Residence Inn by Marriott Columbia West/Lexington

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Very clean hotel and especially helpful staff.

The suite was very large and well equipped. Perfect for a multi day stay. Lots of room, nice kitchen facilities.

Clean, new room, staff all excellent, kitchen in room was excellent.

First room was located on a row of gutted rooms with the doors open. The floor was under renovations. You could smell the saw dust on the entire floor. I was told construction was scheduled daily from 8-5. I requested a room that wasn't near rooms under construction. When I walked into my new room with my 1 yr of grandson, I found a wad of chewed gum on the floor. The room had just been "cleaned." I requested to have the entire room (re)vacuumed. The toilet had hair strands all over the seat, and what looked like dirt smudges. When I asked one of the ladies cleaning rooms if someone, (or if I could get cleaning supplies to clean it myself), she rolled her eyes and said, "I checked that room myself. The seat is not dirty, its a burn. You can just go to the front desk and complain." I tried to tell her I had no plans on complaining at the front desk, she kept ignoring me. She eventually called someone on her radio to clean it. Day 2, a guest was in the breakfast area with her dog - touching him and touching the shared utensils to get food. A kitchen staff member told her she had to remove the dog from the area. Day 3, I watched a guest take breakfast sandwiches off her plate with her bare hands and place it them back in the warmers. I told the staff in the kitchen but nothing was done. I then told the rep at the front desk. Not sure if she ever addressed it. This is my second time at this hotel. First stay was fabulous, this stay was disappointing.