The Smugglers Hostel

Great communication after a last minute booking as a family of 5. Very comfortable and clean. In a lovely setting.

Superb location and lovely common areas.

To pay £100 for a private room with private bathroom in a youth hostel, and for that, only receiving a quick email explaining that there will be probably no staff at arrival time (while Hotels.com mentions until 7pm) but that you can pass and visit thrz tourist center ..between 3 and 5pm !!! At the end, no code supplied for your private room. Other guests on site saying that they did not see any staff for the last 2 days except the cleaning person. Emergency numbers given online and onsite : 0 answer ! Hotels.com support : 0..just good enough to make your call lasting as long as possible. Finally found a dormitory open and slept in it but with not door code so were always afraid that the door could get closed . Terrible service from the hostel. Self checking needs a minimum experience...they have none. Hotels.com : thanks for the travel I don't know where thanks to your online support ..but not a better service than the hotel.

Schöne Küche, Zimmergröße ok (Familienzimmer). Aber: sehr dreckig. Auf dem Heizkörper im Zimmer war ein Fleck mit Erbrochenem (? Annahme), welches sich auch auf dem Teppichboden befand. Der Türcode für das Zimmer befindet sich gut sichtbar für alle im Flur an der Pinnwand. Somit haben wir uns nicht sicher gefühlt. Es war kein Personal vor Ort. Wir mussten telefonisch erst einmal die Zugänglichkeit zum Zimmer klären.