Hotel Bernabeth

Je suis restée plus longtemps que prévu : il y a une grande piscine, quand vous voulez qqc il suffit de demander ( nettoyage de la chambbre, serviettes propres...), plage de pataporte pas loin en mototaxi. Je pense revenir

This was by far the worst hotel experience I’ve ever had. The place is located in one of the most dangerous parts of Ecuador, surrounded by crime and complete neglect. The hotel itself looks abandoned — the building is falling apart, dirty, and feels more like a forgotten ruin than a place to stay. The staff were shockingly rude and unprofessional. They simply ignored any requests or complaints and treated guests with disrespect. Many travelers, including myself, were forced to leave the hotel in the middle of the night just to find a safer and cleaner place to stay. The rooms were filthy, with wet and stained bed sheets, and everything seemed broken or unrepaired for years. The hotel is far away from town, and there’s no way to reach any stores or restaurants in Mompiche. The only small shop nearby is inside the hotel itself — and the prices there are outrageously high, at least two or three times more expensive than in town. I strongly advise everyone not to consider this place at all. It’s dirty, unsafe, and completely mismanaged. Honestly, I would rather sleep by the roadside than spend another night here.

Viajamos este feriado con mi familia a este gran hotel y nos encantó! Un excelente servicio todas las personas incluido el dueño muy amables siempre predispuestas a atendernos y ayudarnos en todo lo que necesitábamos la comida las picaditas de la tarde losmolstos fuertes incluido el desayuno muy rico muy bien preparado y lo que nos gustó es que ellos se adaptan a lo que te guste comer o como tú desees que lo preparen siempre te preguntan, lo recomiendo a ojos cerrados tiene una acceso espectacular al mar el cual es muy hermoso muy limpio sin nada de basura, las habitaciones bien arregladas y aseadas con todos los servicios funcionales y aparte todos los cuartos son vista al mar a nosotros nos tocó una con una vista increíble, tienen una piscina super amplia y bien mantenida con una pequeña cascada, recomiendo mucho este lugar mágico y tranquilo para pasar en familia y en si recomiendo mompiche todos allí son muy serviciales, me encantó tanto que espero volver para fin de año, como dato importante si viajas con tu mascota la cual fue mi caso, lo van a tratar con mucho cariño y amor, en fin fue un feriado increíble en este lugar.

Located at the Northeast end of the villiage of Mompiche, only a 2-3 minute walk to the bustling, yet small center. The hotel is gated and ample parking is available inside the gates. I was greeted by Jose, one of the property managers who was very friendly. Upon checking in, he asked me what I wanted for breakfast the next day and when I wanted it (breakfast was included in my reservation). The next morning I was greeted by Jose and his boss, Freddie, who had breakfast ready for me at the small dining area next to the pool (which was quite nice). I chatted with Freddie and shared my plans to visit Isla Portete and Playa Negra which are about a 45min walk from the hotel. Freddie kindly offered to arrange a moto taxi for me, but ended up driving me in his personal car to the boat launch to Portete! Overall, my stay was very pleasant, mainly due to the friendly, kind, and informative staff at Bernabeth.

la atención al cliente no fue la adecuada