Charming Studio in Downtown Toronto

Didn’t get check in info until the last minute. No parking on property or close by. Was just not what I expected.

Muy buena experiencia Buenas instalaciones y bonitas Muy cómodas Muy bien ubicadas y agradable ambiente Todo muy cómodo Comentarios para mejorar La estufa no funcionaba El control remote para abrir el gate del estacionamiento tampoco funciona por lo que fue incómodo entrar y salir del sitio diariamente Por lo demás una excelente estadía y todos muy contentos

Parking is up to yourself. They were late giving me the email about parking. I called and they sent the link to fid parking.

Honestly, the apartment was in worse shape than we had thought based off the photos. There were stains on the couch, cabinetry peeling off, missing lightbulbs in lamps that were necessary due to lack of ceiling lights etc. Also, one of the reasons we booked this place was because it advertised it had a gym. I soon found out that this was not true for guests unless you were a long term stay. I felt like I was ripped off because that was one of the selling features for me, but yet I wasn’t able to access it. The other thing that annoyed me is that I had requested an early check-in as our flight landed at 10 AM and check-in was listed at 5 PM. They told me we could come around 4 but they would contact me as soon as the suite was ready. Well, they didn’t contact me, I had to call them again to see if the suite was ready, therefore communication could’ve been a little better.

Great property, tons of room, and easy check-in process - just make sure to book parking well in advance! Though there are parking options nearby

Lovely clean room , well stocked with ameneties and equipment for cooking and relaxing. Friendly staff at the concierge desk. Very handy access for the Toronto street car (close to Bastion Str. Station). Big supermarket close by (Lobblaws) with a drug store underneath where you can by tickers for the street car. Check in via WhatsApp realty easy, also good communication throughout our stay - always recieved a quick reply from management. If i was staying here again I'd need to remember swim kit - theres a pool available on the ground floor. Perfect stay and would definitely stay here again

Had a great stay. My room was spacious and clean. Parking was easy and only $25 with in and out privileges.

Room was in good condition, clean. Issue with parking as I searched for a place with parking..no info was provided after the booking until day of. Only to find out there was no available parking for us. Had to park off site, and when tried to speak with service to resolve, was hung up on and not called back. Very poor customer service, but room was fine.

Lovely newer neighbourhood. Unit was very spacious with 2 bedrooms and a 3rd bed in the living room. Linens and towels were nice and white. There were a few handy-man issues to be attended to in the unit such as missing knobs on the stove, Flooring missing transistions, some messy caulking work, but otherwise great. Nice pool, gym and sauna as well.

The fob dosent work to use the parking

The unit is in a beautiful location a short walk to the Rogers Centre or about 30 minutes to the Scotiabank Arena. The unit in general is in a safe building and has an adequate size for one or two people. Now for the not so great stuff. You get 2 bath towels and 2 facecloths, but that’s it. There is a Keurig, but no pods. There is a can of coffee and filters, but no coffee maker. The batteries were dead in the remote, so no way to watch tv. I was only staying one night, so it wasn’t worth contacting the owner over. The carpet in the bedroom is filthy. It clearly has not been cleaned in years, if ever. The bed is ok, but it’s solid foam and very firm. The pillows suck, so if you’re picky about pillows, bring your own. The window in the bedroom is broken and cannot be fully closed. The blinds in the bedroom are very sheer and don’t darken the room. I was literally only there long enough to sleep, which was adequate, but some things need attention.

Check in was easy, room was nicely appointed and very clean.

Very clean and adorable room. Will definitely be back next time visiting Toronto

Property was spotless, and it was perfectly situated

Please be very careful booking this property. This property has bed bugs and had blood all over the blankets and shower. It was absolutely terrifying. Additionally, they charged my card multiple times and never reimbursed me. Sadly, I am now pursuing legal action against them.

If I could post pictures I would. The photos do not match the room. The ceiling of the bathroom was taken apart and replaced with a taped up tarp! This room is getting run down, dirty and cracked trim, kitchen cabinets peeling and broken blinds everywhere. No where near a hotel experience, no toiletries or coffee in the room, towels were left in the laundry for us to find. Only reason I didn’t have a fit was because the location. This room should not be advertised on Expedia.

JAMAIS réservé à cet endroit Odeur de marijuana a grandeur du logement ayant de la misère a respirer serviette de bain sale douche qui ne fonctionne pas moisissure dans la salle de bain mure arraché prise de courant ouverte avec fil dépassant rideau a moitié tout brisé plafond plâtre arraché Fenêtre qui était ouverte et qui ne ferme pas Des trous a grandeurs du logement sur les murs stationnement inaccessible car la manette ne fonctionne pas Check in qui a prit 2hrs de temps au téléphone

The room was dirty and 2 places had drywall cut out. The walls were scuffed and you could see where someone sat on the coach with their head on the wall. One vent had so much dust it was disgusting. There was no top sheet on the master bed. Only 2 washcloths for 5 people. There was a load of laundry in the dryer that I had to remove so I could dry the load of wash clothes in the washer. The Bay Suites did not send me check in info until I called them when I arrived at facility. Was never informed I had to reserve a parking space so we had no where to park. Overall horrible hotel experience. Our trip was totally ruined by all the inconveniences. Would totally not recommend anyone stay at this facility. The workers at the desk were also extremely rude. The dishwasher was broken and the cabinets were peeling. The toilet didn’t flush properly. I had to contact to get my security deposit information. I could go on but hopefully this will help you make an informed decision.

The place is beautiful and the area is pretty convenient. However the cleanliness needs some improvement. We found trash in the bin when we arrived, which gives the feeling that nobody cleaned in between rentals. Also the shower courtains were a bit dirty. Other than that, the property looks well maintained and the customer service was on point.

I received no communication prior to arriving onsite. I had to complete a lot of information via email before receiving the code to enter the building. Upon entering the unit, on one of the hottest days of the year, I found that the AC was barely functional and there was a giant machine in the bathroom, emanating so much heat that even the door handle was HOT. I contacted the Bay Suites immediately but phone reception was poor and the gentleman couldn't understand what I was saying. I was instructed to take a video and contact that via WhatsApp instead, which I did, but never received anything other than a "We'll look into it". There was only a duvet on the bed, no sheet, and it was definitely too hot for any type of duvet or comforter. We found out from the building front desk, not the owner of the condo, that there had been a very bad water leak in the bathroom the day before, which is why that machine was in there, and sure enough, above the toilet, a large piece of gypsum was missing, covered by a square of plastic bag and "secured" with tape, but it was sagging because it was full of water - luckily it did not give out in the 16 hours we were occupying the unit. It did not smell and there was otherwise no sign anything had happened the day before. The unit was otherwise good condition and very clean.

NOT a hotel. It's a small apartment in a large apartment complex advertised as a hotel. Check-in was a nightmare. Never received any instructions until I was there and called to ask. Had to pay deposit online and then got instructions. Nothing had been sent before. Pros - great location walking distance from transportation, shopping, groceries - dishwasher, microwave - cookware, dinnerware provided - front desk staff was nice - bed was comfy CONS - no COLD water! No matter how I adjusted the knob, it was hot hot hot. I couldn't shower. - carpets were soiled - couch was soiled - nowhere to put our bags except on dining room table or kitchen counter. No dresser or other landing space. Nowhere to settle your belongings. Had to keep everything packed. - toilet seat was about to come off the toilet, wobbled when you sat down. - dining room tabletop was falling apart - I didn't note a carbon monoxide detector (illegal?) - wall art was a framed plexiglass that still had the printed protective cover, and the art was taped to the outside - there's a gym (listed in amenities) and a pool, but guests are not allowed to use it (false advertising) - bedroom window was stuck open. If you tried to close it, you could feel the gears stripping in the gearbox. The window stayed open our entire stay. - a TV on the wall with Roku, no TV stand. Wires hanging out. - TV screen kept going black/blank

It was a good space to use for an overnight trip. The view is truly excellent and the space is adequate. There are peculiarities in this unit, however. For example, the second and third “bedrooms” have no privacy— one has sliding clear glass walls and another is a den with no door. There is only one real bedroom, and it’s good, with privacy and an en-suite and a great view. In the kitchen, there is no coffee actually available—there’s a pod coffee maker with no pods and giant tins of coffee grounds, but nothing in which to filter coffee. The check-in process involved WhatsApp requests to officially register and pay a deposit—this made me nervous, cause I booked through hotels.com and expected communication through that app only, but it all worked out fine. I got my deposit back reasonably quickly.

Great stay, I have nothing to complain about. The apartment was spacious, and all the accommodations were excellent. The only issue was that the check-in process was a bit complicated.

The condo was fine. It's definitely well used, but the view is great. It was a place to crash and central enough that most of Toronto's hotspots are within a 30mins walk. ie Rogers Centre, Budweiser Stage etc.

No balcony, thought I was getting one

Abundance of pictures of the various suite made it difficult to figure out what room you were getting. Staff was great. Room was clean with a great view. Room could use some maintenance to freshen it up. Excellent location. Would stay again and recommend.

Nice view from 16th floor.

Ac was not working

Location was ideal. Unit is dated and furniture worn down. During my stay the only water we had was scalding hot and i was unable to shower. Pricey for what it was.

The condo was a bit dated but it was conveniently located and had everything we needed

I received a WhatsApp message the morning of check-in with a link to “complete registration” which twice did not work. (When travelling overseas companies have used WhatsApp so I didn’t immediately think anything of it). The rep wanted me to screen share my phone to verify me instead which I refused. This left me wondering if the arrangement was shady. Only on refusal the second time, & after already arriving at the property did I receive the check-in email and that was only 20 minutes before official check-in. Also a window blind for one of the bedroom glass doors was missing. The location and room itself, however, were quite nice.

I travelled for a few days of rest and couldn’t have picked a better place, it’s located in a nice neighbourhood, and I loved the accommodation from the moment I arrived. The customer service team was very attentive and sent me all the necessary information before check-in, they explained that I needed to complete an online registration and security deposit, which made everything very easy. The place was clean, you can tell the person who prepares it does an excellent job. And luckily, the rain cleared up, so I was able to fully enjoy and explore the city. I’d definitely come back!

Great communication with host but check in time was miscommunicated though various platforms. Upon arrival room was still being cleaned. Other then this was overall a good place to stay and a nice location

Communication prior to check in was extremely poor. I never received the check in instruction email prior to check in time so we were delayed in accessing the room quite a bit. Because of this I also was not informed free parking was available and ended up paying $50 for parking somewhere else

Poor communication with host and no parking

We did not have any information about how to get into the apartment we had rented for the night. We had to call 30 minutes before the check in time to ask how to get into the parking and how to get to the apartment. When we arrived and asked the concierge for help, they were very rude to us. We tried to show them the emails and instead were interrupting us, telling us we did things wrong. When we eventually got to the unit, the front door’s lock mechanism was not working. We were unable to lock the door from the inside or out. When we contacted the front desk, it took multiple attempts and at least an hour before we went to the front desk and asked for someone to come and look at the unit’s door. The front desk concierge, Rachel, came up to check the door (after an hour of calling, stating the door’s lock did not work) to “double check it did not lock”. We ended up booking a reservation at another hotel since no one came to assist us. When we went to the front desk to tell them they were leaving, they asked us why we did not call a locksmith. We definitely do NOT recommend this unit for spending the night and we think it should be removed from Expedia for booking. In addition to the front door not locking, the bathroom had a tarp as a roof and the furnace filter had not been changed in what seemed like months (the filter itself was black).

Lovely clean room , well stocked with ameneties and equipment for cooking and relaxing. Friendly staff at the concierge desk. Very handy access for the Toronto street car (close to Bastion Str. Station). Big supermarket close by (Lobblaws) with a drug store underneath where you can by tickers for the street car. Check in via WhatsApp realty easy, also good communication throughout our stay - always recieved a quick reply from management. If i was staying here again I'd need to remember swim kit - theres a pool available on the ground floor. Perfect stay and would definitely stay here again

This place is running scams. I would never recommend for anyone to stay at this property. I don't think it's a legal operation and they do not give your security deposit back. I have been in contact with them for a month trying to get my security deposit released. They won't answer my phone anymore I have to call from family members numbers. They claim they couldn't find my key even though I left it on the counter and followed their checkout instructions. The room itself was fine for the one night we needed it for. There was a tarp over a hole in the bathroom and the toilet was broken. However for the price it was an ok place to sleep for one night. Check in was confusing since there were no instructions given beforehand. They also told us to say we were staying with Rakar if the code didn't work which raised some big red flags for me. When you call the numbers they provide they go to a heathers voicemail so I believe they may using stolen phone numbers to run this operation. I would recommend spending the money to stay at a real hotel we ended up spending that much anyway because they stole our deposit.

Great staff

Great stay, poor communication with management and had no hand or dish towels

The unit is in a beautiful location a short walk to the Rogers Centre or about 30 minutes to the Scotiabank Arena. The unit in general is in a safe building and has an adequate size for one or two people. Now for the not so great stuff. You get 2 bath towels and 2 facecloths, but that’s it. There is a Keurig, but no pods. There is a can of coffee and filters, but no coffee maker. The batteries were dead in the remote, so no way to watch tv. I was only staying one night, so it wasn’t worth contacting the owner over. The carpet in the bedroom is filthy. It clearly has not been cleaned in years, if ever. The bed is ok, but it’s solid foam and very firm. The pillows suck, so if you’re picky about pillows, bring your own. The window in the bedroom is broken and cannot be fully closed. The blinds in the bedroom are very sheer and don’t darken the room. I was literally only there long enough to sleep, which was adequate, but some things need attention.

Great location

Very convenient location for all of our needs. Close to good areas for walking. Close to grocery stores, restaurants and a short walk to Roger's Centre.

We adore the place. my wife wanted to stay more, but we had to leave the place. For sure, next time to Toronto and we will surely check for the same room as we loved the balcony on the street. Also, help was amazing with staff as i called and had answers to all my questions. The building is amazingly clean and also the people living there are kind.

Great proximity to Budweiser Stage for concerts as well as the exhibition hall. Building concierge to keep the property safe.

Nice area

Property was as advertised - two Queen beds / one bath. High rise location with small patio with partial view. Excellent location for street cars, coffee, groceries and LCBO (Ontario Liquor). Very close to lakeside and Park areas.

It was good location. Near stores and restaurants. Near a park, easy to enjoy the area. The suite was clean & the staff was helpful.

Close to union Station and the waterfront

Photos did not do justice. The property is well maintained and street car was just 2 minutes walk. Location and price was great.