Fairfield Inn & Suites by Marriott Richmond Ashland

Great place to stay and the breakfast is awesome

Breakfast was hot and delicious. Everything as expected without exception. Thanks to a great staff!

Room was clean not spotless

Yes everything was great

Overall, our stay at Fairfield Inn & Suites was good. The room was clean and comfortable, and the hotel itself was nice and well maintained. The only downside was the evening front desk staff. When I called to ask for extra towels the night we arrived, I was told I needed to come down to get them myself, which was a little disappointing. The morning front desk staff was amazing. She was friendly, helpful, and truly went above and beyond—even offering to take a family photo for us on my phone, which meant a lot. Her customer service really stood out and made up for the earlier experience. Breakfast was good, but it could have had a few more choices. Overall, it was a pleasant stay with room for improvement in evening customer service and breakfast variety.