Hampton Inn & Suites Ponca City

The employees customer excellence!

The tv did not work or at least we couldn’t get it pass a screen that indicated it was hooked up to cable. No light above the bathroom sink.

The room was very spacious and clean worked out great for the amount of time we were there

Great!

Our 1st room, the TV wouldn’t get news stations so we asked the front desk to send someone from service to correct the problem. We were told someone would fix the problem while we were at dinner. Upon our return the problem was not solved. Also, the room was so dirty we requested a new room. Once our room was changed, we discovered once again, the TV would not give any news selections. The next morning we were told none of the rooms had news channels. The front desk told us they were in negotiations with their carriers to have them in the future. Our new room was also dirty to the point our bare feet appeared dark after walking on the carpet. Throughout this whole stay, the staff seemed to tell their guests anything needed to satisfy the moment. As we were leaving on Sunday morning, there was a line at the front desk of guests complaining about their rooms and service. There is a Holiday Inn next door. I would suggest you stay there.