Uptown Suites Extended Stay Nashville TN - Smyrna

Room was somewhat clean on checkin but night table was sticky and filthy. Smoke alarm went off when turning on the heater on first night. Then continued to beep throughout the night until I had to change the battery. Shower head fell off on very first use. Light in hallway was flashing all week and needed bulb replaced. Zero amenities in the room, no plates dishes silverware or cookware at all. Bed was very uncomfortable. No chair for the desk. No couch or anywhere to sit except uncomfortable stools. Pest control mid week required moving everything and repacking. Front desk staff was nice. Left mid stay and checked into a Candlewood just to have some basic amenities and a place to work.

When I tried checking in, Aaron at front desk was rude, disrespectful and refused to answer any questions. Ge had me go review the room BEFORE checking in. Then when I asked more questions, he got very angry, threw ID at me and said I wasn't allowed to stay. I was still charged, and I'm in the midst of speaking with corporate office. I want to see the video. Awful, will make sure I tell everyone I know not to stay here.

The staff at the front were behind nice and the location was great with stores all around. This “hotel”has extended stays so there are people that are living here. At night we heard their dogs running phones vibrating and the televisions. They only clean your room once a week and our day was Tuesday. We checked in on Wednesday and left Monday.

Place is fine , clean , staff friendly and helpful.

We stayed at Uptown Suites for four nights and were very disappointed with our experience. During our entire stay, housekeeping never came to our room, not once. We were never offered fresh towels, our trash was never emptied, and we were only given one roll of toilet paper for the entire stay. When we asked for more, we were told they were out, so we had to go buy our own. The room did not include basic amenities like shampoo or soap, which meant we had to purchase those as well. The common areas were also disappointing. The front desk area frequently smelled strongly of marijuana, and the elevators were dirty and had an unpleasant odor, making the property feel poorly maintained. To make matters worse, we needed to check out one day early. Expedia instructed us to contact the hotel directly for the change. We left a voicemail, called several more times, and no one answered or returned our calls. When we finally reached someone, we were simply told they could not issue a refund for the unused night. Overall, the lack of cleanliness, poor customer service, missing basic amenities, and inability to reach the front desk made this a frustrating stay. Unfortunately, I would not recommend this hotel and would not stay here again.