Muthu Ben Doran Hotel

Vi havde en meget ubehagelig oplevelse med væggelus på værelset, hvilket efterfølgende resulterede i mange dages rengøring, tøjvask, bid/stik på kroppen samt en allergisk reaktion i form af nældefeber. Selvom vi fik refunderet vores ophold, har de efterfølgende udgifter været ti gange så store, og det er slet ikke for at nævne den tid og det ubehag, vi har været igennem. Det har medført store gener i form af medicinsk behandling, professionel rengøring og erstatning af tøj og møbler, der ikke kunne reddes. Vi håber, at hotellet vil tage ansvar for dette og dække de ekstra omkostninger, vi har haft i forbindelse med behandlingen og udbedringen af skaderne.

Although the promotional material said there were gluten free options, these were very limited. At breakfast, there was just gluten free toast, no cereal or porridge. Otherwise, breakfast was buffet style, and plenty of it. Evening meal was just ok.My portion of chicken was very, very small, but tasted ok. My side of vegetables didn't arrive, the waiter said I didn't need them, as I had some veg on my plate! Maybe there was some confusion somewhere? My husband's meal was fine. We heard lots of other people complaining. I found the dessert of apple crumble and custard inedible. The waiters tried to be helpful, but the service from the kitchen was appalling. It took us almost 2 hours. We would stay at the hotel again, but would not have an evening meal there.

Staff were exemplary and Evening meal was delicious. The breakfast next morning was clearly cooked by some one else and a bit average. Hotel was a little tired in places but it woustop us going again.

We arrived walking off the West Highland Way: soaked to the bone and exhausted. There was a big loud tour bus offloading at the same time, and the young woman at the front desk was so considerate and gracious — without asking, she guided us off to the side and checked us in ahead of the group. Room immaculate. Staff excellent. Really beautifully curated art in the rooms and hallways. Excellent value.

Hotel seemed "abandonned" upon our arrival and once we entered the room that was even more obvious. Room looked nothing like the pictures online,pretty basic and old. Not the cleanest as there were marks on the walls, spiderwebs,dust and crumbs on the floor and toilet was definately dont cleaned. Breakfast was poor ,dinner even poorer that was bearable by the very friendly staff who werw trying their best considering the circumstances. Bar had 3-4 table games (pool table,darts,table tennis etc) that were seemingly worn off and not maintained properly even tho needed £1/game for a pool game. Overall a hotel that surprised me its still open as its obvious noone -apart from the staff-tries for it.