Home2 Suites by Hilton Summerville

La verdad me sentí muy decepcionado, no tanto por mi y mi familia ya que solo estuvimos 3 días y 2 noches, si no por todas las personas que podríamos disfrutar de un gran Hotel. Ya que la verdad es un hotel muy bonito, conveniente y céntrico, pero tiene una gran deficiencia y eso arruina todo lo demás. La limpieza!!!!! Lastima de lugar por que es muy bonito pero lo tienen demasiado sucio, no se si sea culpa del personal o sea políticas del hotel por el ya antiguo COVID, pero sea lo que sea lo tienen muy sucio y descuidado es una pena. Me estoy tomando el tiempo de escribir con la intención de que alguie vea esto y lo solucione por que es un bonito lugar que vale la pena arreglar. Nota: Baño sucio, lava platos sucio, sillón muy sucio, espejos sucios, Tv sucia, escritorio sucio, camas mal arregladas, alfombra no aspirada, lámparas sucias, los botes de basura sin bolsa, olor a humedad.

I had an extremely disappointing experience at this hotel and would not stay here again. Unfortunately, the hotel was conducting mandatory carpet cleaning during my stay, something that was not disclosed anywhere on their website prior to booking. We only found out at check-in—after paying for a non-refundable rate. Had we known, we absolutely would have chosen a different hotel. The situation worsened on the day of the cleaning. At 8:45 AM, despite having a “Do Not Disturb” sign on my door, a third-party cleaning crew knocked and woke me up. I had just flown in from California, was jet-lagged, and was in town for a funeral—so rest was especially important. The crew insisted I had to vacate the room so they could clean it. I went to the front desk and spoke with the general manager, politely asking if they could skip my room so I could get some rest. Instead of showing any empathy, she was dismissive and rude, repeatedly stating that we had been informed at check-in and therefore had no choice. When I asked why there was no advance notice online, she claimed that Hilton requires “six months’ notice” before posting anything on their website—which is clearly not accurate, as other Hilton properties post timely notices about maintenance issues. She also stated that carpet cleaning is an annual requirement by Hilton, which I later confirmed directly with Hilton customer service is not true. They also confirmed that guests have the right to refuse service in their rooms. I ex

Friendly staff, good breakfast, great room

Love this place and stay here twice a year. A little disappointed that they charge for parking now though. This place is always 10/10. I hate that some hotels charge for parking now though.

Great stay and great breakfast