Fairfield Inn & Suites by Marriott Martinsburg

Great customer service. Clean rooms

Always clean and love the cookies

I made a last minute reservation to stay at this hotel after I had been driving for 10 hours. When I got to the hotel, there had been a mixup and there was no room available but the front desk associate was awesome. Her name is Krista and her peer, who came in while the mixup was going on and helped to assist her, is named Haven. I manage a customer service team and I would hire either of them in a heartbeat. They found a room for me, did some last-minute cleanup and took care of everything. They are awesome. The hotel itself is beautiful and the room was beautiful. I would stay here again without a second thought.

one night stay. expectations met our needs

Not very fast. Many issues connecting.