Home2 Suites by Hilton McAllen

It’s really close to everything. The hotel provided a shuttle to the restaurant, there’s an outside fire pit and a lovely happy hour! We’ll definitely return

the property has excellent amenities and the safety and security is a big relief.

Very clean and modern a lot of amenities definitely would recommend

Out stay was pretty great, walking dictance to the convention center. The room was great super spacious, breakfast was very good and loved the Christmas decorations. The pool was awesome to.

We booked for my sons birthday; 2 rooms, 4 occupants each. The hotel is superb. The issues we had were with management being restrictive/not very hospitable compared to other places we've stayed. Pros: Amazing facility; clean, comfortable rooms. Front staff personnel are helpful/welcoming. Breakfast each morning was great. One of the better grab-and-go breakfasts we've had. Large pool, clean, a little warm (which was perfect for our visit because it was a little chilly). Excellent location. Cons: I called ahead to see how early we could check in (we live minutes away). I asked about using the pool until our room was ready. Manager said we couldn't use any of the amenities until after we checked into our room. Mngmnt failed to provide us with estimated check in time. NO ANSWER GIVEN. Previous hotels always allowed us to enjoy whatever amenities they had and even held our bags until checkin. We checked in as soon as our room was ready and waited till the next day for the pool. The next day was cool but nice for a swim. After 3 hours, we were kicked out of the pool because it was sprinkling on/off. No lightning in the area, just light showers. Went for a walk, grabbed lunch, etc. Noticed every other hotel had people in the pools and their fire pits lit. Not ours. Returning from our walk, other people were in our pool, but it was still sprinkling on/off. Our 4 kids were 100% supervised, respectful of others and the hotel at all times.

Property itself was very nice. Hotel staff was very friendly. However, our room did not have any shampoo or conditioner. There were a lot of people (kids just dropped off) using the pool that did not belong and were being loud, obnoxious, and vulgar. Hotel personnel were unable to control these guests. During breakfast I noticed a bug on my pineapple. I showed it to one of the ladies in the kitchen area but she just dismissed me and told me it was just the peel of the pineapple. Sadly this wasn't a great experience.

The staff at this facility is remarkable. Due to flight delays I had to check back in. Without transportation, they offered to shuttle me to the nearby shipping center for clean clothes. Afterwords they picked me up at a nearby restaurant. My new flight left at 4:30 am and they shuttled me to the airport at 3:15 am. I am so thankful for their kindness and consideration. This is the reason I stay at Home 2 Suites everywhere I travel.

It's the second time staying here, we like this hotel. The staff is friendly, the facilities are clean, and they are also pet-friendly.

Was in town for a wedding. Hotel was very clean. Staff friendly and helpful. Pool area clean and usually empty. Felt like our own personal oasis. Very impressed with the cleanliness of the room! Would recommend to family or stay again if ever in the area.

Clean hotel, comfortable room, pleasant and accommodating front end staff. I love the unique outside decor and lounging comfort.

It was clean and quiet

Everything was clean, and nice. The restroom door was damaged a little, and the tv was not working properly when we first arrived, but was fixed quickly.

Room smelled strange like dog and plumbing had sewer smell…water pressure was low also. Staff while checking in wasn’t friendly…was disappointed that reviews did not reflect this as I made choice based on that but live and learn.

Phenomenal stay as always with the most courteous staff and property inside and out in great condition! As you walk inside hotel and room you’re greeted with such a clean smell and cleanliness.

Areas are clean and neat excellent hotel my family and I want to come back. Rooms are clean perfect

Was in town for a wedding. Hotel was very clean. Staff friendly and helpful. Pool area clean and usually empty. Felt like our own personal oasis. Very impressed with the cleanliness of the room! Would recommend to family or stay again if ever in the area.

The room we had had a broken lock for the restroom so it wouldn’t stay close. We had to improvise to keep the door close. They weren’t able to fix it or get us into a new room.

Great location, clean, friendly staff and great customer service.

It’s ok just needs update. Dishwasher smelled

Property was VERY CLEAN, they had beautiful fall and Halloween Decorations. Staff was so friendly.

Very clean and very spacious was happy with my stay

The staff was very nice. Hotel was very clean. The rooms did not match the pictures on Expedia (seemed much older than the hotel should be - probably paint scheme). The bed was comfortable. But the breakfast was very sad.

Out stay was pretty great, walking dictance to the convention center. The room was great super spacious, breakfast was very good and loved the Christmas decorations. The pool was awesome to.

The South Pole event was going on and we were able to enjoy it by walking to it from our hotel. That was an unexpected bonus! We went to attend a wedding. The spaciousness of the suite was awesome. Perfect for our family!

The airplane traffic from nearby airport disturbed my sleep. It was only temporary since the airport is not very large.

The blinds do not block enough street light, which causes the room to be too lit during the nighttime. Breakfasts were good, however they were never very warm or fresh. I stayed on property a week. I also checked out a day early and was not given a refund.

Beautiful, clean room. Extremely comfortable and affordable. The suite exceeded our expectations, we will be staying again.

In-room kitchen was great. Plenty of space in the room. Large variety of breakfast options.

We had a very pleasant stay at the Home2 Suites. The hotel was very clean, welcoming, beautifully decorated, and smelled really good. The room was super spacious; it had a kitchenette, and we loved the toiletries they had in the bathroom. Maybe the blankets could be a bit more fluffier. Breakfast was good but could use a bit of improvement with variety of options. I would’ve given it a full 5 starts but when we arrived the guy at the front desk didn’t greet us or even acknowledge we were in front of him, he kept typing on his computer. After a few minutes I asked if there was someone who could check us in, he just looked at me and said “I can, just give me a minute”, he looked back down, kept typing and took a few more minutes before he could ask what name the reservation was under. I did not get a name, he wasn’t wearing a name tag. Other than that hiccup everything else was great.

I like the size of the room.

Room smelled strange like dog and plumbing had sewer smell…water pressure was low also. Staff while checking in wasn’t friendly…was disappointed that reviews did not reflect this as I made choice based on that but live and learn.

Staff was friendly and breakfast was very pleasant and very delicious. Room was clean and comfortable. Cold air condition . Will stay again

Front desk clerk was very friendly even though I arrived like at 10:30pm to check in. Check in was quick and the staff was very helpful.

Property itself was very nice. Hotel staff was very friendly. However, our room did not have any shampoo or conditioner. There were a lot of people (kids just dropped off) using the pool that did not belong and were being loud, obnoxious, and vulgar. Hotel personnel were unable to control these guests. During breakfast I noticed a bug on my pineapple. I showed it to one of the ladies in the kitchen area but she just dismissed me and told me it was just the peel of the pineapple. Sadly this wasn't a great experience.

Very clean and well stocked kitchen. Breakfast options could have been better. Some of the staff were slow to respond and seemed indifferent about guests.

Hotel is great! Staff is friendly and the room was super super clean!!! Location is excellent, next to the convention center, many restaurants, and shopping. Right by the freeway as well for easy access.

Arriving to the place room was not what I reserved…not the space, not the amount of beds…since we were 6 had to cancel it…besides that now You guys are charging me with a rate…need you to refund me those charges asap

We had a very pleasant stay at the Home2 Suites. The hotel was very clean, welcoming, beautifully decorated, and smelled really good. The room was super spacious; it had a kitchenette, and we loved the toiletries they had in the bathroom. Maybe the blankets could be a bit more fluffier. Breakfast was good but could use a bit of improvement with variety of options. I would’ve given it a full 5 starts but when we arrived the guy at the front desk didn’t greet us or even acknowledge we were in front of him, he kept typing on his computer. After a few minutes I asked if there was someone who could check us in, he just looked at me and said “I can, just give me a minute”, he looked back down, kept typing and took a few more minutes before he could ask what name the reservation was under. I did not get a name, he wasn’t wearing a name tag. Other than that hiccup everything else was great.

Great location, clean, friendly staff and great customer service.

Reception staff was nice, polite very helpful

Great staff and location.

Out stay was pretty great, walking dictance to the convention center. The room was great super spacious, breakfast was very good and loved the Christmas decorations. The pool was awesome to.

Great location.

The South Pole event was going on and we were able to enjoy it by walking to it from our hotel. That was an unexpected bonus! We went to attend a wedding. The spaciousness of the suite was awesome. Perfect for our family!

The airplane traffic from nearby airport disturbed my sleep. It was only temporary since the airport is not very large.

Hotel is great! Staff is friendly and the room was super super clean!!! Location is excellent, next to the convention center, many restaurants, and shopping. Right by the freeway as well for easy access.

Nice rook, great location!

I really liked that the hotel room was very convenient for my family and it was really clean! Also many restaurants were close by and stores!

near the shopping mall

Really nice, area is convenient for dining out

The staff was very nice. Hotel was very clean. The rooms did not match the pictures on Expedia (seemed much older than the hotel should be - probably paint scheme). The bed was comfortable. But the breakfast was very sad.

Out stay was pretty great, walking dictance to the convention center. The room was great super spacious, breakfast was very good and loved the Christmas decorations. The pool was awesome to.

Staff was friendly and breakfast was very pleasant and very delicious. Room was clean and comfortable. Cold air condition . Will stay again

The blinds do not block enough street light, which causes the room to be too lit during the nighttime. Breakfasts were good, however they were never very warm or fresh. I stayed on property a week. I also checked out a day early and was not given a refund.

Property itself was very nice. Hotel staff was very friendly. However, our room did not have any shampoo or conditioner. There were a lot of people (kids just dropped off) using the pool that did not belong and were being loud, obnoxious, and vulgar. Hotel personnel were unable to control these guests. During breakfast I noticed a bug on my pineapple. I showed it to one of the ladies in the kitchen area but she just dismissed me and told me it was just the peel of the pineapple. Sadly this wasn't a great experience.

Very clean and well stocked kitchen. Breakfast options could have been better. Some of the staff were slow to respond and seemed indifferent about guests.

Love that you serve fresh fruit and have flavored coffee creamers!!

In-room kitchen was great. Plenty of space in the room. Large variety of breakfast options.

We had a very pleasant stay at the Home2 Suites. The hotel was very clean, welcoming, beautifully decorated, and smelled really good. The room was super spacious; it had a kitchenette, and we loved the toiletries they had in the bathroom. Maybe the blankets could be a bit more fluffier. Breakfast was good but could use a bit of improvement with variety of options. I would’ve given it a full 5 starts but when we arrived the guy at the front desk didn’t greet us or even acknowledge we were in front of him, he kept typing on his computer. After a few minutes I asked if there was someone who could check us in, he just looked at me and said “I can, just give me a minute”, he looked back down, kept typing and took a few more minutes before he could ask what name the reservation was under. I did not get a name, he wasn’t wearing a name tag. Other than that hiccup everything else was great.

Breakfast was good!