Best Western Orange Inn & Suites

Si muy bueno

My one star rating is only due to room #116 having a terrible dank smell of mold. I checked in around 10:30PM and walked into #116, I was not expecting a strong smell as I've stayed at this property before within the last six months. I was in my room for about an hour and by now with a bad headache that I decided to go to the front desk and ask if I could switch to any available room. She told me she only had #124 available so together we walked into #124 and that room also had a dank, dark mold smell thought not quite as bad as more attempted to cover up it up with the hotel's air fragrance system (great more chemicals to breath in). Since it was getting to be midnight and there weren't anymore rooms available, I tried to make it work but my headache due to toxic indoor air was just getting worse. I finally got up around midnight, gathered my things and left the hotel in search of another place to stay for the night. A request for the franchise property owner, remove the carpet from the guest rooms. I know it's a huge undertaking and very expensive project however you're making your employees and guests sick just by staying or working in the guest rooms. The hotel is nearly sold out/sold out most nights and your location off of I-10 has many company paying oil & gas industry clientele, so you have revenue. Yes, I understand the irony of unclean air and the oil & gas industry but the fact remains that these two rooms smell terrible.

Evening staff was amazing - she stayed past her shift to help locate my missing reservation, sign into a different system and checked in after 45min plus - 3rd floor room was ok, only a few inconveniences such as time it took shower to get warm, water pressure more like a light sprinkle and refrigerator motor ran all night!!!! Didn't eat breakfast however the coffee waa good - had to stay over a little after checkout to finish a meeting and the hotel was gracious to allow me use of their dinning area and electricity for my laptop. Over all it was a nice stay - just wish it was ober better circumstances

Easily the nicest, cleanest Best Western I've ever stayed at! In fact, it's probably the nicest hotel in its class that I've ever atayed in. I was truly impressed.

Very nice place