kagurahausu

Good

部屋は特に問題なし。鍵はフロントに予約時の苗字のメモが貼られた状態で置かれていて、勝手に取って部屋に入れる。 私達が泊まってた時にいたスタッフのお爺さんは日本語を分からず、彼のスマホの翻訳機能でコミュニケーションを取ってました。我々はそれでも大丈夫でしたが、そういうの苦手な人は、注意。

Everything you need and nothing that you don't. Just beware that in could only find one place for dinner in the area and bring breakfast.

夏に登山の為利用しました お部屋は清潔感がありとても綺麗でした スタッフの方はお一人しか いないようでしたが丁寧に対応して 頂きましたのでここまでの評価は良いのですが ただエアコンがなくて 本当に暑くて熱中症の心配しました いくら雪国でもエアコンが無くては 快適には過ごせません

Hotel is okay from a room/cleaniness. Check-in was a problem with both hotels.com and the actual check-in. Hotels.com doesn't handle international travel well as they didn't put in that the room we chose was double occupancy. It's not in our receipt which is telling me that it probably got lost in the email to the hotel. It's in the app but apparently that wasn't relayed to the hotel. When we checked in, the reception said it was for single occupancy although we paid the double rate already which is a hotels.com issue. The other issue is the reception person didn't actually speak Japanese in Japan. He had to go through an auto-interpreting device to speak to us in Japanese which is weird because you expect the hotel to speak the native language of the country. It would been fine if they don't speak English but not being able to greet us in Japanese and deal with issues in Japanese in Japan is a problem.