Kurasako Onsen Sakura

Kind, helpful staff, with a lovely cozy cabin including our own private onsen tub! The grill set and the chance to bring ingredients and cook or own meals on the private terrace made the stay so special and memorable.

We had the use of the entire house. We chose a property with a private onsen, which we enjoyed. The bedding was traditional Japanese and comfortable.

A very disappointed experience! I booked this resort on Hotels.com, which clearly mentioned the room was equipped with private onsen. However, when we arrived the staff told us that there was a failure on the water pump and they couldnt provide onsen water! The only solution they had offered was some PUBLIC onsen entries on its surrounding area…. This is totally unacceptable and disappointed that we drove so far to here and they couldnt provide this particular service, with no compensation and just this UNRELATED alternatives. Not to mentioned that those public onsen has time limitation which didnt suits our schedule(last entry at 8:30pm)! It was a nightmare that the temperature was below ZERO degree and we had to take a open air bath without the spring Onsen! Whats the difference than we go camping? I immediately referred this matter to the customer service at Hotels.com, but the result was not very helpful! They replied that on the special entey condition they have a footnote that the onsen was unavailabe due to the typhoon damage…I found it was really misleading that, 1st, on the room description, it had mentioned the room would provide a private onsen. 2nd, the picture also showed their rooms are providing such service. Honestly, no one would dig deep to an unobvious footnote! I really hope that they should treat this matter seriously, or this would greatly damage your reputation and service commitment!

Good

接客も丁寧。お風呂が入れなかったのが残念だったが、入湯手形で対応していたので良かった✨