Rainbow Towers Hotel & Conference Centre

There is a big problem with currency specifically usd1. There are far too many times they did not have change. The waiters at the cafe are slow and most times you have to beg for thier attention. There are 4 staff members who are awesome and deserve merit: Max - Aviator Bartender, Cynthia - Cafe Alvin and Loraine - reception.

Freundliches und hilfsbereites Personal. Gutes Liftkonzept, keine langen Wartezeiten. Schöne Aussicht auf die Stadt.

Upon walking in to the foyer it is very evident that this hotel used to be grand and glamorous. The foyer area is dated but well maintained. We had to change bedrooms three times until we found a room with an air con that worked well enough. However, the renovated room was very pleasant and the mattress comfortable. All of the staff were friendly and helpful—no fault there at all! However, the prices of things is outrageous. A buffet breakfast is $32.00 and buffet dinner is $37.00. If you need things done in the business center I suggest you try to have all that work done before you arrive. Just to copy one page is $1.00. Other areas such as the gym, sauna, and pool area left a bad taste in our mouths so much so that we didn’t use these facilities. They were outdated and run down and need serious updates and repair. The food was excellent, just a bit pricey. Will we return to Rainbow Towers? Mmm, I’m not sure, it depends on whether they up their game and give you the product you pay for.

Centrally located hotel with ample parking, friendly staff and good food.

Nice, big hotel with swimming pool. Very busy during our stay with various events taking place. Rooms are nice size however the finish in the bathroom needs improvement for a 5 star hotel. Breakfast is good with lots of choice. All the staff are friendly and helpful. We enjoyed our stay but do not feel overall that the 5 star rating is accurate. Also we were issued two keys - one works the elevators and the other the room. Unfortunately at check in we were not informed of this, thus ensued some delay in lift until another resident explained how the keys work.

The room is very nicely laid out and comfortable and there are a few different restaurants, bars and a cafe in the hotel. It's comfortable (and warm!), but not very well maintained - my room didn't have a safe, the toilet seat was falling off, the sink was blocked, no tea bags in the room, and there were cockroaches running around at night. The breakfast was definitely not worth US$33. It was pretty much a standard hotel buffet, but didn't even offer anything beyond tea and filter coffee, even though the hotel has an espresso machine (and sells cappuccinos for $4 each), the eggs never arrived...I will not repeat this experience.

Det var bra bemötande och miljön var acceptabel. Hissarna fungerade mycket dåligt, långa väntetider.

just have to fix your access cards

The staff were very helpful and engaging. The Japanese restaurant is amazing. It was a nice stay

Perfect for a conference

Nice, big hotel with swimming pool. Very busy during our stay with various events taking place. Rooms are nice size however the finish in the bathroom needs improvement for a 5 star hotel. Breakfast is good with lots of choice. All the staff are friendly and helpful. We enjoyed our stay but do not feel overall that the 5 star rating is accurate. Also we were issued two keys - one works the elevators and the other the room. Unfortunately at check in we were not informed of this, thus ensued some delay in lift until another resident explained how the keys work.

The room is very nicely laid out and comfortable and there are a few different restaurants, bars and a cafe in the hotel. It's comfortable (and warm!), but not very well maintained - my room didn't have a safe, the toilet seat was falling off, the sink was blocked, no tea bags in the room, and there were cockroaches running around at night. The breakfast was definitely not worth US$33. It was pretty much a standard hotel buffet, but didn't even offer anything beyond tea and filter coffee, even though the hotel has an espresso machine (and sells cappuccinos for $4 each), the eggs never arrived...I will not repeat this experience.

Fast service Helpful staff Clean and lovely

Cleanliness, staff

The staff was friendly, and many of them I assume, tried their best, still, my 5 days in this hotel have been one of the least pleasant experiences in any hotel. 1. Air conditioning didn’t work. Notified the staff on day 1, then on day 2, and so on. Day 5 came and it was never fixed. Harare was about 30• C, nights were hot and uncomfortable, we could barely sleep. 2. Internet was terrible. In the rooms, in the lobby, in the mezzanine. Couldn’t even open my email. Bought a local SIM card and even then, signal in the hotel was poor, I missed crucial work meetings because my phone was unable to connect to zoom. 3. Breakfast is very expensive for what you get. The first breakfast buffet I see where you get a ticket and it is taken away on your first pass. So you can’t eat more- not that I wanted but for $32 per person you would expect better. Internet worked better in the morning so I worked in my room until 10am, missing breakfast time. The main restaurant was packed so ordered room service. My food arrived 90 minutes later. 4. Housekeeping isn’t done efficiently. Every morning I came to my room after working out to find no towels to shower or dry my hands. Twice had to call reception for someone to bring me towels so I could shower. After an hour or so someone would come to empty the trash, then to make the bed, and so on. I opened the door to housekeeping 4-5 times every morning. I wish I could give a better review because staff was friendly but I am glad I checked out.

The room was spacious and well made but could improve on cleanliness. Electrical jar for making hot water was malfunctioning

Air conditioning not working in the room.

Nice, big hotel with swimming pool. Very busy during our stay with various events taking place. Rooms are nice size however the finish in the bathroom needs improvement for a 5 star hotel. Breakfast is good with lots of choice. All the staff are friendly and helpful. We enjoyed our stay but do not feel overall that the 5 star rating is accurate. Also we were issued two keys - one works the elevators and the other the room. Unfortunately at check in we were not informed of this, thus ensued some delay in lift until another resident explained how the keys work.

I booked 2 king/double bed rooms and was told at checkin they only had twin bed rooms available. Rooms were dated but ok.

eletric jag not working

Rooms were very modern and staff very helpful

The staff were able to assist me as they said my booking was not showing. The shower was not functioning properly.

The staff was friendly, and many of them I assume, tried their best, still, my 5 days in this hotel have been one of the least pleasant experiences in any hotel. 1. Air conditioning didn’t work. Notified the staff on day 1, then on day 2, and so on. Day 5 came and it was never fixed. Harare was about 30• C, nights were hot and uncomfortable, we could barely sleep. 2. Internet was terrible. In the rooms, in the lobby, in the mezzanine. Couldn’t even open my email. Bought a local SIM card and even then, signal in the hotel was poor, I missed crucial work meetings because my phone was unable to connect to zoom. 3. Breakfast is very expensive for what you get. The first breakfast buffet I see where you get a ticket and it is taken away on your first pass. So you can’t eat more- not that I wanted but for $32 per person you would expect better. Internet worked better in the morning so I worked in my room until 10am, missing breakfast time. The main restaurant was packed so ordered room service. My food arrived 90 minutes later. 4. Housekeeping isn’t done efficiently. Every morning I came to my room after working out to find no towels to shower or dry my hands. Twice had to call reception for someone to bring me towels so I could shower. After an hour or so someone would come to empty the trash, then to make the bed, and so on. I opened the door to housekeeping 4-5 times every morning. I wish I could give a better review because staff was friendly but I am glad I checked out.

Safe was not working

Stay was ok but I wouldn’t come back. No safe in the room, air con/heating didn’t turn on, ironing board but no iron and no hairdryer. Ordered room service one evening which seemed to a game as to what I might get. Two people hung up on me while trying to order It wasn’t even possible to leave a card at reception so needed to pay for every single thing as you went which is just an unnecessary hassle in a hotel for a business trip

The room was spacious and well made but could improve on cleanliness. Electrical jar for making hot water was malfunctioning

The staff that helped organise Tours were amazing and so helpful….very friendly and cheerful as were the shuttle bus drivers❤️❤️❤️

Delays in doing things, staff must have a sense of urgency always.

Nice, big hotel with swimming pool. Very busy during our stay with various events taking place. Rooms are nice size however the finish in the bathroom needs improvement for a 5 star hotel. Breakfast is good with lots of choice. All the staff are friendly and helpful. We enjoyed our stay but do not feel overall that the 5 star rating is accurate. Also we were issued two keys - one works the elevators and the other the room. Unfortunately at check in we were not informed of this, thus ensued some delay in lift until another resident explained how the keys work.

Good and friendly staff.

Very helpful staff, excellent service

Excellent service

The hotel staff are excellent and very helpful.

Fast service Helpful staff Clean and lovely

Very bad customer service Unprofessional employees Very bad coordination between staff Horrible experience

Stay was ok but I wouldn’t come back. No safe in the room, air con/heating didn’t turn on, ironing board but no iron and no hairdryer. Ordered room service one evening which seemed to a game as to what I might get. Two people hung up on me while trying to order It wasn’t even possible to leave a card at reception so needed to pay for every single thing as you went which is just an unnecessary hassle in a hotel for a business trip

Freundliches und hilfsbereites Personal. Gutes Liftkonzept, keine langen Wartezeiten. Schöne Aussicht auf die Stadt.

Centrally located hotel with ample parking, friendly staff and good food.

Great location Very good hotel

Lovely hotel in a nice part of town.

Very good location, very good staff

There is a big problem with currency specifically usd1. There are far too many times they did not have change. The waiters at the cafe are slow and most times you have to beg for thier attention. There are 4 staff members who are awesome and deserve merit: Max - Aviator Bartender, Cynthia - Cafe Alvin and Loraine - reception.

Upon walking in to the foyer it is very evident that this hotel used to be grand and glamorous. The foyer area is dated but well maintained. We had to change bedrooms three times until we found a room with an air con that worked well enough. However, the renovated room was very pleasant and the mattress comfortable. All of the staff were friendly and helpful—no fault there at all! However, the prices of things is outrageous. A buffet breakfast is $32.00 and buffet dinner is $37.00. If you need things done in the business center I suggest you try to have all that work done before you arrive. Just to copy one page is $1.00. Other areas such as the gym, sauna, and pool area left a bad taste in our mouths so much so that we didn’t use these facilities. They were outdated and run down and need serious updates and repair. The food was excellent, just a bit pricey. Will we return to Rainbow Towers? Mmm, I’m not sure, it depends on whether they up their game and give you the product you pay for.

Centrally located hotel with ample parking, friendly staff and good food.

Nice, big hotel with swimming pool. Very busy during our stay with various events taking place. Rooms are nice size however the finish in the bathroom needs improvement for a 5 star hotel. Breakfast is good with lots of choice. All the staff are friendly and helpful. We enjoyed our stay but do not feel overall that the 5 star rating is accurate. Also we were issued two keys - one works the elevators and the other the room. Unfortunately at check in we were not informed of this, thus ensued some delay in lift until another resident explained how the keys work.

The room is very nicely laid out and comfortable and there are a few different restaurants, bars and a cafe in the hotel. It's comfortable (and warm!), but not very well maintained - my room didn't have a safe, the toilet seat was falling off, the sink was blocked, no tea bags in the room, and there were cockroaches running around at night. The breakfast was definitely not worth US$33. It was pretty much a standard hotel buffet, but didn't even offer anything beyond tea and filter coffee, even though the hotel has an espresso machine (and sells cappuccinos for $4 each), the eggs never arrived...I will not repeat this experience.

Treated well from checkin to dining

The staff were very helpful and engaging. The Japanese restaurant is amazing. It was a nice stay

The staff was friendly, and many of them I assume, tried their best, still, my 5 days in this hotel have been one of the least pleasant experiences in any hotel. 1. Air conditioning didn’t work. Notified the staff on day 1, then on day 2, and so on. Day 5 came and it was never fixed. Harare was about 30• C, nights were hot and uncomfortable, we could barely sleep. 2. Internet was terrible. In the rooms, in the lobby, in the mezzanine. Couldn’t even open my email. Bought a local SIM card and even then, signal in the hotel was poor, I missed crucial work meetings because my phone was unable to connect to zoom. 3. Breakfast is very expensive for what you get. The first breakfast buffet I see where you get a ticket and it is taken away on your first pass. So you can’t eat more- not that I wanted but for $32 per person you would expect better. Internet worked better in the morning so I worked in my room until 10am, missing breakfast time. The main restaurant was packed so ordered room service. My food arrived 90 minutes later. 4. Housekeeping isn’t done efficiently. Every morning I came to my room after working out to find no towels to shower or dry my hands. Twice had to call reception for someone to bring me towels so I could shower. After an hour or so someone would come to empty the trash, then to make the bed, and so on. I opened the door to housekeeping 4-5 times every morning. I wish I could give a better review because staff was friendly but I am glad I checked out.

Stay was ok but I wouldn’t come back. No safe in the room, air con/heating didn’t turn on, ironing board but no iron and no hairdryer. Ordered room service one evening which seemed to a game as to what I might get. Two people hung up on me while trying to order It wasn’t even possible to leave a card at reception so needed to pay for every single thing as you went which is just an unnecessary hassle in a hotel for a business trip