Hotel Casa Tortuga Tulum - Cenotes Park Inclusive
147 USD
/natt
Gj.snitt. for september
Velg datoer for å se priser og tilgjengelighet
147 USD
/natt
Gj.snitt. for september
Månedlige gjennomsnittspriser
På Hotel Casa Tortuga Tulum - Cenotes Park Inclusive er prisen per natt i gjennomsnitt 73 USD i den billigste måneden (oktober) og 154 USD i den dyreste måneden (juli), basert på de siste 12 månedene.
| Måned | Gjennomsnittspris |
|---|---|
| januar | 150 USD |
| februar | 134 USD |
| mars | 142 USD |
| april | 91 USD |
| mai | 94 USD |
| juni | 113 USD |
| juli | 154 USD |
| august | 75 USD |
| september | 147 USD |
| oktober | 73 USD |
| november | 113 USD |
| desember | 101 USD |
J
F
M
A
M
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sep · 147 USD
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O
N
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Dyreste: juli (ca. 154 USD)
Billigste: oktober (ca. 73 USD)
Om denne eiendommen
Ta deg et bad i et av stedets 2 utendørsbassenger eller nyt andre rekreasjonsfasiliteter som inkludert adgang til badeland.
Fasiliteter
Ta deg et bad i et av stedets 2 utendørsbassenger eller nyt andre rekreasjonsfasiliteter som inkludert adgang til badeland.
Fasiliteter for forretningsreisende
Resepsjonen er kun bemannet i et begrenset antall timer. Gjestene tilbys ubetjent parkering (inkludert) på stedet.
Servering
Spis lunsj på Restaurante Carey - Barra, en restaurant som spesialiserer seg på meksikanske retter. Du kan også få noe lett å bite i på 2 kafeer. Rund av dagen med noe å drikke i baren/loungen. Ferdiglaget frokost tilbys daglig fra kl. 09.00 til kl. 12.00 mot et tillegg.
Rom
Føl deg som hjemme i et av de 25 aircondition-avkjølte gjesterommene som også har smart-TV. Rommene har egen balkong. Du kan holde deg oppdatert med wi-fi (inkludert) på rommet, og underholdningen er sikret med digital-TV. Badene har dusj og hårføner (på forespørsel).
Beliggenhet
Med fin beliggenhet i Tulum er Hotel Casa Tortuga Tulum Cenotes Park Inclusive kun en 15 minutters kjøretur fra Inngang til Parque Jaguar og Akumal-stranden. Dette hotellet ligger 8,8 mi (14,2 km) unna Dos Ojos Cenote og 9,8 mi (15,8 km) unna Tulum strand.
Hva finnes i nærheten
LabnaHa øko- og opplevelsespark(0.2 miles)
Maya Adrenaline(0.2 miles)
Cenotes Labnaha(0.3 miles)
Cenote Tortugas(0.4 miles)
Jaguarparken(1.5 miles)
Yax-Muul(1.5 miles)
Soliman-bukten(2.2 miles)
Cenote Manatí(2.4 miles)
Tulum nasjonalpark(3.1 miles)
Tulum bokstaver(4.1 miles)
Tulum ølspa(4.2 miles)
Tulum-tårnet(5.6 miles)
Casa del Cenote(5.9 miles)
Tempelet til den nedstigende gud(5.9 miles)
Freskotempelet(5.9 miles)
Tulum int. lufthavn (TQO)(32.1 miles)
Cancun, Quintana Roo (CUN-Cancun internasjonale flyplass)(68.5 miles)
Parkering
Restaurant
Svømmebasseng
Rom for ikke-røykere
Kanopadling
Fotturer
Beliggenhet
Carretera Federal Km 239, Ejido Jacinto Pat, Tulum, Delstaten Quintana Roo, Mexico
LabnaHa øko- og opplevelsespark (0.2 miles)
Maya Adrenaline (0.2 miles)
Cenotes Labnaha (0.3 miles)
Cenote Tortugas (0.4 miles)
Jaguarparken (1.5 miles)
Yax-Muul (1.5 miles)
Romalternativer
12
Studio – basic
Romdetaljer
1 Ekstra Stor Dobbeltseng
Sover 2
269 ft²
BalkongKlimaanleggWi-Fi (gratis)Tekjøkken
11
Dobbeltrom – superior, 1 kingsize-seng, bassengutsikt
Romdetaljer
1 Ekstra Stor Dobbeltseng
Sover 2
BalkongKlimaanleggWi-Fi (gratis)Eget bad
14
Firemannsrom – superior, 2 dobbeltsenger, bassengutsikt
Romdetaljer
2 Dobbeltsenger
Sover 4
431 ft²
BalkongKlimaanleggWi-Fi (gratis)Eget bad
11
Dobbeltrom – classic, 1 kingsize-seng, bassengutsikt
Romdetaljer
1 Ekstra Stor Dobbeltseng
Sover 2
323 ft²
BalkongKlimaanleggWi-Fi (gratis)Eget bad
15
Suite – superior, bassengutsikt
Romdetaljer
1 Ekstra Stor Dobbeltseng
og 1 Sovesofa
Sover 3
807 ft²
BalkongKlimaanleggWi-Fi (gratis)Separat stue
15
Familiesuite, bassengutsikt
Romdetaljer
1 Ekstra Stor Dobbeltseng
, 2 Dobbeltsenger
og 1 Sovesofa
Sover 6
1615 ft²
BalkongKlimaanleggWi-Fi (gratis)Separat stue
Gjesteomtaler
8.6
Utrolig
basert på 942 verifiserte omtaler
Hva gjestene synes
KI-generert oppsummering basert på nylige gjesteomtaler
På Hotel Casa Tortuga Tulum – Cenotes Park Inclusive roser gjestene ofte tilgangen til cenotene og den fredfulle jungelsettingen nær Tulum, samtidig som de påpeker den avsidesliggende beliggenheten og begrensede mulighetene for sen middag, noe som gjør transport og forhåndsplanlegging av måltider viktig.
Les merVar dette til hjelp?
Hva gjestene synes
På Hotel Casa Tortuga Tulum – Cenotes Park Inclusive roser gjestene ofte tilgangen til cenotene og den fredfulle jungelsettingen nær Tulum, samtidig som de påpeker den avsidesliggende beliggenheten og begrensede mulighetene for sen middag, noe som gjør transport og forhåndsplanlegging av måltider viktig.
Rommene er generelt romslige og stille, men flere anmeldelser nevner problemer med låser, varmtvann, Wi-Fi og mygg. Tilbakemeldingene om renhold varierer, fra plettfrie rom til klager på flekkete sengetøy og støvete områder. Mange beskriver personalet som vennlig og hjelpsomt, men bemanningen i resepsjonen og kommunikasjonen kan være begrenset utenfor åpningstidene. Samlet sett passer hotellet reisende som prioriterer natur og aktiviteter på stedet fremfor full service og bekvemmeligheter.
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Fasiliteter
Inkludert tilgang til cenotene og aktivitetene på stedet er et høydepunkt. Bassenget er mye verdsatt, men en anmeldelse rapporterte at det var for skittent til å bruke.
Relaterte gjesteomtaler
10
Cesar
26. apr. 2025
·
Overnattet 1 natt
Beautiful property, great pool, and walkable to the cenotes entrance that was included in your stay. We will absolutely stay there again and very much recommend to everyone to stay there very much.
Beautiful property, great pool, and walkable to the cenotes entrance that was included in your stay. We will absolutely stay there again and very much recommend to everyone to stay there very much.
10
José Antonio
23. mai 2025
·
Overnattet 1 natt
Hermoso departamento y súper limpio sin duda volvería ahí solo como recomendación pondría parrillas para poder cocinar. La alberca increíble me encantó.
Hermoso departamento y súper limpio sin duda volvería ahí solo como recomendación pondría parrillas para poder cocinar. La alberca increíble me encantó.
2
Ashley
17. okt. 2025
·
Overnattet 5 netter
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
10
Katie
1. jan. 2026
·
Overnattet 3 netter
New and spacious 2 bedroom condo. Peaceful in the jungle with a beautiful huge pool. Staff was friendly and flexible. We really enjoyed our stay! The included access to cenotes and zipline and kyacking was fantastic.
New and spacious 2 bedroom condo. Peaceful in the jungle with a beautiful huge pool. Staff was friendly and flexible. We really enjoyed our stay! The included access to cenotes and zipline and kyacking was fantastic.
10
Kevin
3. mars 2024
·
Overnattet 2 netter
The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.
The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.
10
Julieta
31. mai 2025
·
Overnattet 1 natt
Beautiful, new hotel, tucked in back of Cenotes Park, which visit is included with stay. Marvelous experience. Beautiful pool, very quiet. Near Tulum and many other cenotes and Mayan sites.
Beautiful, new hotel, tucked in back of Cenotes Park, which visit is included with stay. Marvelous experience. Beautiful pool, very quiet. Near Tulum and many other cenotes and Mayan sites.
8
Oury Dal
13. mars 2024
·
Overnattet 1 natt
Entrée pour les cenotes inclu dans le prix. Très abordable. Le cenote club est très tranquille la semaine mais doit être très très bien le week-end car le set-up est incroyable pour faire la fête.
Entrée pour les cenotes inclu dans le prix. Très abordable. Le cenote club est très tranquille la semaine mais doit être très très bien le week-end car le set-up est incroyable pour faire la fête.
10
Eduardo Jorge
5. aug. 2023
·
Overnattet 1 natt
Hotel muy cómodo, tranquilo y seguro dentro del centro turístico Cenote Tortuga. Excelentes habitaciones e instalaciones dentro de un ambiente natural a pocos kilómetros de Tulum. Nos dieron acceso gratuito al cenotre Tres Zapotes, que es espectacular. Muy recomendable.
Hotel muy cómodo, tranquilo y seguro dentro del centro turístico Cenote Tortuga. Excelentes habitaciones e instalaciones dentro de un ambiente natural a pocos kilómetros de Tulum. Nos dieron acceso gratuito al cenotre Tres Zapotes, que es espectacular. Muy recomendable.
10
Katya
8. juni 2024
·
Overnattet 1 natt
Hôtel absolument fantastique . Un accès privilège au cenote le matin pour les clients de l’hôtel .. une vraie pépite avec très bon rapport qualité prix . Personnel gentil et dispo .
Hôtel absolument fantastique . Un accès privilège au cenote le matin pour les clients de l’hôtel .. une vraie pépite avec très bon rapport qualité prix . Personnel gentil et dispo .
10
LeChat
25. aug. 2025
·
Overnattet 3 netter
Leí diferentes opiniones,pero en lo personal el hotel fue bueno, no es muy moderno,pero para mi fue muy comodo junto con su alberca. Pero los cenotes me encantaron,ignoro porque dicen que parece un balneario, será por la cantidad de gente que va, pero tienen mucho personal que esta cuidando los cenotes y eso me gusta. Lo que pueden hacer es llegar desde que abren y disfrutar desde temprano.
Leí diferentes opiniones,pero en lo personal el hotel fue bueno, no es muy moderno,pero para mi fue muy comodo junto con su alberca. Pero los cenotes me encantaron,ignoro porque dicen que parece un balneario, será por la cantidad de gente que va, pero tienen mucho personal que esta cuidando los cenotes y eso me gusta. Lo que pueden hacer es llegar desde que abren y disfrutar desde temprano.
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Renhold
Tilbakemeldingene varierer: flere gjester fant rommene svært rene, mens andre rapporterte om flekkete sengetøy, skadedyr og støvete områder. En anmeldelse nevnte også et skittent basseng.
Relaterte gjesteomtaler
10
José Antonio
23. mai 2025
·
Overnattet 1 natt
Hermoso departamento y súper limpio sin duda volvería ahí solo como recomendación pondría parrillas para poder cocinar. La alberca increíble me encantó.
Hermoso departamento y súper limpio sin duda volvería ahí solo como recomendación pondría parrillas para poder cocinar. La alberca increíble me encantó.
2
Ashley
17. okt. 2025
·
Overnattet 5 netter
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
8
Lizbeth Cortes
11. aug. 2025
·
Overnattet 8 netter
Our stay at Hotel Casa Tortuga was wonderful. The staff was kind and it's a clean place.
Our stay at Hotel Casa Tortuga was wonderful. The staff was kind and it's a clean place.
6
Luis
31. mars 2022
·
Overnattet 1 natt
Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.
Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.
6
Diana
1. nov. 2023
·
Overnattet 4 netter
Rentamos 3 habitaciones, pero solo yo tuve inconvenientes. 1ra habitacion yo pense que olia MUCHO a humedo, necesite salirme para tomar aire despues mi mamá que tiene mejor olfato me comento que era olor a gas, lo reportamos y nos cambiaron de habatacion ya que no me iba a quedar agusto, en el 2do cuarto que tuve el calenton de paso prendia y apagaba como si alguien abriera el agua caliente, se reporto y nos dijeron que era normal, claro que nos afecto en la regadera, si salia caliente pero no se calibraba, nos quemaba o salia muy fria. Aparte tenias hormiguitas, llevamos unas donas, que pusimos en el sillos y ni 5 min ya estan llenas de hormigas que tambien andaban en la cama. Repito todo esto solo me paso a mi a los de las otras dos habitaciones, todo bien.
Rentamos 3 habitaciones, pero solo yo tuve inconvenientes. 1ra habitacion yo pense que olia MUCHO a humedo, necesite salirme para tomar aire despues mi mamá que tiene mejor olfato me comento que era olor a gas, lo reportamos y nos cambiaron de habatacion ya que no me iba a quedar agusto, en el 2do cuarto que tuve el calenton de paso prendia y apagaba como si alguien abriera el agua caliente, se reporto y nos dijeron que era normal, claro que nos afecto en la regadera, si salia caliente pero no se calibraba, nos quemaba o salia muy fria. Aparte tenias hormiguitas, llevamos unas donas, que pusimos en el sillos y ni 5 min ya estan llenas de hormigas que tambien andaban en la cama. Repito todo esto solo me paso a mi a los de las otras dos habitaciones, todo bien.
10
Phillip
7. juni 2025
·
Overnattet 2 netter
The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.
The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.
10
MARICRUZ
23. mai 2025
·
Overnattet 5 netter
Excepcional, maravilloso lugar, súper atentos todos. Limpieza, servicio, atención excelente!
Excepcional, maravilloso lugar, súper atentos todos. Limpieza, servicio, atención excelente!
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Rom
Mange beskriver rommene som romslige, stille og komfortable. Likevel nevner flere anmeldelser vedlikeholds- og mangelproblemer, inkludert defekte låser, ustabilt varmtvann, svakt eller ikke-fungerende Wi-Fi, varme før AC kjølte, og mygg inne i rommene.
Relaterte gjesteomtaler
10
Ericka
13. juli 2023
·
Overnattet 3 netter
Beautiful place and the rooms are amazing!
Beautiful place and the rooms are amazing!
2
Ashley
17. okt. 2025
·
Overnattet 5 netter
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
10
Katie
1. jan. 2026
·
Overnattet 3 netter
New and spacious 2 bedroom condo. Peaceful in the jungle with a beautiful huge pool. Staff was friendly and flexible. We really enjoyed our stay! The included access to cenotes and zipline and kyacking was fantastic.
New and spacious 2 bedroom condo. Peaceful in the jungle with a beautiful huge pool. Staff was friendly and flexible. We really enjoyed our stay! The included access to cenotes and zipline and kyacking was fantastic.
6
Luis
31. mars 2022
·
Overnattet 1 natt
Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.
Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.
10
Silvia
22. mars 2022
·
Overnattet 1 natt
I was not able to explore all the amenities due to my limited stay but I appreciate the options given. The room was excellent.
I was not able to explore all the amenities due to my limited stay but I appreciate the options given. The room was excellent.
6
Diana
1. nov. 2023
·
Overnattet 4 netter
Rentamos 3 habitaciones, pero solo yo tuve inconvenientes. 1ra habitacion yo pense que olia MUCHO a humedo, necesite salirme para tomar aire despues mi mamá que tiene mejor olfato me comento que era olor a gas, lo reportamos y nos cambiaron de habatacion ya que no me iba a quedar agusto, en el 2do cuarto que tuve el calenton de paso prendia y apagaba como si alguien abriera el agua caliente, se reporto y nos dijeron que era normal, claro que nos afecto en la regadera, si salia caliente pero no se calibraba, nos quemaba o salia muy fria. Aparte tenias hormiguitas, llevamos unas donas, que pusimos en el sillos y ni 5 min ya estan llenas de hormigas que tambien andaban en la cama. Repito todo esto solo me paso a mi a los de las otras dos habitaciones, todo bien.
Rentamos 3 habitaciones, pero solo yo tuve inconvenientes. 1ra habitacion yo pense que olia MUCHO a humedo, necesite salirme para tomar aire despues mi mamá que tiene mejor olfato me comento que era olor a gas, lo reportamos y nos cambiaron de habatacion ya que no me iba a quedar agusto, en el 2do cuarto que tuve el calenton de paso prendia y apagaba como si alguien abriera el agua caliente, se reporto y nos dijeron que era normal, claro que nos afecto en la regadera, si salia caliente pero no se calibraba, nos quemaba o salia muy fria. Aparte tenias hormiguitas, llevamos unas donas, que pusimos en el sillos y ni 5 min ya estan llenas de hormigas que tambien andaban en la cama. Repito todo esto solo me paso a mi a los de las otras dos habitaciones, todo bien.
2
Kendra
15. juli 2025
·
Overnattet 1 natt
We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
2
Sunil
18. aug. 2025
·
Overnattet 2 netter
Please don’t book this hotel I have the hotel but when I go to the room back door doesn’t lock I mention to the office the says 15 minutes he fixed after 10 minutes later he says I can’t fixed I ask him refund he don’t want to do that and he told me upgrade better room extra money he charged me $75 and I go the another room . The bedroom window is not lock night time nobody on the office you can’t contact them and very scary I left the hotel and call taxi and and I left the room I wasted my money time he should refund horrible place Expedia and other booking services please remove from website to this hotel
Please don’t book this hotel I have the hotel but when I go to the room back door doesn’t lock I mention to the office the says 15 minutes he fixed after 10 minutes later he says I can’t fixed I ask him refund he don’t want to do that and he told me upgrade better room extra money he charged me $75 and I go the another room . The bedroom window is not lock night time nobody on the office you can’t contact them and very scary I left the hotel and call taxi and and I left the room I wasted my money time he should refund horrible place Expedia and other booking services please remove from website to this hotel
10
Phillip
7. juni 2025
·
Overnattet 2 netter
The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.
The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.
10
LeChat
25. aug. 2025
·
Overnattet 3 netter
Leí diferentes opiniones,pero en lo personal el hotel fue bueno, no es muy moderno,pero para mi fue muy comodo junto con su alberca. Pero los cenotes me encantaron,ignoro porque dicen que parece un balneario, será por la cantidad de gente que va, pero tienen mucho personal que esta cuidando los cenotes y eso me gusta. Lo que pueden hacer es llegar desde que abren y disfrutar desde temprano.
Leí diferentes opiniones,pero en lo personal el hotel fue bueno, no es muy moderno,pero para mi fue muy comodo junto con su alberca. Pero los cenotes me encantaron,ignoro porque dicen que parece un balneario, será por la cantidad de gente que va, pero tienen mucho personal que esta cuidando los cenotes y eso me gusta. Lo que pueden hacer es llegar desde que abren y disfrutar desde temprano.
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Service
Personalet beskrives ofte som vennlig og hjelpsomt. Likevel rapporterer gjestene begrenset bemanning i resepsjonen utenfor åpningstidene, kommunikasjons- eller språkproblemer og vanskeligheter med å nå personalet når problemer oppstår.
Relaterte gjesteomtaler
10
Gicel
19. juli 2025
·
Overnattet 3 netter
This place was 10/10 for us! My family and I were excited about this vacation and to be honest, this place exceeded our expectations. It was affordable, and all of the staff were very nice people! I'd definitely recommend going. We will definitely be back!
This place was 10/10 for us! My family and I were excited about this vacation and to be honest, this place exceeded our expectations. It was affordable, and all of the staff were very nice people! I'd definitely recommend going. We will definitely be back!
2
Ashley
17. okt. 2025
·
Overnattet 5 netter
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
10
Katie
1. jan. 2026
·
Overnattet 3 netter
New and spacious 2 bedroom condo. Peaceful in the jungle with a beautiful huge pool. Staff was friendly and flexible. We really enjoyed our stay! The included access to cenotes and zipline and kyacking was fantastic.
New and spacious 2 bedroom condo. Peaceful in the jungle with a beautiful huge pool. Staff was friendly and flexible. We really enjoyed our stay! The included access to cenotes and zipline and kyacking was fantastic.
8
Lizbeth Cortes
11. aug. 2025
·
Overnattet 8 netter
Our stay at Hotel Casa Tortuga was wonderful. The staff was kind and it's a clean place.
Our stay at Hotel Casa Tortuga was wonderful. The staff was kind and it's a clean place.
2
Kendra
15. juli 2025
·
Overnattet 1 natt
We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
10
Kevin
3. mars 2024
·
Overnattet 2 netter
The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.
The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.
2
Sunil
18. aug. 2025
·
Overnattet 2 netter
Please don’t book this hotel I have the hotel but when I go to the room back door doesn’t lock I mention to the office the says 15 minutes he fixed after 10 minutes later he says I can’t fixed I ask him refund he don’t want to do that and he told me upgrade better room extra money he charged me $75 and I go the another room . The bedroom window is not lock night time nobody on the office you can’t contact them and very scary I left the hotel and call taxi and and I left the room I wasted my money time he should refund horrible place Expedia and other booking services please remove from website to this hotel
Please don’t book this hotel I have the hotel but when I go to the room back door doesn’t lock I mention to the office the says 15 minutes he fixed after 10 minutes later he says I can’t fixed I ask him refund he don’t want to do that and he told me upgrade better room extra money he charged me $75 and I go the another room . The bedroom window is not lock night time nobody on the office you can’t contact them and very scary I left the hotel and call taxi and and I left the room I wasted my money time he should refund horrible place Expedia and other booking services please remove from website to this hotel
10
ROBERTO VALENCIA
16. juli 2025
·
Overnattet 3 netter
EL SERVICIO Y LA SEGURIDAD DEL LUGAR, AMABLES Y ATENTOS.
EL SERVICIO Y LA SEGURIDAD DEL LUGAR, AMABLES Y ATENTOS.
10
MARICRUZ
23. mai 2025
·
Overnattet 5 netter
Excepcional, maravilloso lugar, súper atentos todos. Limpieza, servicio, atención excelente!
Excepcional, maravilloso lugar, súper atentos todos. Limpieza, servicio, atención excelente!
10
Katya
8. juni 2024
·
Overnattet 1 natt
Hôtel absolument fantastique . Un accès privilège au cenote le matin pour les clients de l’hôtel .. une vraie pépite avec très bon rapport qualité prix . Personnel gentil et dispo .
Hôtel absolument fantastique . Un accès privilège au cenote le matin pour les clients de l’hôtel .. une vraie pépite avec très bon rapport qualité prix . Personnel gentil et dispo .
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Beliggenhet
Hotellet ligger i et rolig jungelområde en kort kjøretur fra Tulum og i nærheten av Xel-Ha, med enkel tilgang til cenotene på stedet. Beliggenheten føles avsidesliggende, med få spisemuligheter i nærheten og meldinger om at taxier har problemer med å finne hotellet.
Relaterte gjesteomtaler
10
Cesar
26. apr. 2025
·
Overnattet 1 natt
Beautiful property, great pool, and walkable to the cenotes entrance that was included in your stay. We will absolutely stay there again and very much recommend to everyone to stay there very much.
Beautiful property, great pool, and walkable to the cenotes entrance that was included in your stay. We will absolutely stay there again and very much recommend to everyone to stay there very much.
2
Johan
3. jan. 2026
·
Overnattet 2 netter
The hotel does NOT have 2 restaurants and a bar/lounge. After 17.00 when the Cenote park closes there is no food or drinks available anywhere near, and the cafe next to the hotel opens at 10.00 so breakfast was not an option. The park was a 3 hour event so would recommend others to go by car/taxi/collectivo and stay at a hotel somewhere else.
The hotel does NOT have 2 restaurants and a bar/lounge. After 17.00 when the Cenote park closes there is no food or drinks available anywhere near, and the cafe next to the hotel opens at 10.00 so breakfast was not an option. The park was a 3 hour event so would recommend others to go by car/taxi/collectivo and stay at a hotel somewhere else.
10
dolores
15. aug. 2025
·
Overnattet 2 netter
Un lugar fantástico,,volvería a hospedarme ahí está a unos kilómetro de Tulum,personal amable muy buen servicio
Un lugar fantástico,,volvería a hospedarme ahí está a unos kilómetro de Tulum,personal amable muy buen servicio
6
Monica
5. juli 2024
·
Overnattet 2 netter
Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation.
Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation.
6
Luis
31. mars 2022
·
Overnattet 1 natt
Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.
Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.
2
Kendra
15. juli 2025
·
Overnattet 1 natt
We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
10
Kevin
3. mars 2024
·
Overnattet 2 netter
The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.
The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.
10
Julieta
31. mai 2025
·
Overnattet 1 natt
Beautiful, new hotel, tucked in back of Cenotes Park, which visit is included with stay. Marvelous experience. Beautiful pool, very quiet. Near Tulum and many other cenotes and Mayan sites.
Beautiful, new hotel, tucked in back of Cenotes Park, which visit is included with stay. Marvelous experience. Beautiful pool, very quiet. Near Tulum and many other cenotes and Mayan sites.
10
Eduardo Jorge
5. aug. 2023
·
Overnattet 1 natt
Hotel muy cómodo, tranquilo y seguro dentro del centro turístico Cenote Tortuga. Excelentes habitaciones e instalaciones dentro de un ambiente natural a pocos kilómetros de Tulum. Nos dieron acceso gratuito al cenotre Tres Zapotes, que es espectacular. Muy recomendable.
Hotel muy cómodo, tranquilo y seguro dentro del centro turístico Cenote Tortuga. Excelentes habitaciones e instalaciones dentro de un ambiente natural a pocos kilómetros de Tulum. Nos dieron acceso gratuito al cenotre Tres Zapotes, que es espectacular. Muy recomendable.
10
Phillip
7. juni 2025
·
Overnattet 2 netter
The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.
The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Servering
Spisemulighetene er svært begrenset: alternativene på stedet stenger tidlig, i nærheten er det få valg, frokosten kan starte sent, og det kan være nødvendig med reservasjon. Flere gjester endte opp med å være sultne eller måtte reise til Tulum for å spise.
Relaterte gjesteomtaler
2
Johan
3. jan. 2026
·
Overnattet 2 netter
The hotel does NOT have 2 restaurants and a bar/lounge. After 17.00 when the Cenote park closes there is no food or drinks available anywhere near, and the cafe next to the hotel opens at 10.00 so breakfast was not an option. The park was a 3 hour event so would recommend others to go by car/taxi/collectivo and stay at a hotel somewhere else.
The hotel does NOT have 2 restaurants and a bar/lounge. After 17.00 when the Cenote park closes there is no food or drinks available anywhere near, and the cafe next to the hotel opens at 10.00 so breakfast was not an option. The park was a 3 hour event so would recommend others to go by car/taxi/collectivo and stay at a hotel somewhere else.
6
Monica
5. juli 2024
·
Overnattet 2 netter
Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation.
Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation.
10
Fabiola
11. juli 2023
·
Overnattet 1 natt
Hace falta algún centro de consumo de 24hrs, claro dependiendo la ocupación que tengan
Hace falta algún centro de consumo de 24hrs, claro dependiendo la ocupación que tengan
2
Ashley
17. okt. 2025
·
Overnattet 5 netter
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
6
Luis
31. mars 2022
·
Overnattet 1 natt
Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.
Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.
2
Kendra
15. juli 2025
·
Overnattet 1 natt
We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
8
Adina
1. juni 2026
·
Overnattet 1 natt
Very nice and accommodating reception staff. Rooms are comfortable and clean. Nice to be so close to the Santa with the Tours included.
Very nice and accommodating reception staff. Rooms are comfortable and clean. Nice to be so close to the Santa with the Tours included.
8
Rosa
30. mars 2026
·
Overnattet 2 netter
No. We don't have time
No. We don't have time
10
Ruben
17. mars 2026
·
Overnattet 2 netter
Tiendas cerca esta como a 15 minutos adentro del parque ay algunos restaurantes no comimos ahi
Tiendas cerca esta como a 15 minutos adentro del parque ay algunos restaurantes no comimos ahi
8
Thomas
10. mars 2026
·
Overnattet 1 natt
Room for improvement- we liked it but 1) coffee maker but no coffee in the room, 2) balcony sliding door didn’t lock, 3) nozzle on faucet missing and faucet loose, 4) wi-fi needed to be reset twice, 5) wooden chair needed felt pads (terrible and unnecessary noise when moving the chair), 6) bathroom area needs wall hooks. Simple fixes would make it soo much better. Otherwise it was a good deal and we LOVED the cenotes, price was included.
Room for improvement- we liked it but 1) coffee maker but no coffee in the room, 2) balcony sliding door didn’t lock, 3) nozzle on faucet missing and faucet loose, 4) wi-fi needed to be reset twice, 5) wooden chair needed felt pads (terrible and unnecessary noise when moving the chair), 6) bathroom area needs wall hooks. Simple fixes would make it soo much better. Otherwise it was a good deal and we LOVED the cenotes, price was included.
2
Aleksandr
3. mars 2026
·
Overnattet 5 netter
I'd like to write a positive review, but I'm disappointed. I'm a travel agent, and I was fooled by the pretty photos and good reviews. If my clients had stayed at this resort, I'd have had to immediately find them a new place at my own expense. The only positive is that there are cenotes on the resort grounds, and if you're staying at this hotel, you don't have to pay extra to visit and swim in them, as well as a small zip line and kayaks. Buses and cars with tourists who pay for these activities arrive at the hotel territory every day. On the negative side: We arrived at almost 11 p.m., when everything was closed, it was dark and a bit scary, and we were met by a man who didn’t speak English. But he took us to our building, where we rented two rooms. When I inspected the room in the morning, I was very disappointed. There was no microwave in either room, only one room had a coffee maker, but I was shocked by the state of the refrigerator and the sink with faucet in the kitchen, dishwasher sponge. The bathroom had the same faucet, and the towels were old and stained. It smelled like an old, musty room that hadn't been lived in for a long time and hadn't been maintained. The second issue was the pool: it's never been cleaned, and no one ever swims there. The pool is beautiful and large, but it's covered in leaves and insects, and there are a lot of trees all around. No one maintains it, and it feels like the resort has been completely abandoned. There's still som
I'd like to write a positive review, but I'm disappointed. I'm a travel agent, and I was fooled by the pretty photos and good reviews. If my clients had stayed at this resort, I'd have had to immediately find them a new place at my own expense. The only positive is that there are cenotes on the resort grounds, and if you're staying at this hotel, you don't have to pay extra to visit and swim in them, as well as a small zip line and kayaks. Buses and cars with tourists who pay for these activities arrive at the hotel territory every day. On the negative side: We arrived at almost 11 p.m., when everything was closed, it was dark and a bit scary, and we were met by a man who didn’t speak English. But he took us to our building, where we rented two rooms. When I inspected the room in the morning, I was very disappointed. There was no microwave in either room, only one room had a coffee maker, but I was shocked by the state of the refrigerator and the sink with faucet in the kitchen, dishwasher sponge. The bathroom had the same faucet, and the towels were old and stained. It smelled like an old, musty room that hadn't been lived in for a long time and hadn't been maintained. The second issue was the pool: it's never been cleaned, and no one ever swims there. The pool is beautiful and large, but it's covered in leaves and insects, and there are a lot of trees all around. No one maintains it, and it feels like the resort has been completely abandoned. There's still som
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Priser i USD for 2 gjester oppdateres daglig.
- 2026-09-17: 104.78012101687621USD
- 2026-09-18: 104.78012101687621USD
- 2026-09-19: 176.15984619209289USD
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- 2026-09-21: 103.01622629843902USD
- 2026-09-22: 103.63339451777648USD
- 2026-09-23: 103.63339451777648USD
- 2026-09-24: 104.1108248834915USD
- 2026-09-25: 104.15667116487121USD
- 2026-09-26: 113.62371362542724USD
- 2026-09-27: 104.1108248834915USD
- 2026-09-28: 107.3927195029602USD
- 2026-09-29: 182.4856693131561USD
- 2026-09-30: NO DATA
- 2026-10-01: 142.5138534068222USD
- 2026-10-02: 142.5138534068222USD
- 2026-10-03: 105.13647444609832USD
- 2026-10-04: 112.64047603456878USD
- 2026-10-05: 185.85327273651123USD
- 2026-10-06: 105.24716084375763USD
- 2026-10-07: NO DATA
- 2026-10-08: 105.54381686015319USD
- 2026-10-09: 182.65035847756957USD
- 2026-10-10: 112.64047603456878USD
- 2026-10-11: 184.25262161848448USD
- 2026-10-12: 104.24742630127716USD
- 2026-10-13: 141.64039107025147USD
- 2026-10-14: 142.5138534068222USD
- 2026-10-15: 141.66028728752897USD
- 2026-10-16: 193.0370249518585USD
- 2026-10-17: 192.8664308775177USD
- 2026-10-18: 129.0927027824249USD
- 2026-10-19: 192.8664308775177USD
- 2026-10-20: 204.78739270159912USD
- 2026-10-21: 192.25454553753661USD
- 2026-10-22: 192.90229838677976USD
- 2026-10-23: 192.90229838677976USD
- 2026-10-24: 121.80382740058135USD
- 2026-10-25: 678.2577891478271USD
- 2026-10-26: 193.0370249518585USD
- 2026-10-27: 192.90229838677976USD
- 2026-10-28: 129.0927027824249USD
- 2026-10-29: 204.78739270159912USD
- 2026-10-30: 146.30536628380582USD
- 2026-10-31: 191.90822344639585USD
- 2026-11-01: 146.06862670508573USD
- 2026-11-02: 206.93607903564452USD
- 2026-11-03: 146.93366096546936USD
- 2026-11-04: 192.91743738433837USD
- 2026-11-05: 193.0370249518585USD
- 2026-11-06: 192.91743738433837USD
- 2026-11-07: 193.0370249518585USD
- 2026-11-08: 192.90229838677976USD
- 2026-11-09: 195.3277269979553USD
- 2026-11-10: 190.83815564442443USD
- 2026-11-11: 192.91743738433837USD
- 2026-11-12: 192.90229838677976USD
- 2026-11-13: 195.15834194078062USD
- 2026-11-14: 213.3199875466461USD
- 2026-11-15: 193.0370249518585USD
- 2026-11-16: 204.78739270159912USD
- 2026-11-17: 193.0370249518585USD
Resepsjonen er åpen hver dag fra kl. 09.00 til kl. 23.00. Du må kontakte overnattingsstedet på forhånd via kontaktopplysningene i bestillingsbekreftelsen hvis du planlegger å ankomme etter kl. 23.00. Resepsjonen har begrensede åpningstider. Overnattingsstedet har stilletid fra kl. 22.00 til kl. 09.00.Informasjon fra overnattingsstedet kan bli oversatt ved hjelp av automatiserte oversettelsesverktøy.
Innsjekkingen må foretas av en person som er minst 18 år gammel.
- Det kan pålegges avgifter for ekstra personer, og denne avgiften kan variere avhengig av overnattingsstedets egne regler
- Legitimasjon med bilde utstedt av offentlig myndighet samt kredittkort, debetkort eller depositum i kontanter kan være påkrevd ved innsjekking, i tilfelle det skulle oppstå uforutsette utgifter
- Spesielle forespørsler avhenger av tilgjengelighet ved innsjekking og kan koste ekstra. Spesielle forespørsler kan ikke garanteres oppfylt
- Dette overnattingsstedet godtar debetkort og kontanter
- Kontantløse transaksjoner er mulig
- Det er ikke tillatt å arrangere fester eller andre arrangementer på stedet
- Ingen av gjesterommene kan garanteres å være fri for sjenerende lyder
- Overnattingsstedet har følgende sikkerhetstiltak: utendørsbelysning
- Dette overnattingsstedet har utendørsområder, som balkonger, verandaer og terrasser, som kanskje ikke passer for barn. Hvis du har bekymringer, anbefaler vi at du kontakter overnattingsstedet før ankomst for å bekrefte at de har et tilgjengelig rom som passer for deg
- Svømmebassenget er tilgjengelig mellom kl. 09.00 og kl. 22.00.
- Ett barn som er 2 år eller yngre, kan bo uten ekstra kostnader på rommet til sine foreldre/foresatte (uten ekstraseng).
- Kun registrerte gjester kan oppholde seg på gjesterommene.
- Ingen dyr, inkludert servicedyr, er tillatt på dette overnattingsstedet.
- Det er mulig å betale uten kontanter.
- Kontaktfri utsjekking er tilgjengelig.
- På dette overnattingsstedet er gjester av alle legninger og kjønnsidentiteter velkomne (LHBTQ+-vennlig).
- Pris for frokost tilberedt etter bestilling: ca. MXN 350 for voksne og MXN 350 for barn
Listen ovenfor er ikke fullstendig. Det kan hende at gebyrer og depositum ikke inkluderer skatter og avgifter, og det tas forbehold om endringer.
Populære fasiliteter
Parkering
Restaurant
Svømmebasseng
Rom for ikke-røykere
Kanopadling
Fotturer
Aktiviteter
Svømmebasseng
Kanopadling
Fotturer
Utendørs svømmebasseng
Utemøbler
Pool (Seasonal Outdoor)
Water Park
Tjenester
Bagasjeoppbevaring
24-Hour Front Desk
Generelt
Restaurant
Rom for ikke-røykere
Rasteplass
Familierom
Beach Sun Loungers
Parkering
Parkering
Gratis parkering
Parking Onsite
Internett
Gratis wi-fi