Omaha Marriott Downtown at the Capitol District

La estancia estuvo bien, la limpieza y comodidad son excelentes. Pague por que el Valet Parking cuidara mi auto y me robaron una maleta, el hotel se deslindo de cualquier responsabilidad por que la compañía del Valet es aparte, se hizo un reclamo pero aun no me han resuelto nada. Mientras tanto tuve q comprar de nuevo todo lo necesario que traia en esa maleta. Los del Valet solo me decian que es super extraño q se hayan robado una maleta si traía 3. No quisieron mostrarme los videos de seguridad pero decian que alguien se subia a las 3am a mi auto pero q no se veia q fuera al maletero. Pero q tendria q estar haciendo alguien en mi carro a esa hr si los unicos q tenian las llaves eran los del valet.

The hotel staff at the front desk was very friendly and helpful. The room was clean and spacious. The location was fabulous! The Valet parking was so convenient! Our only complaints were that the beds were very firm and uncomfortable for me. The water pressure in the shower was also less than desirable. The morning of checkout, a housekeeper attempted to enter our room around 8am without even knocking! That was a little unnerving. Overall, it is a nice place to stay, especially due to location but not sure if we will choose this option again mainly due to the beds.

Burned hole in the sofa. Dusty glasses

The front desk staff and shuttle drivers were excellent! Friendly and helpful. The manager on Thursday morning was rude and seemingly irritated when I wasn’t pleased with his offer to smooth over the fact that the shuttle was sent off without me. I was able to make arrangements, but his offer to credit my bill but not guarantee me a seat on the shuttle the next did not solve my concern. It wasn’t about my bill, it was about my convenience and he seems to disagree with my priorities. We had a car with us, and for the first 3 days my husband’s card didn’t work to get him in and out of the garage. He was able to call, but it caused back ups for others waiting for it to opened for him.

The room was spacious and comfortable!