Candlewood Suites Erie by IHG

Ils ont fait une double facturation du montant de la chambre. Aucun service sur place, doit attendre un responsable qui n’est jamais là, aucun retour d’appel.

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Even tho I booked this hotel weeks in advance AND called the week before to verify it was shower accessible for my 78 year old mom with mobility issues- they didn't have a suite for her 10 day stay. The room they offered- standard small hotel room- wrong coffee pot in room - no dishes in room and no accessible shower. Justin - who verified everything the week before booking- also was at the front desk while checking in. He ( who claimed to be the GM) was terribly rude and acted like we were the problem. Justin claimed that the mixup was due to someone not checking out when they were supposed to. He suggested a Best Western for the same price! I offered to keep the small wrong room if she could be moved to the correct accessible suite the next day- he thought that would work- I asked to see the room to verify - he said housekeeping wouldn't be able to clean it until next...no worries I just want to verify that it was the correct type id room... showed it to me and it was smaller and still no accessible shower. Justin then told me that he didn't think this was going to work out because I wasn't giving him a chance to help him. Apparently- this hotel was purchasd recently- so beware of reviews prior to this new GM and management! Would highly recommend staying somewhere else unless you dont need specific anything. She stayed at the Homewood by Hilton less than a mile away and it was everything it was supposed to be! A 10 day stay- with kitchen and Accessible shower!

Paper towel holder was empty. My biggest issue was the lack of bath/swim towels. We did not have the ability of having clean towels during our visit. I feel there should be a better turn around time for laundry. We were I formed uninvited guests used all the towels. Other than that, it was a good stay. The room was great with all the amenities.

Pet friendly and conveniently located to everything you would need or want to do.