooms and noise. I would never stay here again

The room was clean and the staff was nice.

Staff is nice and hotel location is convenient, but it gets noisy around 8 AM with constructions outside the hotel

今回は団体客が朝早くから廊下等でうるさく、朝食会場も大混雑で困りました。